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Monitoring - Please be advised that our 2SV text/voice vendor experienced a service degradation between 11:18 AM and 11:48 AM PST (2:18 PM–2:48 PM EST).
Members were intermittently unable to log in to online banking.
Members using email-based 2SV were not affected.
The issue has been resolved. We are currently monitoring the situation.
DigitalBanking_Support@central1.com - 1.888.889.7878
May 07, 2026 - 13:35 PDT
Members were intermittently unable to log in to online banking.
Members using email-based 2SV were not affected.
The issue has been resolved. We are currently monitoring the situation.
DigitalBanking_Support@central1.com - 1.888.889.7878
May 07, 2026 - 13:35 PDT
Central 1 Services
Operational
Payment Services
Operational
Treasury Services
Operational
Digital Banking Services
Operational
Incident Alerting
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CHG166787 – Central 1 Interac e-Transfer maintenance this weekend May 10, 2026 01:00-03:00 PDT
Central 1 will be performing an Interac e-Transfer maintenance this weekend, Sunday, May 10 from 1 to 3 a.m. PT (4 to 6 a.m. ET).
e-Transfer service will be unavailable for up to 30 minutes during this time.
Central 1 - Support@central1.com - 1.888.889.7878
Posted on May 04, 2026 - 15:17 PDT
e-Transfer service will be unavailable for up to 30 minutes during this time.
Central 1 - Support@central1.com - 1.888.889.7878
Posted on May 04, 2026 - 15:17 PDT
CHG169072 -Digital Banking Core Release 769 May 13, 2026 01:00-01:30 PDT
Please be advised that Digital Banking Core Release 769 has been scheduled for Wednesday May 13, 2026 at 1 a.m. PT (4 a.m. ET).
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Posted on Apr 29, 2026 - 11:50 PDT
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Posted on Apr 29, 2026 - 11:50 PDT
Past Incidents
May 8, 2026
No incidents reported today.
May 7, 2026
Resolved -
Central 1 and our web service provider have observed stable operation of both the Client Center (https://clients.central1.com/) and https://www.central1.com/. As a result of the incident, it is now considered resolved.
Central 1 continues to implement additional resiliency and high-availability improvements to further strengthen site availability and reduce dependence on the affected environment. We expect to communicate additional details regarding these enhancements as changes are finalized.
We appreciate everyone’s patience throughout this incident and apologize again for the inconvenience.
May 7, 10:36 PDT
Central 1 continues to implement additional resiliency and high-availability improvements to further strengthen site availability and reduce dependence on the affected environment. We expect to communicate additional details regarding these enhancements as changes are finalized.
We appreciate everyone’s patience throughout this incident and apologize again for the inconvenience.
May 7, 10:36 PDT
Update -
Central 1 has observed stable operation of both the Client Centre (https://clients.central1.com/) and https://www.central1.com/ since yesterday afternoon. At this time, services continue to operate normally.
While stability has improved, Central 1 and our web service provider remain in an active monitoring phase as the vendor continues to validate long-term platform stability. As a result, this incident will remain
open until the vendor formally confirms resolution and sustained stability.
In parallel, Central 1 continues to work on additional resiliency and high-availability mitigation options to help reduce dependency on the affected environment. We will provide further details on these changes as plans are finalized.
We will provide further updates if there are any changes to service availability, or once the vendor has confirmed the incident is fully stabilized and resolved.
Thank you for your patience and understanding throughout this incident.
Central 1 Support - support@central1.com | 1.888.889.7878 (press 1)
May 6, 14:26 PDT
While stability has improved, Central 1 and our web service provider remain in an active monitoring phase as the vendor continues to validate long-term platform stability. As a result, this incident will remain
open until the vendor formally confirms resolution and sustained stability.
In parallel, Central 1 continues to work on additional resiliency and high-availability mitigation options to help reduce dependency on the affected environment. We will provide further details on these changes as plans are finalized.
We will provide further updates if there are any changes to service availability, or once the vendor has confirmed the incident is fully stabilized and resolved.
Thank you for your patience and understanding throughout this incident.
Central 1 Support - support@central1.com | 1.888.889.7878 (press 1)
May 6, 14:26 PDT
Update -
Central 1 has observed improved stability with both the Client Centre (https://clients.central1.com/) and https://www.central1.com/ over the past several hours. While services are currently operating normally, we continue to actively monitor the environment closely to ensure ongoing stability.
In parallel, Central 1 is also working on additional contingency and workaround options to help improve resiliency and reduce dependency on the affected hosting environment. We expect to provide customers with a further update tomorrow regarding these mitigation efforts and next steps.
