Update - Central 1 is actively following up with Home Trust Visa and we have been advised that they are still investigating the issue on their side.

We will provide another update on Thursday, September 29, or sooner if we receive word from the biller that the issue has been resolved.

Sep 27, 2022 - 09:01 PDT
Monitoring - Home Trust Visa has advised Central 1 there is a delay in processing payments made on September 10. They are actively investigating and all payments will be backdated to original payment date. Only payments made on September 10 were affected.

Central 1 will advise when Home Trust Visa has been able to resolve their issue.


Central 1 - Support@central1.com - 1.888.889.7878, press 1

Sep 23, 2022 - 13:12 PDT
Update - Please be advised that another workaround has been discovered. Members can add an e-Transfer recipient via the Mobile App outside the send e-Transfer flow. The member does not need to access desktop to work around the incident.

Incident can be reproduced in the following scenario:

1. Member has an empty e-Transfer contact list.
2. Member goes to send an e-Transfer in the Mobile App.
3. Member tries to add an e-Transfer contact as part of the Send flow.
4. Error is displayed that the service is unavailable.

Adding a contact outside this flow in either the Mobile App or on Desktop will work around the incident.

C1 is working on a core fix, and it should be available in the next release.

Sep 01, 2022 - 11:37 PDT
Update - We are continuing to work on a fix for this issue.
Aug 31, 2022 - 14:12 PDT
Identified - Please be advised, an incident was introduced with release 670 on August 24th. If a member does not have any existing Interac e-Transfer contacts, and tries to send an e-Transfer via Mobile App, then the Mobile App will return an error.

This issue should only affect a small number of members; new members, members with new PANs that were not migrated via PAN Migration or PSD PAN Change, or members that have manually removed all their e-Transfer contacts.

The work around is to add at least one e-Transfer recipient via Desktop.

Central 1 is actively investigating a fix and will provide an update tomorrow, September 1 by 10 A.M. PT (1 P.M. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Aug 31, 2022 - 11:47 PDT
Critical/High Priority Incident Alert Operational
Automated Funds Transfers ? Operational
Bill Payments Operational
Business Payments (CRA) ? Operational
Online Tracing (OLT) Operational
Cheque Processing ? Operational
Corporate Capture ? Operational
ClickSWITCH™ ? Operational
Deposit Anywhere™ (RDC) ? Operational
Currency Ordering & Returns ? Operational
Current Accounts & CBS Online Operational
File & Report Delivery (FTP and SFTP) Operational
FX Drafts Operational
FX Notes Plus Operational
FX Trader ? Operational
INTERAC e-Transfers® (EMT) Operational
INTERAC® Online Payments (IOP) Operational
INTERAC® Mobile Pay Operational
International Transfers Operational
Apple Pay Operational
Online Return System (ORS) Operational
PaymentStream™ Direct Operational
Western Union® Money Transfers via INTERAC e-Transfer® Operational
Wire Transfers Operational
Platform Infrastructure (UCS/UCP/Network) ? Operational
Forge Public ? Operational
Forge Small Business Operational
Forge Mobile ? Operational
Forge Online Banking Operational
Forge 2.0 Public Operational
Forge 2.0 Online Banking Operational
Forge 2.0 Small Business Operational
Forge 2.0 Mobile Operational
MemberDirect Retail (MDi/MDo) ? Operational
MemberDirect Small Business (MDSB) ? Operational
MemberDirect Business (MDB & BUA) ? Operational
MemberDirect Phone Banking (IVR) ? Operational
MemberDirect Mobile Banking (App, Web, Alerts, & SMS) ? Operational
ManageDirect Reports (MDNG) ? Operational
Fraud Alert Services (FAS) ? Operational
Increased Authentication & Risk Engine (RSA) Operational
Lock’N’Block™ Operational
TeamSite Content Management (CMS) Operational
Treasury Connect Operational
Origination Solutions - Open Anywhere Operational
Origination Solutions - Borrow Anywhere Operational
Central1.com ? Operational
Secure Site & User Management ? Operational
ServiceNow Operational
IFRS 9 National Reporting & Analytics Platform Operational
Status Page ? Operational
CEBA ? Operational
Test Environments Operational
Prev-Comp ? Operational
SYS ? Operational
Prev6 ? Operational
INT ? Operational
BV TEST ALERTS Operational
FW TEST ALERTS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Central 1 will be performing a network maintenance with our internet service provider this upcoming weekend.

When: Saturday, October 1 from 1 to 1:30 a.m. PT (4 to 4:30 a.m. ET).

During the maintenance there may be a brief service interruption to internet services including digital banking services, PaymentStream Direct applications, FTP, and Secure Site.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

Posted on Sep 26, 2022 - 16:22 PDT
Central 1 will be upgrading our instance of ServiceNow to the latest version (Tokyo) this upcoming weekend.

