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Major Outage
Maintenance
Scheduled Maintenance
CHG153849 - Digital Banking Core Release 739
Mar 19, 2025 01:00-01:30 PDT
Please be advised that Digital Banking Direct Core Production Release 739 has been scheduled for Wednesday March 19, 2025 at 1 a.m. PT (4 a.m. ET).
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Posted on Mar 10, 2025 - 13:35 PDT
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Posted on Mar 10, 2025 - 13:35 PDT
CHG153952 - MDB and Forge Commercial Release 511
Mar 25, 2025 01:00-01:30 PDT
Please be advised that MDB and Forge Commercial Production Release 511 has been scheduled for Tuesday March 25, 2025 at 1 a.m. PT (4 a.m. ET).
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Posted on Mar 10, 2025 - 13:40 PDT
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Posted on Mar 10, 2025 - 13:40 PDT
Past Incidents
Mar 16, 2025
Completed -
The scheduled maintenance has been completed.
Mar 16, 03:00 PDT
Mar 16, 03:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 01:00 PDT
Mar 16, 01:00 PDT
Scheduled -
Central 1 will be performing an Interac e-Transfer maintenance this weekend, Sunday, March 16 from 1 to 3 a.m. PT (4 to 6 a.m. ET).
e-Transfer service will be unavailable for up to 30 minutes during this time.
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Mar 10, 16:58 PDT
e-Transfer service will be unavailable for up to 30 minutes during this time.
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Mar 10, 16:58 PDT
Mar 15, 2025
No incidents reported.
Mar 14, 2025
No incidents reported.
Mar 13, 2025
Resolved -
The Central 1 QA eCommSwitch used for bill payment testing is now available.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 13, 12:05 PDT
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 13, 12:05 PDT
Update -
The bill payment service has been restored for eCommSwitch QA testing.
Our Technical Team continues to work on fixing the CRA functionality in QA.
An update will be provided tomorrow morning at 6 a.m. PT (9 a.m. ET.).
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 12, 12:02 PDT
Our Technical Team continues to work on fixing the CRA functionality in QA.
An update will be provided tomorrow morning at 6 a.m. PT (9 a.m. ET.).
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 12, 12:02 PDT
Identified -
The Central 1 QA eCommSwitch used for bill payment testing is currently not available.
An update will be provided at 12 p.m. PT (3 p.m. ET.) or sooner if the QA site becomes available.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 12, 11:01 PDT
An update will be provided at 12 p.m. PT (3 p.m. ET.) or sooner if the QA site becomes available.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 12, 11:01 PDT
Mar 12, 2025
Resolved -
The AIBC (AIOC), AIBU (AIOU), DAIL (CDJ) banking reports, and PREC and OREC files are now available.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 12, 07:09 PDT
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 12, 07:09 PDT
Identified -
The AIBC (AIOC), AIBU (AIOU), and DAIL (CDJ) banking reports, along with the PREC & OREC files, are not available this morning.
All clearing reports and files are in your organization’s FTP folder.
Central 1’s technical Team is investigating.
We will provide an update on this incident at 7:30 a.m. PT (10:30 a.m. ET) or sooner if this incident is resolved.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 12, 05:53 PDT
All clearing reports and files are in your organization’s FTP folder.
Central 1’s technical Team is investigating.
We will provide an update on this incident at 7:30 a.m. PT (10:30 a.m. ET) or sooner if this incident is resolved.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 12, 05:53 PDT
Resolved -
The ECCX (Failed Transactions) report is included in this morning's MERG0312P.DAT file and FTP folders (ON).
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Mar 12, 05:12 PDT
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Mar 12, 05:12 PDT
Update -
Central 1 continues to work on a fix to ensure the ECCX report is available in tomorrow’s file and report delivery.
We will provide an update tomorrow morning by 7 a.m. PT (10 a.m. ET).
Mar 11, 15:38 PDT
We will provide an update tomorrow morning by 7 a.m. PT (10 a.m. ET).
Mar 11, 15:38 PDT
Identified -
Please be advised that due to a potential software error related to daylight savings, the script for last night's ECCX 'e-Transfers Failed Transactions Report' did not fully complete. As a result, today's ECCX reports are currently empty.