Thank you for your continued patience and understanding while we work through this vendor-related issue.
Central 1 Support - support@central1.com | 1.888.889.7878 (press 1)
May 5, 16:59 PDT
In parallel, Central 1 is also working on additional contingency and workaround options to help improve resiliency and reduce dependency on the affected hosting environment. We expect to provide customers with a further update tomorrow regarding these mitigation efforts and next steps.
Thank you for your continued patience and understanding while we work through this vendor-related issue.
Central 1 Support - support@central1.com | 1.888.889.7878 (press 1)
May 5, 16:59 PDT
Update -
Client Centre (https://clients.central1.com/) continues to be unavailable.
Please note that Central 1’s public website (https://www.central1.com/) is also currently unavailable, as it is hosted by the same service provider.
Please continue to use the URLs presented on the “Sorry Page” to access applications and services. Note, the link for FX Notes is not currently listed but we are working on getting that added. In the meantime, the link for that application is https://fxn.secure.central1.com/.
Central 1 continues to work closely with our Client Centre web service provider to resolve the global issues they are experiencing. If you require any Client Centre content (e.g., news articles, forms), please contact Support and we will provide it while our vendor works to restore full service.
We will provide our next update tomorrow morning, or sooner should service be restored and stability confirmed. Thank you for your continued patience, and we apologize for the inconvenience.
Central 1 Support - support@central1.com | 1.888.889.7878 (press 1)
May 5, 11:03 PDT
Please note that Central 1’s public website (https://www.central1.com/) is also currently unavailable, as it is hosted by the same service provider.
Please continue to use the URLs presented on the “Sorry Page” to access applications and services. Note, the link for FX Notes is not currently listed but we are working on getting that added. In the meantime, the link for that application is https://fxn.secure.central1.com/.
Central 1 continues to work closely with our Client Centre web service provider to resolve the global issues they are experiencing. If you require any Client Centre content (e.g., news articles, forms), please contact Support and we will provide it while our vendor works to restore full service.
We will provide our next update tomorrow morning, or sooner should service be restored and stability confirmed. Thank you for your continued patience, and we apologize for the inconvenience.
Central 1 Support - support@central1.com | 1.888.889.7878 (press 1)
May 5, 11:03 PDT
Update -
The Client Centre website (https://clients.central1.com) continues to experience instability.
Please use the URLs presented on the “Sorry Page” to access applications and services. Note, the link for FX Notes is not currently listed but we are working on getting that added. In the meantime, the link for that application is https://fxn.secure.central1.com/.
Central 1 is continuing to work with our Cient Centre web service provider to resolve the global issues they are experiencing. If you require any Client Centre content today (e.g., news articles, forms), please contact Support, and we will provide it while our vendor works to restore full service.
We will provide updates as we have more information. Thank you for your patience during this incident and we apologize for any inconvenience caused by it.
Central 1 Support - support@central1.com | 1.888.889.7878 (press 1)
May 5, 09:13 PDT
Please use the URLs presented on the “Sorry Page” to access applications and services. Note, the link for FX Notes is not currently listed but we are working on getting that added. In the meantime, the link for that application is https://fxn.secure.central1.com/.
Central 1 is continuing to work with our Cient Centre web service provider to resolve the global issues they are experiencing. If you require any Client Centre content today (e.g., news articles, forms), please contact Support, and we will provide it while our vendor works to restore full service.
We will provide updates as we have more information. Thank you for your patience during this incident and we apologize for any inconvenience caused by it.
Central 1 Support - support@central1.com | 1.888.889.7878 (press 1)
May 5, 09:13 PDT
Update -
The Client Center website is currently unavailable. Please use the URLs presented on the “Sorry Page” to access applications and services.
Central 1 is continuing to work with our Cient Center web service provider to resolve the global issues they are experiencing. If you require any additional Client Center content today (e.g., news articles, forms), please contact Support, and we will provide it while our vendor works to restore full service.
We will provide our next update by 9:00 a.m. PT (12 p.m. ET).
Central 1 Support - support@central1.com | 1.888.889.7878 (press 1)
May 5, 08:04 PDT
Central 1 is continuing to work with our Cient Center web service provider to resolve the global issues they are experiencing. If you require any additional Client Center content today (e.g., news articles, forms), please contact Support, and we will provide it while our vendor works to restore full service.
We will provide our next update by 9:00 a.m. PT (12 p.m. ET).
Central 1 Support - support@central1.com | 1.888.889.7878 (press 1)
May 5, 08:04 PDT
Update -
At this time, all Central 1 monitoring indicators for our Single Sign-On service and Client Centre content pages are green. We will continue to closely monitor these services throughout the morning before closing out communications.
