Update - We are continuing to work on a fix for this issue. Central 1 will provide the next update once a fix has been applied to SYS Environment and schedule for production.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Jan 30, 2024 - 09:50 PST
Investigating - Central 1 is aware of the missing "Cancel" button for e-Transfers in "Deposit Failed" status. We have initiated an immediate investigation and our experts are gathering data to determine the underlying cause.

All outstanding "Deposit Failed" e-Transfers will appear on tomorrows EMCD report as "Cancelled by Non Member". We will continue with daily cancellations until the issue is resolved.

Thank you for your understanding and support during this incident. We will provide the next update by January 25, 2024.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Jan 18, 2024 - 15:49 PST
Update - We are continuing to work on a fix for this issue. Central 1 will provide the next update once a fix has been applied to SYS Environment and schedule for production.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Jan 30, 2024 - 09:49 PST
Update - We are continuing to work on a fix for this issue.

Central 1 will provide the next update on January 19, 2024 or as soon as we have more information to report on.

Jan 12, 2024 - 17:17 PST
Update - Our team is working diligently to identify the underlying cause of the issue. We understand the impact it may have, and are devoting all necessary resources to resolve it.

Central 1 will provide the next update on January 12, 2024 or as soon as we have more information to report on.

Jan 05, 2024 - 09:26 PST
Investigating - Central 1 is aware that Money Request Fulfillments flagged through EFM currently have a 1 day expiration. Our dedicated team is actively investigating the matter. As the fix will require core development work, this incident will not be resolved until after the change freeze.

In the meantime, please advise your Security Officers to actively monitor and action EFM alerts. If the e-Transfer does expire, members can cancel and resend that amount as a regular e-Transfer.

Central 1 will provide the next update on January 4, 2024

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Dec 06, 2023 - 15:59 PST
Central 1 Services ? Operational
Payment Services ? Operational
Treasury Services ? Operational
Digital Banking Services ? Operational
Incident Alerting ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please be advised that MDB and Forge Commercial Production Release 497 has been scheduled for Tuesday February 27, 2024 at 1 a.m. PT (4 a.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Posted on Feb 02, 2024 - 10:09 PST
Update - Please be advised that Digital Banking Direct Core Production Release 710+711+712 has been rescheduled for Wednesday March 6, 2024 at 1 a.m. PT (4 a.m. ET).

Central 1 is rescheduling the release to allow extra time for testing and to fix issues found during testing so we can ensure a stable online banking product for your customers.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

Feb 13, 2024 - 16:47 PST
Scheduled - Please be advised that Digital Banking Direct Core Production Release 710+711+712 has been rescheduled for Wednesday March 6, 2024 at 1 a.m. PT (4 a.m. ET).

Central 1 is rescheduling the release to allow extra time for testing and to fix issues found during testing so we can ensure a stable online banking product for your customers.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

Feb 12, 2024 - 19:23 PST
Past Incidents
Feb 22, 2024
Completed - The scheduled maintenance has been completed.
Feb 22, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 01:00 PST
Update - Central 1 will deploy Build 6.5.6.33198 to your Origination Solutions production environment on Thursday, February 22 between 1 to 3 a.m. PT (4 to 6 p.m. ET).

Build 6.5.6.33198 has been deployed to your Origination Solutions staging environment today and has been available for testing in your Origination Solutions QA environment since December 7.

Please be advised build 6.5.6.33198 contains a fix for a client and does not contain any core updates.

Origination Solutions production will be unavailable during the time of deployment.


Central 1 - Origination_Support@Central1.com - 1.888.889.7878, press 1

Feb 20, 14:31 PST
Update - Build 6.5.6.33198 has been available for testing in your Origination Solutions QA environment since December 7.

The build will be deployed to your staging environment on Tuesday, February 20 between 12 to 3 p.m. PT (3 to 6 p.m. ET) and released to production on Thursday, February 22 at 1 a.m. PT (4 a.m. ET).

