Central 1 Status

INC156824 - Cash Services – Error Message Looking up User Profiles and Historical Split Orders

Update - Central 1’s cash ordering supplier was unable to deploy their fixes as planned last weekend to resolve this incident.

We will keep you updated with once a new date is scheduled and provide you another update next Friday, June 16, 2023 or sooner if a final release date is determined sooner.
Jun 08, 2023 - 11:53 PDT

Update - Central 1’s cash ordering supplier are confident they will be ready to deploy their fixes, resolving this incident next week.

We will keep you updated with the change date and provide you another update next Friday, June 2 or sooner if a final release date is determined sooner.
May 26, 2023 - 14:02 PDT

Update - Central 1’s cash ordering supplier has postponed their implementation of a release to address the error messages administrators encounter when updating and searching for user profiles using the Location ID search filter. The target date is now Saturday, May 27, 2023.

The next update will be on Friday, May 26, 2023, at 12 p.m. PT (3 p.m. ET).
May 19, 2023 - 11:34 PDT

Update - Central 1’s cash ordering supplier is implementing a release on Saturday, May 20, 2023 to address the error messages administrators encounter when updating and searching for user profiles using the Location ID search filter.

The next update will be on Friday, May 19, 2023, at 12 p.m. PT (3 p.m. ET).
May 12, 2023 - 11:52 PDT

Update - Central 1’s cash ordering supplier is deploying a release this upcoming weekend to fix errors Administrators receive when trying to edit or create a user.

The release to fix the errors administrators encounter when searching user profiles using the Location ID search filter will be implemented on Saturday, May 20, 2023.

Please continue to submit your user profile updates directly to RBC for completion if you encounter an error message at cashportal@rbc.com until this issue is resolved.

The next update will be on Friday, May 12, 2023, at 12 p.m. PT (3 p.m. ET).
May 05, 2023 - 06:20 PDT

Identified - Central 1’s cash ordering supplier is testing a fix to address the error message encountered when administrators are searching user profiles via the Location ID search criteria and updating user profiles.

Users can now search split historical orders from April 22nd onwards since a fix has been implemented to resolve this issue.

As a reminder, if you encounter an error message when updating a user profile, please continue to submit your user profile updates directly to RBC for completion at cashportal@rbc.com until this issue is resolved.

The next update will be on Wednesday, May 3, 2023, at 12 p.m. PT (3 p.m. ET).
Apr 27, 2023 - 08:02 PDT

Update - Users continue to be unable to search for split historical orders and administrators encounter an error message when searching for user profiles via the Location ID search criteria.

All other functionalities within the Cash Services application, such as ordering cash are not impacted.

Central 1’s cash ordering supplier continues to investigate this issue.

The next update will be on Tuesday, April 25, 2023, at 12 p.m. PT (3 p.m. ET).
Apr 19, 2023 - 12:12 PDT

Update - Users are still unable to search for split historical orders and administrators only encounter an error message when searching for user profiles via the Location ID search criteria.

Central 1’s cash ordering supplier continues to investigate this issue.

The next update will be on Wednesday, April 19, 2023, at 12 p.m. PT (3 p.m. ET).
Apr 17, 2023 - 12:45 PDT

Update - Central 1’s cash ordering supplier continues to investigate the issue where users cannot search for split historical orders and administrators encounter an error message when searching for user profiles via the Location ID or Login ID / Name.

The next update will be on Monday, April 17, 2023, at 12 p.m. PT (3 p.m. ET).
Apr 13, 2023 - 12:33 PDT

Update - Central 1’s cash ordering supplier continues to investigate the issue where users cannot search for split historical orders and administrators encounter an error message when searching for user profiles.

The next update will be on Thursday, April 13, 2023, at 12 p.m. PT (3 p.m. ET).
Apr 11, 2023 - 12:17 PDT

Investigating - Cash Services administrators may encounter an error message saying “Processing…Please wait” followed by “Server Error” when searching or editing user profiles. If this happens, please submit your user profile updates directly to RBC for completion at cashportal@rbc.com.

Users are also encountering a ‘Server Error’ message when looking up split orders. RBC is working on implementing a fix for this issue.

All other functionalities within the Cash Services application, such as ordering cash are not impacted.

Central 1 will provide an update on this incident on Tuesday, April 11th at 11 a.m. PT (2 p.m. ET) or sooner if this incident has been resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 10, 2023 - 11:28 PDT

INC158755 -- AccountPlus account activity unavailable on Mobile App

Update - Internal testing has been successful and the fix is on track for the upcoming Release 693 scheduled for Wednesday, June 14.

We will provide an update on or before Monday, June 12 if there are any changes.

