INC216810 – Experience Studio Editing Issues

Incident Report for Central 1

Resolved

The following incident has been fully resolved. The Opentext team has worked diligently to address the issue, and all systems and services are now functioning as expected.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

Posted Feb 27, 2026 - 10:45 PST

Investigating

Please note that we have identified an issue in Experience Studio where the application may freeze if the text contains a “%” symbol during on-page editing using the pencil icon.

This issue does not occur when content is edited through Component Properties. As a workaround, please ensure that any edits are made within Component Properties by selecting the component and clicking the gear icon in the top-right corner.

OpenText is currently working on a fix. We’ll share updates as soon as they’re available.

Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878

Posted Feb 11, 2026 - 11:44 PST

This incident affected: Payment Services and Digital Banking Services.