INC216810 – Experience Studio Editing Issues
Investigating - Please note that we have identified an issue in Experience Studio where the application may freeze if the text contains a “%” symbol during on-page editing using the pencil icon.

This issue does not occur when content is edited through Component Properties. As a workaround, please ensure that any edits are made within Component Properties by selecting the component and clicking the gear icon in the top-right corner.

OpenText is currently working on a fix. We’ll share updates as soon as they’re available.

Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878
Feb 11, 2026 - 11:44 PST
Central 1 Services Operational
Payment Services Operational
Treasury Services Operational
Digital Banking Services Operational
Incident Alerting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

CHG167185 - MDB, Forge Commercial, and CAS Online Release 523 Feb 24, 2026 01:00-01:30 PST

Please be advised that MDB, Forge Commercial, and CAS Online Release 523 has been scheduled for Tuesday February 24, 2026 at 1 a.m. PT (4 a.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Posted on Feb 19, 2026 - 13:31 PST
Feb 22, 2026
CHG167787 - File Transfer Protocol (FTP) Server Maintenance
Completed - The scheduled maintenance has been completed.
Feb 22, 10:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 09:00 PST
Scheduled - Central 1 will be performing routine security patching on the FTP server this Sunday, February 22, 2026, from 9 to 10 a.m. PT (12 to 1 p.m. ET).

During this time, the FTP server will not be available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Feb 18, 06:25 PST
CHG164400 – Central 1 Interac e-Transfer maintenance this weekend
Completed - The scheduled maintenance has been completed.
Feb 22, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 01:00 PST
Scheduled - Central 1 will be performing an Interac e-Transfer maintenance this weekend, Sunday, February 22 from 1 to 3 a.m. PT (4 to 6 a.m. ET).

e-Transfer service will be unavailable for up to 30 minutes during this time.

Central 1 - Support@central1.com - 1.888.889.7878
Feb 18, 11:19 PST
Feb 21, 2026
CHG167780 – Disaster Recovery Exercise (DRE) for IFRS 9 Platform – February 21, 2026
Completed - The scheduled maintenance has been completed.
Feb 21, 13:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 08:00 PST
Scheduled - Business continuity planning and preparedness are critical areas of focus for Central 1. As part of our ongoing resiliency testing, Central 1 will be conducting a Disaster Recovery Exercise (DRE) for the IFRS 9 Platform on Saturday, February 21, 2026, between 8:00 a.m. and 1:00 p.m. PT (11:00 a.m. to 4:00 p.m. ET).

During this maintenance window, the IFRS 9 Platform will be unavailable while services are failed over to our secondary environment and subsequently restored to the primary environment. The IFRS 9 Platform team will provide confirmation once DRE testing has been completed and the platform is fully available.

Central 1 – Support@central1.com - 1.888.889.7878, press 1
Feb 13, 11:58 PST
Feb 20, 2026

No incidents reported.

Feb 19, 2026
CHG166462 - Digital Banking Core Release 763
Completed - The scheduled maintenance has been completed.
Feb 19, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 01:00 PST
Scheduled - Please be advised that Digital Banking Core Release 763 has been scheduled for Thursday February 19, 2026 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Feb 11, 14:07 PST
Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026
CHG166774 – Central 1 Interac e-Transfer maintenance this weekend
Completed - The scheduled maintenance has been completed.
Feb 15, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 01:00 PST
Scheduled - Central 1 will be performing an Interac e-Transfer maintenance this weekend, Sunday, February 15 from 1 to 3 a.m. PT (4 to 6 a.m. ET).

e-Transfer service will be unavailable for up to 30 minutes during this time.

Central 1 - Support@central1.com - 1.888.889.7878
Feb 9, 15:29 PST
Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026
INC216881 - Teamsite and eStudo Intermittent timeouts and slowness
Resolved - The incident has been resolved.
Feb 12, 16:36 PST
Identified - Please be advised, OpenText is restarting Teamsite. This will cause a 2 minute full outage of the authoring/editing interface. This will have no impact on live sites (your customers or members will not be impacted).

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Feb 12, 15:20 PST
Feb 11, 2026
INC216794 :: MemberDirect Integrated Services Monthly Reports - Unique Logins
Resolved - The January 2026 MemberDirect Integrated Services Monthly report and the January 2026 MemberDirect Small Business Services Monthly Report were missing the Unique Logins that are found at the top bar of each of Web, Apple, Android. This was resolved yesterday at 14:32 PST. the root cause was that log data was missing on splunk for a few days, and platform reloaded the data and regenerated the reports for all CUs.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Feb 11, 08:03 PST
Feb 10, 2026

No incidents reported.

Feb 9, 2026
INC216650 - POS and SCD Settlement Delay - February 7 & 8 (Cardtronics/PSP Clients)
Resolved - ***This notice is directed to those clients that use Cardtronics/PSP as their switch provider***

The POS and SCD settlement file for both February 7th and 8th was delayed from Cardtronics/PSP to Central 1. The files have now been received and will be processed and included in tomorrows reports (February 9th).

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Feb 9, 10:42 PST
Feb 8, 2026
CHG167828 - Interac e-Transfer Maintenance
Completed - The scheduled maintenance has been completed.
Feb 8, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 22:00 PST
Scheduled - Interac will be conducting a database maintenance this upcoming weekend, Saturday, February 7 from 10:00 p.m. to 3 a.m. PT (Sunday, February 8 from 1:00 to 6:00 a.m. ET).

During this maintenance, e-Transfers will be unavailable between 1 to 2 a.m. PT (4 to 5 a.m. ET), If a rollback is required by Interac, they will require an additional 60 minutes of downtime.

Central 1 - support@central1.com - 1.888.889.7878, press 1
Feb 2, 14:47 PST
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