Central 1 Status

INC155260 - Cash Services – Unable to Search Historical Orders or Look Up User Profiles

Update - Cash services users can search historical cash orders in the Cash Services application. The application will provide you with a list of all your credit unions cash orders. Unfortunately, you cannot search by a location code as the field continues to be greyed out and unavailable.

Central 1’s cash ordering supplier continues to actively investigate and is working to resolve this issue.

Central 1 will provide an update to this incident Monday, March 27, 2023 at 1 p.m. PT (4 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 24, 2023 - 12:53 PDT

Update - Users continue to not be able to search historical orders in the Cash Services application. Central 1’s cash ordering supplier is still actively investigating and working to resolve this issue.

Central 1 will provide an update to this incident tomorrow (March 24, 2023) at 1 p.m. PT (4 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 23, 2023 - 11:09 PDT

Update - Administrators can now search for user profiles using the Cash Services application.

However, users continue to not be able to search historical orders. Central 1’s cash ordering supplier is actively investigating and working to resolve this issue.

Central 1 will provide an update to this incident at 1 p.m. PT (4 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 22, 2023 - 06:48 PDT

Identified - Users continue to not be able to search historical orders and administrators are encountering an error message when searching for user profiles using the Cash Services application.

Central 1’s cash ordering supplier, is actively investigating this incident.

Central 1 will provide an update to this incident at 11 a.m. PT (2 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 21, 2023 - 07:58 PDT

Update - Central 1’s cash ordering supplier continues to actively investigate the issue where users cannot search for historical orders and administrators encounter an error message when searching for user profiles.

The next update will be tomorrow (March 21, 2023, at 7 a.m. PT (10 a.m. ET).
Mar 20, 2023 - 11:35 PDT

Investigating - Central 1’s Cash Services application is not allowing users to search for historical orders on the “Manage Orders” screen due to the location field being grayed out. Cash Services administrators may also encounter an error message saying “Processing…Please wait” when searching for user profiles.

We are investigating this issue and will provide an update at 11 a.m. PT (2 p.m. ET).

All other functionalities within the Cash Services application, such as ordering cash has not been impacted.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 20, 2023 - 08:54 PDT

Critical/High Priority Incident Alert Operational

Automated Funds Transfers Operational

Bill Payments Operational

Business Payments (CRA) Operational

Online Tracing (OLT) Operational

Cheque Processing Operational

Corporate Capture Operational

ClickSWITCH™ Operational

Deposit Anywhere™ (RDC) Operational

Currency Ordering & Returns Operational

Current Accounts & CBS Online Operational

File & Report Delivery (FTP and SFTP) Operational

FX Drafts Operational

FX Notes Plus Operational

FX Trader Operational

INTERAC e-Transfers® (EMT) Operational

INTERAC® Online Payments (IOP) Operational

INTERAC® Mobile Pay Operational

International Transfers Operational

Apple Pay Operational

Online Return System (ORS) Operational

PaymentStream™ Direct Operational

Western Union® Money Transfers via INTERAC e-Transfer® Operational

Wire Transfers Operational

Platform Infrastructure (UCS/UCP/Network) Operational

Forge Public Operational

Forge Small Business Operational

Forge Mobile Operational

Forge Online Banking Operational

Forge 2.0 Public Operational

Forge 2.0 Online Banking Operational

Forge 2.0 Small Business Operational

Forge 2.0 Mobile Operational

MemberDirect Retail (MDi/MDo) Operational

MemberDirect Small Business (MDSB) Operational

MemberDirect Business (MDB & BUA) Operational

MemberDirect Phone Banking (IVR) Operational

MemberDirect Mobile Banking (App, Web, Alerts, & SMS) Operational

ManageDirect Reports (MDNG) Operational

Fraud Alert Services (FAS) Operational

Increased Authentication & Risk Engine (RSA) Operational

Lock’N’Block™ Operational

TeamSite Content Management (CMS) Operational

Treasury Connect Operational

Origination Solutions - Open Anywhere Operational

Origination Solutions - Borrow Anywhere Operational

Central1.com Operational

Secure Site & User Management Operational

ServiceNow Operational

IFRS 9 National Reporting & Analytics Platform Operational

Status Page Operational

CEBA Operational

Test Environments Operational

Prev-Comp Operational

SYS Operational

Prev6 Operational

INT Operational

BV TEST ALERTS Operational

FW TEST ALERTS Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CHG133336 - File Transfer Protocol (FTP) Server Maintenance Mar 26, 2023 09:00-10:00 PDT

Central 1 will be performing routine security patching on the FTP server this Sunday, March 26, 2023, from 9 to 10 a.m. PT (12 to 1 p.m. ET).

