All Systems Operational

Central 1 Services ? Operational
Payment Services ? Operational
Treasury Services ? Operational
Digital Banking Services ? Operational
Incident Alerting ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

CHG157989 - File Transfer Protocol (FTP) Server Maintenance Apr 20, 2025 09:00-10:00 PDT

Central 1 will be performing routine security patching on the FTP server this Sunday, April 20, 2025, from 9 to 10 a.m. PT (12 to 1 p.m. ET).

During this time, the FTP server will not be available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Posted on Apr 15, 2025 - 08:16 PDT

CHG153953 - MDB and Forge Commercial Release 512 Apr 22, 2025 01:00-01:30 PDT

Please be advised that MDB and Forge Commercial Production Release 512 has been scheduled for Tuesday April 22 at 1 a.m. PT (4 a.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Posted on Apr 07, 2025 - 16:57 PDT

CHG156943 - Bill Payment Offline Server & Database Maintenance Apr 22, 2025 16:00-18:00 PDT

Please be advised that Central 1 will be performing maintenance on the Bill Payment Offline server and database on Tuesday, April 22, from 4 to 6 p.m. PT (7 to 9 p.m. ET).

This work involves updates to reporting formats and data, including settlement totals . Reporting servers are not used during business hours and are primarily utilized for evening report generation and settlement processes.

No service impact is expected during this maintenance window.

Central 1 Support - Support@central1.com - 1.888.889.7878, press 1
Posted on Apr 17, 2025 - 05:16 PDT
Apr 19, 2025

No incidents reported today.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025
CHG153858 - Digital Banking Core Release 741
Completed - The scheduled maintenance has been completed.
Apr 16, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 00:00 PDT
Scheduled - Please be advised that Digital Banking Direct Core Production Release 741 has been scheduled for Wednesday April 16 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 7, 15:59 PDT
Apr 15, 2025
INC199059 – RESOLVED - FX Drafts Settlement Delay - April 10
Resolved - The settlement file for the April 10 FX Drafts has been received by Convera and posted effective April 10. There are no further outstanding settlements for FX Drafts.
Apr 15, 10:16 PDT
Monitoring - It was previously reported that the FX Drafts settlement was missing for April 9 and 10. Although the delayed settlement for April 9 was received and posted, the settlement for April 10 remains outstanding. Central 1 has not received the required amount files from our settlement partner, Convera. Settlement for April 11 was successfully received and posted.

The matter has been escalated to Convera for urgent investigation. At this time, no workaround is available, as the necessary data has not been provided for manual processing.

We will provide the next update by Tuesday, April 15 at 10:00 a.m. PT (1:00 p.m. ET).


Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 14, 14:03 PDT
Apr 14, 2025
Resolved - Alert! INC199059 – FX Drafts Settlement Report Delay
Resolved - The blank FX Drafts Settlement Reports for April 9 and 10 have been created by Convera with the missing transactions. Organizations will be debited for their FX Drafts transactions for April 9 and 10, today (Monday, April 14).

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 14, 06:25 PDT
Investigating - Please be advised that the FX Drafts Settlement Reports for April 9 and 10 are currently blank. This issue is affecting all credit unions, as Central 1 has not received the required amount files from our settlement partner, Convera. As a result, credit unions were not debited on April 9, and the same issue is expected to occur on April 10 due to no file being received today either.

An incident has been escalated to Convera for urgent investigation. At this time, no workaround is available, as the necessary data has not been provided for manual processing.

We will provide the next update by Monday, April 14 at 8:00 a.m. PT (11:00 a.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 11, 14:32 PDT
Apr 13, 2025
CHG154230 – Central 1 Interac e-Transfer maintenance this weekend
Completed - The scheduled maintenance has been completed.
Apr 13, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 01:00 PDT
Scheduled - Central 1 will be performing an Interac e-Transfer maintenance this weekend, Sunday, April 13 from 1 to 3 a.m. PT (4 to 6 a.m. ET).

e-Transfer service will be unavailable for up to 30 minutes during this time.

Central 1 - Support@central1.com - 1.888.889.7878
Apr 7, 13:03 PDT
Apr 12, 2025
CHG158126 - Wires Processing Platform – Maintenance
Completed - The scheduled maintenance has been completed.
Apr 12, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 19:00 PDT
Scheduled - In the interest of transparency, Central 1 is writing to advise clients that it will be collaborating with its vendor, Fiserv, to perform an important upgrade to the Fiserv wires platform starting on April 11th at 7 pm PT (10 p.m. ET) ending on April 12th at 12 p.m. PT (3 p.m. ET) Central 1 is pleased to report that it anticipates important service improvements with this upgrade, which includes critical security patches and back-end performance improvements that ensure we are staying up-to-date and protecting against vulnerabilities.

Please note that the maintenance upgrade will not impact access to the wires service; all wires will be processed on time during our regular exchange windows.