Our team is actively working on identifying a fix, and we aim to include today's ECCX report in tomorrow's report. All other reports were successfully completed and submitted as scheduled.
We will provide our next update today by or before 2 p.m. PT (5 p.m. ET).
Central 1 Client Support Services T 888 889 7878 Option 1
Mar 11, 07:30 PDT
Our team is actively working on identifying a fix, and we aim to include today's ECCX report in tomorrow's report. All other reports were successfully completed and submitted as scheduled.
We will provide our next update today by or before 2 p.m. PT (5 p.m. ET).
Central 1 Client Support Services T 888 889 7878 Option 1
Mar 11, 07:30 PDT
Mar 11, 2025
Completed -
The scheduled maintenance has been completed.
Mar 11, 21:30 PDT
Mar 11, 21:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 21:00 PDT
Mar 11, 21:00 PDT
Scheduled -
Please be advised that Forge Public Website Release Production Release 39 has been scheduled for Tuesday March 11, 2025 at 9 p.m. PT (12 a.m. ET).
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Mar 11, 11:03 PDT
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Mar 11, 11:03 PDT
Mar 10, 2025
No incidents reported.
Mar 9, 2025
Resolved -
The 3.4 autodeposit queue has been successfully cleared by Interac, and autodeposits that were in "Processing Autodeposit" status in OAS are now "Completed" and the incident is now resolved.
Should you encounter any further issues or have concerns, please don't hesitate to contact Support for assistance.
Central 1 Client Support Services T 888 889 7878
Mar 9, 06:36 PDT
Should you encounter any further issues or have concerns, please don't hesitate to contact Support for assistance.
Central 1 Client Support Services T 888 889 7878
Mar 9, 06:36 PDT
Identified -
Please be informed that Interac is currently experiencing a service disruption affecting incoming 3.4 autodeposits. While there are no errors at this time, these autodeposits remain stuck in the "Processing Autodeposit" status in OAS.
All other functionalities, including 3.5 autodeposits, sending, registrations, contact management, and receiving with Q&A, continue to operate normally.
This incident has been escalated, and all relevant teams are actively working to resolve the issue and process the affected autodeposits promptly.
We will provide our next update by or befor 12 p.m. PT (3 p.m. ET).
Central 1 Client Support Services T 888 889 7878 Option 1
Mar 9, 06:04 PDT
All other functionalities, including 3.5 autodeposits, sending, registrations, contact management, and receiving with Q&A, continue to operate normally.
This incident has been escalated, and all relevant teams are actively working to resolve the issue and process the affected autodeposits promptly.
We will provide our next update by or befor 12 p.m. PT (3 p.m. ET).
Central 1 Client Support Services T 888 889 7878 Option 1
Mar 9, 06:04 PDT
Completed -
The scheduled maintenance has been completed.
Mar 9, 05:00 PDT
Mar 9, 05:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 01:00 PST
Mar 9, 01:00 PST
Update -
Please be advised, the maintenance window has been extended due to day light savings adjustment.
Please contact Central 1 Support if you have any questions.
Central 1 - support@central1.com - 1.888.889.7878
Mar 7, 12:24 PST
Please contact Central 1 Support if you have any questions.
Central 1 - support@central1.com - 1.888.889.7878
Mar 7, 12:24 PST
Scheduled -
Business continuity planning and preparedness is a critical area of focus for Central 1. On Sunday, March 9, 2024, we will be failing over the 3.5 e-Transfer service from our primary data centre to our secondary, then back to primary between 1 a.m. to 5 a.m. PT (4 a.m. to 8 a.m. ET).
During the DRE exercise e-Transfers 3.5 may not be available for up to 60 minutes.
Please contact Central 1 Support if you have any questions.
Central 1 - support@central1.com - 1.888.889.7878
Mar 4, 11:23 PST
During the DRE exercise e-Transfers 3.5 may not be available for up to 60 minutes.
Please contact Central 1 Support if you have any questions.
