All Systems Operational
Central 1 Services ? Operational
Payment Services ? Operational
Treasury Services ? Operational
Digital Banking Services ? Operational
Incident Alerting ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CHG146556 - File Transfer Protocol (FTP) Server Maintenance May 19, 2024 09:00-10:00 PDT
Central 1 will be performing routine security patching on the FTP server this Sunday, May 19, 2024, from 9 to 10 a.m. PT (12 to 1 p.m. ET).

During this time, the FTP server will not be available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Posted on May 14, 2024 - 06:11 PDT
CHG145141 - MDB and Forge Commercial Release 500 May 22, 2024 01:00-01:30 PDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 29, 2024 - 16:39 PDT
Scheduled - Please be advised that MDB and Forge Commercial Production Release 500 has been scheduled for Wednesday, May 22, 2024 at 1 a.m. PT (4 a.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 26, 2024 - 16:37 PDT
CHG147233 – OpenText Maintenance May 31, 2024 20:30-23:30 PDT
Central 1 has been informed by OpenText that they are upgrading the Google Cloud Platform to version 1.28, this upgrade will result in a 3 hour inaccessibility period for TeamSite/E-Studio.

When: Friday, May 31st from 8:30 to 11:30 p.m. PT (11:30 p.m. to 2:30 a.m. ET)

Your Public Website (Live Site) will not be impacted by the change, however E-Studio and TeamSite will be unavailable for the 3 hours during the upgrade.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Posted on May 16, 2024 - 11:39 PDT
Past Incidents
May 18, 2024

No incidents reported today.

May 17, 2024
INC180467 - INTERAC e-Transfer Degradation
Resolved - Interac identified an issue on the e-Transfer platform. Notifications to the customers were delayed. The issue has been resolved and backlog of notifications has cleared.

Incident Reported Time: Friday, May 17 @ 00:34 (PT)
Incident Start Time: Friday, May 17 @ 00:24 (PT)
Incident End Time: Friday, May 17 @ 05:30 (PT)

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
May 17, 06:05 PDT
Update - To: Interac e-Transfer Participants
An issue with notification services on e-Transfer platform was identified. Notifications to the customers were delayed. The issue has been resolved and notifications backlog is being cleared.
Next update will be provided in two (2) hours or sooner, should a change in status occur or additional information is identified.

Incident Reported Time: Friday, May 17 @ 00:34 (PT)
Incident Start Time: Friday, May 17 @ 00:24 (PT)
Incident End Time: TBD
May 17, 02:13 PDT
Update - We are continuing to investigate this issue.
May 17, 02:11 PDT
Investigating - Central 1 has been informed by Interac that a potential impact to services is being observed on the e-Transfer platform.

Interac is investigating this incident and we will provide updates as we receive them.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
May 17, 01:10 PDT
May 16, 2024
Resolved - INC180367 - Templates in wires not loading
Resolved - The wires templates are now available.

Urgent change (CHG147364) implemented early this morning restored the template functionality.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
May 16, 05:48 PDT
Update - Central 1’s technical and test teams are working on an emergency release to fix the wires templates. If the test results are positive the deployment of the release is May 16, 2024, at 1 a.m. PT (4 a.m. ET).

Until the release can be implemented, please manually create your organization's wires.

We’ll share our next update tomorrow (May 16. 2024) at 6 a.m. PT (9 a.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1
May 15, 12:06 PDT
Identified - Central 1’s technical team has identified the issue with the templates not loading in PaymentStream Direct Wires.

They are coordinating an emergency release to fix the templates. Until the release can be implemented, please manually create your organization's wires.

We’ll share our next update with you by 12 p.m. PT (3 p.m. ET), or as soon as we have more information to report.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
May 15, 08:29 PDT
Investigating - Central 1 is aware that templates are not loading in PaymentStream Direct Wires.

Central 1’s technical team is investigating.

We’ll share our next update with you by 8:30 am PT (11:30 a.m. ET), or as soon as we have more information to report.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
May 15, 06:22 PDT
CHG147364 - Urgent Digital Banking Core Release 717.1
Completed - The scheduled maintenance has been completed.
May 16, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 01:00 PDT
Scheduled - Please be advised that Urgent Digital Banking Direct Core Production Release 717.1 has been scheduled for Thursday May 16, 2024 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
May 15, 17:12 PDT
May 15, 2024
CHG145917 - Digital Banking Core Release 717
Completed - The scheduled maintenance has been completed.
May 15, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 01:00 PDT
Scheduled - Please be advised that Digital Banking Direct Core Production Release 717 has been scheduled for Wednesday May 15, 2024 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
May 7, 07:26 PDT
May 14, 2024
CHG146622 - Forge Community Release 1.0.0
Completed - The scheduled maintenance has been completed.
May 14, 17:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 17:00 PDT
Scheduled - Please be advised that Forge Community Release 1.0.0 has been scheduled for Tuesday May 14, 2024 at 5:00 p.m. PT(8:00 p.m. ET)

