Update - Central 1’s cash ordering supplier was unable to deploy their fixes as planned last weekend to resolve this incident.

We will keep you updated with once a new date is scheduled and provide you another update next Friday, June 16, 2023 or sooner if a final release date is determined sooner.

Jun 08, 2023 - 11:53 PDT
Update - Central 1’s cash ordering supplier are confident they will be ready to deploy their fixes, resolving this incident next week.

We will keep you updated with the change date and provide you another update next Friday, June 2 or sooner if a final release date is determined sooner.

May 26, 2023 - 14:02 PDT
Update - Central 1’s cash ordering supplier has postponed their implementation of a release to address the error messages administrators encounter when updating and searching for user profiles using the Location ID search filter. The target date is now Saturday, May 27, 2023.

The next update will be on Friday, May 26, 2023, at 12 p.m. PT (3 p.m. ET).

May 19, 2023 - 11:34 PDT
Update - Central 1’s cash ordering supplier is implementing a release on Saturday, May 20, 2023 to address the error messages administrators encounter when updating and searching for user profiles using the Location ID search filter.

The next update will be on Friday, May 19, 2023, at 12 p.m. PT (3 p.m. ET).

May 12, 2023 - 11:52 PDT
Update - Central 1’s cash ordering supplier is deploying a release this upcoming weekend to fix errors Administrators receive when trying to edit or create a user.

The release to fix the errors administrators encounter when searching user profiles using the Location ID search filter will be implemented on Saturday, May 20, 2023.

Please continue to submit your user profile updates directly to RBC for completion if you encounter an error message at cashportal@rbc.com until this issue is resolved.

The next update will be on Friday, May 12, 2023, at 12 p.m. PT (3 p.m. ET).

May 05, 2023 - 06:20 PDT
Identified - Central 1’s cash ordering supplier is testing a fix to address the error message encountered when administrators are searching user profiles via the Location ID search criteria and updating user profiles.

Users can now search split historical orders from April 22nd onwards since a fix has been implemented to resolve this issue.

As a reminder, if you encounter an error message when updating a user profile, please continue to submit your user profile updates directly to RBC for completion at cashportal@rbc.com until this issue is resolved.

The next update will be on Wednesday, May 3, 2023, at 12 p.m. PT (3 p.m. ET).

Apr 27, 2023 - 08:02 PDT
Update - Users continue to be unable to search for split historical orders and administrators encounter an error message when searching for user profiles via the Location ID search criteria. 
 
All other functionalities within the Cash Services application, such as ordering cash are not impacted. 

Central 1’s cash ordering supplier continues to investigate this issue. 

The next update will be on Tuesday, April 25, 2023, at 12 p.m. PT (3 p.m. ET).

Apr 19, 2023 - 12:12 PDT
Update - Users are still unable to search for split historical orders and administrators only encounter an error message when searching for user profiles via the Location ID search criteria.

Central 1’s cash ordering supplier continues to investigate this issue.

The next update will be on Wednesday, April 19, 2023, at 12 p.m. PT (3 p.m. ET).

Apr 17, 2023 - 12:45 PDT
Update - Central 1’s cash ordering supplier continues to investigate the issue where users cannot search for split historical orders and administrators encounter an error message when searching for user profiles via the Location ID or Login ID / Name.  

 The next update will be on Monday, April 17, 2023, at 12 p.m. PT (3 p.m. ET).

Apr 13, 2023 - 12:33 PDT
Update - Central 1’s cash ordering supplier continues to investigate the issue where users cannot search for split historical orders and administrators encounter an error message when searching for user profiles.

The next update will be on Thursday, April 13, 2023, at 12 p.m. PT (3 p.m. ET).

Apr 11, 2023 - 12:17 PDT
Investigating - Cash Services administrators may encounter an error message saying “Processing…Please wait” followed by “Server Error” when searching or editing user profiles. If this happens, please submit your user profile updates directly to RBC for completion at cashportal@rbc.com.

Users are also encountering a ‘Server Error’ message when looking up split orders. RBC is working on implementing a fix for this issue.

All other functionalities within the Cash Services application, such as ordering cash are not impacted.

Central 1 will provide an update on this incident on Tuesday, April 11th at 11 a.m. PT (2 p.m. ET) or sooner if this incident has been resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Apr 10, 2023 - 11:28 PDT
Update - Internal testing has been successful and the fix is on track for the upcoming Release 693 scheduled for Wednesday, June 14.

We will provide an update on or before Monday, June 12 if there are any changes.