Central 1 - support@central1.com - 1.888.889.7878
Mar 4, 11:23 PST
Completed -
The scheduled maintenance has been completed.
Mar 9, 05:00 PDT
Mar 9, 05:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 01:01 PST
Mar 9, 01:01 PST
Scheduled -
On Sunday March 9, 2025, from 1 to 4 a.m. PT (4 to 7 a.m. ET) Central 1 is upgrading the version of eCommSwitch.
The eCommSwitch is used for processing bill payments and the maintenance is being done to implement the latest technology and security standards.
There will be a brief impact to bill payments expected during the maintenance.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 5, 05:22 PST
The eCommSwitch is used for processing bill payments and the maintenance is being done to implement the latest technology and security standards.
There will be a brief impact to bill payments expected during the maintenance.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 5, 05:22 PST
Completed -
The scheduled maintenance has been completed.
Mar 9, 04:15 PDT
Mar 9, 04:15 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 01:00 PST
Mar 9, 01:00 PST
Update -
We will be undergoing scheduled maintenance during this time.
Mar 6, 11:50 PST
Mar 6, 11:50 PST
Scheduled -
Interac has informed Central 1 that they will be performing a database maintenance this upcoming weekend.
When: Sunday, March 9 from 1 to 3:15 a.m. PT (4 to 6:15 a.m. ET).
e-Transfers will be unavailable for up to 75 minutes during their maintenance. Interac has also advised that if a rollback is invoked, they will require an additional ~ 60 minutes of downtime
Central 1 - support@central1.com - 1.888.889.7878
Mar 3, 16:56 PST
When: Sunday, March 9 from 1 to 3:15 a.m. PT (4 to 6:15 a.m. ET).
e-Transfers will be unavailable for up to 75 minutes during their maintenance. Interac has also advised that if a rollback is invoked, they will require an additional ~ 60 minutes of downtime
Central 1 - support@central1.com - 1.888.889.7878
Mar 3, 16:56 PST
Mar 8, 2025
Completed -
The scheduled maintenance has been completed.
Mar 8, 05:00 PST
Mar 8, 05:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 21:00 PST
Mar 7, 21:00 PST
Scheduled -
Convera has informed Central 1 that they will be performing software maintenance on the FX Draft application starting on Friday, March 7, 2025, at 9:00 p.m. PT (12:00 a.m. ET) to Saturday, March 8, 2025, at 5 a.m. PT (8:00 a.m. ET).
During the maintenance, the FX Drafts application will not be available.
Central 1 - Support@central1.com - 1.888.889.7878, press 1.
Mar 6, 11:26 PST
During the maintenance, the FX Drafts application will not be available.
Central 1 - Support@central1.com - 1.888.889.7878, press 1.
Mar 6, 11:26 PST
Mar 7, 2025
Mar 6, 2025
No incidents reported.
Mar 5, 2025
Completed -
The scheduled maintenance has been completed.
Mar 5, 01:30 PST
Mar 5, 01:30 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 01:00 PST
Mar 5, 01:00 PST
Update -
Please be advised that Digital Banking Direct Core Production Release 737+738 has been rescheduled for Wednesday, March 5 at 1 a.m. PT (4 a.m. ET).
The delay of Release 737 allows Central 1 to combine it with Patch Release 738 and mitigate release risks.
This will delay the release of our Turbo Tax Promotion which will now be available on March 5.
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Feb 21, 11:22 PST
The delay of Release 737 allows Central 1 to combine it with Patch Release 738 and mitigate release risks.
This will delay the release of our Turbo Tax Promotion which will now be available on March 5.
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Feb 21, 11:22 PST
Update -
Please be advised, Digital Banking Direct Core Production Release 737 has been delayed until next week.
Feb 19, 23:10 PST
Feb 19, 23:10 PST
Scheduled -
Please be advised that Digital Banking Direct Core Production Release 737 has been scheduled for Wednesday February 26, 2025 at 1 a.m. PT (4 a.m. ET).
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Feb 7, 13:48 PST
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Feb 7, 13:48 PST
Mar 4, 2025
No incidents reported.
