All Systems Operational
Critical/High Priority Incident Alert Operational
Automated Funds Transfers ? Operational
Bill Payments Operational
Business Payments (CRA) ? Operational
Online Tracing (OLT) Operational
Cheque Processing ? Operational
Corporate Capture ? Operational
ClickSWITCH™ ? Operational
Deposit Anywhere™ (RDC) ? Operational
Currency Ordering & Returns ? Operational
Current Accounts & CBS Online Operational
File & Report Delivery (FTP and SFTP) Operational
FX Drafts Operational
FX Notes Plus Operational
FX Trader ? Operational
INTERAC e-Transfers® (EMT) Operational
INTERAC® Online Payments (IOP) Operational
INTERAC® Mobile Pay Operational
International Transfers Operational
Apple Pay Operational
Online Return System (ORS) Operational
PaymentStream™ Direct Operational
Western Union® Money Transfers via INTERAC e-Transfer® Operational
Wire Transfers Operational
Platform Infrastructure (UCS/UCP/Network) ? Operational
Forge Public ? Operational
Forge Small Business Operational
Forge Mobile ? Operational
Forge Online Banking Operational
Forge 2.0 Public Operational
Forge 2.0 Online Banking Operational
Forge 2.0 Small Business Operational
Forge 2.0 Mobile Operational
MemberDirect Retail (MDi/MDo) ? Operational
MemberDirect Small Business (MDSB) ? Operational
MemberDirect Business (MDB & BUA) ? Operational
MemberDirect Phone Banking (IVR) ? Operational
MemberDirect Mobile Banking (App, Web, Alerts, & SMS) ? Operational
ManageDirect Reports (MDNG) ? Operational
Fraud Alert Services (FAS) ? Operational
Increased Authentication & Risk Engine (RSA) Operational
Lock’N’Block™ Operational
TeamSite Content Management (CMS) Operational
Treasury Connect Operational
Origination Solutions - Open Anywhere Operational
Origination Solutions - Borrow Anywhere Operational
Central1.com ? Operational
Secure Site & User Management ? Operational
ServiceNow Operational
IFRS 9 National Reporting & Analytics Platform Operational
Status Page ? Operational
CEBA ? Operational
Test Environments Operational
Prev-Comp ? Operational
SYS ? Operational
Prev6 ? Operational
INT ? Operational
BV TEST ALERTS Operational
FW TEST ALERTS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CHG125392 - Digital Banking 2-Step Verification and OAuth Release 550 Jun 29, 01:00-01:30 PDT
Please be advised that Digital Banking 2-Step Verification and OAuth Production Release 550 has been scheduled for Wednesday June 29, 2022 at 1 a.m. PT (4 a.m. ET).

This change includes the removal of Backbase references.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Posted on Jun 27, 15:56 PDT
C​HG124652 - Digital Banking Core Release 668 Jun 29, 01:00-01:30 PDT
Please be advised that Digital Banking Direct Core Production Release 668 has been scheduled for Wednesday June 29, 2022 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Posted on Jun 23, 14:29 PDT
Past Incidents
Jun 27, 2022
CHG125451 - Delete all Backbase Databases from AWS
Completed - The scheduled maintenance has been completed.
Jun 27, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 15:30 PDT
Scheduled - On Monday June 27, at 3:30 p.m. PT (6:30 p.m. ET), to finalize the decommission of all Backbase services we will be deleting all Backbase data schemas (Databases) from AWS. No impact is expected to your credit union or members as all services have been successfully transitioned to Forge 2.0

This change will include the deletion of any Credit Union or member data that was stored in AWS (including the DBS service) that was integrated into the Forge 1 platform.

Any questions on this change can be directed to the Digital Banking Support team for assistance.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jun 26, 12:54 PDT
CHG124612 – Rescheduled: Origination Solutions Core Release 6.5.6.33147
Completed - The scheduled maintenance has been completed.
Jun 27, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 01:00 PDT
Scheduled - Central 1 has rescheduled build 6.5.6.33147 to be deployed to Production on Monday, June 27 between 1 to 3 a.m. PT (4 to 6 a.m. ET). Clients will not be required to update their Origination Solutions gateway for this build.

Please be advised that a core change was made to the credit report host service. The 'Held By' field for credit bureau items, will now populate a 'credit ID number' if the 'creditor name' is not present in the credit report.