Please reach out to Digital Banking Support for any inquiries (Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2)

May 31, 2023 - 12:41 PDT
Update - C1's QA team continues to verify/test the fix and it is on track for core release 693 on June 14. The next update will be by Wednesday, May 31 at noon PT / 3 pm ET. Please reach out to Digital Banking Support for any inquiries.
May 24, 2023 - 12:18 PDT
Identified - We have identified the root cause and a fix has been applied. Currently it is with our QA Team for code review. The next update will be on or before Wednesday May 24, at 12 pm PT / 3 pm ET.
May 19, 2023 - 12:00 PDT
Update - We are continuing to investigate this issue.
May 16, 2023 - 15:12 PDT
Update - We are continuing to investigate this high priority issue and are getting closer to identifying the root cause. The next update will be on Friday, May 19 before 11 am PT / 2 pm ET. Thanks for your patience.
May 16, 2023 - 11:23 PDT
Update - C1 continues to investigate, no additional information at this time. The next update will be by Tuesday, May 16 at (11 am PT/ 2 pm ET).
May 10, 2023 - 11:05 PDT
Investigating - Please be advised that members are currently unable to view their AccountPlus (e.g. Collabria/Aviso) account activity via the Mobile App, tapping on the account is unresponsive. Desktop platform is not impacted. C1 is investigating with high priority and the next update will be provided before Wednesday, May 10 at (11 am PT / 2 pm ET)
May 05, 2023 - 13:47 PDT
Critical/High Priority Incident Alert Operational
Automated Funds Transfers ? Operational
Bill Payments Operational
Business Payments (CRA) ? Operational
Online Tracing (OLT) Operational
Cheque Processing ? Operational
Corporate Capture ? Operational
ClickSWITCH™ ? Operational
Deposit Anywhere™ (RDC) ? Operational
Currency Ordering & Returns ? Operational
Current Accounts & CBS Online Operational
File & Report Delivery (FTP and SFTP) Operational
FX Drafts Operational
FX Notes Plus Operational
FX Trader ? Operational
INTERAC e-Transfers® (EMT) Operational
INTERAC® Online Payments (IOP) Operational
INTERAC® Mobile Pay Operational
International Transfers Operational
Apple Pay Operational
Online Return System (ORS) Operational
PaymentStream™ Direct Operational
Wire Transfers Operational
Platform Infrastructure (UCS/UCP/Network) ? Operational
Forge Public Operational
Forge Online Banking Operational
Forge Small Business Operational
Forge Mobile Operational
MemberDirect Retail (MDi/MDo) ? Operational
MemberDirect Small Business (MDSB) ? Operational
MemberDirect Business (MDB & BUA) ? Operational
MemberDirect Phone Banking (IVR) ? Operational
MemberDirect Mobile Banking (App, Web, Alerts, & SMS) ? Operational
ManageDirect Reports (MDNG) ? Operational
Fraud Alert Services (FAS) ? Operational
Increased Authentication & Risk Engine (RSA) Operational
Lock’N’Block™ Operational
TeamSite Content Management (CMS) Operational
Treasury Connect Operational
Origination Solutions - Open Anywhere Operational
Origination Solutions - Borrow Anywhere Operational
Central1.com ? Operational
Secure Site & User Management ? Operational
ServiceNow Operational
IFRS 9 National Reporting & Analytics Platform Operational
Status Page ? Operational
CEBA ? Operational
Test Environments Operational
Prev-Comp ? Operational
SYS ? Operational
Prev6 ? Operational
INT ? Operational
BV TEST ALERTS Operational
FW TEST ALERTS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please be advised that Forge Public Website Production Release 19 has been scheduled for Tuesday June 13, 2023 at 3 p.m. PT (9 p.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

Posted on Jun 09, 2023 - 16:29 PDT
Please be advised that Central 1 will be updating https://status.central1.com on Wednesday, June 14, 2023, at 1 a.m. PT (4 a.m. ET) to reduce the number of components from 58 to 5. Central 1 is making this change to better align with industry standards.

To ensure current subscribers do not miss out on important incident and maintenance notices, after removing the 53 components we will add you to all the new components automatically. After the maintenance is complete, subscribers are encouraged to visit https://status.central1.com to check their new subscriptions and modify them as needed.

You will be added to:
• Central 1 Services
• Payment Services
• Treasury Services
• Digital Banking Services

You will not be automatically added to:
• Critical Incident Alerting

It is recommended that you subscribe your phone number (SMS alerts) to the "Critical Incident Alerting" only to receive text during major outages.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

Posted on Jun 07, 2023 - 13:21 PDT
Please be advised that Digital Banking Direct Core Production Release 693 has been scheduled for Wednesday June 14, 2023 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

Posted on Jun 02, 2023 - 11:57 PDT
Central 1 will deploy build 6.5.6.33185 to your QA environment on Wednesday, May 24 between 10 to 11 a.m. PT (1 to 2 p.m. ET).

