All Systems Operational

Central 1 Services ? Operational
Payment Services ? Operational
Treasury Services ? Operational
Digital Banking Services ? Operational
Incident Alerting ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

CHG154726 – Cheque Services Migration to Microsoft Azure Cloud Platform Jul 6, 2025 01:00-05:00 PDT

As part of Central 1’s ongoing cloud transformation program, we will be migrating additional services from our Kamloops data centre (VAHC) to the Microsoft Azure cloud platform. This initiative enhances our resilience, operational efficiency, and helps reduce the risk associated with aging infrastructure; Central 1’s Cloud Migration Update and Next Step.

Maintenance Details: Sunday, July 6, from 1 to 5 a.m. PT (4 to 8 a.m. ET). Impacted services include Branch Remote Deposit Capture (bRDC), Corporate Remote Deposit Capture (cRDC), and the Mobile Remote Deposit Service. Services may be unavailable for up to 30 minutes during the maintenance window.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Posted on Jul 03, 2025 - 11:48 PDT

CHG154770 - SFTP migrating to the Azure Cloud Jul 6, 2025 08:00-14:00 PDT

Central 1 will be transitioning the File and Report Exchange services from our Vancouver Data Center (VAHC) to our Microsoft Azure Canada Central (ZCC) Data Center on Sunday, July 6, 2025, between 8 a.m. and 2 p.m. PT (11 a.m. and 5 p.m. ET). The File and Report Exchange service may be unavailable intermittently during the maintenance period. There are no expected changes when accessing the service after migration.

Important: Clients using SFTP connectivity to access Central 1’s File and Report Exchange platform via the DNS name ftpx.central1.com may be prompted to accept a new server fingerprint after platform migration. The warning message may or may not appear, depending on the SFTP software used by your organization. Clients using automated SFTP connection scripts are encouraged to log in to the File and Report Exchange platform using production accounts after migration and accept the new server fingerprint if necessary. If you have questions about SFTP connectivity or accepting server fingerprints, please contact your organization’s IT administrator.

Users accessing the File and Report Exchange platform via the Client Centre Site will not be required to make any changes.

If you have any questions about this maintenance or if you require any assistance after the File and Report Exchange service migration, please reach out to Client Support at Central 1.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Posted on Jun 25, 2025 - 05:24 PDT

CHG153865 - Digital Banking Core Release 745+747 Jul 9, 2025 01:00-01:30 PDT

Please be advised that Digital Banking Core Release 745+747 has been scheduled for Tuesday [July 9, 2025] at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Posted on Jun 30, 2025 - 13:22 PDT

Interac e-Transfer Maintenance Jul 11, 2025 22:00 - Jul 12, 2025 03:00 PDT

Interac will be conducting a network maintenance, Friday, July 11 from 10 p.m. to 3 a.m. PT (Saturday, July 11 from 1 to 6 a.m. ET).

During this maintenance, e-Transfers will be unavailable twice for up to 2.5 minutes between 11 p.m. to 12:30 a.m. PT (2 to 3:30 a.m. ET). All e-Transfer and OAS services will be unresponsive during the two 2.5 minutes periods.

Central 1 - support@central1.com - 1.888.889.7878, press 1
Posted on Jul 02, 2025 - 14:32 PDT
Jul 5, 2025

No incidents reported today.

Jul 4, 2025
Alert! - INC204567 - Prev-Comp-Test (PCT) environment server error
Resolved - The incident has been fully resolved. Our team has worked diligently to address the issue, and all systems and services are now functioning as expected.
Thank you for your support and understanding as we worked towards a resolution.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jul 4, 10:40 PDT
Update - We are investigating the incident and gathering information to help understand the cause and resolve the issue. An update will be sent out by 1:00 p.m. PT ( 4:00 p.m. ET) or sooner if the server error has been resolved.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jul 4, 09:57 PDT
Investigating - Please advise that we are currently experiencing a server error in the Prev-Comp-Test (PCT) environment.
Our team is actively investigating to identify the root cause and assess the impact. We are conducting a thorough analysis of the systems involved and working toward resolving the issue.

An update will be sent out by 10:00 a.m. PT ( 1:00 p.m. ET) or sooner if the server error has been resolved.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jul 4, 07:00 PDT
Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
Alert! - INC204145 - Prev-Comp-Test (PCT) environment server error
Resolved - The incident has been fully resolved. Our team has worked diligently to address the issue, and all systems and services are now functioning as expected.
Thank you for your support and understanding as we worked towards a resolution.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jun 27, 11:09 PDT
Investigating - Please advise that we are currently experiencing a server error in the Prev-Comp-Test (PCT) environment.
Our team is actively investigating to identify the root cause and assess the impact. We are conducting a thorough analysis of the systems involved and working toward resolving the issue.

