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Scheduled Maintenance
CHG167828 - Interac e-Transfer Maintenance Feb 7, 2026 22:00 - Feb 8, 2026 03:00 PST
Interac will be conducting a database maintenance this upcoming weekend, Saturday, February 7 from 10:00 p.m. to 3 a.m. PT (Sunday, February 8 from 1:00 to 6:00 a.m. ET).
During this maintenance, e-Transfers will be unavailable between 1 to 2 a.m. PT (4 to 5 a.m. ET), If a rollback is required by Interac, they will require an additional 60 minutes of downtime.
Central 1 - support@central1.com - 1.888.889.7878, press 1
Posted on Feb 02, 2026 - 14:47 PST
During this maintenance, e-Transfers will be unavailable between 1 to 2 a.m. PT (4 to 5 a.m. ET), If a rollback is required by Interac, they will require an additional 60 minutes of downtime.
Central 1 - support@central1.com - 1.888.889.7878, press 1
Posted on Feb 02, 2026 - 14:47 PST
Past Incidents
Feb 3, 2026
Resolved -
All application access and services have been restored.
Central 1 - Support@Central1.com - 1.888.889.7878
Feb 3, 00:56 PST
Central 1 - Support@Central1.com - 1.888.889.7878
Feb 3, 00:56 PST
Investigating -
Central 1 is currently experiencing a technical issue that is causing service degradation across multiple applications, including PaymentStream Direct, e-Transfers, MemberDirect, Forge, and Originations.
An update will be posted by 1:30 a.m. PT (4:30 a.m. ET).
Central 1 - Support@Central1.com - 1.888.889.7878
Feb 3, 00:30 PST
An update will be posted by 1:30 a.m. PT (4:30 a.m. ET).
Central 1 - Support@Central1.com - 1.888.889.7878
Feb 3, 00:30 PST
Feb 2, 2026
Resolved -
This is a follow-up to our communications of January 8, 2026; INC215029 - Wire Charge Posting Delay – December 29–31, 2025.
Central 1 is aware that wire charges for December 29, 30, and 31, 2025, were not applied as expected. Our teams have investigated and confirmed that these charges were not processed prior to month-end and year-end close.
As a result, the affected wire charges will be applied today, Monday, February 2, and backdated to January 30.
All adjustments will be applied with a note on file.
We apologize for the inconvenience this may cause and appreciate your understanding.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Feb 2, 15:04 PST
Central 1 is aware that wire charges for December 29, 30, and 31, 2025, were not applied as expected. Our teams have investigated and confirmed that these charges were not processed prior to month-end and year-end close.
As a result, the affected wire charges will be applied today, Monday, February 2, and backdated to January 30.
All adjustments will be applied with a note on file.
We apologize for the inconvenience this may cause and appreciate your understanding.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Feb 2, 15:04 PST
Feb 1, 2026
Resolved -
The UCP change was successfully rolled back, and all 3rd-party connections were restored.
If you are experiencing any connection issues after this incident, please contact Central 1.
Central 1 - Support@Central1.com - 1.888.889.7878
Feb 1, 04:27 PST
If you are experiencing any connection issues after this incident, please contact Central 1.
Central 1 - Support@Central1.com - 1.888.889.7878
Feb 1, 04:27 PST
Monitoring -
Central 1 has rolled back a change to the UCP that affected all 3rd-party connections. Connections are recovering, and Central 1 is monitoring the connections.
An update will be posted by 5 a.m. PT (8 a.m. ET).
Central 1 - Support@Central1.com - 1.888.889.7878
Feb 1, 04:12 PST
An update will be posted by 5 a.m. PT (8 a.m. ET).
Central 1 - Support@Central1.com - 1.888.889.7878
Feb 1, 04:12 PST
Investigating -
Central 1 is currently experiencing an issue with our Universal Connectivity Proxy (UCP), which connects to third-party applications and certain internal applications. As a result, multiple services across PaymentStream, Interac (e-Transfers), MemberDirect, Forge, and Originations are not available.
An update will be posted by 4 a.m. PT (7 a.m. ET).
Central 1 - Support@Central1.com - 1.888.889.7878
Feb 1, 03:10 PST
An update will be posted by 4 a.m. PT (7 a.m. ET).
Central 1 - Support@Central1.com - 1.888.889.7878
Feb 1, 03:10 PST
Completed -
The scheduled maintenance has been completed.
Feb 1, 02:00 PST
Feb 1, 02:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 01:00 PST
Feb 1, 01:00 PST
Scheduled -
Effective February 1, 2026, Central 1’s hard token vendor, HyperSecu, will increase the price of a hard token from $10.00 per token to $12.00 per token. Soft tokens continue to be free of charge.