Please be advised build 6.5.6.33198 contains a fix for a client and does not contain any core updates.

Origination Solutions staging will be unavailable during the time of deployment.


Central 1 - Origination_Support@Central1.com - 1.888.889.7878, press 1

Feb 13, 11:04 PST
Update - Build 6.5.6.33198 has been available for testing in your Origination Solutions QA environment since December 7.

The build will be deployed to your staging environment on Tuesday, February 20 between 12 to 3 p.m. PT (3 to 6 p.m. ET) and released to production on Thursday, February 22 at 1 a.m. PT (4 a.m. ET).

Please be advised build 6.5.6.33198 contains a fix for a client and does not contain any core updates.

Origination Solutions staging will be unavailable during the time of deployment.


Central 1 - Origination_Support@Central1.com - 1.888.889.7878, press 1

Feb 13, 10:27 PST
Scheduled - Central 1 will deploy build 6.5.6.33198 to your QA environment on Thursday, December 7 between 11 a.m. to 2 p.m. PT (2 to 5 p.m. ET).

Please be advised build 6.5.6.33198 contains a fix for a client and does not contain any core updates.

Origination Solutions QA will be unavailable during the time of deployment.

Central 1 will post an advisory when the deployment date of build 6.5.6.33198 to production has been determined.


Central 1 - Origination_Support@Central1.com - 1.888.889.7878, press 1

Feb 22, 01:00 PST
Feb 21, 2024

No incidents reported.

Feb 20, 2024
Resolved - Central 1 has been informed by Interac that there was a service degradation observed on the e-Transfer platform. Interac Technical teams investigated and the Incident is resolved.

There was a temporary impact to outbound connections to several Financial Institutions which caused a subset of auto-deposit and money request transactions to be delayed by up to 40 minutes.

Incident Start Time: Tuesday, February 20 @ 5:46 p.m. PT (8:46 p.m. ET)
Incident End Time: Tuesday, February 20 @ 6:26 p.m. PT (9:26 p.m. ET)

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Feb 20, 19:29 PST
Completed - The scheduled maintenance has been completed.
Feb 20, 15:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 15:00 PST
Update - Change and release number updated.
Feb 12, 17:39 PST
Scheduled - Please be advised that Forge Public Website Production Release 29 has been scheduled for Tuesday February 20, 2024 at 3 p.m. PT (6 p.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

Feb 12, 17:37 PST
Resolved - Payments Canada has advised that National Bank has resolved their internal system issues and are able to send and receive AFT and EDI files.
Feb 20, 07:58 PST
Monitoring - Payments Canada has advised Central 1 that National Bank is experiencing internal system issues that are preventing them from sending and receiving AFT files and have missed the morning AFT Exchange window.

The system issues also impact their ability to send and receive EDI Files.

Follow up notices will be distributed as new information is available, or once the situation is resolved.


Central 1 - Support@central1.com - 1.888.889.7878, press 1

Feb 20, 06:26 PST
Feb 19, 2024

No incidents reported.

Feb 18, 2024
Completed - The scheduled maintenance has been completed.
Feb 18, 10:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 09:00 PST
Scheduled - Central 1 will be performing routine security patching on the FTP server this Sunday, February 18, 2024, from 9 to 10 a.m. PT (12 to 1 p.m. ET).

During this time, the FTP server will not be available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Feb 13, 07:51 PST
Completed - The scheduled maintenance has been completed.
Feb 18, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 01:00 PST
Scheduled - Central 1 will be performing an Interac e-Transfer maintenance this weekend, Sunday, February 18 from 1 to 3 a.m. PT (4 to 6 a.m. ET).

e-Transfer service will be unavailable for up to 30 minutes during this time.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Feb 12, 16:54 PST
Completed - The scheduled maintenance has been completed.
Feb 18, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 21:00 PST
Scheduled - OneSpan Sign has advised Central 1 that they will be performing maintenance on Saturday, February 17 from 9 p.m. to 12 a.m. PT (February 18 from 12 to 3 a.m. ET).