An update will be sent out by 1:00 p.m. PT ( 4:00 p.m. ET) or sooner if the server error has been resolved.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jun 27, 10:37 PDT
Jun 26, 2025
Alert! - INC204083 - Prev-Comp-Test (PCT) environment OIDC error
Resolved - Please advise that the incident with OIDC login in the PCT environment has been resolved.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jun 26, 15:58 PDT
Update - Our team is continuing to work on the issue.
We will provide our next update by 5 p.m. PT ( 8 p.m. ET) or sooner if service is restored.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jun 26, 13:58 PDT
Investigating - Please advise that we are currently experiencing an OIDC error in the PCT environment login.
An update will be sent out by 02:00 p.m. PT ( 5:00 p.m. ET) or sooner if the server error has been resolved.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jun 26, 12:45 PDT
Resolved - INC204034 - Incoming/outgoing wires not processing
Resolved - Inbound and outbound wires are now processing.

We are working to ensure that all the wires are processed by the end of today.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jun 26, 11:14 PDT
Update - Central 1 continues to coordinate with FiServ as they work through their User Interface (UI) issues

An update for this incident will be posted at 11 a.m. PT (2 p.m. ET) or sooner if it is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jun 26, 09:56 PDT
Update - Central 1 cannot access Fiserv's Enterprise Payments Platform (EPP) to process inbound and outbound wires.

Fiserv has been able to bring up its servers and is working on Central 1’s connection to EPP.

An update for this incident will be posted at 10 a.m. PT (1 p.m. ET) or sooner if it is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jun 26, 09:22 PDT
Update - Central 1’s 3rd party supplier (Fiserv) is working to roll back their security upgrade CHG160513 to resolve this incident.

An update for this incident will be posted at 9:30 a.m. PT (12:30 p.m. ET) or sooner if it is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jun 26, 07:51 PDT
Update - Central 1 is not able to send or receive wires.

The 3rd party supplier (Fiserv) is working to resolve this incident.

The PaymentStream Direct wires application is available for organizations to create wires.

An update for this incident will be posted at 7:30 a.m. PT (10:30 a.m. ET) or sooner if it is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jun 26, 06:15 PDT
Investigating - Due to a security system upgrade completed this morning by a third-party supplier, Central 1 is currently unable to send or receive wires.

The supplier and Central 1 are working diligently to resolve this incident.

The PaymentStream Direct wires application is available for organizations to create wires.

An update for this incident will be posted at 6 a.m. PT (9 a.m. ET) or sooner if it is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jun 26, 04:40 PDT
Jun 25, 2025
CHG160513 – Wires back-end maintenance tomorrow
Completed - The scheduled maintenance has been completed.
Jun 25, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 17:00 PDT
Scheduled - Please be advised that Central 1 and Fiserv will be completing back-end maintenance to our Wires platform on Wednesday, June 25 starting at 5 p.m. PT (8 p.m. ET).

This maintenance is scheduled outside of wires processing hours, so no service impact is expected.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jun 24, 14:02 PDT
INC203963- PCT and PCP environment server error
Resolved - PCT and PCP environments are restored.
Jun 25, 11:25 PDT
Investigating - Please advise that we are currently experiencing a server error in the PCT and PCP environment.
An update will be sent out by 12:00 p.m. PT ( 3:00 p.m. ET) or sooner if the server error has been resolved.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jun 25, 09:16 PDT
Jun 24, 2025

No incidents reported.

Jun 23, 2025
INC203813 - Teamsite 20 updates not showing in production
Resolved - Production publishing issues with Teamsite 20 CCpro and eStudio services have been restored. You may proceed with submitting your workflows. OpenText will update us with a root cause analysis. Thank you.
Jun 23, 17:12 PDT
Update - Investigation continues, there are no further updates at this time but we're actively working with our vendor towards a resolution. Central 1 will provide our next update at 6 p.m. PT (9 p.m. ET) or sooner if service is restored.
Jun 23, 16:35 PDT
Update - The OpenText networking team is continuing to work on restoring production publishing, as they are currently unable to establish a connection to Central 1.

Central 1 will provide our next update by 4 p.m. PT ( 7 p.m. ET) or sooner if service is restored.
Jun 23, 14:00 PDT
Identified - The Platform team is actively working to restore production publishing.

We’ve raised a high-priority urgent ticket with OpenText's networking team, as it appears they are currently unable to establish a connection to our side.

Central 1 will provide our next update by 2 p.m. PT ( 5 p.m. ET) or sooner if service is restored.
Jun 23, 12:58 PDT
Update - The Platform team is continuing to work on restoring production publishing.