The Order Hard Tokens form on ServiceNow will be updated to reflect the new pricing.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jan 26, 13:36 PST
The Order Hard Tokens form on ServiceNow will be updated to reflect the new pricing.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jan 26, 13:36 PST
Jan 31, 2026
No incidents reported.
Jan 30, 2026
No incidents reported.
Jan 29, 2026
No incidents reported.
Jan 28, 2026
No incidents reported.
Jan 27, 2026
Resolved -
All files have been received and processed resolving the incident.
Jan 27, 19:32 PST
Jan 27, 19:32 PST
Identified -
Today’s BMO (Bank of Montreal) and BNC (National Bank of Canada) 2nd exchange incoming AFT files were not processed due to a technical issue.
One set of files for each institution was successfully received and processed. BNC’s remaining file has since been received, and the associated transactions will be included in the CR04/ON04 output files tonight.
We are continuing to work through the remaining processing for BMO and will provide a further update once the outstanding file has been received and processed.
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Jan 27, 16:18 PST
One set of files for each institution was successfully received and processed. BNC’s remaining file has since been received, and the associated transactions will be included in the CR04/ON04 output files tonight.
We are continuing to work through the remaining processing for BMO and will provide a further update once the outstanding file has been received and processed.
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Jan 27, 16:18 PST
Resolved -
Please be advised that a fix has been applied and client should now be able to edit without issue.
If you are still seeing issues, please follow clear your cache and cookies.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jan 27, 10:37 PST
If you are still seeing issues, please follow clear your cache and cookies.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jan 27, 10:37 PST
Investigating -
Please note that we are currently experiencing technical issues with Teamsite 20 Content Management system.
At this time CC Pro and E-studio user may not be able to publish pages.
OpenText is actively working on resolving the issue. Public Websites and Online Banking services are not affected.
We will provide an update by or before 1pm PT (4pm ET).
We apologize for any inconvenience this may be causing.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jan 27, 10:16 PST
At this time CC Pro and E-studio user may not be able to publish pages.
OpenText is actively working on resolving the issue. Public Websites and Online Banking services are not affected.
We will provide an update by or before 1pm PT (4pm ET).
We apologize for any inconvenience this may be causing.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jan 27, 10:16 PST
Resolved -
This incident is now resolved. Central 1 can process all incoming and outgoing wires.
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Jan 27, 10:04 PST
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Jan 27, 10:04 PST
Update -
Central 1 wires continue to experience technical issues with outgoing and incoming wires.
Wires can still be created and reviewed in PSD-Wires; they will remain in pending status.
Technical teams are actively working to restore full service and will provide an update by 10 a.m. PT (1 p.m. ET).
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Jan 27, 09:13 PST
Wires can still be created and reviewed in PSD-Wires; they will remain in pending status.
Technical teams are actively working to restore full service and will provide an update by 10 a.m. PT (1 p.m. ET).
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Jan 27, 09:13 PST
Investigating -
Central 1 continues to investigate technical issues with wires. We are still unable to process any incoming or outgoing wires.
Wires can still be created and reviewed in PSD-Wires; they will remain in pending status.
Technical teams are actively working to restore full service and will provide an update by 9 a.m. PT (12 p.m. ET).
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Jan 27, 08:15 PST
Wires can still be created and reviewed in PSD-Wires; they will remain in pending status.
Technical teams are actively working to restore full service and will provide an update by 9 a.m. PT (12 p.m. ET).
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Jan 27, 08:15 PST
Resolved -
This incident is now resolved.
Incoming and outgoing wires are in the processing queue.
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Jan 27, 07:49 PST
Incoming and outgoing wires are in the processing queue.
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Jan 27, 07:49 PST
Update -
Inbound and outbound wires for all currencies continue not to be processed.
Wires can still be created and reviewed in PSD-Wires; they will remain in pending status.
Technical teams are actively working to restore full service and will provide an update by 7:30 a.m. PT (10:30 a.m. ET).
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Jan 27, 06:30 PST
Wires can still be created and reviewed in PSD-Wires; they will remain in pending status.
Technical teams are actively working to restore full service and will provide an update by 7:30 a.m. PT (10:30 a.m. ET).
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Jan 27, 06:30 PST
Investigating -
Central 1 is currently unable to send or receive CAD, USD, or FX wires.
Wires can still be created and reviewed in PS-Wires. Central 1 and Fiserv are actively working to restore full service and will provide an update by 6:30 a.m. PT (9:30 a.m. ET).
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Jan 27, 05:30 PST
Wires can still be created and reviewed in PS-Wires. Central 1 and Fiserv are actively working to restore full service and will provide an update by 6:30 a.m. PT (9:30 a.m. ET).
