All Systems Operational

Central 1 Services ? Operational
Payment Services ? Operational
Treasury Services ? Operational
Digital Banking Services ? Operational
Incident Alerting ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

CHG154758 - Cheque Image Services Migration to Microsoft Azure Cloud Platform Jul 20, 2025 07:00-12:00 PDT

As part of Central 1’s ongoing cloud transformation program, we will be migrating additional services from our Kamloops data centre (VAHC) to the Microsoft Azure cloud platform. This initiative enhances our resilience, operational efficiency, and helps reduce the risk associated with aging infrastructure; Central 1’s Cloud Migration Update and Next Step.

Maintenance Details: Sunday, July 20, from 7 a.m. to 12 p.m. PT (10 a.m. to 3 p.m. ET). Impacted services include retrieving cheque images via online banking, mobile banking, and the Online Return System (ORS).

Cheque images will not be available during the maintenance window.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Posted on Jul 17, 2025 - 11:19 PDT

CHG161231 - File Transfer Protocol (FTP) Server Maintenance Jul 20, 2025 09:00-10:00 PDT

Central 1 will be performing routine security patching on the FTP server this Sunday, July 20, 2025, from 9 to 10 a.m. PT (12 to 1 p.m. ET).

During this time, the FTP server will not be available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Posted on Jul 16, 2025 - 06:05 PDT

CHG153956 - MDB and Forge Commercial Release 515 Jul 22, 2025 01:00-01:30 PDT

Please be advised that MDB and Forge Commercial Production Release 515 has been scheduled for Tuesday July 22, 2025 at 1 a.m. PT (4 a.m. ET).

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Posted on Jul 11, 2025 - 16:15 PDT

CHG153865 - Digital Banking Core Release 745+747 Jul 23, 2025 01:00-01:30 PDT

Update - Please be advised the Digital Banking Core release has been rescheduled to July 23rd, 2025.
Jul 15, 2025 - 10:55 PDT
Update - Please be advised the Digital Banking Core release has been rescheduled to July 16th, 2025.
Jul 07, 2025 - 13:56 PDT
Scheduled - Please be advised that Digital Banking Core Release 745+747 has been scheduled for Wednesday July 23, 2025 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Jun 30, 2025 - 13:22 PDT
Jul 18, 2025

No incidents reported today.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025
INC205373 - RSA Increased Authentication service interruption
Resolved - Please be aware that we experienced a service interruption impacting challenged logins and transactional step-ups between 1:54 a.m. PT and 4:16 a.m. PT (4:54 a.m. ET and 7:16 a.m. ET). During this time users may have been unable to complete login attempts or transactions that required additional authentication.

The incident has been resolved. All systems are fully recovered and there is no immediate concern to system stability. We will complete a postmortem, and share these results when available.

DigitalBanking_Support@central1.com - 1.888.889.7878
Jul 13, 12:21 PDT
CHG154237 – Central 1 Interac e-Transfer maintenance this weekend
Completed - The scheduled maintenance has been completed.
Jul 13, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 01:00 PDT
Scheduled - Central 1 will be performing an Interac e-Transfer maintenance this weekend, Sunday, July 13 from 1 to 3 a.m. PT (4 to 6 a.m. ET).

e-Transfer service will be unavailable for up to 30 minutes during this time.

Central 1 - Support@central1.com - 1.888.889.7878
Jul 7, 16:25 PDT
Jul 12, 2025
CHG161820 - FX Drafts Software Maintenance
Completed - The scheduled maintenance has been completed.
Jul 12, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 21:00 PDT
Scheduled - Convera has informed Central 1 that they will be performing software maintenance on the FX Drafts application from Friday, July 11, 2025, at 9:00 p.m. PT (12:00 a.m. ET) to Saturday, July 12, 2025, at 6:00 a.m. PT (9:00 a.m. ET).

During the maintenance, the FX Drafts application and printing should be available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1.
Jul 10, 05:36 PDT
Interac e-Transfer Maintenance
Completed - The scheduled maintenance has been completed.
Jul 12, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 22:00 PDT
Scheduled - Interac will be conducting a network maintenance, Friday, July 11 from 10 p.m. to 3 a.m. PT (Saturday, July 11 from 1 to 6 a.m. ET).