Mar 3, 2025
Resolved -
Microsoft was able to resolve their incident impacting their customers connectivity to resources through network routes in Canada. They identified an issue with a network device and took steps to move traffic to healthy routes.
Central 1 observed no impact to OIDC login or other Digital Banking Services throughout the Microsoft incident. Wires and e-Transfers have been released, and all other services have recovered.
We will continue to monitor services throughout the day and resolve the incident after confirmed stability.
Mar 3, 11:30 PST
Central 1 observed no impact to OIDC login or other Digital Banking Services throughout the Microsoft incident. Wires and e-Transfers have been released, and all other services have recovered.
We will continue to monitor services throughout the day and resolve the incident after confirmed stability.
Mar 3, 11:30 PST
Update -
Microsoft has begun recovering their DNS services. Central 1 wanted to highlight additional impacts that may have been experienced during the Microsoft outage to our services which have begun to recover.
e-Transfers held for decisioning in EFM are delayed to be processed. You can still mark the record as "fraud" or "not fraud," and the e-Transfer will be queued and released once DNS services recover. There is no impact on sending or receiving e-Transfers that are not flagged as potential fraud, which represents the vast majority of transactions.
Additionally, CAS Online may not be available for some users, as certain services rely on Azure (Microsoft).
There is no impact to Digital Banking logins, which remain fully operational.
Central 1 continues to explore and implement workarounds to restore services while Microsoft works to resolve their DNS issues. We will provide our next update by 12 p.m. PT (3 p.m. ET).
Mar 3, 10:51 PST
e-Transfers held for decisioning in EFM are delayed to be processed. You can still mark the record as "fraud" or "not fraud," and the e-Transfer will be queued and released once DNS services recover. There is no impact on sending or receiving e-Transfers that are not flagged as potential fraud, which represents the vast majority of transactions.
Additionally, CAS Online may not be available for some users, as certain services rely on Azure (Microsoft).
There is no impact to Digital Banking logins, which remain fully operational.
Central 1 continues to explore and implement workarounds to restore services while Microsoft works to resolve their DNS issues. We will provide our next update by 12 p.m. PT (3 p.m. ET).
Mar 3, 10:51 PST
Identified -
Central 1 is currently experiencing a service disruption due to ongoing issues with Microsoft Azure, which Central 1 relies on for certain services.
As a result, outbound wire transfers are currently paused, with transactions queuing until the issue is resolved.
Our team is actively investigating the full extent of the impact, and we are closely monitoring the situation. Please note that our OIDC (OpenID Connect) service may also be affected if there is a DNS impact, as the Time-to-Live (TTL) threshold approaches.
We will provide further updates as more information becomes available. If you have any questions, please reach out to our support team.
Central 1 - Support@central1.com - 1.888.889.7878, press 1.
Mar 3, 10:11 PST
As a result, outbound wire transfers are currently paused, with transactions queuing until the issue is resolved.
Our team is actively investigating the full extent of the impact, and we are closely monitoring the situation. Please note that our OIDC (OpenID Connect) service may also be affected if there is a DNS impact, as the Time-to-Live (TTL) threshold approaches.
We will provide further updates as more information becomes available. If you have any questions, please reach out to our support team.
Central 1 - Support@central1.com - 1.888.889.7878, press 1.
Mar 3, 10:11 PST
Mar 2, 2025
Completed -
The scheduled maintenance has been completed.
Mar 2, 04:00 PST
Mar 2, 04:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 01:00 PST
Mar 2, 01:00 PST
Scheduled -
With the successful implementation of phase one of the eCommSwitch upgrade on Sunday, February 23, 2025. Central 1 will be implementing phase two (ARU) on Sunday. March 2nd between 1 and 4 a.m. PT (4 to 7 a.m. ET).
There will be brief outages to bill payments during the maintenance.
The eCommSwitch is used for processing bill payments and the maintenance is being done to implement the latest technology and security standards.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Feb 27, 04:52 PST
There will be brief outages to bill payments during the maintenance.
The eCommSwitch is used for processing bill payments and the maintenance is being done to implement the latest technology and security standards.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Feb 27, 04:52 PST