Origination Solutions Production will be unavailable during this time.


Central 1 - Origination_Support@Central1.com - 1.888.889.7878, press 1
Jun 24, 11:18 PDT
CHG125437 – Suspend Traffic to Forge 1 Platform
Completed - The scheduled maintenance has been completed.
Jun 27, 01:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 01:00 PDT
Scheduled - On Monday June 27, at 1 a.m. PT (4 a.m. ET), Central 1 will be suspending all traffic to both the CXP 6.0 and CXP 6.2 gateways, effectively removing production access to all Backbase services.

No impact is expected to your credit union or members as all services have been successfully transitioned to Forge 2.0. The changes occurring on Monday will be:

1. Online Banking – all Online Banking access for production clients has already been decommissioned. Effective with this change, all access to the remaining demo sites will also be blocked.
2. Mobile Apps – any users trying to load a Forge 1 Mobile App will receive a Forced Upgrade message and be unable to access the Forge 1 App.
3. Public Website – Any attempts to access Public Website Content from the Backbase platform will be blocked. If redirects were in place, they will still function and direct traffic to the new Public Website hosted on OpenText platform.
4. CXP access – All user access to the CXP application will be blocked. There will be a subsequent change applied (timing to be determined) to remove the CXP application from our User Admin tools.
5. DBS – Any remaining data in the DBS Service will be purged via a separate change, which will be completed prior to the end of June. This will be directly communicated next week to affected clients only.

Any questions on this change can be directed to the Digital Banking Support team for assistance.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jun 24, 15:01 PDT
Jun 26, 2022
CHG124450 - File Transfer Protocol (FTP) Server Maintenance
Completed - The scheduled maintenance has been completed.
Jun 26, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 09:01 PDT
Scheduled - Central 1 will be performing routine security patching on the FTP server this Sunday, June 26, 2022, from 9 to 10 a.m. PT (12 to 1 p.m. ET).

During this time, the FTP server will not be available.


Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jun 21, 07:03 PDT
Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022
Alert! - INC145457 - Postponed: Origination Solutions Core Release 6.5.6.33147
Resolved - Please be advised the production deployment date of build 6.5.6.33147 did not go live this morning at 1 a.m. PT (4 a.m. ET).

The build has been postponed until further notice. Central 1 will post an advisory when the new production date has been determined.

Build 6.5.6.33147 is still available in QA and Staging for testing.


Central 1 - Origination_Support@Central1.com - 1.888.889.7878, press 1
Jun 23, 09:15 PDT
CHG124612 - Origination Solutions Core Release 6.5.6.33147
Completed - The scheduled maintenance has been completed.
Jun 23, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 01:00 PDT
Update - Central 1 will deploy build 6.5.6.33147 to Production on Thursday, June 23 between 1 to 3 a.m. PT (4 to 6 a.m. ET). Clients will not be required to update their Origination Solutions gateway for this build.

Please be advised that a core change was made to the credit report host service. The 'Held By' field for credit bureau items, will now populate a 'credit ID number' if the 'creditor name' is not present in the credit report.

Origination Solutions Production will be unavailable during this time.


Central 1 - Origination_Support@Central1.com - 1.888.889.7878, press 1
Jun 21, 13:56 PDT
Update - Central 1 will deploy build 6.5.6.33147 to your Staging environment today between 9:45 to 10:45 a.m. PT (12:45 to 1:45 p.m. ET). Clients will not be required to update their Origination Solutions gateway for this build.

Please be advised that a core change was made to the credit report host service. The 'Held By' field for credit bureau items, will now populate a 'credit ID number' if the 'creditor name' is not present in the credit report.

Origination Solutions Staging will be unavailable during this time.


Build 6.5.6.33147 will be deployed to Production on June 23, 2022.



Central 1 - Origination_Support@Central1.com - 1.888.889.7878, press 1
Jun 20, 09:48 PDT
Scheduled - Central 1 has deployed build 6.5.6.33147 to your QA environment. Clients will not be required to update their Origination Solutions gateway for this build.

Please be advised that a core change was made to the credit report host service. The 'Held By' field for credit bureau items, will now populate a 'credit ID number' if the 'creditor name' is not present in the credit report.

Build 6.5.6.33147 is now available for testing in QA. If any issues are uncovered during your testing, please report before June 16, 2022.


Build 6.5.6.33147 will be deployed to Production on June 23, 2022.