During this maintenance, e-Transfers will be unavailable twice for up to 2.5 minutes between 11 p.m. to 12:30 a.m. PT (2 to 3:30 a.m. ET). All e-Transfer and OAS services will be unresponsive during the two 2.5 minutes periods.

Central 1 - support@central1.com - 1.888.889.7878, press 1
Jul 2, 14:32 PDT
Jul 11, 2025
Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025
CHG154770 - SFTP migrating to the Azure Cloud
Completed - The scheduled maintenance has been completed.
Jul 6, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 08:00 PDT
Scheduled - Central 1 will be transitioning the File and Report Exchange services from our Vancouver Data Center (VAHC) to our Microsoft Azure Canada Central (ZCC) Data Center on Sunday, July 6, 2025, between 8 a.m. and 2 p.m. PT (11 a.m. and 5 p.m. ET). The File and Report Exchange service may be unavailable intermittently during the maintenance period. There are no expected changes when accessing the service after migration.

Important: Clients using SFTP connectivity to access Central 1’s File and Report Exchange platform via the DNS name ftpx.central1.com may be prompted to accept a new server fingerprint after platform migration. The warning message may or may not appear, depending on the SFTP software used by your organization. Clients using automated SFTP connection scripts are encouraged to log in to the File and Report Exchange platform using production accounts after migration and accept the new server fingerprint if necessary. If you have questions about SFTP connectivity or accepting server fingerprints, please contact your organization’s IT administrator.

Users accessing the File and Report Exchange platform via the Client Centre Site will not be required to make any changes.

If you have any questions about this maintenance or if you require any assistance after the File and Report Exchange service migration, please reach out to Client Support at Central 1.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jun 25, 05:24 PDT
INC204699 - Cheque Services Migration to Microsoft Azure Cloud Platform - Rollback
Resolved - Due to unforeseen circumstances during the last step of the remote deposit capture Azure migration (CHG154726), the change was rolled back.

The rollback extended the maintenance by an additional 30 minutes and ended at 5:30 a.m. PT (8:30 a.m. ET)

Central 1 - Support@central1.com - 1.888.889.7878, press 1.
Jul 6, 09:40 PDT
CHG154726 – Cheque Services Migration to Microsoft Azure Cloud Platform
Completed - The scheduled maintenance has been completed.
Jul 6, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 01:00 PDT
Scheduled - As part of Central 1’s ongoing cloud transformation program, we will be migrating additional services from our Kamloops data centre (VAHC) to the Microsoft Azure cloud platform. This initiative enhances our resilience, operational efficiency, and helps reduce the risk associated with aging infrastructure; Central 1’s Cloud Migration Update and Next Step.

Maintenance Details: Sunday, July 6, from 1 to 5 a.m. PT (4 to 8 a.m. ET). Impacted services include Branch Remote Deposit Capture (bRDC), Corporate Remote Deposit Capture (cRDC), and the Mobile Remote Deposit Service. Services may be unavailable for up to 30 minutes during the maintenance window.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jul 3, 11:48 PDT
Jul 5, 2025

No incidents reported.

Jul 4, 2025
Alert! - INC204567 - Prev-Comp-Test (PCT) environment server error
Resolved - The incident has been fully resolved. Our team has worked diligently to address the issue, and all systems and services are now functioning as expected.
Thank you for your support and understanding as we worked towards a resolution.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jul 4, 10:40 PDT
Update - We are investigating the incident and gathering information to help understand the cause and resolve the issue. An update will be sent out by 1:00 p.m. PT ( 4:00 p.m. ET) or sooner if the server error has been resolved.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jul 4, 09:57 PDT
Investigating - Please advise that we are currently experiencing a server error in the Prev-Comp-Test (PCT) environment.
Our team is actively investigating to identify the root cause and assess the impact. We are conducting a thorough analysis of the systems involved and working toward resolving the issue.

An update will be sent out by 10:00 a.m. PT ( 1:00 p.m. ET) or sooner if the server error has been resolved.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jul 4, 07:00 PDT
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