All Systems Operational
Central 1 Services ? Operational
Payment Services ? Operational
Treasury Services ? Operational
Digital Banking Services ? Operational
Incident Alerting ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CHG154945 - File Transfer Protocol (FTP) Server Maintenance Jan 26, 2025 09:00-10:00 PST
Central 1 will be performing routine security patching on the FTP server this Sunday, January 26, 2025, from 9 to 10 a.m. PT (12 to 1 p.m. ET).

During this time, the FTP server will not be available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Posted on Jan 21, 2025 - 06:39 PST
CHG149261 - MDB and Forge Commercial Release 508+509 Jan 28, 2025 01:00-01:30 PST
Please be advised that MDB and Forge Commercial Production Release 508+509 has been scheduled for Tuesday January 28, 2025 at 1 a.m. PT (4 a.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Posted on Jan 15, 2025 - 14:52 PST
Past Incidents
Jan 24, 2025
INC194054 - Servus Mastercard Payments Delayed - January 15 to 20, 2025
Resolved - Servus Mastercard has advised any payments made between January 15 to January 20 were delayed due to their system issues. All delayed payments have now been applied and backdated to the original date of payment.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jan 24, 08:48 PST
Monitoring - Central 1 has been advised by Servus Mastercard that, due to technical issues, all payments made on January 16 have not yet been applied. They are actively investigating the matter.

We will provide an update once Servus Mastercard has more information and/or has resolved their issues.


Central 1 – Support@central1.com – 1.888.889.7878, press 1
Jan 23, 16:15 PST
Jan 23, 2025
Jan 22, 2025
CHG153800 - Digital Banking Core Release 735
Completed - The scheduled maintenance has been completed.
Jan 22, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 01:00 PST
Scheduled - Please be advised that Digital Banking Direct Core Production Release 735 has been scheduled for Wednesday January 22, 2025 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Jan 10, 11:22 PST
Jan 21, 2025

No incidents reported.

Jan 20, 2025

No incidents reported.

Jan 19, 2025
CHG155250 - EFM release
Completed - The scheduled maintenance has been completed.
Jan 19, 03:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 01:01 PST
Scheduled - Central 1 will be performing maintenance on EFM this weekend, Sunday, January 19 from 1 to 3 a.m. PT (4 to 6 a.m. ET).

During the maintenance EFM services and notices will be available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jan 17, 08:14 PST
CHG154225 – Central 1 Interac e-Transfer maintenance this weekend
Completed - The scheduled maintenance has been completed.
Jan 19, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 01:00 PST
Scheduled - Central 1 will be performing an Interac e-Transfer maintenance this weekend, Sunday, January 19 from 1 to 3 a.m. PT (4 to 6 a.m. ET).

e-Transfer service will be unavailable for up to 30 minutes during this time.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Jan 13, 15:17 PST
Jan 18, 2025

No incidents reported.

Jan 17, 2025
INC193602 – Interac Alert: 3.5 e-Transfer degradation when updating contact information
Resolved - Interac has advised the incident is resolved as of 3:13pm PT / 6:13pm ET.
Jan 17, 16:15 PST
Update - We are continuing to investigate this issue.
Jan 17, 14:53 PST
Investigating - Interac has informed Central 1 that they are observing a degradation on their e-Transfer platform for all 3.5 Participants. An intermittent degradation was being observed on the e-Transfer platform for all 3.5 Participants.

Customers using 3.5 may experience intermittent issues while trying to update contact information.
Technical teams are actively investigating.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Jan 17, 12:58 PST
Jan 16, 2025
INC193346 - Collabria Mastercard and Visa Payments Delayed - January 3 to 6
Resolved - Collabria has resolved their issue. All payments have been applied to the applicable cardholder accounts effective the original payment dates.


Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jan 16, 13:32 PST
Update - We have been notified by Collabria that the payments between January 3 and 6 are scheduled to process overnight tonight and will be applied to the accounts by tomorrow. Each payment will be posted to the accounts with an effective date of the original payment date.

We will provide a final communication tomorrow.


Central 1 – Support@central1.com – 1.888.889.7878, press 1
Jan 15, 15:25 PST
Monitoring - Central 1 has been advise by Collabria that, due to issues with their internal system, all payments made to their Mastercard and Visa accounts between January 3 and January 6 have not yet been applied. Collabria is actively investigating the matter.

Once their system issues have been resolved, all delayed payments will be applied to accounts effective the original payment dates.

We will provide an update once Collabria has resolved their issues.


Central 1 – Support@central1.com – 1.888.889.7878, press 1
Jan 13, 11:58 PST
Jan 15, 2025
CHG155448 - OLT Upgrade -Retry
Completed - The scheduled maintenance has been completed.
Jan 15, 18:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 17:30 PST
Scheduled - Central 1 will be performing maintenance on the Online Tracing application (OLT), used for bill payment tracing, this afternoon Wednesday, January 15 2025, between 5:30 to 6 p.m. PT (8:30 to 9 p.m. ET).

After the maintenance, the OLT application font and background may look different, however the functionality remains the same.

OLT will be available during the maintenance period.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jan 15, 12:07 PST
CHG153381 - Digital Fuse Release 1.19.0
Completed - The scheduled maintenance has been completed.
Jan 15, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 01:00 PST
Scheduled - Please be advised that Digital Fuse Release 1.19.0 has been scheduled for Wednesday January 15, 2024 at 1:00 a.m. PT (3:00 a.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jan 3, 09:40 PST
Jan 14, 2025

No incidents reported.

Jan 13, 2025
Jan 12, 2025
CHG154224 – Central 1 Interac e-Transfer maintenance this weekend
Completed - The scheduled maintenance has been completed.
Jan 12, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 01:00 PST
Scheduled - Central 1 will be performing an Interac e-Transfer maintenance this weekend, Sunday, January 12 from 1 to 3 a.m. PT (4 to 6 a.m. ET).

e-Transfer service will be unavailable for up to 30 minutes during this time.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Jan 6, 16:28 PST
CHG154880 – RSA Increased Authentication and Case Manager maintenance this weekend
Completed - The scheduled maintenance has been completed.
Jan 12, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 01:00 PST
Scheduled - Central 1 will be performing backend changes to our RSA/Outseer applications this weekend, Sunday, January 12 from 1 to 3 a.m. PT (4 to 6 a.m. ET).

Service is expected to be available during the maintenance.

Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878
Jan 6, 16:29 PST
CHG155102 - Interac e-Transfer maintenance this weekend
Completed - The scheduled maintenance has been completed.
Jan 12, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 01:00 PST
Scheduled - Interac has informed Central 1 that they will be performing their annual e-Transfer database purge this weekend.

When: Sunday, January 12 from 1 to 3 a.m. PT (4 to 6 a.m. ET).

e-Transfers will be unavailable for the 2-hour duration of the maintenance.

The change activity will result in data older than January 1, 2023, being available only through OAS archive payment search functionality.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jan 7, 13:41 PST
Jan 11, 2025
CHG155032 – 2025 Fiserv Disaster Recovery Exercise (DRE) for Wires
Completed - The scheduled maintenance has been completed.
Jan 11, 15:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 05:00 PST
Scheduled - Fiserv continues to work with Central 1 to enhance the failover recovery capabilities of the Wires system.

The next test will be on Saturday, January 11, between 5 a.m. to 3 p.m. PT (8 a.m. and 6 p.m. ET).

Wires will be available with no anticipated impact during the DRE exercise.

Central 1 - Support@central1.com - 1.888.889.7878, press
Jan 8, 05:48 PST
Jan 10, 2025

No incidents reported.

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