Central 1 - Origination_Support@Central1.com - 1.888.889.7878, press 1
Jun 1, 12:40 PDT
Jun 22, 2022
Resolved! - INC145390 - Treasury Connect is Unavailable
Resolved - Treasury Connect is now operational.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jun 22, 06:47 PDT
Investigating - Treasury Connect is currently unavailable.

Central 1’s technical team is investigating.

An update will be sent out by 8 a.m. PT (11 a.m. ET), or sooner if service is restored before then.


Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jun 22, 05:48 PDT
CHG123874 - Digital Banking Core Release 667
Completed - The scheduled maintenance has been completed.
Jun 22, 01:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 01:00 PDT
Update - Please be advised, Digital Banking Core Release 667 has been rescheduled for Wednesday June 22, 2022.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Jun 13, 16:13 PDT
Scheduled - Please be advised that Digital Banking Direct Core Production Release 667 has been scheduled for Wednesday June 15, 2022 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Jun 6, 13:52 PDT
Jun 21, 2022
Alert! - INC145375 - Intermittent OAuth Logon Errors
Resolved - As of June 12, up to approximately 20% of OAuth logins load balanced in Eastern Canada would have failed with a "An unexpected error has occurred". The root cause was a missing network configuration needed for our new Azure servers.

The new servers added this week increased the errors allowing Central 1 to find and resolve the configuration.

We apologize for the inconvenience.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jun 21, 15:44 PDT
CHG125197 - Digital Banking 2-Step Verification and OAuth Release 540
Completed - The scheduled maintenance has been completed.
Jun 21, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 01:00 PDT
Scheduled - Please be advised that Digital Banking 2-Step Verification and OAuth Production Release 540 has been scheduled for Tuesday June 21, 2022 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Jun 17, 17:16 PDT
Jun 20, 2022
CHG125005 – Update: Digital Banking’s Toronto Data Center (TOHC) move to Azure
Completed - The scheduled maintenance has been completed.
Jun 20, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 01:01 PDT
Scheduled - Central 1 successfully moved 3 TOHC servers to Azure on Sunday, June 12. Central 1 will move the remaining TOHC servers on Thursday June 16 and Monday June 20.

The cloud environment setup will be the same as our on premise and no user impact is anticipated. After successfully completing the server moves to Azure, Central 1 will move additional TOHC services to Azure in the coming months.

No interruption in service is expected throughout the change.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Jun 14, 11:07 PDT
Jun 19, 2022
CHG124450 - File Transfer Protocol (FTP) Server Maintenance
Completed - The scheduled maintenance has been completed.
Jun 19, 10:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 09:01 PDT
Scheduled - Central 1 will be performing routine security patching on the FTP server this Sunday, June 19, 2022, from 9 to 10 a.m. PT (12 to 1 p.m. ET).

During this time, the FTP server will not be available.


Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jun 14, 06:28 PDT
CHG123097 - Toronto Datacentre Maintenance
Completed - The scheduled maintenance has been completed.
Jun 19, 06:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 23:00 PDT
Scheduled - Central 1 is performing maintenance in the Toronto datacentre (TOHC) starting on Saturday, June 18, 2022 11 p.m. to Sunday, June 19th 6 a.m. PT (Sunday, June 19th 2 a.m. to 9 a.m. ET). During this maintenance window, all Payment, Treasury and Digital Banking applications will continue to be available from the Kamloops datacentre (VAHC).

Central 1 has reached out to customers and third party suppliers using MemberDirect® or connected to the TOHC datacentre for bill payment processing and moved their connections to VAHC.

During the maintenance, Phone Banking may experience service interruptions during server restarts.

The eTransfer transactions for Saturday will be recorded with Sunday’s transactions on the EMCD, ECCX, EMCU and the RCCX reports available in your FTP folder on Monday, June 20th.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Jun 15, 09:02 PDT
CHG124989 - OneSpan Sign Service Notification - Maintenance
Completed - The scheduled maintenance has been completed.
Jun 19, 00:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 21:00 PDT
Scheduled - OneSpan Sign has advised Central 1 that they will be performing maintenance on Saturday, June 18 from 9 p.m. to 12 a.m. PT (June 19 from 12 to 3 a.m. ET).

During the maintenance, Origination Solutions electronic signatures will not be available.


Central 1 - Origination_Support@Central1.com - 1.888.889.7878, press 1
Jun 13, 09:22 PDT
Jun 18, 2022
Jun 17, 2022

No incidents reported.