During this time, the FTP server will not be available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Posted on Mar 21, 2023 - 05:35 PDT

CHG134263 - Forge 2.0 Public Release 14 Mar 28, 2023 21:00 - Mar 29, 2023 00:00 PDT

Please be advised that Forge 2.0 Public Production Release 14 has been scheduled for Tuesday March 28, 2023 - 9 p.m. to 12 a.m. PT (Wednesday 12 a.m. to 3 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Posted on Mar 24, 2023 - 15:37 PDT

CHG133167 - Digital Banking Core Release 687 Apr 5, 2023 01:00-01:30 PDT

Update - This release has been postponed until further notice.
Mar 20, 2023 - 17:10 PDT

Scheduled - Please be advised that Digital Banking Direct Core Production Release 687 has been scheduled for Wednesday March 22, 2023 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Mar 08, 2023 - 22:27 PST

Past Incidents

Mar 26, 2023

CHG133923 – Central 1 extended Interac e-Transfer maintenance this weekend

Completed - The scheduled maintenance has been completed.
Mar 26, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 01:00 PDT

Scheduled - Central 1 will be performing an Interac e-Transfer maintenance this weekend, Sunday, March 26 from 1 to 4 a.m. PT (4 to 7 a.m. ET).

e-Transfer service will be unavailable for up to 60 minutes during this time.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Mar 21, 08:28 PDT

CHG132009 – MemberDirect Small Business Payroll Disaster Recovery Test

Completed - The scheduled maintenance has been completed.
Mar 26, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 01:00 PDT

Scheduled - Central 1 will be performing a Disaster Recovery Test (DRT) for the MemberDirect Small Business (MDSB) payroll application this weekend. During the DRT Central 1 will fail over the MDSB payroll application from our Vancouver Data Center (VAHC) to the Azure cloud and back to VAHC.

When: Sunday, March 26, 2023, from 1 to 2 a.m. PT (4 to 5 a.m. ET)
Impact: MDSB Payroll will be unavailable

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Mar 22, 13:54 PDT

Mar 25, 2023

No incidents reported.

Mar 24, 2023

Unresolved incident: INC155260 - Cash Services – Unable to Search Historical Orders or Look Up User Profiles.

Mar 23, 2023

Mar 22, 2023

Resolved - Alert! - INC155287 - Cash Services not available to order cash

Resolved - The drop down to select denominations when placing a cash order is now available in the cash services application.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 22, 06:16 PDT

Update - RBC continues to work to restore functionality to the cash services application.

If you have an urgent cash order, please contact Central 1 Client Support to receive a cash order form to email to RBC.

Central 1 will provide an update to this incident at 9 a.m. PT (12 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 21, 12:39 PDT

Update - RBC continues to work to restore the cash services application.

If you have an urgent cash order, please, contact the RBC Cash Services Support Centre toll-free number 1-888-880-3033 to have them enter the cash order on your behalf or contact Central 1 Client Support to provide you with a form that can be emailed to RBC.

Central 1 will provide an update to this incident at 1 p.m. PT (4 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 21, 10:06 PDT

Update - RBC’s technical Team is working on restoring functionality to the cash order drop down to select denominations so that cash orders can be submitted for fulfilment.

If you have an urgent cash order you can contact the RBC Cash Services Support Centre toll-free number 1-888-880-3033 to have them enter the cash order on your behalf or contact Central 1 Client Support to provide you with a form that can be emailed to RBC.