Central 1 will provide our next update by 1 p.m. PT ( 4 p.m. ET) or sooner if service is restored.
Jun 23, 11:14 PDT
Investigating - Please be advised that we are currently experiencing a technical disruption with the Teamsite 20 CCpro and eStudio services. Your website content editors may notice that their rate updates or banner updates are not showing in production after submitting the workflows live. We are actively investigating this issue and working to resolve it as our top priority. An update will be provided by 11:00 a.m. PT (2:00 p.m. ET) or sooner.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option
Jun 23, 10:35 PDT
INC203812 - Remote Deposit Capture Service Disruption
Resolved - Please be advised that from 3:04pm to 3:28pm PT (6:04pm to 6:28pm PT) we experienced a service disruption with the Remote Deposit Capture (RDC) feature. Users may have receive an error message when attempting to deposit cheques.
The incident has been fully resolved. Our team has worked diligently to address the issue, and Mobile Remote Deposit Capture service is now functioning as expected.

Central 1 - Support@Central1.com - 1.888.889.7878, option 1
Jun 23, 16:26 PDT
INC203799 – RESOLVED - Issues with tokens in User Management
Resolved - This incident is now resolved. New tokens can be added, and existing token status is displaying correctly.
Jun 23, 10:26 PDT
Investigating - There is currently an incident with User Management where new tokens cannot be assigned, as well as the status of existing tokens is not displaying correctly. The incident is not affecting existing users from using their valid soft or hard tokens.

Our technical support team is investigating, and we will provide an update by 11:30 am PT (2:30 pm ET).


Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jun 23, 09:43 PDT
Jun 22, 2025
INC203639 - Access issue with Android app
Resolved - This incident has been resolved.
Jun 22, 15:39 PDT
Monitoring - Google has deployed a fix which will resolve the incident, however there is a 24 hour cache on Android devices that may cause some customers not to see the fix right away. Please advise your customers to clear their app cache as that will force a refresh and allow them to access the Android App once more.

DigitalBanking_Support@Central1.com - 1.888.889.7878
Jun 21, 15:59 PDT
Update - Technical teams continue investigating and are working on potential work around. Google has also responded in the issue tracker. Google will be making a change in the next few hours to help mitigate the issue.

We will provide another update by 6pm PT / 9pm ET or sooner.
Jun 21, 14:54 PDT
Update - Please be advised that Google made a change to the format of their app transparency file. This is affecting Android apps that use cert transparency and a specific library to read and load the file. There is currently an ticket open with Google here: https://issuetracker.google.com/issues/426786108

Customers who have not closed their apps will still be able to login, however fully closing and opening the app will cause a re-check of the cert file and cause the error to display.

Customers can use the desktop site in a mobile browser as a workaround.

Technical teams are investigating other potential work arounds. We will provide another update by 3pm PT / 6pm ET or sooner.

DigitalBanking_Support@central1.com - 1.888.889.7878
Jun 21, 12:01 PDT
Investigating - Android Mobile App user are currently seeing a Certificate Validation Error and cannot access the app.
iOS Apps and Desktop are not affected. Technical teams are engaged to restore service as quickly as possible.
We will provide an update by 12pm PT / 3pm ET or before.

DigitalBanking_Support@central1.com - 1.888.889.7878
Jun 21, 10:22 PDT
CHG160148 - File Transfer Protocol (FTP) Server Maintenance
Completed - The scheduled maintenance has been completed.
Jun 22, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 09:00 PDT
Scheduled - Central 1 will be performing routine security patching on the FTP server this Sunday, June 22, 2025, from 9 to 10 a.m. PT (12 to 1 p.m. ET).

During this time, the FTP server will not be available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jun 17, 06:32 PDT
CHG160711 - Interac Annual e-Transfer Disaster Recovery (DR) Test
Completed - The scheduled maintenance has been completed.
Jun 22, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 21:00 PDT
Scheduled - Interac will be conducting their annual DR test on Saturday, June 21 from 9 p.m. to 3 a.m. PT (Sunday, June 22, 12 a.m. to 6 a.m. ET).

Interac has advised that there will be two outages of 45 minutes each, as traffic needs to be stopped allowing 30 minutes for existing connections to drain, followed by 15 minutes to perform the database switch, totaling 45 minutes. Similarly, another 45 minutes while coming back from DR site to Production site. There will be no send, receive, processing, or functionality of any kind for e-Transfer during the following times: 11 to 11:45 p.m. PT (2 to 2:45 a.m. ET) and 1 to 1:45 a.m. PT (4 to 4:45 a.m. ET).

Central 1 - support@central1.com - 1.888.889.7878, press 1
Jun 16, 13:27 PDT
Jun 21, 2025
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