INC220098 : International Transfer Service Interruption
Update - We are continuing to investigate the root cause of the international transfer service interruption. Our technical teams remain focused on the analysis and resolution process.

We will provide the next update on or before Monday, April 20, by 2 p.m. PT / 5 p.m. ET.
Apr 17, 2026 - 14:24 PDT
Investigating - Please be advise that International transfer services are currently unavailable in online banking.
We are conducting a thorough analysis of the systems involved and working towards resolving the issue. We will provide an update on or before Friday April 17, 2 p.m. PT / 5 p.m. ET.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 16, 2026 - 12:28 PDT
Central 1 Services Operational
Payment Services Operational
Treasury Services Operational
Digital Banking Services Operational
Incident Alerting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

CHG170190 - Interac Infrastructure Upgrade Apr 23, 2026 22:00 - Apr 24, 2026 03:00 PDT

Please be advised that Interac has informed Central 1 that they will performing a capacity upgrade for core e-Transfer servers this Thursday, April 23 from 10 p.m. to 3 a.m. PT (Friday, April 24 from 1 to 6 a.m. ET).

During the change window there is a possibility for delayed completion of e-Transfer payments and notifications.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Posted on Apr 20, 2026 - 15:28 PDT

CHG170107 – Central 1 Application Login Services Maintenance Apr 26, 2026 15:47-16:47 PDT

Central 1 will be performing a change this Sunday, April 26 between 1 to 3 a.m. PT (4 to 6 a.m. ET) to our Login Services database.

During the maintenance you will not be able to log into most Central 1 services like “Applications” launched from Client Centre and ServiceNow.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Posted on Apr 20, 2026 - 15:49 PDT
Apr 21, 2026
CHG168503 - MDB, Forge Commercial, and CAS Online Release 524+525
Completed - The scheduled maintenance has been completed.
Apr 21, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 01:00 PDT
Scheduled - Please be advised that MDB, Forge Commercial, and CAS Online Release 524+525 has been scheduled for Tuesday April 21, 2026 at 1 a.m. PT (4 a.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 16, 13:21 PDT
Apr 20, 2026
Resolved - INC220338 – Central 1 UCS 43-minute Service Degradation
Resolved - Central 1 received alerts starting around 3:34 p.m. PT (6:34 p.m. ET) for UCS service degradation, impacting e-Transfers 3.4, Bill Payments, Remote Deposit Capture (RDC) Payments Services, and login services (OIDC) to Digital Banking (Forge and MemberDirect).

The service degradation lasted from 3:34 to 4:17 p.m. PT (6:34 to 7:17 p.m. ET) (43-minute degradation). Services have recovered and have remained stable.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 20, 16:45 PDT
INC220280 - Incoming/outgoing wires not processing
Resolved - After further monitoring of the wire system, we can confirm that both incoming and outgoing wires are now processing.

Central 1 – Support@central1.com - 1.888.889.7878, press 1
Apr 20, 07:49 PDT
Update - Our vendor addressed their technical issue at 7:02 am PT (10 am ET), and after a server restart, service has recovered at 7:04 am PT (10:04 am ET). Inbound and Outbound wires are now processing. Wires in pending status could take an additional 30 minutes to process.

We continue to monitor the system and will send an update on system performance within the next hour.

Central 1 – Support@central1.com - 1.888.889.7878, press 1
Apr 20, 07:32 PDT
Identified - Central 1 continues to experience a technical issue preventing the processing of incoming and outgoing wires. Wires can be created and approved in PS-Wires.

The technical issue has been identified, and we are waiting for our vendor to implement a fix to their system.

The fix will be applied by 7:30 a.m. PT (10:30 a.m. ET). As soon as the wires are processed, we will send a confirmation via this channel.

Central 1 – Support@central1.com - 1.888.889.7878, press 1
Apr 20, 07:00 PDT
Update - Central 1 continues to experience a technical issue preventing incoming and outgoing wires from being processed. Wires can be created and approved in PS-Wires.

We have engaged our technical teams along with our 3rd party providers, Fiserv and IBM

An update will be provided by 6:45 a.m. PT (9:45 a.m. ET) or sooner if the incident is resolved.

Central 1 – Support@central1.com - 1.888.889.7878, press 1
Apr 20, 06:00 PDT
Investigating - Central 1 is currently unable to send or receive CAD, USD, or FX wires. Wires can still be created and reviewed in PS-Wires.

Central 1’s technical resources are actively working to restore full service. We will provide an update by 5:45 a.m. PT (8:45 a.m. ET).

Central 1 – Support@central1.com - 1.888.889.7878, press 1
Apr 20, 05:15 PDT
INC220280 - Incoming/outgoing wires not processing
Resolved - Central 1 is currently unable to send or receive CAD, USD, or FX wires. Wires can still be created and reviewed in PaymentStream Direct Wires.

Central 1’s technical resources are actively working to restore full service. We will provide an update by 5:45 a.m. PT (8:45 a.m. ET).