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Jan 27, 05:30 PST
Completed -
The scheduled maintenance has been completed.
Jan 27, 01:30 PST
Jan 27, 01:30 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 01:00 PST
Jan 27, 01:00 PST
Scheduled -
Please be advised that Digital Fuse Release 1.22.2 has been scheduled for Tuesday January 27, 2025 at 1:00 a.m. PT (4:00 a.m. ET).
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jan 26, 10:16 PST
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jan 26, 10:16 PST
Completed -
The scheduled maintenance has been completed.
Jan 27, 01:30 PST
Jan 27, 01:30 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 01:00 PST
Jan 27, 01:00 PST
Scheduled -
Please be advised that MDB, Forge Commercial, and CAS Online Release 521+522 has been scheduled for Tuesday January 27, 2026 at 1 a.m. PT (4 a.m. ET).
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jan 20, 13:13 PST
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jan 20, 13:13 PST
Jan 26, 2026
No incidents reported.
Jan 25, 2026
Completed -
The scheduled maintenance has been completed.
Jan 25, 10:00 PST
Jan 25, 10:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 09:00 PST
Jan 25, 09:00 PST
Scheduled -
Central 1 will be performing routine security patching on the FTP server this Sunday, January 25, 2026, from 9 to 10 a.m. PT (12 to 1 p.m. ET).
During this time, the FTP server will not be available.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jan 20, 07:50 PST
During this time, the FTP server will not be available.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jan 20, 07:50 PST
Completed -
The scheduled maintenance has been completed.
Jan 25, 04:00 PST
Jan 25, 04:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 04:00 PST
Jan 24, 04:00 PST
Scheduled -
Please be advised that OpenText is performing a TeamSite and eStudio Version Update to ensure continued support and enhanced platform stability moving forward. The upgrade process is expected to take up to 24 hours.
During the 24-hour upgrade window, TeamSite may be intermittently unavailable. Workflows scheduled during this time will pause and resume once the upgrade is complete. To minimize disruption, please publish any critical or time-sensitive workflows before the upgrade begins.
This upgrade is scheduled to start Saturday January 24, 2026 at 4:00 a.m. PT (7:00 a.m. ET).
DigitalBanking_Support@central1.com - 1.888.889.7878
Jan 19, 13:22 PST
During the 24-hour upgrade window, TeamSite may be intermittently unavailable. Workflows scheduled during this time will pause and resume once the upgrade is complete. To minimize disruption, please publish any critical or time-sensitive workflows before the upgrade begins.
This upgrade is scheduled to start Saturday January 24, 2026 at 4:00 a.m. PT (7:00 a.m. ET).
DigitalBanking_Support@central1.com - 1.888.889.7878
Jan 19, 13:22 PST
Jan 24, 2026
Jan 23, 2026
Resolved -
Microsoft has resolved the technical issues affecting Outlook and Microsoft 365.
Central 1 Support - Support@central1.com - 1-888-889-7878, press 1
Jan 23, 04:35 PST
Central 1 Support - Support@central1.com - 1-888-889-7878, press 1
Jan 23, 04:35 PST
Identified -
Central 1 is aware of an ongoing service disruption impacting Microsoft Outlook and Microsoft 365, which has been reported as sporadic and continuing to degrade across multiple regions.
At this time, Central 1 is not aware of any confirmed impacts to our services. However, given the nature of the reported issue, there is a possibility that email delivery may be delayed or intermittently affected.
If you have sent Central 1 an important email and have not received a response within your usual turnaround time, we recommend calling Support to ensure your message was received successfully.
Central 1 Support - Support@central1.com - 1-888-889-7878, press 1
Jan 22, 14:59 PST
At this time, Central 1 is not aware of any confirmed impacts to our services. However, given the nature of the reported issue, there is a possibility that email delivery may be delayed or intermittently affected.
If you have sent Central 1 an important email and have not received a response within your usual turnaround time, we recommend calling Support to ensure your message was received successfully.
Central 1 Support - Support@central1.com - 1-888-889-7878, press 1
Jan 22, 14:59 PST
Jan 22, 2026
Jan 21, 2026
Completed -
The scheduled maintenance has been completed.
Jan 21, 01:30 PST
Jan 21, 01:30 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 01:00 PST
Jan 21, 01:00 PST
Scheduled -
Please be advised that Digital Banking Core Release 761 has been scheduled for Wednesday January 21, 2026 at 1 a.m. PT (4 a.m. ET).
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Jan 15, 09:06 PST
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Jan 15, 09:06 PST
Jan 20, 2026
No incidents reported.