Central 1 Status

INC220098 : International Transfer Service Interruption

Update - Please be advised that a fix will be deployed with Urgent Digital Banking Core Release 768 (CHG170247)
The release has been scheduled for Wednesday April 29, 2026 at 1 a.m. PT (4 a.m. ET).

DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 28, 2026 - 13:45 PDT

Update - Our teams continue to validate the fix identified for the international transfer service interruption. We are tentatively targeting a resolution later this week, pending successful testing. We will provide the next update tomorrow, on or before 2 p.m. PT / 5 p.m. ET.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 27, 2026 - 15:43 PDT

Update - We believe we have identified the root cause of the International Transfer Service interruption. A fix has been applied in our lower environments and is currently undergoing testing. Our technical teams are closely monitoring results as we progress toward resolution. We will provide the next update on or before Monday, April 27, by 2 p.m. PT / 5 p.m. ET

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 23, 2026 - 17:33 PDT

Update - We are continuing to investigate the root cause of the international transfer service interruption. Our technical teams remain focused on the analysis and resolution process.

We will provide the next update on or before Tuesday, April 21, by 2 p.m. PT / 5 p.m. ET.
Apr 21, 2026 - 11:17 PDT

Update - We are continuing to investigate the root cause of the international transfer service interruption. Our technical teams remain focused on the analysis and resolution process.

We will provide the next update on or before Monday, April 20, by 2 p.m. PT / 5 p.m. ET.
Apr 17, 2026 - 14:24 PDT

Investigating - Please be advise that International transfer services are currently unavailable in online banking.
We are conducting a thorough analysis of the systems involved and working towards resolving the issue. We will provide an update on or before Friday April 17, 2 p.m. PT / 5 p.m. ET.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 16, 2026 - 12:28 PDT

Central 1 Services Operational

Payment Services Operational

Treasury Services Operational

Digital Banking Services Operational

Incident Alerting Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 29, 2026

CHG170247 - Urgent Digital Banking Core Release 768

Completed - The scheduled maintenance has been completed.
Apr 29, 01:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 01:00 PDT

Scheduled - Please be advised that Urgent Digital Banking Core Release 768 has been scheduled for Wednesday April 29, 2026 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 28, 13:24 PDT

Apr 28, 2026

CHG170190 - Interac Infrastructure Upgrade

Completed - The scheduled maintenance has been completed.
Apr 28, 15:09 PDT

Scheduled - Please be advised that Interac has informed Central 1 that they will performing a capacity upgrade for core e-Transfer servers this Thursday, April 23 from 10 p.m. to 3 a.m. PT (Friday, April 24 from 1 to 6 a.m. ET).

During the change window there is a possibility for delayed completion of e-Transfer payments and notifications.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 20, 15:28 PDT

CHG170107 – Central 1 Application Login Services Maintenance

Completed - The scheduled maintenance has been completed.
Apr 28, 15:09 PDT

Scheduled - Central 1 will be performing a change this Sunday, April 26 between 1 to 3 a.m. PT (4 to 6 a.m. ET) to our Login Services database.

During the maintenance you will not be able to log into most Central 1 services like “Applications” launched from Client Centre and ServiceNow.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 20, 15:49 PDT

Apr 27, 2026

INC220625 - BNC missed sending an AFT file in the morning exchange

Resolved - We have received this mornings missing AFT file from BNC.

The 160 transactions missed in the file this morning will be included in this afternoon's AFT CR03/ON03.

Central 1 – Support@central1.com – 1.888.889.7878, press 1
Apr 27, 11:54 PDT

Identified - Payments Canada has notified Central 1 that BNC (National Bank of Canada) did not send one of the two files in the morning exchange. The larger of the two AFT files was successfully received and processed.

We will provide an update once we have received and processed the remaining BNC file.

Central 1 – Support@central1.com – 1.888.889.7878, press 1
Apr 27, 07:38 PDT

Apr 26, 2026

CHG169547 - File Transfer Protocol (FTP) Server Maintenance

Completed - The scheduled maintenance has been completed.
Apr 26, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 09:00 PDT

Scheduled - Central 1 will be performing routine security patching on the FTP server this Sunday, April 26, 2026, from 9 to 10 a.m. PT (12 to 1 p.m. ET).

During this time, the FTP server will not be available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 21, 06:45 PDT

Apr 25, 2026

Resolved - INC220570 - OAS link not available

Resolved - Central 1 is aware that users were not seeing the OAS production login link on the Client Centre.