If you are still experiencing any content or access issues with our applications or services, please contact us for additional support.
Central 1 - Support@central1.com – 1.888.889.7878, press 1
May 5, 05:53 PDT
If you are still experiencing any content or access issues with our applications or services, please contact us for additional support.
Central 1 - Support@central1.com – 1.888.889.7878, press 1
May 5, 05:53 PDT
Update -
Central 1 continues to work closely with our Client Centre service provider as they address the ongoing stability issues impacting the platform today. At this time, availability remains intermittent, and we are actively monitoring the situation while supporting our vendor through resolution efforts.
The Client Centre Sorry Page is now consistently available to all customers, ensuring continued access to Central 1 applications during this period. If you require any specific content from the Client Centre, please reach out to our Support team and we will be happy to assist.
We will continue to provide updates as more information becomes available.
May 4, 15:04 PDT
The Client Centre Sorry Page is now consistently available to all customers, ensuring continued access to Central 1 applications during this period. If you require any specific content from the Client Centre, please reach out to our Support team and we will be happy to assist.
We will continue to provide updates as more information becomes available.
May 4, 15:04 PDT
Update -
Central 1 is continuing to work with our Client Centre web service provider to resolve the global issues they are experiencing today.
If the Client Centre is unavailable, a Sorry Page will be presented to ensure you can still launch and access your Central 1 applications.
If you require any additional Client Centre content today (e.g., news articles, forms), please contact Support and we will provide it to you while our vendor works to restore full service.
An earlier issue prevented some customers from accessing the Sorry Page; this was resolved at 12:50 p.m. PT (3:50 p.m. ET).
We will provide our next update by 3:00 p.m. PT (6:00 p.m. ET).
Central 1 Support - support@central1.com | 1.888.889.7878 (press 1)
May 4, 13:58 PDT
If the Client Centre is unavailable, a Sorry Page will be presented to ensure you can still launch and access your Central 1 applications.
If you require any additional Client Centre content today (e.g., news articles, forms), please contact Support and we will provide it to you while our vendor works to restore full service.
An earlier issue prevented some customers from accessing the Sorry Page; this was resolved at 12:50 p.m. PT (3:50 p.m. ET).
We will provide our next update by 3:00 p.m. PT (6:00 p.m. ET).
Central 1 Support - support@central1.com | 1.888.889.7878 (press 1)
May 4, 13:58 PDT
Update -
We are continuing to assess the intermittent access issues being reported by some of our clients across our applications.
We will provide another update within the next hour.
May 4, 13:02 PDT
We will provide another update within the next hour.
May 4, 13:02 PDT
Update -
Central 1 is receiving feedback that some users are still not able to access the Client Centre in spite of clearing their cache and/or using a private browser. We are investigating further here on potential reasons as the servers are up and operational.
We will provide an update by 12:30 pm PT (3:30 pm ET).
May 4, 11:33 PDT
We will provide an update by 12:30 pm PT (3:30 pm ET).
May 4, 11:33 PDT
Monitoring -
The third-party host for Central 1's Client Centre has resolved the instability. Users should be able to access. Some users may need to either clear their cache or use a private browser session to reach the Client Centre.
We will be monitoring the site over the next while to ensure it remains stable. We apologize for any inconvenience caused by this incident.
May 4, 10:35 PDT
We will be monitoring the site over the next while to ensure it remains stable. We apologize for any inconvenience caused by this incident.
May 4, 10:35 PDT
Investigating -
Some users are continuing to experience access issues when going to the Client Centre. In most cases if you cannot access you should be presented with a page providing direct links to the applications behind the Client Centre.
We are actively investigating the issue and will provide an update by 11 am PT (2 pm ET).
Central 1 - Support@central1.com – 1.888.889.7878, press 1
May 4, 09:57 PDT
We are actively investigating the issue and will provide an update by 11 am PT (2 pm ET).
Central 1 - Support@central1.com – 1.888.889.7878, press 1
May 4, 09:57 PDT
May 6, 2026
May 5, 2026
Resolved -
The CAD and USD cheque returns were successfully processed yesterday; however, due to a technical issue, the corresponding reports were not generated.
The returned items that would have appeared on this morning’s report will instead be included in tomorrow’s report (May 6).
Central 1 Support – support@central1.com | 1.888.889.7878 (press 1)
May 5, 08:44 PDT
The returned items that would have appeared on this morning’s report will instead be included in tomorrow’s report (May 6).
Central 1 Support – support@central1.com | 1.888.889.7878 (press 1)
May 5, 08:44 PDT
Update -
Central 1 has identified that some clients are missing the ORPI (CAD) and the ORUI (USD) online returns cheque processed items reports this morning for items returned in ORS yesterday, May 4, 2026.
