Update - We are continuing to investigate the root cause of the international transfer service interruption. Our technical teams remain focused on the analysis and resolution process.
We will provide the next update on or before Monday, April 20, by 2 p.m. PT / 5 p.m. ET.
Apr 17, 2026 - 14:24 PDT
We will provide the next update on or before Monday, April 20, by 2 p.m. PT / 5 p.m. ET.
Apr 17, 2026 - 14:24 PDT
Investigating - Please be advise that International transfer services are currently unavailable in online banking.
We are conducting a thorough analysis of the systems involved and working towards resolving the issue. We will provide an update on or before Friday April 17, 2 p.m. PT / 5 p.m. ET.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 16, 2026 - 12:28 PDT
We are conducting a thorough analysis of the systems involved and working towards resolving the issue. We will provide an update on or before Friday April 17, 2 p.m. PT / 5 p.m. ET.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 16, 2026 - 12:28 PDT
Central 1 Services
Operational
Payment Services
Operational
Treasury Services
Operational
Digital Banking Services
Degraded Performance
Incident Alerting
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CHG169420: Interac: Database Maintenance Apr 18, 2026 23:00 - Apr 19, 2026 03:00 PDT
Interac has scheduled their e-Transfer Database Maintenance.
During this maintenance, Interac will temporarily suspend traffic, resulting in a 4-hour service interruption for e-Transfers from Saturday April 18 to Sunday April 19, from approximately 11:00 p.m. PT Saturday to 3:00 a.m. PT (2:00 a.m. to 6:00 a.m. ET).
Impact During Change:
For approximately 60 minutes between 1:00 a.m. PT and 2:00 a.m. PT (04:00 ET to 05:00 ET), all traffic will be paused.
During this window:
- All e‑Transfer services will be unavailable
- Interac e‑Transfer payment attended deposit links will not be accessible
- Customers will not receive email or SMS notifications. But all notifications will be automatically processed after.
Following the upgrade, Interac will enter a Hypercare monitoring period beginning at approximately 3:00 a.m. PT (6:00 a.m. ET). During this time, Central 1 will continue to monitor closely and coordinate with Interac to ensure service stability.
If a rollback is required, Interac may extended the downtime up to 1 hour.
Central 1 Support – Support@central1.com – 1.888.889.7878 (option 1)
Posted on Apr 14, 2026 - 07:32 PDT
During this maintenance, Interac will temporarily suspend traffic, resulting in a 4-hour service interruption for e-Transfers from Saturday April 18 to Sunday April 19, from approximately 11:00 p.m. PT Saturday to 3:00 a.m. PT (2:00 a.m. to 6:00 a.m. ET).
Impact During Change:
For approximately 60 minutes between 1:00 a.m. PT and 2:00 a.m. PT (04:00 ET to 05:00 ET), all traffic will be paused.
During this window:
- All e‑Transfer services will be unavailable
- Interac e‑Transfer payment attended deposit links will not be accessible
- Customers will not receive email or SMS notifications. But all notifications will be automatically processed after.
Following the upgrade, Interac will enter a Hypercare monitoring period beginning at approximately 3:00 a.m. PT (6:00 a.m. ET). During this time, Central 1 will continue to monitor closely and coordinate with Interac to ensure service stability.
If a rollback is required, Interac may extended the downtime up to 1 hour.
Central 1 Support – Support@central1.com – 1.888.889.7878 (option 1)
Posted on Apr 14, 2026 - 07:32 PDT
CHG168503 - MDB, Forge Commercial, and CAS Online Release 524+525 Apr 21, 2026 01:00-01:30 PDT
Please be advised that MDB, Forge Commercial, and CAS Online Release 524+525 has been scheduled for Tuesday April 21, 2026 at 1 a.m. PT (4 a.m. ET).
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Posted on Apr 16, 2026 - 13:21 PDT
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Posted on Apr 16, 2026 - 13:21 PDT