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Central 1 Services Operational
Payment Services Operational
Treasury Services Operational
Digital Banking Services Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

CHG169071-Digital Banking Core Release 765+767 Apr 15, 2026 01:00-01:30 PDT

Please be advised that Digital Banking Core Release 765+767 has been scheduled for Wednesday April 15, 2026 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Posted on Apr 07, 2026 - 09:33 PDT

CHG169420: Interac: Database Maintenance Apr 18, 2026 23:00 - Apr 19, 2026 03:00 PDT

Interac has scheduled their e-Transfer Database Maintenance.

During this maintenance, Interac will temporarily suspend traffic, resulting in a 4-hour service interruption for e-Transfers from Saturday April 18 to Sunday April 19, from approximately 11:00 p.m. PT Saturday to 3:00 a.m. PT (2:00 a.m. to 6:00 a.m. ET).
Impact During Change:
For approximately 60 minutes between 1:00 a.m. PT and 2:00 a.m. PT (04:00 ET to 05:00 ET), all traffic will be paused.
During this window:
- All e‑Transfer services will be unavailable
- Interac e‑Transfer payment attended deposit links will not be accessible
- Customers will not receive email or SMS notifications. But all notifications will be automatically processed after.

Following the upgrade, Interac will enter a Hypercare monitoring period beginning at approximately 3:00 a.m. PT (6:00 a.m. ET). During this time, Central 1 will continue to monitor closely and coordinate with Interac to ensure service stability.

If a rollback is required, Interac may extended the downtime up to 1 hour.

Central 1 Support – Support@central1.com – 1.888.889.7878 (option 1)
Posted on Apr 14, 2026 - 07:32 PDT
Apr 14, 2026
INC219954 :: Intermittent 2SV login errors
Resolved - The incident has been resolved.
We will complete a postmortem, and share these results when available.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 14, 11:16 PDT
Investigating - Please be advised that members may have intermittent login failures on Retail and Small Business banking.
We are actively investigating to identify the root cause and assess the impact.
Members using biometric login or unchallenged two-step verification (2SV) are not affected.
We are conducting a thorough analysis of the systems involved and working toward resolving the issue.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 14, 10:30 PDT
INC219943 - Missing AFT Batch Return Reports
Resolved - Central 1’s ORS (Online Return System) batch return job did not run at 4 p.m. PT (7 p.m. ET) or 11 p.m. PT (2 a.m. ET) yesterday.

The files have been uploaded for processing, and the transactions will be recorded in tomorrow’s ICBS and ICBR reports.

Central 1 - Support@central1.com - 1.888.889.7878, press
Apr 14, 08:51 PDT
Apr 13, 2026

No incidents reported.

Apr 12, 2026
CHG166785 – Central 1 Interac e-Transfer maintenance this weekend
Completed - The scheduled maintenance has been completed.
Apr 12, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 01:00 PDT
Scheduled - Central 1 will be performing an Interac e-Transfer maintenance this weekend, Sunday, April 12 from 1 to 3 a.m. PT (4 to 6 a.m. ET).

e-Transfer service will be unavailable for up to 30 minutes during this time.

Central 1 - Support@central1.com - 1.888.889.7878
Apr 6, 16:00 PDT
CHG169401 - Outseer Fraud Manager Application Upgrade
Completed - The scheduled maintenance has been completed.
Apr 12, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 01:00 PDT
Scheduled - Please be advised the Outseer Fraud Manager application upgrade to version 7.4.1.3 has been scheduled for Sunday, April 12, 2026 at 1 a.m. PT (4 a.m. ET).

For more details refer to the advisory below.

Outseer Fraud Manager Application Upgrade v7.4.1.3
Apr 6, 15:59 PDT
Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026
RESOLVED: INC219484 – Wires Processing Latency
Resolved - The latency issue impacting the wires repair queue has been resolved.

There was no observed impact to incoming or outgoing wire processing during this morning’s event.

