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All Systems Operational
Central 1 Services
Operational
Payment Services
Operational
Treasury Services
Operational
Digital Banking Services
Operational
Incident Alerting
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 9, 2026
No incidents reported today.
Mar 8, 2026
Completed -
The scheduled maintenance has been completed.
Mar 8, 04:00 PDT
Mar 8, 04:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 22:00 PST
Mar 7, 22:00 PST
Scheduled -
Interac will be conducting a database maintenance this upcoming weekend, Saturday, March 7 from 10:00 p.m. to 3 a.m. PT (Sunday, March 8 from 1:00 to 6:00 a.m. ET).
During this maintenance, e-Transfers will be unavailable between 1 to 2 a.m. PT (4 to 5 a.m. ET), If a rollback is required by Interac, they will require an additional 60 minutes of downtime.
Central 1 - support@central1.com - 1.888.889.7878, press 1
Mar 2, 10:29 PST
During this maintenance, e-Transfers will be unavailable between 1 to 2 a.m. PT (4 to 5 a.m. ET), If a rollback is required by Interac, they will require an additional 60 minutes of downtime.
Central 1 - support@central1.com - 1.888.889.7878, press 1
Mar 2, 10:29 PST
Completed -
The scheduled maintenance has been completed.
Mar 8, 03:00 PDT
Mar 8, 03:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 01:00 PST
Mar 8, 01:00 PST
Scheduled -
Please be advised that Central 1 is updating the SSL Certificate for https://webservices.central1.com which allows inbound traffic to the Universal Connectivity Proxy (UCP) for some Digital Banking and Payment features and products.
The new UCP certificate will be installed on March 8 at 1 a.m. PT (4 a.m. ET).
There are no impacts expected to your connectivity with Central 1.
Central 1 - Support@Central1.com - 1.888.889.7878, press 1
Mar 4, 16:36 PST
The new UCP certificate will be installed on March 8 at 1 a.m. PT (4 a.m. ET).
There are no impacts expected to your connectivity with Central 1.
Central 1 - Support@Central1.com - 1.888.889.7878, press 1
Mar 4, 16:36 PST
Mar 7, 2026
Mar 6, 2026
Resolved -
Please be advised that the settlement to Central 1 accounts for the March 5 CR04 AFT Clearing file was delayed. The settlement has been posted today, with an effective date of March 5.
Note, this is a delay in Central 1 account settlement only; the files were delivered to FTP directories at the usual time yesterday afternoon.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 6, 14:08 PST
Note, this is a delay in Central 1 account settlement only; the files were delivered to FTP directories at the usual time yesterday afternoon.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 6, 14:08 PST
Mar 5, 2026
Resolved -
Please be aware that we experienced a service interruption impacting a quarter of SMS challenged logins and transactional step-ups between 12:39 a.m. (3:39 a.m. ET) and 8:31 a.m. PT (11:31 a.m. ET).
During this time, users may have been unable to complete login attempts or transaction that required additional authentication.
The incident has been resolved.
We will complete a postmortem, and share these results when available.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Mar 5, 08:58 PST
During this time, users may have been unable to complete login attempts or transaction that required additional authentication.
The incident has been resolved.
We will complete a postmortem, and share these results when available.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Mar 5, 08:58 PST
Update -
We are continuing to investigate this issue.
Mar 5, 08:05 PST
Mar 5, 08:05 PST
Investigating -
We are investigating intermittent problems with SMS delivery for 2‑Step Verification. Affected members might encounter messages like “code cannot be delivered” or “invalid code.”
As a temporary workaround, please ask members to retry the action—additional attempts typically succeed.
We will provide updates as more information becomes available.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Mar 5, 08:05 PST
As a temporary workaround, please ask members to retry the action—additional attempts typically succeed.
We will provide updates as more information becomes available.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Mar 5, 08:05 PST
Mar 4, 2026
No incidents reported.