Central 1 – Support@central1.com - 1.888.889.7878, press 1
Apr 20, 05:11 PDT
Apr 19, 2026
INC220235 - RESOLVED - PaymentStream Direct not accessible
Resolved - Service has been restarted and PaymentStream Direct is now fully accessible.

Thank you for your patience during this service outage.


Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 19, 12:47 PDT
Investigating - Central 1 is aware that PaymentStream Direct is not accessible and have initiated an immediate investigation. User will receive an error message that the server is unavailable after entering the 2-step token code.

Keeping you informed during this incident is important to us. We’ll share another update with you by today at 2 p.m. PT (5 p.m. ET), or as soon as we have significant developments to report on. Thank you for your patience.


Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 19, 12:04 PDT
CHG169420: Interac: Database Maintenance
Completed - The scheduled maintenance has been completed.
Apr 19, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 23:00 PDT
Scheduled - Interac has scheduled their e-Transfer Database Maintenance.

During this maintenance, Interac will temporarily suspend traffic, resulting in a 4-hour service interruption for e-Transfers from Saturday April 18 to Sunday April 19, from approximately 11:00 p.m. PT Saturday to 3:00 a.m. PT (2:00 a.m. to 6:00 a.m. ET).
Impact During Change:
For approximately 60 minutes between 1:00 a.m. PT and 2:00 a.m. PT (04:00 ET to 05:00 ET), all traffic will be paused.
During this window:
- All e‑Transfer services will be unavailable
- Interac e‑Transfer payment attended deposit links will not be accessible
- Customers will not receive email or SMS notifications. But all notifications will be automatically processed after.

Following the upgrade, Interac will enter a Hypercare monitoring period beginning at approximately 3:00 a.m. PT (6:00 a.m. ET). During this time, Central 1 will continue to monitor closely and coordinate with Interac to ensure service stability.

If a rollback is required, Interac may extended the downtime up to 1 hour.

Central 1 Support – Support@central1.com – 1.888.889.7878 (option 1)
Apr 14, 07:32 PDT
Apr 18, 2026
Apr 17, 2026

Unresolved incident: INC220098 : International Transfer Service Interruption.

Apr 16, 2026
Apr 15, 2026
INC220029 - Teamsite 20 Component/Widget Outage
Resolved - Please be advised that the reported performance issues have been resolved. The fix involved applying a necessary certificate to the environment. Following diligent work by the OpenText team, all services are now fully operational.
Apr 15, 13:27 PDT
Update - We are continuing to investigate this issue.
Apr 15, 11:41 PDT
Investigating - Please be advised that certain TeamSite components, including the Find a Branch/ATM tool, are experiencing inconsistent behaviour. Our internal platform team and OpenText are conducting an immediate investigation and are working to resolve the issue as quickly as possible.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 15, 11:02 PDT
CHG169071-Digital Banking Core Release 765+767
Completed - The scheduled maintenance has been completed.
Apr 15, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 01:00 PDT
Scheduled - Please be advised that Digital Banking Core Release 765+767 has been scheduled for Wednesday April 15, 2026 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 7, 09:33 PDT
Apr 14, 2026
INC219954 :: Intermittent 2SV login errors
Resolved - The incident has been resolved.
We will complete a postmortem, and share these results when available.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 14, 11:16 PDT
Investigating - Please be advised that members may have intermittent login failures on Retail and Small Business banking.
We are actively investigating to identify the root cause and assess the impact.
Members using biometric login or unchallenged two-step verification (2SV) are not affected.
We are conducting a thorough analysis of the systems involved and working toward resolving the issue.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 14, 10:30 PDT
INC219943 - Missing AFT Batch Return Reports
Resolved - Central 1’s ORS (Online Return System) batch return job did not run at 4 p.m. PT (7 p.m. ET) or 11 p.m. PT (2 a.m. ET) yesterday.

The files have been uploaded for processing, and the transactions will be recorded in tomorrow’s ICBS and ICBR reports.

Central 1 - Support@central1.com - 1.888.889.7878, press
Apr 14, 08:51 PDT
Apr 13, 2026

No incidents reported.

Apr 12, 2026
CHG166785 – Central 1 Interac e-Transfer maintenance this weekend
Completed - The scheduled maintenance has been completed.
Apr 12, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 01:00 PDT
Scheduled - Central 1 will be performing an Interac e-Transfer maintenance this weekend, Sunday, April 12 from 1 to 3 a.m. PT (4 to 6 a.m. ET).

e-Transfer service will be unavailable for up to 30 minutes during this time.

Central 1 - Support@central1.com - 1.888.889.7878
Apr 6, 16:00 PDT
CHG169401 - Outseer Fraud Manager Application Upgrade
Completed - The scheduled maintenance has been completed.
Apr 12, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 01:00 PDT
Scheduled - Please be advised the Outseer Fraud Manager application upgrade to version 7.4.1.3 has been scheduled for Sunday, April 12, 2026 at 1 a.m. PT (4 a.m. ET).

For more details refer to the advisory below.

Outseer Fraud Manager Application Upgrade v7.4.1.3
Apr 6, 15:59 PDT
Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

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