All Systems Operational

Central 1 Services ? Operational
Payment Services ? Operational
Treasury Services ? Operational
Digital Banking Services ? Operational
Incident Alerting ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

CHG154787 – Extended e-Transfer (3.4 only) maintenance May 18, 2025 01:00-05:00 PDT

Central 1 will be performing extended Interac e-Transfer maintenance on our systems supporting Version 3.4 (ISO8583) to support our Payments cloud migration.

When: Sunday, May 18 from 1 to 5 a.m. PT (4 to 8 a.m. ET).

e-Transfer 3.4 service will be unavailable for up to an hour during this time.

For more information on our cloud migration please visit our Client Centre news article Central 1’s Cloud Migration update and next step

Central 1 - Support@central1.com - 1.888.889.7878
Posted on May 06, 2025 - 16:02 PDT

CHG153954 - MDB and Forge Commercial Release 513 May 21, 2025 01:00-01:30 PDT

Please be advised that MDB and Forge Commercial Production Release 512+513 has been scheduled for Wednesday May 21, 2025 at 1 a.m. PT (4 a.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Posted on May 06, 2025 - 10:40 PDT

CHG159303 - Secure File Transfer Protocol (SFTP) service upgrade – Phase 2: Cipher Updates on May 26 May 26, 2025 09:00-10:00 PDT

Central 1 will be updating the types of cryptographic ciphers we support for our SFTP service on Monday, May 26th, to align with the latest security standards. This could have an impact to your organization’s ability to connect if you need to upgrade your SFTP connectivity software and/or processes.

This was communicated by Central 1 via our Client Centre (Test your Secure File Transfer (SFTP) service connection by May 26).

We believe with the diligence of all participants that there should be minimal disruption during the upgrade.

If you have any questions, or issues connecting to the SFTP server please email support@central1.com or call the Central 1 Support line at 1.888.889.7878 Option 1.
Posted on May 13, 2025 - 08:30 PDT
May 17, 2025

No incidents reported today.

May 16, 2025

No incidents reported.

May 15, 2025
INC201163 – RESOLVED - Some Corporate Remote Deposit Capture (cRDC) Clients receiving error on deposits
Resolved - The fix (CHG159573) for this incident was successfully deployed last night. The affected Corporate Capture clients should no longer receive an error when submitting their deposits.
May 15, 09:33 PDT
Update - We are continuing to work on a fix for this issue.
May 14, 14:51 PDT
Update - Central 1 has identified the point of failure for the deposit errors some cRDC members were experiencing.

A fix (CHG159573) will be going in this evening to resolve the incident. We will monitor the service tomorrow and provide a final update confirming the error has been fixed.
May 14, 14:39 PDT
Identified - Some business members using Corporate Remote Deposit Capture (cRDC) are receiving a “call to deposit notification service failed” error message. This is occurring if the Corporate Clients’ deposit account at your organization is less than 12 digits. Currently there is no workaround.

Our technical support is actively investigating this incident, and we will provide an update by 3:00 pm PT (6:00 pm ET).


Central 1 Support - Support@central1.com - 1.888.889.7878, press 1
May 14, 10:58 PDT
May 14, 2025
CHG153865 - Digital Banking Core Release 743
Completed - The scheduled maintenance has been completed.
May 14, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 01:00 PDT
Scheduled - Please be advised that Digital Banking Direct Core Production Release 743 has been scheduled for Wednesday May 14, 2025 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 30, 15:21 PDT
May 13, 2025
Rolled back - CHG159181 - Digital Banking OIDC Release 1.0.52
Postmortem - Read details
May 13, 13:30 PDT
Completed - The scheduled maintenance has been completed.
May 13, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 01:00 PDT
Scheduled - Please be advised that Digital Banking OIDC Production Release 1.0.52 has been scheduled for Tuesday May 13, 2025 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
May 8, 14:42 PDT
May 12, 2025

No incidents reported.

May 11, 2025
CHG154814 – eCommSwitch maintenance this weekend
Completed - The scheduled maintenance has been completed.
May 11, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 01:00 PDT
Scheduled - Central 1 will be moving our eCommSwitch that is used for processing bill payments to the Azure cloud.

The maintenance will occur on Sunday, May 11, from 1 to 3 am PT (4 to 6 am ET).

During the maintenance window there will be a 15-minute interruption to the bill payment service.