During the maintenance, Origination Solutions electronic signatures will not be available.


Central 1 - Origination_Support@Central1.com - 1.888.889.7878, press 1

Feb 14, 09:15 PST
Feb 17, 2024
Feb 16, 2024

No incidents reported.

Feb 15, 2024
Completed - The scheduled maintenance has been completed.
Feb 15, 16:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 15:00 PST
Scheduled - Please be advised that Digital Fuse Release 1.11.0 has been scheduled for Thursday February 15, 2024 at 3:00 p.m. PT(6:00 p.m. ET)

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Feb 2, 15:54 PST
Completed - The scheduled maintenance has been completed.
Feb 15, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 01:00 PST
Scheduled - Please be advised that MDB and Forge Commercial Production Release 496.1 has been scheduled for Thursday February 15, 2024 at 1 a.m. PT (4 a.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Feb 14, 13:39 PST
Feb 14, 2024
Resolved - The incident has been resolved, and normal operations have been fully restored.

We apologize for any negative impact this recent incident may have had on you and your staff.

Feb 14, 12:51 PST
Investigating - Central 1’s JIRA ticketing tool used for projects is currently unavailable as an incident was identified requiring an urgent database re-indexing.

We will provide an update later today by 4 p.m. PT (7 p.m. ET) or sooner once resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Feb 14, 11:15 PST
Feb 13, 2024
Completed - The scheduled maintenance has been completed.
Feb 13, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 01:00 PST
Scheduled - Please be advised that Digital Banking 2-Step Verification and OAuth Production Release 690 has been scheduled for Tuesday February 13, 2024 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

Feb 6, 11:45 PST
Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.

Feb 9, 2024
Resolved - Interac has resolved the delays and the E-transfers that were affected have been completed and their status properly updated. Please let Support know if you encounter any further issues.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Feb 9, 02:09 PST
Update - Interac is still investigating and working on a fix for the E-transfers that are not changing status and remain on "e-Transfer Initiated" status, without the "Notification sent" update status. And also for E-transfers that are in in a "blocked" state; Interac Technical teams are investigating options to clear blocked transactions.
Please note that this is not affecting all E-transfers, most are being processed successfully. We will provide an update by or before 3:00 am PT (5:00am ET).

Feb 8, 21:44 PST
Investigating - Central 1 has been informed by Interac that they are experiencing a service degradation on the e-Transfer platform since Thursday, February 08, 6:57pm PT ( 9:57pm ET) . Customers may experience extreme delays with sent e-Transfers, auto-deposits, scheduled and reoccurring e-Transfers and request money services.
Interac is actively working on fixing the issue and an update will be provide by or before 10:00pm PT (1:00am ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Feb 8, 19:59 PST
Feb 8, 2024
Resolved - Teamsite 20 Content Management system is back to normal. Both CC Pro and E-studio are also now available. Please contact Support if you experience any further issues. Thank you!
Feb 8, 14:00 PST
Identified - Please note that we are currently experiencing technical issues with Teamsite 20 Content Management system. Since 12:10 pm PT (3:10pm ET) . At this time CC Pro and E-studio are extremely slow and sometimes not loading. OpenText is actively working on resolving the issue. Public Websites and Online Banking services are not affected. We will provide an update by or before 2pm PT (5pm ET).

We apologize for any inconvenience this may be causing.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Feb 8, 12:44 PST
Resolved - Central 1 has been informed by Interac that they experienced a service degradation last night on the e-Transfer platform between 10:39 p.m. to 4:31 a.m. PT (1:39 to 7:31 a.m. ET)

Customers may have experienced delays with auto-deposit, scheduled and reoccurring e-Transfers and request money services.

Central 1 did not observe any material impacts from their degradation and the incident has been marked resolved by Interac.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Feb 8, 08:14 PST