Central 1 will provide an update to this incident at 10 a.m. PT (1 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 21, 06:10 PDT

Update - We are continuing to work on a fix for this issue.
Mar 20, 13:34 PDT

Identified - Credit unions have reported that when trying to place a cash order the drop down to select denominations is not working and the order cannot be submitted.

If your credit union encounters this issue, to order cash, contact the RBC Cash Services Support Centre toll-free number 1-888-880-3033 to have them enter the cash order on your behalf.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 20, 13:34 PDT

Mar 21, 2023

Alert! - INC154308 - February ManageDirect Reports missing IOP data

Resolved - The reports are being re-run and are being sent out now.
Mar 21, 17:03 PDT

Identified - Central 1 found that the Interac Online Payment (IOP) stats in the February ManageDirect Reports were lower than expected. We have corrected the issue and the reports will be regenerated this afternoon.

If you encounter any further issues please contact us for assistance.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Mar 21, 11:46 PDT

Resolved - INC155347 - Lynx R2 Incoming Wire System Slowness

Resolved - Central 1 has continued to work with Financial Institutions throughout the day, which has resulted in resolving the slowness experienced for incoming wires.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 21, 12:19 PDT

Update - Due to the Payments Canada Lynx phase 2 implementation yesterday, Central 1 continues to experience some delays in receiving incoming wires from a select group of Financial Institutions.

Central 1 is working with the other Financial Institutions to ensure we receive and process the wires as soon as possible.

Central 1 will provide an update to this incident at 1 p.m. PT (4 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 21, 10:13 PDT

Identified - Lynx phase 2 went live in production yesterday (March 20, 2023) with Payments Canada and the financial industry.

Due to the implementation, Central 1 is experiencing delays in receiving incoming wires this morning from some senders. We have contacted the senders and Central 1 is processing the wires as we receive them.

Central 1 will provide an update to this incident at 11 a.m. PT (2 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 21, 07:07 PDT

CHG133724 - Digital Banking 2-Step Verification and OAuth Release 640

Completed - The scheduled maintenance has been completed.
Mar 21, 01:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 01:00 PDT

Scheduled - Please be advised that Digital Banking 2-Step Verification and OAuth Production Release 640 has been scheduled for Tuesday March 21, 2023 at 1 a.m. PT (4 a.m. ET).

The previous notice of this release was in error.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Mar 20, 17:08 PDT

Mar 20, 2023

Resolved! - INC155267 - OneSpan Sign - Users Unable to Download Documents

Resolved - OneSpan Sign has applied a fix and users can now download documents.

Central 1 - Origination_Support@Central1.com - 1.888.889.7878, press 1
Mar 20, 14:01 PDT

Identified - OneSpan Sign has identified the root cause and they are currently testing a fix.

We will provide our next update by 4 p.m. PT (7 p.m. ET) today.

Central 1 - Origination_Support@Central1.com - 1.888.889.7878, press 1
Mar 20, 12:09 PDT

Investigating - OneSpan Sign has advised Central 1 that users may be unable to download documents.

We will provide updates as new information is provided by OneSpan Sign, or once the situation is resolved.

Central 1 - Origination_Support@Central1.com - 1.888.889.7878, press 1
Mar 20, 09:42 PDT

Mar 19, 2023

CHG133288 - File Transfer Protocol (FTP) Server Maintenance

Completed - The scheduled maintenance has been completed.
Mar 19, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 09:00 PDT

Scheduled - Central 1 will be performing routine security patching on the FTP server this Sunday, March 19, 2023, from 9 to 10 a.m. PT (12 to 1 p.m. ET).

During this time, the FTP server will not be available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 14, 09:47 PDT

CHG131855 – RSA Increased Authentication and Case Manager release this weekend

Completed - The scheduled maintenance has been completed.
Mar 19, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 00:00 PDT

Scheduled - On Sunday, March 19, Central 1 will release a new version of the RSA/Outseer applications that supports our Increased Authentication feature during an extended maintenance this weekend.

When: Sunday, March 19, from 12 to 3 a.m. PT (3 to 6 a.m. ET).

