All Systems Operational
Critical/High Priority Incident Alert Operational
Automated Funds Transfers ? Operational
Bill Payments Operational
Business Payments (CRA) ? Operational
Online Tracing (OLT) Operational
Cheque Processing ? Operational
Corporate Capture ? Operational
ClickSWITCH™ ? Operational
Deposit Anywhere™ (RDC) ? Operational
Currency Ordering & Returns ? Operational
Current Accounts & CBS Online Operational
File & Report Delivery (FTP and SFTP) Operational
FX Drafts Operational
FX Notes Plus Operational
FX Trader ? Operational
INTERAC e-Transfers® (EMT) Operational
INTERAC® Online Payments (IOP) Operational
INTERAC® Mobile Pay Operational
International Transfers Operational
Apple Pay Operational
Online Return System (ORS) Operational
PaymentStream™ Direct Operational
Western Union® Money Transfers via INTERAC e-Transfer® Operational
Wire Transfers Operational
Platform Infrastructure (UCS/UCP/Network) ? Operational
Forge Public ? Operational
Forge Small Business Operational
Forge Mobile ? Operational
Forge Online Banking Operational
Forge 2.0 Public Operational
Forge 2.0 Online Banking Operational
Forge 2.0 Small Business Operational
Forge 2.0 Mobile Operational
MemberDirect Retail (MDi/MDo) ? Operational
MemberDirect Small Business (MDSB) ? Operational
MemberDirect Business (MDB & BUA) ? Operational
MemberDirect Phone Banking (IVR) ? Operational
MemberDirect Mobile Banking (App, Web, Alerts, & SMS) ? Operational
ManageDirect Reports (MDNG) ? Operational
Fraud Alert Services (FAS) ? Operational
Increased Authentication & Risk Engine (RSA) Operational
Lock’N’Block™ Operational
TeamSite Content Management (CMS) Operational
Treasury Connect Operational
Origination Solutions - Open Anywhere Operational
Origination Solutions - Borrow Anywhere Operational
Central1.com ? Operational
Secure Site & User Management ? Operational
ServiceNow Operational
IFRS 9 National Reporting & Analytics Platform Operational
Status Page ? Operational
CEBA ? Operational
Test Environments Operational
Prev-Comp ? Operational
SYS ? Operational
Prev6 ? Operational
INT ? Operational
BV TEST ALERTS Operational
FW TEST ALERTS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please be advised that Digital Banking Direct Core Production Release 679 has been scheduled for Wednesday November 30, 2022 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

Posted on Nov 18, 2022 - 09:42 PST
Past Incidents
Nov 27, 2022

No incidents reported today.

Nov 26, 2022

No incidents reported.

Nov 25, 2022
Resolved - The emergency server re-start is now complete and all RSA and online banking services are now available and recovered. The incident's start time was 5:41p.m PT(8:41pm E.T) and recovered at 7:45p.m PT(10:45pm E.T).Please contact Support if you experience any further issues.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Nov 25, 19:54 PST
Update - Central 1 is in the process of performing an RSA server farm emergency re-start. An update will be provided by or before 8:30pm P.T.(11:30pm E.T.)


Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Nov 25, 19:33 PST
Investigating - Please note that we are currently experiencing an RSA OAUTH 2 Step Verification service interruption. This is affecting user logins to MemberDirect, Forge 2, and mobile app.
The following error is appearing after entering the login information in the OAUTH sign in page: "Unfortunately there was a problem with your request. Please contact technical support."
We are actively investigating and an update will be provided by or before 7:30pm P.T.(10:30pm E.T.)


Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Nov 25, 18:31 PST
Nov 24, 2022
Resolved - JIRA access for clients has been restored.

Please reach out to your Business Analyst if you need direction gaining access to the Secure Site – the new JIRA link.

Nov 24, 15:17 PST
Identified - Central 1 moved our JIRA application (https://jira.central1.com) behind the Secure Site on Wednesday, November 23 to improve its security. As a result, the process to provision access for new external users has changed and existing external users will notice some differences in logon steps. Please read our Improving JIRA Security to learn more.

Currently there is an active incident with some profiles/access to the new JIRA login where customers will see an error when trying to log on. Central 1 is working to restore access.

We will provide an update by 9 a.m. PT (12 p.m. ET) on Friday November 25 or sooner once resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Nov 24, 13:39 PST
Completed - The scheduled maintenance has been completed.
Nov 24, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 01:00 PST
Scheduled - Please be advised that MemberDirect Business Java 11 Release 483 has been scheduled for Thursday November 24, 2022 at 1 a.m. PT (4 a.m. ET).

This release will be staggered to ensure stability. This release will only be applied to 50% of the MDB production servers. Central 1 will post further maintenance notices as the remaining servers are migrated.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Nov 22, 14:00 PST
Nov 23, 2022
Resolved - Payments Canada has advised that CUPS has resolved their system issues and is in the process of sending AFT files for the morning exchange.

No further communication on this matter is expected.

Nov 23, 08:58 PST
Monitoring - Payments Canada has advised Central 1 that CUPS is experiencing internal system issues and have not sent AFT files for the morning exchange.

The estimated time of recovery is unknown.

Updates will be provided as new information is received from Payments Canada, or once the situation is resolved.