Please be advised a new response code has been added to Equifax and Transunion to accommodate the Quebec Credit Assessment Agents Act (CAAA). In instances where a consumer in Quebec has placed a security credit freeze on their file at the credit bureau:
- A ‘Hit’ (Y) will still be returned in Subject Header
- The following message will be returned on the Miscellaneous Statements segment: ‘Credit Freeze on File
Dated dd/mm/yyyy
- No other information or products returned

QA will be unavailable during the time of deployment.


Build 6.5.6.33185 will be deployed to Production on June 14, 2023.


Central 1 - Origination_Support@Central1.com - 1.888.889.7878, press 1

Posted on May 19, 2023 - 15:43 PDT
Please be advised that MDB and Forge Commercial Production Release 488 has been scheduled for Thursday June 22, 2023 at 1 a.m. PT (4 a.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Posted on Jun 06, 2023 - 11:58 PDT
Past Incidents
Jun 10, 2023
Resolved - The connection to Interac has been stable since 11:49 pm PT / 2:49 am ET. The incident is resolved.
Jun 10, 02:28 PDT
Monitoring - Central 1 worked with Interac and our Data Center Technicians to restore Interac’s service in our data center resolving the incident.

All e-Transfer auto deposits were queued during the outage and have now been completed. OAS access is restored and e-Transfer settlements have been resolved.

During the outage, sending and receiving of regular e-Transfers was not impacted.

Central 1 and Interac will work on a postmortem within the next two weeks which we will post in the incident notice.

Jun 10, 00:32 PDT
Investigating - Please note that some Interac services are currently experiencing a network outage, this outage started after a power maintenance by their internet provider was performed and caused a disconnect to our Kamloops Data Centre. The following services are currently affected: All incoming Auto Deposits V3.4 and V3.5, EMT settlement, and OAS Admin. Note that Sending and Receiving E-transfers with Question and Answer are working. Both Network Teams are actively working together on resolving the outage.

An update will be provide by or before 1:00 am PT (4:00 am ET)

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Jun 9, 23:24 PDT
Jun 9, 2023
Jun 8, 2023
Resolved - TeleSign has advised that this incident is now resolved, C1 has monitored this RSA and we can see no errors more errors.
Jun 8, 08:54 PDT
Identified - The Issue has been identified, and the engineers at Telesign are working on it.

As a temporary workaround, members can get the 2sv code via email.

Jun 8, 07:36 PDT
Investigating - Central 1 has been informed by our 2 step verification service provider that they are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

TeleSign is investigating this incident and we will provide updates as we receive them.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Jun 8, 07:03 PDT
Jun 7, 2023

No incidents reported.

Jun 6, 2023

No incidents reported.

Jun 5, 2023
Resolved - The inbound wires are now processing and Central 1 is working on the backlog.

The backlog of incoming wires will be processed by the end of today.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Jun 5, 07:19 PDT
Identified - Inbound wires to your organization are currently not being sent to your wire’s inbox in PaymentStream Direct.

Central 1’s Technical Team and Fiserv are currently working to correct the issue.

Outgoing wires are being processed with no issues.

Central 1 will provide an update by 7 a.m. PT (10 a.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Jun 5, 05:47 PDT
Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023
Completed - The scheduled maintenance has been completed.
Jun 1, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 01:00 PDT
Scheduled - Please be advised that MDB and Forge Commercial Production Release 487 has been rescheduled for Thursday June 1, 2023 at 1 a.m. PT (4 a.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

May 31, 15:26 PDT
May 31, 2023
Resolved - This incident has been resolved with core Release 692 on Wednesday morning. Thanks for your patience.
May 31, 11:02 PDT
Identified - Central 1 has identified an error occurring in ClickSWITCH preventing members from completing enrollments.

The fix has been identified and has been expedited into the May 31 core release 692.

Please reach out to Digital Banking Support for any inquiries.

May 24, 16:53 PDT
Completed - The scheduled maintenance has been completed.
May 31, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 01:00 PDT
Scheduled - Please be advised that Digital Banking Direct Core Production Release 692 has been scheduled for Wednesday May 31, 2023 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

May 29, 11:37 PDT
May 30, 2023
Completed - The scheduled maintenance has been completed.
May 30, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 01:00 PDT
Scheduled - Please be advised that Digital Banking 2-Step Verification and OAuth Production Release 650 has been scheduled for Tuesday May 30, 2023 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

May 29, 11:35 PDT
May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023
Completed - The scheduled maintenance has been completed.
May 27, 02:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 01:00 PDT
Scheduled - Please be advised that a rollback of MDB and Forge Commercial Release 487 has been scheduled for Saturday May 27, 2023 at 1 a.m. PT (4 a.m. ET) due to a technical issue found post release.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

May 26, 10:47 PDT