Fiserv will continue their investigation into the underlying performance issue to support ongoing product stability.

Central 1 – Support@central1.com – 1.888.889.7878, press 1
Apr 6, 10:37 PDT
Investigating - Central 1 has advised Fiserv that we are experiencing latency processing incoming wires through their EPP service.

There is no impact on creating wires in PaymentStream Direct, and Central 1 has not observed any failed wires currently.

Fiserv has initiated an active investigation into the performance issue.

A further update will be provided within the next hour.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 6, 09:15 PDT
Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026
NC219290 - Outgoing and Incoming wires not processing
Resolved - The issue impacting incoming and outgoing wire processing has now been resolved. Service was restored, and wire processing resumed at approximately 8:50 a.m. PT (11:50 a.m. ET).

During the incident, wires initiated after 6:00 a.m. PT experienced delays due to a third-party gateway issue.

All services are now operating normally, and any remaining queued wires are being processed.

We apologize for the disruption and appreciate your patience. If you continue to experience any issues, please contact our support team.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 2, 09:06 PDT
Update - Central 1 continues to experience a service disruption impacting incoming and outgoing wire processing. The issue began at approximately 6:00 a.m. PT (9:00 a.m. ET) and is affecting all wires initiated after this time.

We are completing a manual workaround to release pending wires as we wait for our third-party provider to resolve their gateway-related issue with IBM. Work is underway to restore MQ services and resume normal processing.

Wire creation in PaymentStream Direct remains available; however, transmission and processing are currently delayed.

Our teams remain fully engaged, and we will provide the next update within 30 minutes.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 2, 08:32 PDT
Identified - Central 1 is experiencing a gateway issue that has stopped processing all incoming and outgoing wires traffic.

Central 1’s 3rd-party supplier is working with IBM to resolve the gateway incident.

An update will be provided by 8:30 a.m. PT (11:30 a.m. ET)

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 2, 07:26 PDT
Apr 1, 2026
INC219263 – Central 1 UCS 17-minute Service Degradation - RESOLVED
Postmortem - Read details
Apr 9, 10:57 PDT
Resolved - Central 1 received alerts starting around 4:20 p.m. PT (7:20 p.m. ET) for UCS service degradation (around 50% reduction in traffic), impacting e-Transfers, Bill Payments and Remote Deposit Capture (RDC) Payments Services, and login services (OIDC) to Digital Banking (Forge and MemberDirect).

The service degradation lasted from 4:17 TO 4:34 p.m. PT (7:17 to 7:34 p.m. ET) (17-minute degradation) when services recovered and have remained stable.

Central 1 teams are working on the assessing the point of failure and will continue to monitor for service stability throughout the evening. A postmortem will be completed within the next two weeks.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 1, 18:01 PDT
Mar 31, 2026
INC219147 - BNC missed the evening and morning AFT exchange
Resolved - Central 1 received the evening AFT exchange files from BNC before the Payment Canada AFT exchange cut-off. The transactions were included in the March 30, CR01\ON01 AFT files.

There was no issue with any of BNC’s AFT files this morning.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 31, 10:35 PDT
Update - BNC confirmed with Payments Canada that there were no issues with this morning outbound AFT files. The issue was strictly affecting AFT files destined for yesterday's Evening AFT Exchange cut-off.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 31, 07:56 PDT
Monitoring - Central 1 has been advised by Payments Canada that BNC experienced a delay in delivering its AFT file during the evening exchange on March 30 and the morning AFT exchange on March 31.

We will provide an update for the BNC AFT files as soon as we receive them from Payments Canada.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 31, 07:27 PDT
INC219147 - BNC missed the evening AFT exchange
Resolved - Central 1 has been advised by Payments Canada that BNC experienced a delay in delivering its AFT file during the evening exchange.

The AFT files missed in the evening exchange will be transmitted in the first AFT exchange window and will be included in this morning’s CR02/ON02 AFT file.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 31, 04:51 PDT
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