Please reach out to Digital Banking Support for any inquiries (Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2)
May 31, 2023 - 12:41 PDT

Update - C1's QA team continues to verify/test the fix and it is on track for core release 693 on June 14. The next update will be by Wednesday, May 31 at noon PT / 3 pm ET. Please reach out to Digital Banking Support for any inquiries.
May 24, 2023 - 12:18 PDT

Identified - We have identified the root cause and a fix has been applied. Currently it is with our QA Team for code review. The next update will be on or before Wednesday May 24, at 12 pm PT / 3 pm ET.
May 19, 2023 - 12:00 PDT

Update - We are continuing to investigate this issue.
May 16, 2023 - 15:12 PDT

Update - We are continuing to investigate this high priority issue and are getting closer to identifying the root cause. The next update will be on Friday, May 19 before 11 am PT / 2 pm ET. Thanks for your patience.
May 16, 2023 - 11:23 PDT

Update - C1 continues to investigate, no additional information at this time. The next update will be by Tuesday, May 16 at (11 am PT/ 2 pm ET).
May 10, 2023 - 11:05 PDT

Investigating - Please be advised that members are currently unable to view their AccountPlus (e.g. Collabria/Aviso) account activity via the Mobile App, tapping on the account is unresponsive. Desktop platform is not impacted. C1 is investigating with high priority and the next update will be provided before Wednesday, May 10 at (11 am PT / 2 pm ET)
May 05, 2023 - 13:47 PDT

Critical/High Priority Incident Alert Operational

Automated Funds Transfers Operational

Bill Payments Operational

Business Payments (CRA) Operational

Online Tracing (OLT) Operational

Cheque Processing Operational

Corporate Capture Operational

ClickSWITCH™ Operational

Deposit Anywhere™ (RDC) Operational

Currency Ordering & Returns Operational

Current Accounts & CBS Online Operational

File & Report Delivery (FTP and SFTP) Operational

FX Drafts Operational

FX Notes Plus Operational

FX Trader Operational

INTERAC e-Transfers® (EMT) Operational

INTERAC® Online Payments (IOP) Operational

INTERAC® Mobile Pay Operational

International Transfers Operational

Apple Pay Operational

Online Return System (ORS) Operational

PaymentStream™ Direct Operational

Wire Transfers Operational

Platform Infrastructure (UCS/UCP/Network) Operational

Forge Public Operational

Forge Online Banking Operational

Forge Small Business Operational

Forge Mobile Operational

MemberDirect Retail (MDi/MDo) Operational

MemberDirect Small Business (MDSB) Operational

MemberDirect Business (MDB & BUA) Operational

MemberDirect Phone Banking (IVR) Operational

MemberDirect Mobile Banking (App, Web, Alerts, & SMS) Operational

ManageDirect Reports (MDNG) Operational

Fraud Alert Services (FAS) Operational

Increased Authentication & Risk Engine (RSA) Operational

Lock’N’Block™ Operational

TeamSite Content Management (CMS) Operational

Treasury Connect Operational

Origination Solutions - Open Anywhere Operational

Origination Solutions - Borrow Anywhere Operational

Central1.com Operational

Secure Site & User Management Operational

ServiceNow Operational

IFRS 9 National Reporting & Analytics Platform Operational

Status Page Operational

CEBA Operational

Test Environments Operational

Prev-Comp Operational

SYS Operational

Prev6 Operational

INT Operational

BV TEST ALERTS Operational

FW TEST ALERTS Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CHG137054 - Forge Public Website Release 19 Jun 13, 2023 15:00-15:30 PDT

Please be advised that Forge Public Website Production Release 19 has been scheduled for Tuesday June 13, 2023 at 3 p.m. PT (9 p.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Posted on Jun 09, 2023 - 16:29 PDT

CHG136969 – Status.Central1.com Maintenance Jun 14, 2023 01:00-01:30 PDT

Please be advised that Central 1 will be updating https://status.central1.com on Wednesday, June 14, 2023, at 1 a.m. PT (4 a.m. ET) to reduce the number of components from 58 to 5. Central 1 is making this change to better align with industry standards.

To ensure current subscribers do not miss out on important incident and maintenance notices, after removing the 53 components we will add you to all the new components automatically. After the maintenance is complete, subscribers are encouraged to visit https://status.central1.com to check their new subscriptions and modify them as needed.

You will be added to:
• Central 1 Services
• Payment Services
• Treasury Services
• Digital Banking Services

You will not be automatically added to:
• Critical Incident Alerting

It is recommended that you subscribe your phone number (SMS alerts) to the "Critical Incident Alerting" only to receive text during major outages.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Posted on Jun 07, 2023 - 13:21 PDT

CHG136638 - Digital Banking Core Release 693 Jun 14, 2023 01:00-01:30 PDT

Please be advised that Digital Banking Direct Core Production Release 693 has been scheduled for Wednesday June 14, 2023 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Posted on Jun 02, 2023 - 11:57 PDT

CHG136410 - Origination Solutions Core Release 6.5.6.33185 Jun 14, 2023 01:00-04:00 PDT

Central 1 will deploy build 6.5.6.33185 to your QA environment on Wednesday, May 24 between 10 to 11 a.m. PT (1 to 2 p.m. ET).

Please be advised a new response code has been added to Equifax and Transunion to accommodate the Quebec Credit Assessment Agents Act (CAAA). In instances where a consumer in Quebec has placed a security credit freeze on their file at the credit bureau:
- A ‘Hit’ (Y) will still be returned in Subject Header
- The following message will be returned on the Miscellaneous Statements segment: ‘Credit Freeze on File
Dated dd/mm/yyyy
- No other information or products returned

QA will be unavailable during the time of deployment.