We will provide our next update by 9 a.m. PT (12 p.m. ET) after our technical team has further investigated.
Central 1 Support - support@central1.com | 1.888.889.7878 (press 1)
May 5, 07:47 PDT
We will provide our next update by 9 a.m. PT (12 p.m. ET) after our technical team has further investigated.
Central 1 Support - support@central1.com | 1.888.889.7878 (press 1)
May 5, 07:47 PDT
Update -
We are continuing to work on a fix for this issue.
May 5, 07:40 PDT
May 5, 07:40 PDT
Identified -
Please be advised that Central 1 experienced a Client Centre (https://clients.central1.com/) outage today between 9:00 to 9:20 a.m. PT (12:00 to 12:20 p.m. ET).
You may have experienced issues logging into Client Centre or Central 1 applications during that time. A postmortem will be provided within the next two weeks.
Central 1 - Support@central1.com – 1.888.889.7878, press 1
May 5, 07:40 PDT
You may have experienced issues logging into Client Centre or Central 1 applications during that time. A postmortem will be provided within the next two weeks.
Central 1 - Support@central1.com – 1.888.889.7878, press 1
May 5, 07:40 PDT
Resolved -
Central 1 has identified that some clients are missing the ORPI (CAD) and ORUI (USD) "Online Returns Cheque Processed Items" reports this morning for items returned in ORS on May 4, 2026.
Our technical team is actively investigating the issue. We will provide our next update by 9:00 a.m. PT (12:00 p.m. ET).
Central 1 Support – support@central1.com, 1.888.889.7878 (press 1)
May 5, 07:35 PDT
Our technical team is actively investigating the issue. We will provide our next update by 9:00 a.m. PT (12:00 p.m. ET).
Central 1 Support – support@central1.com, 1.888.889.7878 (press 1)
May 5, 07:35 PDT
May 4, 2026
Resolved -
Please be advised that Central 1 experienced a Client Centre (https://clients.central1.com/) outage today between 9:00 to 9:20 a.m. PT (12:00 to 12:20 p.m. ET).
You may have experienced issues logging into Client Centre or Central 1 applications during that time. A postmortem will be provided within the next two weeks.
Central 1 - Support@central1.com – 1.888.889.7878, press 1
May 4, 09:36 PDT
You may have experienced issues logging into Client Centre or Central 1 applications during that time. A postmortem will be provided within the next two weeks.
Central 1 - Support@central1.com – 1.888.889.7878, press 1
May 4, 09:36 PDT
May 3, 2026
No incidents reported.
May 2, 2026
No incidents reported.
May 1, 2026
No incidents reported.
Apr 30, 2026
Resolved -
Please be advised that Central 1 experienced a Client Centre (https://clients.central1.com/) outage today between 12:44 to 12:57 p.m. PT (3:44 to 3:57 p.m. ET).
You may have experienced issues logging into Client Centre or Central 1 applications during that time. A postmortem will be provided within the next two weeks.
Central 1 - Support@central1.com – 1.888.889.7878, press 1
Apr 30, 13:18 PDT
You may have experienced issues logging into Client Centre or Central 1 applications during that time. A postmortem will be provided within the next two weeks.
Central 1 - Support@central1.com – 1.888.889.7878, press 1
Apr 30, 13:18 PDT
Apr 29, 2026
Resolved -
Please be advised that the urgent release is deployed and International Transfer is available in online banking.
Apr 29, 06:26 PDT
Apr 29, 06:26 PDT
Update -
Please be advised that a fix will be deployed with Urgent Digital Banking Core Release 768 (CHG170247)
The release has been scheduled for Wednesday April 29, 2026 at 1 a.m. PT (4 a.m. ET).
DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 28, 13:45 PDT
The release has been scheduled for Wednesday April 29, 2026 at 1 a.m. PT (4 a.m. ET).
DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 28, 13:45 PDT
Update -
Our teams continue to validate the fix identified for the international transfer service interruption. We are tentatively targeting a resolution later this week, pending successful testing. We will provide the next update tomorrow, on or before 2 p.m. PT / 5 p.m. ET.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 27, 15:43 PDT
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 27, 15:43 PDT
Update -
We believe we have identified the root cause of the International Transfer Service interruption. A fix has been applied in our lower environments and is currently undergoing testing. Our technical teams are closely monitoring results as we progress toward resolution. We will provide the next update on or before Monday, April 27, by 2 p.m. PT / 5 p.m. ET
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 23, 17:33 PDT
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 23, 17:33 PDT
Update -
We are continuing to investigate the root cause of the international transfer service interruption. Our technical teams remain focused on the analysis and resolution process.
