All Systems Operational
Central 1 Services ? Operational
Payment Services ? Operational
Treasury Services ? Operational
Digital Banking Services ? Operational
Incident Alerting ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Central 1 will be performing an Interac e-Transfer maintenance this weekend, Sunday, February 9 from 1 to 3 a.m. PT (4 to 6 a.m. ET).

e-Transfer service will be unavailable for up to 30 minutes during this time.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

Posted on Feb 03, 2025 - 14:13 PST
Please be advised that Digital Banking OIDC Production Release 1.0.44 has been scheduled for Tuesday February 11, 2025 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

Posted on Feb 06, 2025 - 13:48 PST
CHG155789 - Digital Fuse Release 1.20.0 Feb 12, 2025 01:00-01:30 PST
Please be advised that Digital Fuse Release 1.20.0 has been scheduled for Wednesday February, 12, 2025 at 1:00 a.m. PT (3:00 a.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Posted on Jan 31, 2025 - 14:25 PST
Please be advised that Digital Banking Direct Core Production Release 737 has been scheduled for Thursday February 20, 2025 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

Posted on Feb 07, 2025 - 13:48 PST
Past Incidents
Feb 7, 2025
Completed - The scheduled maintenance has been completed.
Feb 7, 18:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 09:00 PST
Scheduled - Convera has informed Central 1 that they will be performing software system maintenance on the FX Draft application starting on Friday, February 7, 2025, at 9:00 p.m. PT (12:00 a.m. ET) to Saturday, February 8, 2025, at 6 a.m. PT (9:00 a.m. ET).

During this time, users should not be impacted and will continue to have access to the FX Drafts application.

Central 1 - Support@central1.com - 1.888.889.7878, press 1.

Feb 5, 07:21 PST
Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025
Resolved - Please be informed that Central 1 experienced a service disruption with our e-Transfer 3.5 API services on Saturday, February 1, from 11:23 a.m. to 12:03 p.m. PT (2:23 to 4:03 p.m. ET). The service was restarted to clear sessions which resolved the issue. Please note, 3.4 API e-Transfer and all other e-Transfers were not impacted.

Central 1 will provide a postmortem within the next two weeks.

Client Support Services
T 888 889 7878 Option 2 - DigitalBanking_Support@central1.com

Feb 3, 09:03 PST
Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025
Resolved - Services have remained stable since loadbalancing back across regions yesterday, January 29th.

A postmortem will be completed within the next two weeks.

Jan 30, 09:36 PST
Update - Our Digital Banking services have fully stabilized following earlier authentication disruptions. While most clients experienced no outage due to our automated recovery in the Vancouver data center, some clients using OIDC authentication may have encountered login issues for up to two hours before services were restored. We have now fully transitioned OIDC authentication to our Vancouver UCP server and continue to monitor system performance.

Our teams are actively working to resolve the network issue in our Eastern data center. We will only restore the connection once our changes have been thoroughly tested to ensure stability. Our next update will be provided by 9:30 a.m. PT (12:30 p.m. ET).

Jan 28, 23:04 PST
Monitoring - Please note, that we have moved the OIDC authentication services to our Vancouver UCP server and logins using OIDC are now working. We continue to investigate the issue and monitoring the traffic.
We will provide an update by or before 9:30 AM PT (12:30 PM ET).

Central 1 Client Support Services T 888 889 7878 Option 2 / DigitalBanking_Support@central1.com

Jan 28, 21:03 PST
Investigating - Digital Banking is currently experiencing a network outage in our Azure data center and have failed Online Banking services over to the Vancouver data center. But, this issue is currently affecting logins that use OIDC authentication. Our Central 1 teams are actively working on resolving the issue. We will provide an update by 9:30 PM PT (12:30 AM ET).

Central 1 Client Support Services T 888 889 7878 Option 2 / DigitalBanking_Support@central1.com

Jan 28, 20:38 PST
Jan 29, 2025

No incidents reported.

Jan 28, 2025
Completed - The scheduled maintenance has been completed.
Jan 28, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 01:00 PST
Scheduled - Please be advised that MDB and Forge Commercial Production Release 508+509 has been scheduled for Tuesday January 28, 2025 at 1 a.m. PT (4 a.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Jan 15, 14:52 PST
Jan 27, 2025
Resolved - The OLT application is now available.

Please contact Client Support if you encounter any further issues with OLT.

Central 1 - Support@central1.com - 1.888.889.7878, press 1.

Jan 27, 06:15 PST
Identified - The bill payment Online Tracing (OLT) application is currently unavailable, users are encountering the error message “Service Temporarily Unavailable” when attempting to access the application.

Central 1’s technical staff is investigating.

An update will be sent out at 8 a.m. PT (11:00 am ET), or sooner if OLT becomes available

Central 1 - Support@central1.com - 1.888.889.7878, press 1.

Jan 27, 05:44 PST
Jan 26, 2025
Completed - The scheduled maintenance has been completed.
Jan 26, 10:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 09:00 PST
Scheduled - Central 1 will be performing routine security patching on the FTP server this Sunday, January 26, 2025, from 9 to 10 a.m. PT (12 to 1 p.m. ET).

During this time, the FTP server will not be available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Jan 21, 06:39 PST
Jan 25, 2025

No incidents reported.

Jan 24, 2025
Resolved - Servus Mastercard has advised any payments made between January 15 to January 20 were delayed due to their system issues. All delayed payments have now been applied and backdated to the original date of payment.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Jan 24, 08:48 PST
Monitoring - Central 1 has been advised by Servus Mastercard that, due to technical issues, all payments made on January 16 have not yet been applied. They are actively investigating the matter.

We will provide an update once Servus Mastercard has more information and/or has resolved their issues.


Central 1 – Support@central1.com – 1.888.889.7878, press 1

Jan 23, 16:15 PST