Central 1 - Support@central1.com - 1.888.889.7878, press 1

Nov 23, 08:33 PST
Nov 22, 2022
Resolved - Payments Canada has advised Central 1 that CUCM has confirmed they have posted all AFT transactions to their client organizations.

No further emails on this matter are expected

Nov 22, 21:55 PST
Update - Central 1 has been advised from Payments Canada that CUCM power has been restored, however, they are experiencing internal system issues and have not yet been able to post AFT transactions to their client organizations.

We will provide updates as new information is provided by Payments Canada, or once the situation is resolved.

Nov 22, 13:03 PST
Monitoring - Central1 has been advised by Payments Canada, that due to a power outage, CUCM is unable to post AFT transactions to their client organizations in accordance with the 2-hour funds availability.

This disruption started affecting FI files transmitted during the November 22nd morning exchange. The estimated time of recovery is unknown.

We will provide updates as new information is provided by Payments Canada, or once the situation is resolved.


Central 1 - Support@central1.com - 1.888.889.7878, press 1

Nov 22, 12:09 PST
Nov 21, 2022

No incidents reported.

Nov 20, 2022
Completed - The scheduled maintenance has been completed.
Nov 20, 10:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 09:00 PST
Scheduled - Central 1 will be performing routine security patching on the FTP server this Sunday, November 20, 2022, from 9 to 10 a.m. PT (12 to 1 p.m. ET).

During this time, the FTP server will not be available.


Central 1 - Support@central1.com - 1.888.889.7878, press 1

Nov 15, 07:26 PST
Completed - The scheduled maintenance has been completed.
Nov 20, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 01:00 PST
Scheduled - Central 1 will be performing an Interac e-Transfer maintenance this weekend, Sunday, November 20 from 1 to 4 a.m. PT (4 to 7 a.m. ET).

e-Transfer service will be unavailable for up to 30 minutes during this time.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Nov 14, 17:02 PST
Completed - The scheduled maintenance has been completed.
Nov 20, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 21:00 PST
Scheduled - OneSpan Sign has advised Central 1 that they will be performing maintenance on Saturday, November 19 from 9 p.m. to 12 a.m. PT (November 20 from 12 to 3 a.m. ET).

During the maintenance, Origination Solutions electronic signatures will not be available.


Central 1 - Origination_Support@Central1.com - 1.888.889.7878, press 1

Nov 14, 09:28 PST
Nov 19, 2022
Nov 18, 2022
Resolved - The Forge 2 Public Website has remained stable throughout the day. We have already passed peak load for today and all systems are healthy.
C1 will continue to work with OpenText to find root cause and will provide a postmortem in the coming weeks.

Nov 18, 14:14 PST
Monitoring - All Forge Public sites have been restored and the system is currently stable. We will continue to monitor.
Nov 17, 20:06 PST
Update - The process of the full site recycle is successfully recovering service. Central 1 and OpenText will continue our investigation while monitoring stability.
Nov 17, 19:05 PST
Update - In an exercise to find the point of failure with the Forge 2.0 Public Websites, Central 1 is working with OpenText to completely takedown, recycle and restart each individual public website.

As we perform this exercise your members may notice a brief outage in public website access instead of the degraded performance. Online banking access and Mobile App will continue to remain available throughout this triage.

An update will be provided on or before 7:00pm P.T. (10:00pm E.T.)

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Nov 17, 18:12 PST
Update - Central 1 continues to support our vendor's investigation. Additional logging and debugging has been implemented to assist with the triage.

An update will be provided on or before 6:00pm P.T. (9:00pm E.T.)

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Nov 17, 17:09 PST
Update - We are continuing to investigate this issue.
OpenText and Central 1 are working together on finding a solution.

An update will be provided on or before 5:00pm P.T. (8:00pm E.T.)

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Nov 17, 16:00 PST
Update - Investigation continues, as this incident is being treated with highest priority. OpenText and Central 1 are working together on finding a solution.

An update will be provided on or before 4:00pm P.T. (7:00pm E.T.)

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Nov 17, 14:56 PST
Update - OpenText is continuing to work to recover Forge 2.0 Public Website stability. Your public website has been latent or unavailable since 11 a.m. PT (2 p.m. ET).

Online banking is not affected, and users/members who have the login page bookmarked will be able to login and perform transactions. Mobile App has not experienced any degradation and continues to remain available for members.

Central 1 will continue to escalate with our vendor and provide our next update by 3 p.m. PT (6 p.m. ET) or sooner if services stability recovers

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Nov 17, 13:04 PST
Investigating - Please note that we are currently experiencing an OpenText public Website outage. Users will experience extreme slowness when visiting different domains or a time out gateway error 502. OpenText is actively investigating and an update will be provided on or before 1:00pm P.T. (4:00pm E.T.)

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Nov 17, 11:27 PST
Nov 17, 2022
Nov 16, 2022
Completed - The scheduled maintenance has been completed.
Nov 16, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 01:00 PST
Scheduled - Please be advised that Digital Banking Direct Core Production Release 678 has been scheduled for Wednesday November 16 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

Nov 8, 09:54 PST
Nov 15, 2022

No incidents reported.

Nov 14, 2022

No incidents reported.

Nov 13, 2022

No incidents reported.