The link for OAS has been restored.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 25, 11:28 PDT

Apr 24, 2026

No incidents reported.

Apr 23, 2026

Resolved - INC220447 - Issue Impacting Wires

Resolved - Central 1 has confirmed that both outgoing and incoming wire transfers have resumed normal processing.

Central 1 – Support@central1.com - 1.888.889.7878, press 1
Apr 23, 04:23 PDT

Update - Fiserv has provided an update to Central 1 that they have resolved their technical issues within their Azure environment. Central 1 and Fiserv will complete additional validation steps to ensure system stability prior to Wires business hours resuming tomorrow morning at 5 a.m. PT (8 a.m. ET) wires opening prior to confirming the incident is resolved.

We will provide another update tomorrow by 5:30 a.m. PT (8:30 a.m. ET).
Apr 22, 20:08 PDT

Monitoring - Central 1 has been able to manually process incoming and outgoing wires up to 3 p.m. PT (6 p.m. ET) wires close time (SWIFT gateway closed).

Fiserv continues to triage their critical incident and have Central 1 teams engaged to ensure we can establish connectivity with their system.

Central 1 and Fiserv will work to ensure there is system stability for tomorrow mornings 5 a.m. PT (8 a.m. ET) wires opening.

We will provide an update tomorrow at 5:30 a.m. PT (8:30 a.m. ET).

Central 1 – Support@central1.com - 1.888.889.7878, press 1
Apr 22, 15:26 PDT

Update - Fiserv has raised a critical incident and have their team engaged reviewing a core issue within their infrastructure causing impacts to our wires system.

As a workaround, Central 1 is currently manually releasing incoming and outgoing wires. The work around will prevent any further delays in wires processing while Fiserv continue to triage their incident.

We will provide an update within 1 hour or sooner as more information becomes available.

Central 1 – Support@central1.com - 1.888.889.7878, press 1
Apr 22, 14:22 PDT

Investigating - We are currently investigating an issue impacting Wires.

At approximately 1:25 p.m. PT (4:25 p.m. ET), we observed incoming and outgoing wires not moving in our system. At this time, we are working to validate scope.

We will provide an update within 30 minutes or sooner as more information becomes available.

Central 1 – Support@central1.com - 1.888.889.7878, press 1
Apr 22, 13:56 PDT

Apr 22, 2026

Apr 21, 2026

CHG168503 - MDB, Forge Commercial, and CAS Online Release 524+525

Completed - The scheduled maintenance has been completed.
Apr 21, 01:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 01:00 PDT

Scheduled - Please be advised that MDB, Forge Commercial, and CAS Online Release 524+525 has been scheduled for Tuesday April 21, 2026 at 1 a.m. PT (4 a.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 16, 13:21 PDT

Apr 20, 2026

Resolved - INC220338 – Central 1 UCS 43-minute Service Degradation

Resolved - Central 1 received alerts starting around 3:34 p.m. PT (6:34 p.m. ET) for UCS service degradation, impacting e-Transfers 3.4, Bill Payments, Remote Deposit Capture (RDC) Payments Services, and login services (OIDC) to Digital Banking (Forge and MemberDirect).

The service degradation lasted from 3:34 to 4:17 p.m. PT (6:34 to 7:17 p.m. ET) (43-minute degradation). Services have recovered and have remained stable.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 20, 16:45 PDT

INC220280 - Incoming/outgoing wires not processing

Resolved - After further monitoring of the wire system, we can confirm that both incoming and outgoing wires are now processing.

Central 1 – Support@central1.com - 1.888.889.7878, press 1
Apr 20, 07:49 PDT

Update - Our vendor addressed their technical issue at 7:02 am PT (10 am ET), and after a server restart, service has recovered at 7:04 am PT (10:04 am ET). Inbound and Outbound wires are now processing. Wires in pending status could take an additional 30 minutes to process.

We continue to monitor the system and will send an update on system performance within the next hour.

Central 1 – Support@central1.com - 1.888.889.7878, press 1
Apr 20, 07:32 PDT

Identified - Central 1 continues to experience a technical issue preventing the processing of incoming and outgoing wires. Wires can be created and approved in PS-Wires.

The technical issue has been identified, and we are waiting for our vendor to implement a fix to their system.

