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Scheduled Maintenance
CHG166774 – Central 1 Interac e-Transfer maintenance this weekend Feb 15, 2026 01:00-03:00 PST
Central 1 will be performing an Interac e-Transfer maintenance this weekend, Sunday, February 15 from 1 to 3 a.m. PT (4 to 6 a.m. ET).
e-Transfer service will be unavailable for up to 30 minutes during this time.
Central 1 - Support@central1.com - 1.888.889.7878
Posted on Feb 09, 2026 - 15:29 PST
e-Transfer service will be unavailable for up to 30 minutes during this time.
Central 1 - Support@central1.com - 1.888.889.7878
Posted on Feb 09, 2026 - 15:29 PST
Past Incidents
Feb 10, 2026
No incidents reported today.
Feb 9, 2026
Resolved -
***This notice is directed to those clients that use Cardtronics/PSP as their switch provider***
The POS and SCD settlement file for both February 7th and 8th was delayed from Cardtronics/PSP to Central 1. The files have now been received and will be processed and included in tomorrows reports (February 9th).
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Feb 9, 10:42 PST
The POS and SCD settlement file for both February 7th and 8th was delayed from Cardtronics/PSP to Central 1. The files have now been received and will be processed and included in tomorrows reports (February 9th).
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Feb 9, 10:42 PST
Feb 8, 2026
Completed -
The scheduled maintenance has been completed.
Feb 8, 03:00 PST
Feb 8, 03:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 22:00 PST
Feb 7, 22:00 PST
Scheduled -
Interac will be conducting a database maintenance this upcoming weekend, Saturday, February 7 from 10:00 p.m. to 3 a.m. PT (Sunday, February 8 from 1:00 to 6:00 a.m. ET).
During this maintenance, e-Transfers will be unavailable between 1 to 2 a.m. PT (4 to 5 a.m. ET), If a rollback is required by Interac, they will require an additional 60 minutes of downtime.
Central 1 - support@central1.com - 1.888.889.7878, press 1
Feb 2, 14:47 PST
During this maintenance, e-Transfers will be unavailable between 1 to 2 a.m. PT (4 to 5 a.m. ET), If a rollback is required by Interac, they will require an additional 60 minutes of downtime.
Central 1 - support@central1.com - 1.888.889.7878, press 1
Feb 2, 14:47 PST
Feb 7, 2026
Feb 6, 2026
No incidents reported.
Feb 5, 2026
No incidents reported.
Feb 4, 2026
Resolved -
Due to a technical issue, Central 1 missed sending the outgoing AFT files to the 3rd Payments Canada exchange.
All incoming AFT files from Financial Institutions to your organization were processed and included in the AFT files.
The files have been sent and will be delivered to the other Financial Institutions in the next exchange at 6:30 a.m. PT (9:30 a.m. ET.).
Central 1 - Support@central1.com - 1.888.889.7878, press
Feb 4, 20:00 PST
All incoming AFT files from Financial Institutions to your organization were processed and included in the AFT files.
The files have been sent and will be delivered to the other Financial Institutions in the next exchange at 6:30 a.m. PT (9:30 a.m. ET.).
Central 1 - Support@central1.com - 1.888.889.7878, press
Feb 4, 20:00 PST
Feb 3, 2026
Resolved -
All application access and services have been restored.
Central 1 - Support@Central1.com - 1.888.889.7878
Feb 3, 00:56 PST
Central 1 - Support@Central1.com - 1.888.889.7878
Feb 3, 00:56 PST
Investigating -
Central 1 is currently experiencing a technical issue that is causing service degradation across multiple applications, including PaymentStream Direct, e-Transfers, MemberDirect, Forge, and Originations.
An update will be posted by 1:30 a.m. PT (4:30 a.m. ET).
Central 1 - Support@Central1.com - 1.888.889.7878
Feb 3, 00:30 PST
An update will be posted by 1:30 a.m. PT (4:30 a.m. ET).
Central 1 - Support@Central1.com - 1.888.889.7878
Feb 3, 00:30 PST
Feb 2, 2026
Resolved -
This is a follow-up to our communications of January 8, 2026; INC215029 - Wire Charge Posting Delay – December 29–31, 2025.