We will provide the next update on or before Tuesday, April 21, by 2 p.m. PT / 5 p.m. ET.
Apr 21, 11:17 PDT
We will provide the next update on or before Tuesday, April 21, by 2 p.m. PT / 5 p.m. ET.
Apr 21, 11:17 PDT
Update -
We are continuing to investigate the root cause of the international transfer service interruption. Our technical teams remain focused on the analysis and resolution process.
We will provide the next update on or before Monday, April 20, by 2 p.m. PT / 5 p.m. ET.
Apr 17, 14:24 PDT
We will provide the next update on or before Monday, April 20, by 2 p.m. PT / 5 p.m. ET.
Apr 17, 14:24 PDT
Investigating -
Please be advise that International transfer services are currently unavailable in online banking.
We are conducting a thorough analysis of the systems involved and working towards resolving the issue. We will provide an update on or before Friday April 17, 2 p.m. PT / 5 p.m. ET.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 16, 12:28 PDT
We are conducting a thorough analysis of the systems involved and working towards resolving the issue. We will provide an update on or before Friday April 17, 2 p.m. PT / 5 p.m. ET.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 16, 12:28 PDT
Completed -
The scheduled maintenance has been completed.
Apr 29, 01:30 PDT
Apr 29, 01:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 01:00 PDT
Apr 29, 01:00 PDT
Scheduled -
Please be advised that Urgent Digital Banking Core Release 768 has been scheduled for Wednesday April 29, 2026 at 1 a.m. PT (4 a.m. ET).
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 28, 13:24 PDT
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 28, 13:24 PDT
Apr 28, 2026
Completed -
The scheduled maintenance has been completed.
Apr 28, 15:09 PDT
Apr 28, 15:09 PDT
Scheduled -
Please be advised that Interac has informed Central 1 that they will performing a capacity upgrade for core e-Transfer servers this Thursday, April 23 from 10 p.m. to 3 a.m. PT (Friday, April 24 from 1 to 6 a.m. ET).
During the change window there is a possibility for delayed completion of e-Transfer payments and notifications.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 20, 15:28 PDT
During the change window there is a possibility for delayed completion of e-Transfer payments and notifications.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 20, 15:28 PDT
Completed -
The scheduled maintenance has been completed.
Apr 28, 15:09 PDT
Apr 28, 15:09 PDT
Scheduled -
Central 1 will be performing a change this Sunday, April 26 between 1 to 3 a.m. PT (4 to 6 a.m. ET) to our Login Services database.
During the maintenance you will not be able to log into most Central 1 services like “Applications” launched from Client Centre and ServiceNow.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 20, 15:49 PDT
During the maintenance you will not be able to log into most Central 1 services like “Applications” launched from Client Centre and ServiceNow.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 20, 15:49 PDT
Apr 27, 2026
Resolved -
We have received this mornings missing AFT file from BNC.
The 160 transactions missed in the file this morning will be included in this afternoon's AFT CR03/ON03.
Central 1 – Support@central1.com – 1.888.889.7878, press 1
Apr 27, 11:54 PDT
The 160 transactions missed in the file this morning will be included in this afternoon's AFT CR03/ON03.
Central 1 – Support@central1.com – 1.888.889.7878, press 1
Apr 27, 11:54 PDT
Identified -
Payments Canada has notified Central 1 that BNC (National Bank of Canada) did not send one of the two files in the morning exchange. The larger of the two AFT files was successfully received and processed.
We will provide an update once we have received and processed the remaining BNC file.
Central 1 – Support@central1.com – 1.888.889.7878, press 1
Apr 27, 07:38 PDT
We will provide an update once we have received and processed the remaining BNC file.
Central 1 – Support@central1.com – 1.888.889.7878, press 1
Apr 27, 07:38 PDT
Apr 26, 2026
Completed -
The scheduled maintenance has been completed.
Apr 26, 10:00 PDT
Apr 26, 10:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 09:00 PDT
Apr 26, 09:00 PDT
Scheduled -
Central 1 will be performing routine security patching on the FTP server this Sunday, April 26, 2026, from 9 to 10 a.m. PT (12 to 1 p.m. ET).
During this time, the FTP server will not be available.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 21, 06:45 PDT
During this time, the FTP server will not be available.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 21, 06:45 PDT
Apr 25, 2026
Resolved -
Central 1 is aware that users were not seeing the OAS production login link on the Client Centre.
The link for OAS has been restored.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 25, 11:28 PDT
The link for OAS has been restored.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 25, 11:28 PDT
Apr 24, 2026
No incidents reported.