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
May 10, 10:58 PDT
CHG146904 - Forge Public Website Release 32
Completed - The scheduled maintenance has been completed.
May 14, 15:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 15:00 PDT
Scheduled - Please be advised that Forge Public Website Release Production Release 32 has been scheduled for Tuesday May 14, 2024 at 3 p.m. PT (6 p.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
May 8, 09:34 PDT
CHG146960 - Urgent Digital Fuse Release 1.13.0-hf6
Completed - The scheduled maintenance has been completed.
May 14, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 01:00 PDT
Scheduled - Please be advised that Urgent Digital Fuse Release 1.13.00-hf6 has been scheduled for Tuesday May 14, 2024 at 1:00 a.m. PT(3:00 a.m. ET)

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
May 13, 17:01 PDT
May 13, 2024
Resolved - INC180263 - eTransfer Reports Delayed
Resolved - Due to a technical issue, today's EMCD, EMCU, and ECCX reports are blank, the transactions for yesterday were not included in this morning’s (May 13, 2024) reports.

The transactions will be included in tomorrow’s (May 14, 2024) MERG file and FTP report folders (ON).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
May 13, 05:44 PDT
May 12, 2024
INC180258 – Interac e-Transfer latency (v 3.4)
Resolved - Central 1 has applied a fix and Interac e-Transfer 3.4 traffic is back to normal. The intermittent timeouts were from 3 to 8:25 a.m. PT (6 to 11:25 a.m. ET).

A postmortem will be completed on this incident. Please contact Support if you have any further concerns.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
May 12, 09:11 PDT
Update - We are continuing to investigate this issue.
May 12, 08:30 PDT
Investigating - Central 1 is currently investigating high latency with our Interac e-Transfer 3.4.

This is causing timeouts with sending e-Transfers. Central 1 has all teams investigating and will provide our next update by 9:30 a.m. PT (12:30 p.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
May 12, 08:26 PDT
CHG145604 – Central 1 Interac e-Transfer maintenance this weekend
Completed - The scheduled maintenance has been completed.
May 12, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 01:00 PDT
Scheduled - Central 1 will be performing an Interac e-Transfer maintenance this weekend, Sunday, May 12 from 1 to 3 a.m. PT (4 to 6 a.m. ET).

e-Transfer service will be unavailable for up to 30 minutes during this time.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
May 6, 13:48 PDT
May 11, 2024

No incidents reported.

May 10, 2024
INC180190 - Interac e-Transfer OAS system slowness
Resolved - Interac has confirmed that OAS is performing optimally once again. The OAS application issue is now resolved.
May 10, 10:10 PDT
Investigating - Central 1 has been informed by Interac that they are experiencing performance issues and slowness in the Interac OAS system.

Interac is investigating this incident and we will provide updates as we receive them.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
May 10, 09:27 PDT
Resolved - INC180177 - Client Centre Accessibility Issues
Resolved - The Client Centre is now available.

If you continue to experience service degradation with the Client Centre please contact the Central 1 Support Team.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
May 10, 05:53 PDT
Update - We are continuing to investigate this issue. Access to all of our applications is possible from our Sorry page here:
- https://sorry.central1.com/

For specific Content, our Product microsites are all directly accessible as well as our member centre;
- https://payments.central1.com/
- https://digitalbanking.central1.com/
- https://treasury.central1.com/
- https://research.central1.com/
- https://economics.central1.com/
- https://members.central1.com/

We are continuing to investigate, and will provide another update prior to 7 a.m. PT (10 a.m. ET). If you require urgent assistance, please contact the support team.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
May 10, 05:44 PDT
Investigating - The Client Centre (Clients.Central1.Com) is timing out for users trying to log into the application this morning.

Central 1’s technical team is actively investigating the accessibility issues.

If you cannot log into the Client Centre and need application access, you can use the URL below for access.