Central 1 is aware that wire charges for December 29, 30, and 31, 2025, were not applied as expected. Our teams have investigated and confirmed that these charges were not processed prior to month-end and year-end close.
As a result, the affected wire charges will be applied today, Monday, February 2, and backdated to January 30.
All adjustments will be applied with a note on file.
We apologize for the inconvenience this may cause and appreciate your understanding.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Feb 2, 15:04 PST
Central 1 is aware that wire charges for December 29, 30, and 31, 2025, were not applied as expected. Our teams have investigated and confirmed that these charges were not processed prior to month-end and year-end close.
As a result, the affected wire charges will be applied today, Monday, February 2, and backdated to January 30.
All adjustments will be applied with a note on file.
We apologize for the inconvenience this may cause and appreciate your understanding.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Feb 2, 15:04 PST
Feb 1, 2026
Resolved -
The UCP change was successfully rolled back, and all 3rd-party connections were restored.
If you are experiencing any connection issues after this incident, please contact Central 1.
Central 1 - Support@Central1.com - 1.888.889.7878
Feb 1, 04:27 PST
If you are experiencing any connection issues after this incident, please contact Central 1.
Central 1 - Support@Central1.com - 1.888.889.7878
Feb 1, 04:27 PST
Monitoring -
Central 1 has rolled back a change to the UCP that affected all 3rd-party connections. Connections are recovering, and Central 1 is monitoring the connections.
An update will be posted by 5 a.m. PT (8 a.m. ET).
Central 1 - Support@Central1.com - 1.888.889.7878
Feb 1, 04:12 PST
An update will be posted by 5 a.m. PT (8 a.m. ET).
Central 1 - Support@Central1.com - 1.888.889.7878
Feb 1, 04:12 PST
Investigating -
Central 1 is currently experiencing an issue with our Universal Connectivity Proxy (UCP), which connects to third-party applications and certain internal applications. As a result, multiple services across PaymentStream, Interac (e-Transfers), MemberDirect, Forge, and Originations are not available.
An update will be posted by 4 a.m. PT (7 a.m. ET).
Central 1 - Support@Central1.com - 1.888.889.7878
Feb 1, 03:10 PST
An update will be posted by 4 a.m. PT (7 a.m. ET).
Central 1 - Support@Central1.com - 1.888.889.7878
Feb 1, 03:10 PST
Completed -
The scheduled maintenance has been completed.
Feb 1, 02:00 PST
Feb 1, 02:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 01:00 PST
Feb 1, 01:00 PST
Scheduled -
Effective February 1, 2026, Central 1’s hard token vendor, HyperSecu, will increase the price of a hard token from $10.00 per token to $12.00 per token. Soft tokens continue to be free of charge.
The Order Hard Tokens form on ServiceNow will be updated to reflect the new pricing.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jan 26, 13:36 PST
The Order Hard Tokens form on ServiceNow will be updated to reflect the new pricing.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jan 26, 13:36 PST
Jan 31, 2026
No incidents reported.
Jan 30, 2026
No incidents reported.
Jan 29, 2026
No incidents reported.
Jan 28, 2026
No incidents reported.
Jan 27, 2026
Resolved -
All files have been received and processed resolving the incident.
Jan 27, 19:32 PST
Jan 27, 19:32 PST
Identified -
Today’s BMO (Bank of Montreal) and BNC (National Bank of Canada) 2nd exchange incoming AFT files were not processed due to a technical issue.
One set of files for each institution was successfully received and processed. BNC’s remaining file has since been received, and the associated transactions will be included in the CR04/ON04 output files tonight.
We are continuing to work through the remaining processing for BMO and will provide a further update once the outstanding file has been received and processed.
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Jan 27, 16:18 PST
One set of files for each institution was successfully received and processed. BNC’s remaining file has since been received, and the associated transactions will be included in the CR04/ON04 output files tonight.
We are continuing to work through the remaining processing for BMO and will provide a further update once the outstanding file has been received and processed.
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Jan 27, 16:18 PST
Resolved -
Please be advised that a fix has been applied and client should now be able to edit without issue.
