Subscribe to UpdatesSubscribe
Get email notifications whenever Central 1 creates, updates or resolves an incident.
Get text message notifications whenever Central 1 creates or resolves an incident.
Get webhook notifications whenever Central 1 creates an incident, updates an incident, resolves an incident or changes a component status.
Visit our support site.
All Systems Operational
Central 1 Services
Operational
Payment Services
Operational
Treasury Services
Operational
Digital Banking Services
Operational
Incident Alerting
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 25, 2026
No incidents reported today.
Mar 24, 2026
Completed -
The scheduled maintenance has been completed.
Mar 24, 22:30 PDT
Mar 24, 22:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 22:00 PDT
Mar 24, 22:00 PDT
Scheduled -
Please be advised that Digital Banking OIDC Release 1.0.60 has been scheduled for Tuesday March 24, 2026 at 10 p.m. PT (1 a.m. ET).
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Mar 18, 13:32 PDT
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Mar 18, 13:32 PDT
Mar 23, 2026
No incidents reported.
Mar 22, 2026
Completed -
The scheduled maintenance has been completed.
Mar 22, 10:00 PDT
Mar 22, 10:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 09:00 PDT
Mar 22, 09:00 PDT
Scheduled -
Central 1 will be performing routine security patching on the FTP server this Sunday, March 22, 2026, from 9 to 10 a.m. PT (12 to 1 p.m. ET).
During this time, the FTP server will not be available.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 17, 06:39 PDT
During this time, the FTP server will not be available.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 17, 06:39 PDT
Completed -
The scheduled maintenance has been completed.
Mar 22, 06:00 PDT
Mar 22, 06:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 01:00 PDT
Mar 22, 01:00 PDT
Scheduled -
On March 22, 2026, between 1 a.m. PT (4 a.m. ET) and 6 a.m. PT (9 a.m. ET), Central 1 will upgrade the cheque deposit processing platform. Remote deposit capture will not be available during the maintenance, which includes mobile, branch, and corporate capture.
Central 1’s customers have been asked to test scanners on the UAT site. The project communications have been posted on the Client Centre .
Please note that we don’t anticipate any change to mobile deposit after the maintenance.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 17, 10:46 PDT
Central 1’s customers have been asked to test scanners on the UAT site. The project communications have been posted on the Client Centre .
Please note that we don’t anticipate any change to mobile deposit after the maintenance.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 17, 10:46 PDT
Completed -
The scheduled maintenance has been completed.
Mar 22, 02:00 PDT
Mar 22, 02:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 01:01 PDT
Mar 22, 01:01 PDT
Scheduled -
Central 1 will be performing maintenance on the eCommSwitch server this Sunday, March 22, 2026, from 1 - 2 a.m. PT (4 - 5 a.m. ET).
During this time, Electronic Bill Payments will be available but may experience brief outages during server restarts.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 19, 06:29 PDT
During this time, Electronic Bill Payments will be available but may experience brief outages during server restarts.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 19, 06:29 PDT
Mar 21, 2026
No incidents reported.
Mar 20, 2026
No incidents reported.
Mar 19, 2026
No incidents reported.
Mar 18, 2026
No incidents reported.
Mar 17, 2026
No incidents reported.
Mar 16, 2026
No incidents reported.
Mar 15, 2026
Completed -
The scheduled maintenance has been completed.
Mar 15, 03:00 PDT
Mar 15, 03:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 01:00 PDT
Mar 15, 01:00 PDT
Scheduled -
Central 1 will be performing an Interac e-Transfer maintenance this weekend, Sunday, March 15 from 1 to 3 a.m. PT (4 to 6 a.m. ET).
e-Transfer service will be unavailable for up to 30 minutes during this time.
Central 1 - Support@central1.com - 1.888.889.7878
Mar 9, 13:25 PDT
e-Transfer service will be unavailable for up to 30 minutes during this time.
Central 1 - Support@central1.com - 1.888.889.7878
Mar 9, 13:25 PDT
Mar 14, 2026
No incidents reported.
Mar 13, 2026
Resolved -
We have identified that the ORS (Online Return System) batch return job did not run at 4 p.m. PT (7 p.m. ET) or 11 p.m. PT (2 a.m. ET) yesterday. Some organizations received the reports for yesterday, but they are incomplete.
The files have been uploaded for processing, and the transactions will be recorded in tomorrow’s ICBS and ICBR reports.
Central 1 - Support@central1.com - 1.888.889.7878, press
Mar 13, 08:43 PDT
The files have been uploaded for processing, and the transactions will be recorded in tomorrow’s ICBS and ICBR reports.
Central 1 - Support@central1.com - 1.888.889.7878, press
Mar 13, 08:43 PDT
Resolved -
Central 1 has identified that some organizations are missing their ICBS (BATCH RETURNS USER SUMMARY LIST) and ICBR (BATCH RETURNS USER LIST) reports this morning.
Our technical team is investigating, and we will provide an update by 9 a.m. PT (12 p.m. ET).
Central 1 - Support@central1.com - 1.888.889.7878, press
Mar 13, 07:51 PDT
Our technical team is investigating, and we will provide an update by 9 a.m. PT (12 p.m. ET).
Central 1 - Support@central1.com - 1.888.889.7878, press
Mar 13, 07:51 PDT
Mar 12, 2026
No incidents reported.
Mar 11, 2026
No incidents reported.