Jun 16, 2022
INC144594 - 2SV Partial Outage
Resolved - TeleSign has informed us that the issue has been resolved.
Jun 16, 16:21 PDT
Update - TeleSign is investigating this incident and we will provide updates as we receive them.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jun 16, 15:25 PDT
Investigating - Please note that we are currently experiencing an intermittent login issue with clients that have 2SV authentication where members are unable to receive the text message with the login codes.

We are actively investigating and an update will be provided by or before 3:30 pm P.T. (6:30 pm E.T.)

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jun 16, 14:37 PDT
Jun 15, 2022
INC145155 - MemberDirect Business (MDB/BUA) slowness
Resolved - Please note that we are currently experiencing a MemberDirect Business Service (MDB and BUA) slowness. Business online banking login pages are loading extremely slow. Central 1 is suspending MDB Server 1 and restart it. During this suspend, members may see an error or be unable to access MDB/BUA for 5 minutes.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jun 15, 14:52 PDT
Alert! - INC145138 - Some CRA payments received missing form error
Resolved - As of June 12, approximately 10% of all CRA business payments that require a form would have received a ‘missing form’ error.

The root cause has been identified and is resolved. Your settlement team may have experience higher than usual CRA payments rejections in their reports with the 'Missing Form" reason code. Your members will need to resubmit their CRA business payment.

We apologize for the inconvenience.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jun 15, 11:15 PDT
Resolved - INC145066 - eTransfer Reports Delayed
Resolved - The reports are in todays (June 15, 2022) MERG file.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Jun 15, 05:31 PDT
Identified - Due to a technical issue, yesterday's EMCD and ECCX reports were not included with today's reports. The reports will be included in tomorrow’s (June 15, 2022) MERG file together with today's reports. The EMCU report is not impacted.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Jun 14, 05:23 PDT
Jun 14, 2022
Resolved - INC145038 - The Online User Registration System (Ontario) - Not Available
Resolved - Both OURS administration and the Bill Payment Vendor information applications on the secure site are now available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jun 14, 04:40 PDT
Identified - Central 1's technical team continues investigating restoring access to OURS administration and the Bill Payment Vendor Information secure site page used by Ontario credit unions.

If you need to create a new or edit a user ID please use the Central Portal System (CPS) or User Management (UM).

An update to this incident will be sent at 8 a.m. PT (11 a.m. ET), or sooner if service is restored.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jun 13, 13:27 PDT
Investigating - The Online User Registration System (OURS) used by credit unions in Ontario,to provide secure site access, is currently unavailable.
Users receive the error message “opensaml::FatalProfileException” when trying to access the OURS administration or the Bill Payment Vendor Information secure site page.

If you need to create a new or edit a user ID please use the Central Portal System (CPS) or User Management (UM).

An update to this incident will be sent at 1:30 p.m. PT (4:30 p.m. ET), or sooner if service is restored.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jun 13, 12:24 PDT
Jun 13, 2022
INC145028 OpenText: Publishing Error while executing task: Preview and PROD Deployments
Resolved - This incident has been resolved, please click on the "Retry Preview Deployment" button to re-publish your changes . Contact Support if you experience any further issues.

Central 1 - Support@central1.com - 1.888.889.7878, press 2
Jun 13, 10:59 PDT
Identified - Central 1 has raised a high priority incident with OpenText to review an error that is appearing when publishing changes on TeamSite 20: "Error while executing task: Preview/Prod Deployment"

Our teams are working together to resolve the issue and we will provide an update by or before 3 p.m. PT (4 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 2
Jun 13, 10:33 PDT
Alert! - INC145016 - Teamsite 8.0 Service Disruption
Resolved - Teamsite 8.0 server was fully restarted and publishing services are back in service. Please contact Support if you encounter any further issues.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jun 13, 07:26 PDT
Update - We are continuing to investigate this issue.
Jun 13, 07:20 PDT
Investigating - Central 1 is currently experiencing a Teamsite 8.0 server outage and issue with the application link on the secure site. After entering the Teamsite 8.0 login and 2SV code the page will keep spinning and eventually times out with an error.

We are actively investigating and we will provide an update before 9 a.m. PT / 12 p.m. ET.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jun 13, 06:58 PDT
← Incident History Powered by Atlassian Statuspage