The fix will be applied by 7:30 a.m. PT (10:30 a.m. ET). As soon as the wires are processed, we will send a confirmation via this channel.

Central 1 – Support@central1.com - 1.888.889.7878, press 1
Apr 20, 07:00 PDT

Update - Central 1 continues to experience a technical issue preventing incoming and outgoing wires from being processed. Wires can be created and approved in PS-Wires.

We have engaged our technical teams along with our 3rd party providers, Fiserv and IBM

An update will be provided by 6:45 a.m. PT (9:45 a.m. ET) or sooner if the incident is resolved.

Central 1 – Support@central1.com - 1.888.889.7878, press 1
Apr 20, 06:00 PDT

Investigating - Central 1 is currently unable to send or receive CAD, USD, or FX wires. Wires can still be created and reviewed in PS-Wires.

Central 1’s technical resources are actively working to restore full service. We will provide an update by 5:45 a.m. PT (8:45 a.m. ET).

Central 1 – Support@central1.com - 1.888.889.7878, press 1
Apr 20, 05:15 PDT

INC220280 - Incoming/outgoing wires not processing

Resolved - Central 1 is currently unable to send or receive CAD, USD, or FX wires. Wires can still be created and reviewed in PaymentStream Direct Wires.

Central 1’s technical resources are actively working to restore full service. We will provide an update by 5:45 a.m. PT (8:45 a.m. ET).

Central 1 – Support@central1.com - 1.888.889.7878, press 1
Apr 20, 05:11 PDT

Apr 19, 2026

INC220235 - RESOLVED - PaymentStream Direct not accessible

Resolved - Service has been restarted and PaymentStream Direct is now fully accessible.

Thank you for your patience during this service outage.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 19, 12:47 PDT

Investigating - Central 1 is aware that PaymentStream Direct is not accessible and have initiated an immediate investigation. User will receive an error message that the server is unavailable after entering the 2-step token code.

Keeping you informed during this incident is important to us. We’ll share another update with you by today at 2 p.m. PT (5 p.m. ET), or as soon as we have significant developments to report on. Thank you for your patience.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 19, 12:04 PDT

CHG169420: Interac: Database Maintenance

Completed - The scheduled maintenance has been completed.
Apr 19, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 23:00 PDT

Scheduled - Interac has scheduled their e-Transfer Database Maintenance.

During this maintenance, Interac will temporarily suspend traffic, resulting in a 4-hour service interruption for e-Transfers from Saturday April 18 to Sunday April 19, from approximately 11:00 p.m. PT Saturday to 3:00 a.m. PT (2:00 a.m. to 6:00 a.m. ET).
Impact During Change:
For approximately 60 minutes between 1:00 a.m. PT and 2:00 a.m. PT (04:00 ET to 05:00 ET), all traffic will be paused.
During this window:
- All e‑Transfer services will be unavailable
- Interac e‑Transfer payment attended deposit links will not be accessible
- Customers will not receive email or SMS notifications. But all notifications will be automatically processed after.

Following the upgrade, Interac will enter a Hypercare monitoring period beginning at approximately 3:00 a.m. PT (6:00 a.m. ET). During this time, Central 1 will continue to monitor closely and coordinate with Interac to ensure service stability.

If a rollback is required, Interac may extended the downtime up to 1 hour.

Central 1 Support – Support@central1.com – 1.888.889.7878 (option 1)
Apr 14, 07:32 PDT

Apr 18, 2026

Apr 17, 2026

Apr 16, 2026

Apr 15, 2026

INC220029 - Teamsite 20 Component/Widget Outage

Resolved - Please be advised that the reported performance issues have been resolved. The fix involved applying a necessary certificate to the environment. Following diligent work by the OpenText team, all services are now fully operational.
Apr 15, 13:27 PDT

Update - We are continuing to investigate this issue.
Apr 15, 11:41 PDT

Investigating - Please be advised that certain TeamSite components, including the Find a Branch/ATM tool, are experiencing inconsistent behaviour. Our internal platform team and OpenText are conducting an immediate investigation and are working to resolve the issue as quickly as possible.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 15, 11:02 PDT

CHG169071-Digital Banking Core Release 765+767

Completed - The scheduled maintenance has been completed.
Apr 15, 01:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 01:00 PDT

Scheduled - Please be advised that Digital Banking Core Release 765+767 has been scheduled for Wednesday April 15, 2026 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 7, 09:33 PDT