- https://branchcapture.secure.central1.com/ for Branch Capture
- https://filesandreports.secure.central1.com/login - for the File & Report Exchange
- https://central1-prod.aric.featurespace.co.uk/ - for EFM (formerly Fraud Alert Services)
- https://fas.secure.central1.com/fas/ - for FAS
- https://fxd.secure.central1.com/extranet - for FX Drafts
- https://fxn.secure.central1.com/ - for FX Notes Plus
- https://olt.secure.central1.com/olt/ - for OLT (Online Tracing)
- https://ors.secure.central1.com/ors/ - for ORS (Online Return System)
- https://paymentstream.secure.central1.com/product/paymentstream/ - for PaymentStream Direct
- https://central1.service-now.com/support/ - for ServiceNow
- https://cms.memberdirect.net/ - for TeamSite
- https://admin.secure.central1.com/um/ui/flex/ModifyUser/ - for User Management
- https://treasuryconnect.secure.central1.com/tos/ - Treasury Connect

We’ll share our next update with you by 6:30 am PT (9:30 a.m. ET), or as soon as we have more information to report on. I appreciate your understanding as we work to resolve the issue.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
May 10, 05:04 PDT
May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024
INC179788 – RESOLVED - Settlement and Reporting of Some CRA Payments from May 5
Resolved - These items have been settled to your Central 1 account and items were reported in the files/reports delivered this morning.
May 7, 09:08 PDT
Monitoring - CRA transactions remitted on Sunday, May 5, between midnight and 10:30 am PT (3 am and 1:30 pm ET) were not included in your Bill Payment settlement reports/files delivered this morning or settled to your Central 1 accounts. The transactions were sent to the CRA successfully.

These CRA transactions will be settled to your account tomorrow and included in tomorrow’s bill payment settlement reports/files.

We apologize for any inconvenience caused by this incident.


Central 1 - Support@central1.com - 1.888.889.7878, press 1
May 6, 12:15 PDT
May 6, 2024
May 5, 2024
INC179661 - Digital and Payment disruption
Resolved - Central 1 has successfully recovered all services that were impacted from today’s incident by completing an internal network change, which fully restored traffic between our Forge and OAuth systems.

The initial outage has been linked to maintenance of our Storage Area Network (SAN). The change was expected to be non-service disrupting and a full postmortem will be completed in the coming days to ensure we can improve our change management communications as well as mitigate impacts of these types of changes in the future. Central 1 will finish this change this evening with an onsite subject matter specialist to mitigate any further risk of unintended consequences. The remaining maintenance activities will be initiated at 11 pm PT and are expected to be completed within the hour. The remaining maintenance is on the standby SAN, which is not currently supporting production traffic, which greatly reduces any risk of further impact. IF we did not proceed this evening, it would reduce our high availability standby state with the SAN.

Impacts today starting today at 1:04 p.m. PT (4:04 p.m. ET):

e-Transfers recovered at 1:25 p.m. PT (4:25 p.m. ET)
Deposit Anywhere recovered at 1:25 p.m. PT (4:25 p.m. ET)
Bill Payments services recovered at 4:10 p.m. PT (7:10 p.m. ET)
Digital banking login partially recovered at 2:46 p.m. PT (5:46 p.m. ET)
Digital banking full recovery at 6:10 p.m. PT (9:10 p.m. ET)

We understand the significance of identifying the root cause of these issues to prevent any recurrence in the future. To that end, our team will be conducting a thorough investigation into the matter to perform a comprehensive root cause analysis in the coming days and will distribute the report upon completion.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
May 5, 19:15 PDT
Update - Central 1 teams are engaged and triaging. All Payment Services except Deposit Anywhere have recovered. Digital Banking Services may still be intermittent. Biometric login via Mobile App may be affected as well, manual login is intermittent. All other services within Online Banking are available.

Incident began at 1:04 P.M. PT / 4:04 P.M. ET.

We will provide an update by 7:00 p.m. PT / 10:00 p.m. ET.
May 5, 18:07 PDT
Update - Central 1 teams are engaged and triaging. All Payment Services except Deposit Anywhere have recovered. Digital Banking Services may still be intermittent. Biometric login via Mobile App was unaffected, however manual login is intermittent. All other services within Online Banking are available.

Incident began at 1:04 P.M. PT / 4:04 P.M. ET.

We will provide an update by 5:45 p.m. PT / 8:45 p.m. ET.
May 5, 16:51 PDT
Update - Central 1 teams are engaged and triaging. Most Payments services have recovered however Digital Services may still be intermittent.

Incident began at 1:04 P.M. PT / 4:04 P.M. ET.

We will provide an update by 4:45 p.m. PT / 7:45 p.m. ET.
May 5, 15:46 PDT
Update - Central 1 teams are engaged and triaging. Some Payments services have recovered however Digital may be intermittent or down.

Incident began at 1:04 P.M. PT / 4:04 P.M. ET.

We will provide an update by 3:30 p.m. PT / 6:30 p.m. ET.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
May 5, 14:37 PDT
Investigating - Central 1 is currently investigating an incident with both Payments and Digital Services. Members and clients may not be able to access these services at the moment. Technical teams are engaged and troubleshooting. We will provide an update by 2:30 p.m. PT / 5:30 p.m. ET.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
May 5, 13:38 PDT
May 4, 2024

No incidents reported.

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