What to Expect:
• Enhanced Security: Significant security improvements that will maintain the highest level of protection for you and your members and ensure full compliance with industry-leading standards.
• Faster Processing: Enhanced system performance and improved operational efficiency.
• Invoices: New Wires capability to receive invoices with the payment allowing for faster reconciliation.

Thank you for your continued trust and partnership.

Central 1 - Support@central1.com - 1.888.889.7878, press 1.
Apr 9, 13:56 PDT
Apr 11, 2025
Apr 10, 2025

No incidents reported.

Apr 9, 2025
RESOLVED: INC198965 - Brief Interac e-Transfer outage
Resolved - Central 1 experienced an Interac e-Transfer service outage today 12:50 to 12:54 p.m. PT (3:50 to 3:54 p.m. ET) (< 4minutes). During the outage users would have seen an errors when trying to send or receive an e-Transfer using MemberDirect/Forge digital banking (3.4/3.5) or API services.

Services have remained stable and Central 1 is investigating the root cause which will be published in a postmortem within two weeks.

Please contact Support if you experience any further issues.

Central 1 - support@Central1.com - 888.889.7878
Apr 9, 14:46 PDT
INC198955 - Interac e-Transfer OAS system unavailable
Resolved - Central 1 has confirmed that OAS is performing optimally once again. The OAS application issue is now resolved.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 9, 14:22 PDT
Investigating - Central 1 is aware that users are not able to login to OAS production.

We have reached out to Interac support to investigate and will provide updates as we receive them.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 9, 13:29 PDT
CHG158161 - Digital Banking Core Release 740.1
Completed - The scheduled maintenance has been completed.
Apr 9, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 01:00 PDT
Scheduled - Please be advised that Digital Banking Direct Core Production Release 740.1 has been scheduled for Wednesday April 9 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 4, 10:44 PDT
Apr 8, 2025
INC198834 - RESOLVED - Clearing Transaction Posting and Report Issue
Resolved - All outstanding settlement amounts have now been posted to Central 1 accounts with an effective date of April 7. These will be reflected in tomorrow's banking reports and PREC/OREC files.

We apologize for any inconvenience caused by this incident and thank you for your patience.


Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 8, 14:01 PDT
Update - The Central 1 team is developing a fix for this morning’s clearing account posting issue for codes QC, BC, and RDC transactions.

The transactions were also not reported on the daily banking reports (AIBC, AIOC, DAIL, ONDL, OREC, and the PREC) for April 8, 2025.

We will provide an update on this incident at 2 p.m. PT (5 p.m. ET) or sooner if this incident is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 8, 12:38 PDT
Update - The Central 1 team has found the root cause of this morning’s clearing account posting issue for QC – Clearing Debit, BC – Branch Capture Deposit Credit, and the RDC – Remote Deposit Capture transactions. The transactions were also not reported on the daily banking reports (AIBC, AIOC, DAIL, ONDL, OREC, and the PREC) for April 8, 2025.

We will provide an update on this incident at 12:30 p.m. PT (3:30 p.m. ET) or sooner if this incident is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 8, 09:56 PDT
Identified - The Central 1 team is actively investigating a CAD account posting issue for QC – Clearing Debit, BC – Branch Capture Deposit credit and RDC – Remote Deposit Capture. The transactions have not been applied to your current account and are missing on the daily banking reports (AIBC, AIOC, DAIL, ONDL, OREC, and the PREC) for April 8, 2025.

We are thoroughly analyzing the systems involved and working toward resolving the issue.

We will provide an update on this incident at 10 a.m. PT (1 p.m. ET) or sooner if this incident is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 8, 07:18 PDT
Apr 7, 2025
RESOLVED: INC198745 – OIDC failed login on Sunday, April 6
Postmortem - Read details
Apr 17, 14:26 PDT
Resolved - Please be advised there was an OIDC outage yesterday, Sunday, April 6 impacting login service for OIDC customers for 3 hours and 20 minutes.

Outage began at 1:00 a.m. PT (4:00 a.m. ET) and started to recover by 4:20 a.m. PT (7:20 a.m. ET). Services fully recovered by 6 a.m. PT (9 a.m. ET)

A postmortem is being completed within the next two weeks.

Client Support Services T 888 889 7878 Option 2 / DigitalBanking_Support@central1.com
Apr 7, 12:48 PDT
Apr 6, 2025

No incidents reported.

Apr 5, 2025
CHG158103 - FX Drafts Software Maintenance
Completed - The scheduled maintenance has been completed.
Apr 5, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 21:00 PDT
Scheduled - Convera has informed Central 1 that they will be performing software maintenance on the FX Drafts application starting on Friday, April 4, 2025, at 9:00 p.m. PT (12:00 a.m. ET) to Saturday, April 5, 2025, at 6 a.m. PT (9:00 a.m. ET).

During the maintenance, the FX Drafts application will not be available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1.
Apr 3, 06:39 PDT
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