To learn more about the release please read the SecureSite Notice

Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878
Mar 14, 11:37 PDT

CHG133788 - OneSpan Sign Service Notification - Maintenance

Completed - The scheduled maintenance has been completed.
Mar 19, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 21:01 PDT

Scheduled - OneSpan Sign will be performing maintenance on Saturday, March 18 from 9 p.m. to 1 a.m. PT (March 19 from 12 to 4 a.m. ET).

During the maintenance, Origination Solutions electronic signatures will not be available.

Central 1 - Origination_Support@Central1.com - 1.888.889.7878, press 1
Mar 13, 14:04 PDT

Mar 18, 2023

Mar 17, 2023

No incidents reported.

Mar 16, 2023

TurboTax offer delay

Resolved - An agreement was reached and Central 1 will make this year’s TurboTax promotion available on Wednesday, April 5th with the digital banking core release. A Secure Site notice will be posted with more details to help support your member education.

Central 1 will work this year with our partner to ensure 2023 tax season in 2024 is available much earlier. Thank you for your patience
Mar 16, 15:23 PDT

Update - We regret that we have still not been able to reach a contractual agreement with our partner Intuit with regards to this year’s TurboTax promotion. We know that many of our members appreciate this service, so we continue to try to reach agreement with Intuit to enable us to offer the promotion in reasonable time for members to be able to benefit from using TurboTax at the discounted rate this tax season. However, given the ongoing delay and the possibility that we may be unable to offer the promotion this year, members should be made aware that if they have used the service in previous years they can still access TurboTax to prepare their taxes using their existing TurboTax login credentials, but naturally they will not benefit from the usual discount in the absence of an agreement between Central1 and Intuit. We will advise further as soon as were able to provide an update.
Mar 8, 13:33 PST

Update - Due to reasons beyond Central 1’s control, there has been a delay in our ability to offer the TurboTax promotion. Central 1 is actively working with our partner, Intuit, to resolve these issues.

We are making progress and hope to have a decision by the end of this week, enabling us to communicate next steps by March 8th.

If you have any questions in the interim please let Support know.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Mar 1, 13:59 PST

Identified - Due to reasons beyond Central 1’s control, there has been a delay in our ability to offer the TurboTax promotion Central 1 is actively working with our partner, Intuit, in order to resolve these issues.

We are hoping to have a decision by the end of this week, and we will be able to communicate next steps before March 1st.

If you have any questions in the interim please let Support know.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Feb 21, 17:28 PST

CHG132376 - MDB Core Release 485

Completed - The scheduled maintenance has been completed.
Mar 16, 01:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 01:00 PDT

Update - The following ticket has been removed from the release:
CUSSOL-741: Client specific change, for supporting Pendo integration

The release notes have been updated.
Mar 14, 12:27 PDT

Scheduled - Please be advised that MemberDirect Business Core Production Release 485 has been scheduled for Thursday March 16, 2023 at 1 a.m. PT (4 a.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Mar 8, 22:25 PST

Mar 15, 2023

No incidents reported.

Mar 14, 2023

CHG133680 - Forge 2.0 Public Release 13

Completed - The scheduled maintenance has been completed.
Mar 14, 16:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 15:01 PDT

Scheduled - Please be advised that Forge 2.0 Public Production Release 13 has been scheduled for Tuesday March 14, 2023 at 3 p.m. PT (6 p.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Mar 13, 12:40 PDT

CHG133724 - Digital Banking 2-Step Verification and OAuth Release 640

Completed - The scheduled maintenance has been completed.
Mar 14, 01:31 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 01:00 PDT

Scheduled - Please be advised that Digital Banking 2-Step Verification and OAuth Production Release 640 has been scheduled for Tuesday March 14, 2023 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Mar 13, 12:45 PDT

Mar 13, 2023

No incidents reported.

Mar 12, 2023

INC154380 TSP Interac Mobile Pay Outage

Resolved - Interac has advised to Central 1 that the Interac TSP environment was unavailable for transactions and provisions for Apple Pay, Google Pay, and Samsung Pay from Start time: 2023:03:12 00:30 PT (03:30 ET) to End Time: 2023:03:12 05:33 PT (08:33 ET). Customers are now able to complete purchase transactions and add their debit card on mobile wallets.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Mar 12, 09:35 PDT