For more information on our cloud migration please visit our Client Centre news articleCentral 1’s Cloud Migration update and next step

Central 1 - Support@central1.com - 1.888.889.7878, press 1
May 6, 10:45 PDT
CHG154232 – Central 1 Interac e-Transfer maintenance this weekend
Completed - The scheduled maintenance has been completed.
May 11, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 01:00 PDT
Scheduled - Central 1 will be performing an Interac e-Transfer maintenance this weekend, Sunday, May 11 from 1 to 3 a.m. PT (4 to 6 a.m. ET).

e-Transfer service will be unavailable for up to 30 minutes during this time.

Central 1 - Support@central1.com - 1.888.889.7878
May 5, 17:03 PDT
May 10, 2025
CHG159306 - FX Drafts Software Maintenance
Completed - The scheduled maintenance has been completed.
May 10, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 21:00 PDT
Scheduled - Convera has informed Central 1 that they will be performing software maintenance on the FX Drafts application starting on Friday, May 9, 2025, at 9:00 p.m. PT (12:00 a.m. ET) to Saturday, May 10, 2025, at 6 a.m. PT (9:00 a.m. ET).

During the maintenance, the FX Drafts application will not be available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1.
May 8, 04:53 PDT
May 9, 2025
Alert! - INC200817- Prev-test-comp environment currently unavailable
Resolved - Login issues were resolved at 11:43 a.m. PT (2:43 p.m. ET)
May 9, 11:55 PDT
Investigating - MemberDirect/Forge is experiencing technical issues within the prev-comp-test (PCT).

Staff may see HTTP ERROR 504 or a blank screen when trying to access.

We are working on restoring our test environment and will provide an update by 1 p.m. PT (4 p.m. ET).

Intellect - DigitalBanking_Support@Central1.com - 1.888.889.7878, option
May 9, 10:40 PDT
May 8, 2025
Postponed - CHG148865 - Money Transfer System (MTS) maintenance
Completed - The scheduled maintenance has been completed.
May 8, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 21:00 PDT
Scheduled - Central 1 will be performing maintenance on our Wires Money Transfer System infrastructure (MTS) to support our Payments Azure cloud migration.

The maintenance will occur on Thursday, May 8, from 9 to 11 p.m. PT (12 to 2 a.m. ET).

During the maintenance there will be no wires service interruption.

For more information on our cloud migration please visit our Client Centre news articleCentral 1’s Cloud Migration update and next step

Central 1 - Support@central1.com - 1.888.889.7878, press 1
May 6, 11:48 PDT
May 7, 2025
RESOLVED: INC200663 – Wires and Remote Deposit Capture Degradation - 7 May 2025
Resolved - The wires degradation incident has been resolved, and all wires are now sending and being received through our services without delays. Wires created in PS Wires during the incident have been processed.

Additionally, there was an impact to some of our customers remote deposit capture (Deposit Anywhere) service between 8:10 to 9:10 a.m. PT (11:10 a.m. to 12:10 p.m. ET). Members would have seen an error knowing that their was a deposit issue.

Central 1 will continue to monitor our services to ensure stability and prioritize the postmortem within the next two weeks.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
May 7, 11:40 PDT
Update - We continue to triage the ongoing wires disruption. We have isolated the root cause of the disruption and are working to restore full service.
Wires can still be created and reviewed in PS-Wires, however they will not be processed until this issue is resolved.

Central 1 can also receive external wires into our environment but cannot process them for our clients to accept until this matter is resolved.

An update to this incident will be provided by 11:30 a.m. PT (2:30 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1
May 7, 10:38 PDT
Identified - Please be advised that Central 1 is experiencing wires processing degradation, preventing the completion of send/receive wires; wires can still be created and reviewed in PS-Wires. The wires API is failing due to a processing error.

We are actively investigating to restore full wire service and will provide an update by 10:30 a.m. PT (1:30 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1
May 7, 09:12 PDT
May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025
CHG158986 - Forge Public Website Content Freeze
Completed - The scheduled maintenance has been completed.
May 4, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 18:00 PDT
Scheduled - OpenText is making upgrades to LiveSite for Forge Public Website starting this Saturday, May 3 from 6 p.m. to midnight PT (9 p.m. to 3 a.m. ET). During this time, you will not be able to make any changes in eStudio or TeamSite related to Forge Public Website. TeamSite may also be restarted during the scheduled period. Please ensure that you have not scheduled any publishing workflows for Public Website to go live during this time.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 29, 15:57 PDT
May 3, 2025
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