If you are still seeing issues, please follow clear your cache and cookies.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jan 27, 10:37 PST
If you are still seeing issues, please follow clear your cache and cookies.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jan 27, 10:37 PST
Investigating -
Please note that we are currently experiencing technical issues with Teamsite 20 Content Management system.
At this time CC Pro and E-studio user may not be able to publish pages.
OpenText is actively working on resolving the issue. Public Websites and Online Banking services are not affected.
We will provide an update by or before 1pm PT (4pm ET).
We apologize for any inconvenience this may be causing.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jan 27, 10:16 PST
At this time CC Pro and E-studio user may not be able to publish pages.
OpenText is actively working on resolving the issue. Public Websites and Online Banking services are not affected.
We will provide an update by or before 1pm PT (4pm ET).
We apologize for any inconvenience this may be causing.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jan 27, 10:16 PST
Resolved -
This incident is now resolved. Central 1 can process all incoming and outgoing wires.
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Jan 27, 10:04 PST
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Jan 27, 10:04 PST
Update -
Central 1 wires continue to experience technical issues with outgoing and incoming wires.
Wires can still be created and reviewed in PSD-Wires; they will remain in pending status.
Technical teams are actively working to restore full service and will provide an update by 10 a.m. PT (1 p.m. ET).
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Jan 27, 09:13 PST
Wires can still be created and reviewed in PSD-Wires; they will remain in pending status.
Technical teams are actively working to restore full service and will provide an update by 10 a.m. PT (1 p.m. ET).
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Jan 27, 09:13 PST
Investigating -
Central 1 continues to investigate technical issues with wires. We are still unable to process any incoming or outgoing wires.
Wires can still be created and reviewed in PSD-Wires; they will remain in pending status.
Technical teams are actively working to restore full service and will provide an update by 9 a.m. PT (12 p.m. ET).
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Jan 27, 08:15 PST
Wires can still be created and reviewed in PSD-Wires; they will remain in pending status.
Technical teams are actively working to restore full service and will provide an update by 9 a.m. PT (12 p.m. ET).
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Jan 27, 08:15 PST
Resolved -
This incident is now resolved.
Incoming and outgoing wires are in the processing queue.
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Jan 27, 07:49 PST
Incoming and outgoing wires are in the processing queue.
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Jan 27, 07:49 PST
Update -
Inbound and outbound wires for all currencies continue not to be processed.
Wires can still be created and reviewed in PSD-Wires; they will remain in pending status.
Technical teams are actively working to restore full service and will provide an update by 7:30 a.m. PT (10:30 a.m. ET).
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Jan 27, 06:30 PST
Wires can still be created and reviewed in PSD-Wires; they will remain in pending status.
Technical teams are actively working to restore full service and will provide an update by 7:30 a.m. PT (10:30 a.m. ET).
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Jan 27, 06:30 PST
Investigating -
Central 1 is currently unable to send or receive CAD, USD, or FX wires.
Wires can still be created and reviewed in PS-Wires. Central 1 and Fiserv are actively working to restore full service and will provide an update by 6:30 a.m. PT (9:30 a.m. ET).
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Jan 27, 05:30 PST
Wires can still be created and reviewed in PS-Wires. Central 1 and Fiserv are actively working to restore full service and will provide an update by 6:30 a.m. PT (9:30 a.m. ET).
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Jan 27, 05:30 PST
Completed -
The scheduled maintenance has been completed.
Jan 27, 01:30 PST
Jan 27, 01:30 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 01:00 PST
Jan 27, 01:00 PST
Scheduled -
Please be advised that Digital Fuse Release 1.22.2 has been scheduled for Tuesday January 27, 2025 at 1:00 a.m. PT (4:00 a.m. ET).
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jan 26, 10:16 PST
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jan 26, 10:16 PST
Completed -
The scheduled maintenance has been completed.
Jan 27, 01:30 PST
Jan 27, 01:30 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 01:00 PST
Jan 27, 01:00 PST
Scheduled -
Please be advised that MDB, Forge Commercial, and CAS Online Release 521+522 has been scheduled for Tuesday January 27, 2026 at 1 a.m. PT (4 a.m. ET).
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jan 20, 13:13 PST
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jan 20, 13:13 PST