The upgrade will introduce common platform bug fixes, new features, security patches and a revitalized platform user interface. Users who primarily interact with ServiceNow via the Service Portal will not see any visible differences and will continue to enjoy the same look and feel as before.

ServiceNow will remaining available throughout the maintenance occuring on Saturday, October 1, between 12 to 10 p.m. PT (3 p.m. to 1 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

Posted on Sep 26, 2022 - 16:18 PDT
Central 1’s telecommunications provider will be performing network maintenance this weekend.

When: Saturday, October 1st from 10 p.m. PT to 4 a.m. PT (Sunday, October 2nd from 1 to 7 a.m. ET)

Internet services including digital banking services, PaymentStream Direct, FTP, and Secure Site may be impacted for a brief moment during the switch to our redundant connection. Every effort will be taken to minimize this service interruption.

Central 1 - DigitalBanking_Support@Central1.com | support@central1.com - 1.888.889.7878

Posted on Sep 26, 2022 - 16:24 PDT
Please be advised that MemberDirect Business Core Production Release 483 has been scheduled for Thursday October 6, 2022 at 1 a.m. PT (4 a.m. ET).

This release will be staggered to ensure stability. This release will only be applied to MDB production server one at a time. Central 1 will post further maintenance notices as the other two servers are migrated.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Posted on Sep 08, 2022 - 14:00 PDT
Past Incidents
Sep 27, 2022
Completed - The scheduled maintenance has been completed.
Sep 27, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 01:00 PDT
Scheduled - Please be advised that Central 1 will be combining our pending release of Digital Banking Core Release 671 with patch release 672 . The core release (671 + 672) is now scheduled for Tuesday, September 27, 2022. The release will be performed in a manner that minimizes customer impact by ensuring all servers are updated at different times. The installation will occur at 1 a.m. PT (4 a.m. ET) and may impact your customers for up to 30 minutes.

For clients on v17 Mobile Apps, this release will also include theming updates that will ensure consistency of branding colors used throughout the apps. As a result, you may see minor visual changes to bring your app in line with our Forge Mobile App Style Guide. Should you have any questions or notice any inconsistencies with previous customizations, please don’t hesitate to contact us.

If any issues are uncovered during internal testing, this release may be postponed with a notification sent on or before September 26, 2022.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

Sep 23, 15:29 PDT
Sep 26, 2022

No incidents reported.

Sep 25, 2022
Completed - The scheduled maintenance has been completed.
Sep 25, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 09:00 PDT
Scheduled - Central 1 will be performing routine security patching on the FTP server this Sunday, September 25, 2022, from 9 to 10 a.m. PT (12 to 1 p.m. ET).

During this time, the FTP server will not be available.


Central 1 - Support@central1.com - 1.888.889.7878, press 1

Sep 20, 06:27 PDT
Completed - The scheduled maintenance has been completed.
Sep 25, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 21:00 PDT
Scheduled - Central 1’s telecommunications provider will be performing network maintenance this weekend.

When: Saturday, September 24 from 9 p.m. to 3 a.m. PT (Sunday, September 25 from 12 to 6 a.m. ET).

Internet services including MemberDirect, PaymentStream Direct, FTP, and Secure Site may be impacted for a brief moment during the switch to our redundant connection. Every effort will be taken to minimize this service interruption.

Central 1 - DigitalBanking_Support@Central1.com | support@central1.com - 1.888.889.7878

Sep 20, 13:21 PDT
Sep 24, 2022
Sep 23, 2022
Resolved - Collabria has resolved their incident and posted all Visa and Mastercard payments made on September 16 with no late penalties applied to the accounts.
Sep 23, 08:56 PDT
Monitoring - Collabria has advised Central 1 that they experienced system issues which has led to a delay in processing of Collabria Visa and Mastercard payments made on September 16.

Collabria is actively investigating and all payments will be backdated to original payment date. Only payments made on September 16 were affected.

Central 1 will advise when Collabria Visa and Mastercard has been able to resolve their issue.


Central 1 - Support@central1.com - 1.888.889.7878, press 1

Sep 22, 11:52 PDT
Sep 22, 2022
Resolved - Please be advised that Digital Banking Core Release 672 has been rolled back due to a technical issue found post release.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Sep 22, 09:36 PDT
Completed - The scheduled maintenance has been completed.
Sep 22, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 01:01 PDT
Scheduled - Please be advised that Forge 2.0 Public Production Release 7 has been scheduled for Thursday September 22, 2022 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

Sep 19, 13:10 PDT
Completed - The scheduled maintenance has been completed.
Sep 22, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 01:00 PDT
Scheduled - Please be advised that Central 1 will be combining our pending release of Digital Banking Core Release 671 with patch release 672. The core release (671 + 672) is scheduled for Thursday September 22, 2022. The release will be performed in a manner that minimizes customer impact by ensuring all servers are updated at different times. The installation will occur at 1 a.m. PT (4 a.m. ET) and may impact your customers for up to 30 minutes.