Build 6.5.6.33185 will be deployed to Production on June 14, 2023.

Central 1 - Origination_Support@Central1.com - 1.888.889.7878, press 1
Posted on May 19, 2023 - 15:43 PDT

CHG136777 - MDB and Forge Commercial Release 488 Jun 22, 2023 01:00-01:30 PDT

Please be advised that MDB and Forge Commercial Production Release 488 has been scheduled for Thursday June 22, 2023 at 1 a.m. PT (4 a.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Posted on Jun 06, 2023 - 11:58 PDT

Past Incidents

Jun 10, 2023

Alert! - INC162197 Interac Kamloops Data Center OUTAGE

Resolved - The connection to Interac has been stable since 11:49 pm PT / 2:49 am ET. The incident is resolved.
Jun 10, 02:28 PDT

Monitoring - Central 1 worked with Interac and our Data Center Technicians to restore Interac’s service in our data center resolving the incident.

All e-Transfer auto deposits were queued during the outage and have now been completed. OAS access is restored and e-Transfer settlements have been resolved.

During the outage, sending and receiving of regular e-Transfers was not impacted.

Central 1 and Interac will work on a postmortem within the next two weeks which we will post in the incident notice.
Jun 10, 00:32 PDT

Investigating - Please note that some Interac services are currently experiencing a network outage, this outage started after a power maintenance by their internet provider was performed and caused a disconnect to our Kamloops Data Centre. The following services are currently affected: All incoming Auto Deposits V3.4 and V3.5, EMT settlement, and OAS Admin. Note that Sending and Receiving E-transfers with Question and Answer are working. Both Network Teams are actively working together on resolving the outage.

An update will be provide by or before 1:00 am PT (4:00 am ET)

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jun 9, 23:24 PDT

Jun 9, 2023

Jun 8, 2023

INC162116 - Possible 2-Step Verification SMS Delays

Resolved - TeleSign has advised that this incident is now resolved, C1 has monitored this RSA and we can see no errors more errors.
Jun 8, 08:54 PDT

Identified - The Issue has been identified, and the engineers at Telesign are working on it.

As a temporary workaround, members can get the 2sv code via email.
Jun 8, 07:36 PDT

Investigating - Central 1 has been informed by our 2 step verification service provider that they are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

TeleSign is investigating this incident and we will provide updates as we receive them.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jun 8, 07:03 PDT

Jun 7, 2023

No incidents reported.

Jun 6, 2023

No incidents reported.

Jun 5, 2023

INC160638 - Incoming Wires Incident

Resolved - The inbound wires are now processing and Central 1 is working on the backlog.

The backlog of incoming wires will be processed by the end of today.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jun 5, 07:19 PDT

Identified - Inbound wires to your organization are currently not being sent to your wire’s inbox in PaymentStream Direct.

Central 1’s Technical Team and Fiserv are currently working to correct the issue.

Outgoing wires are being processed with no issues.

Central 1 will provide an update by 7 a.m. PT (10 a.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jun 5, 05:47 PDT

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

RESCHEDULED: CHG136586 - MDB and Forge Commercial Release 487

Completed - The scheduled maintenance has been completed.
Jun 1, 01:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 01:00 PDT

Scheduled - Please be advised that MDB and Forge Commercial Production Release 487 has been rescheduled for Thursday June 1, 2023 at 1 a.m. PT (4 a.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
May 31, 15:26 PDT

May 31, 2023

INC159978 -- ClickSWITCH error when enrolling

Resolved - This incident has been resolved with core Release 692 on Wednesday morning. Thanks for your patience.
May 31, 11:02 PDT

Identified - Central 1 has identified an error occurring in ClickSWITCH preventing members from completing enrollments.

The fix has been identified and has been expedited into the May 31 core release 692.

Please reach out to Digital Banking Support for any inquiries.
May 24, 16:53 PDT

CHG136536 - Digital Banking Core Release 692

Completed - The scheduled maintenance has been completed.
May 31, 01:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 01:00 PDT

Scheduled - Please be advised that Digital Banking Direct Core Production Release 692 has been scheduled for Wednesday May 31, 2023 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
May 29, 11:37 PDT

May 30, 2023

CHG136405 - Digital Banking 2-Step Verification and OAuth Release 650

Completed - The scheduled maintenance has been completed.
May 30, 01:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 01:00 PDT

Scheduled - Please be advised that Digital Banking 2-Step Verification and OAuth Production Release 650 has been scheduled for Tuesday May 30, 2023 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
May 29, 11:35 PDT

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

CHG136585 - Rollback of MDB and Forge Commercial Release 487

Completed - The scheduled maintenance has been completed.
May 27, 02:31 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 01:00 PDT

Scheduled - Please be advised that a rollback of MDB and Forge Commercial Release 487 has been scheduled for Saturday May 27, 2023 at 1 a.m. PT (4 a.m. ET) due to a technical issue found post release.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
May 26, 10:47 PDT