Mar 3, 2026
Resolved -
The cash settlement for February 26 has been processed. The transactions have been included in this morning's PREC\OREC file.
Contact Central 1 Support if you have any questions.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 3, 10:21 PST
Contact Central 1 Support if you have any questions.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 3, 10:21 PST
Identified -
Please be advised that cash parcel settlements for parcels (CP) delivered on Friday, February 27 did not include the February 26 files.
The missing cash parcel data from Central 1 reports and the PREC/OREC file has been identified as an issue originating on RBC’s end. We have escalated the matter with RBC and are actively following up.
We will provide further updates as soon as more information becomes available.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 2, 10:30 PST
The missing cash parcel data from Central 1 reports and the PREC/OREC file has been identified as an issue originating on RBC’s end. We have escalated the matter with RBC and are actively following up.
We will provide further updates as soon as more information becomes available.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 2, 10:30 PST
Mar 2, 2026
Mar 1, 2026
No incidents reported.
Feb 28, 2026
No incidents reported.
Feb 27, 2026
Resolved -
The following incident has been fully resolved. The Opentext team has worked diligently to address the issue, and all systems and services are now functioning as expected.
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Feb 27, 10:45 PST
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Feb 27, 10:45 PST
Investigating -
Please note that we have identified an issue in Experience Studio where the application may freeze if the text contains a “%” symbol during on-page editing using the pencil icon.
This issue does not occur when content is edited through Component Properties. As a workaround, please ensure that any edits are made within Component Properties by selecting the component and clicking the gear icon in the top-right corner.
OpenText is currently working on a fix. We’ll share updates as soon as they’re available.
Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878
Feb 11, 11:44 PST
This issue does not occur when content is edited through Component Properties. As a workaround, please ensure that any edits are made within Component Properties by selecting the component and clicking the gear icon in the top-right corner.
OpenText is currently working on a fix. We’ll share updates as soon as they’re available.
Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878
Feb 11, 11:44 PST
Feb 26, 2026
No incidents reported.
Feb 25, 2026
No incidents reported.
Feb 24, 2026
Resolved -
Users can now access the FX Notes application.
If your organization continues to experience access issues, contact Central 1 Support.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Feb 24, 14:58 PST
If your organization continues to experience access issues, contact Central 1 Support.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Feb 24, 14:58 PST
Investigating -
Globex 2000 has notified Central1 they are experiencing system issues and users are receiving a “User has been disabled” or "Error. No branches assigned. Please contact administrator" message when trying to access the FX Notes application.
Central 1 and Globex 2000 are investigating and we will provide an update by 2 p.m. PT (5 p.m. ET) or sooner if the incident is resolved.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Feb 24, 10:53 PST
Central 1 and Globex 2000 are investigating and we will provide an update by 2 p.m. PT (5 p.m. ET) or sooner if the incident is resolved.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Feb 24, 10:53 PST
Completed -
The scheduled maintenance has been completed.
Feb 24, 01:30 PST
Feb 24, 01:30 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 01:00 PST
Feb 24, 01:00 PST
Scheduled -
Please be advised that MDB, Forge Commercial, and CAS Online Release 523 has been scheduled for Tuesday February 24, 2026 at 1 a.m. PT (4 a.m. ET).
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Feb 19, 13:31 PST
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Feb 19, 13:31 PST
Feb 23, 2026
Resolved -
Central 1 experienced a service disruption on e-Transfer version 3.5 (ISO 20022) between 7:35 pm PT (10:35 pm ET) and 8:47 pm PT (11:47 m ET) that would have affected all transactions. Service has since been restored. Autodeposits received during that time will automatically be retried, requiring no further action. There was no impact to 3.4/ISO8583 transactions.
We apologize for any inconvenience caused by this service interruption.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Feb 23, 21:07 PST
We apologize for any inconvenience caused by this service interruption.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Feb 23, 21:07 PST