If any issues are uncovered during internal testing, this release may be postponed with a notification sent on or before September 21, 2022.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

Sep 13, 13:15 PDT
Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022
Resolved - Please be advised that service has been restored to the Branch and Corporate Capture applications.
Sep 19, 14:53 PDT
Update - Central 1 continues to investigate the issue where there is no image or data transferred to the Branch and Corporate Capture application after cheques have been scanned.

An update will be sent out at 3:30 p.m. PT (6:30 p.m. ET) or sooner if this issue is resolved.

Sep 19, 14:35 PDT
Investigating - Central 1 is investigating an issue where there is no image or data transferred to the application after cheques have been scanned.

An update will be sent out at 2:30 p.m. PT (5:30 p.m. ET) or sooner if this issue is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Sep 19, 13:57 PDT
Sep 18, 2022
Completed - The scheduled maintenance has been completed.
Sep 18, 17:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 22:01 PDT
Scheduled - Business continuity planning and preparedness is a critical area of focus for Central 1. On September 17 and 18, 2022, Central 1 will be performing an extensive Disaster Recovery Exercise (DRE) for Central 1 systems including those that support our Digital Banking, Payments, Origination's and Treasury services. For more details please see our Secure Site notice, Annual Disaster Recovery Exercise.

Expected service impact windows with key applications listed below for our failover from the Vancouver Data Center (VAHC) to our secondary data center and back to our primary data centre VAHC:

The following applications and services below may have periods of unavailability during our DRE at the times specified below:
• Digital Banking Forge 2.0 and MemberDirect, MemberDirect Small Business, MemberDirect Business and services; e-Transfers, Teamsite, Increased Authentication, Deposit Anywhere, International Transfers, Campaign Manager, Alerts and Forms September 18 between 1 to 6 a.m. PT (4 a.m. to 9 a.m. ET)
• AFT via PaymentStream Direct on September 17 between 10 p.m. to 11 p.m. PT (September 18 between 1 a.m. to 2 a.m. ET)
• • Treasury Services on September 17 between 10 p.m. to Sunday at 5 p.m. PT (September 18 between 1 a.m. to 8 p.m. ET)
• SFTP on September 18 between 8 a.m. to 1:30 p.m. PT (11 a.m. to 4:30 p.m. ET)
• All Origination Solutions services including the Management User Interface (MUI), Borrow Anywhere and Open Anywhere on September 17 between 10 p.m. to Sunday at 3 a.m. PT (September 18 between 1 a.m. to 6 a.m. ET)
• Bill Payment connections September 18 between 1 a.m. to 3 a.m. PT (4 a.m. to 6 a.m. ET) credit unions and banking system suppliers have been notified separately if impacted

Please contact Central 1 Support if you have any questions.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - Origination_Support@Central1.com - 1.888.889.7878

Sep 12, 11:16 PDT
Sep 17, 2022
Sep 16, 2022

No incidents reported.

Sep 15, 2022

No incidents reported.

Sep 14, 2022
Resolved - Interac confirmed they have resolved their incident – “Interac e-Transfer observed a discrepancy on the Settlement & Reconciliation files. Workaround has been put in place.”

Central 1 has confirmed that missing MR transactions as well yesterday’s MR transactions are included in today’s settlement.

All e-Transfer clients should be balanced now, however, in Central 1’s review there was some MR deposit transactions listed in our ECCX report that should be ignored; now found in the EMCD report. Please just complete your daily match and kill and settlement processes and you will be able to settle.

Sep 14, 18:39 PDT
Identified - Interac settlement files starting from September 12 are missing some Fulfill Money Request and Money Request deposit transactions. Interac is working to resolve the error causing the drops in their transactional reporting. Interac will continue to experience settlement issues until they resolve their incident. All other e-Transfer transactions are being reported accurately and this is not directly impacting your members with ‘Fulfill Money Request’ and ‘Money Request deposit’ transactions.

Impact: financial institutions will have a settlement outage with their e-Transfers reports (EMCD/EMTC) as some transactions will be missing until Interac can report the missing transactions. Also, some Money Request deposit transactions on the ECCX report will have an exclamation point (!) but do not need to be manually adjusted. Please make sure to check Interac OAS and your banking system before adjusting.

We apologize for any inconvenience this causes you or your members and will send out an update as soon as the files and reports are corrected.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

Sep 13, 17:39 PDT
Sep 13, 2022