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Central 1 Services
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Payment Services
Operational
Treasury Services
Operational
Digital Banking Services
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Incident Alerting
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 2, 2026
Resolved -
The issue impacting incoming and outgoing wire processing has now been resolved. Service was restored, and wire processing resumed at approximately 8:50 a.m. PT (11:50 a.m. ET).
During the incident, wires initiated after 6:00 a.m. PT experienced delays due to a third-party gateway issue.
All services are now operating normally, and any remaining queued wires are being processed.
We apologize for the disruption and appreciate your patience. If you continue to experience any issues, please contact our support team.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 2, 09:06 PDT
During the incident, wires initiated after 6:00 a.m. PT experienced delays due to a third-party gateway issue.
All services are now operating normally, and any remaining queued wires are being processed.
We apologize for the disruption and appreciate your patience. If you continue to experience any issues, please contact our support team.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 2, 09:06 PDT
Update -
Central 1 continues to experience a service disruption impacting incoming and outgoing wire processing. The issue began at approximately 6:00 a.m. PT (9:00 a.m. ET) and is affecting all wires initiated after this time.
We are completing a manual workaround to release pending wires as we wait for our third-party provider to resolve their gateway-related issue with IBM. Work is underway to restore MQ services and resume normal processing.
Wire creation in PaymentStream Direct remains available; however, transmission and processing are currently delayed.
Our teams remain fully engaged, and we will provide the next update within 30 minutes.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 2, 08:32 PDT
We are completing a manual workaround to release pending wires as we wait for our third-party provider to resolve their gateway-related issue with IBM. Work is underway to restore MQ services and resume normal processing.
Wire creation in PaymentStream Direct remains available; however, transmission and processing are currently delayed.
Our teams remain fully engaged, and we will provide the next update within 30 minutes.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 2, 08:32 PDT
Identified -
Central 1 is experiencing a gateway issue that has stopped processing all incoming and outgoing wires traffic.
Central 1’s 3rd-party supplier is working with IBM to resolve the gateway incident.
An update will be provided by 8:30 a.m. PT (11:30 a.m. ET)
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 2, 07:26 PDT
Central 1’s 3rd-party supplier is working with IBM to resolve the gateway incident.
An update will be provided by 8:30 a.m. PT (11:30 a.m. ET)
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 2, 07:26 PDT
Apr 1, 2026
Resolved -
Central 1 received alerts starting around 4:20 p.m. PT (7:20 p.m. ET) for UCS service degradation (around 50% reduction in traffic), impacting e-Transfers, Bill Payments and Remote Deposit Capture (RDC) Payments Services, and login services (OIDC) to Digital Banking (Forge and MemberDirect).
The service degradation lasted from 4:17 TO 4:34 p.m. PT (7:17 to 7:34 p.m. ET) (17-minute degradation) when services recovered and have remained stable.
Central 1 teams are working on the assessing the point of failure and will continue to monitor for service stability throughout the evening. A postmortem will be completed within the next two weeks.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 1, 18:01 PDT
The service degradation lasted from 4:17 TO 4:34 p.m. PT (7:17 to 7:34 p.m. ET) (17-minute degradation) when services recovered and have remained stable.
Central 1 teams are working on the assessing the point of failure and will continue to monitor for service stability throughout the evening. A postmortem will be completed within the next two weeks.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 1, 18:01 PDT
Mar 31, 2026
Resolved -
Central 1 received the evening AFT exchange files from BNC before the Payment Canada AFT exchange cut-off. The transactions were included in the March 30, CR01\ON01 AFT files.
There was no issue with any of BNC’s AFT files this morning.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 31, 10:35 PDT
There was no issue with any of BNC’s AFT files this morning.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 31, 10:35 PDT
Update -
BNC confirmed with Payments Canada that there were no issues with this morning outbound AFT files. The issue was strictly affecting AFT files destined for yesterday's Evening AFT Exchange cut-off.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 31, 07:56 PDT
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 31, 07:56 PDT
Monitoring -
Central 1 has been advised by Payments Canada that BNC experienced a delay in delivering its AFT file during the evening exchange on March 30 and the morning AFT exchange on March 31.
We will provide an update for the BNC AFT files as soon as we receive them from Payments Canada.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 31, 07:27 PDT
We will provide an update for the BNC AFT files as soon as we receive them from Payments Canada.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 31, 07:27 PDT
Resolved -
Central 1 has been advised by Payments Canada that BNC experienced a delay in delivering its AFT file during the evening exchange.
The AFT files missed in the evening exchange will be transmitted in the first AFT exchange window and will be included in this morning’s CR02/ON02 AFT file.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 31, 04:51 PDT
The AFT files missed in the evening exchange will be transmitted in the first AFT exchange window and will be included in this morning’s CR02/ON02 AFT file.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 31, 04:51 PDT
Mar 30, 2026
Resolved -
The Client Centre (Clients.Central1.Com) access issues have been resolved.
Central 1 - Support@central1.com – DigitalBanking_Support@central1.com - 1.888.889.7878
Mar 30, 07:36 PDT
Central 1 - Support@central1.com – DigitalBanking_Support@central1.com - 1.888.889.7878
Mar 30, 07:36 PDT
Investigating -
Users are experiencing an accessibility issue with the Client Centre (Clients.Central1.Com) and the services and applications behind the Client Centre. We are conducting a thorough analysis of the systems involved and working toward resolving the issue.
Central 1’s technical team is investigating and will provide another update by 8:00 a.m. PT (11:00 a.m. ET).
Central 1 - Support@central1.com – DigitalBanking_Support@central1.com - 1.888.889.7878
Mar 30, 07:11 PDT
Central 1’s technical team is investigating and will provide another update by 8:00 a.m. PT (11:00 a.m. ET).
Central 1 - Support@central1.com – DigitalBanking_Support@central1.com - 1.888.889.7878
Mar 30, 07:11 PDT
Mar 29, 2026
Completed -
The scheduled maintenance has been completed.
Mar 29, 03:00 PDT
Mar 29, 03:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 01:00 PDT
Mar 29, 01:00 PDT
Scheduled -
Central 1 will replace the signing certificate required for automated sign-on (SSO) into our applications from the Client Centre.
This Sunday, March 29, between 1 and 3 a.m. PT (4 and 6 a.m. ET).
Application login via SSO may be unavailable for up to 5 minutes during the change.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 26, 10:44 PDT
This Sunday, March 29, between 1 and 3 a.m. PT (4 and 6 a.m. ET).
Application login via SSO may be unavailable for up to 5 minutes during the change.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 26, 10:44 PDT
Mar 28, 2026
No incidents reported.
Mar 27, 2026
No incidents reported.
Mar 26, 2026
No incidents reported.
Mar 25, 2026
No incidents reported.
Mar 24, 2026
Completed -
The scheduled maintenance has been completed.
Mar 24, 22:30 PDT
Mar 24, 22:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 22:00 PDT
Mar 24, 22:00 PDT
Scheduled -
Please be advised that Digital Banking OIDC Release 1.0.60 has been scheduled for Tuesday March 24, 2026 at 10 p.m. PT (1 a.m. ET).
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Mar 18, 13:32 PDT
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Mar 18, 13:32 PDT
Mar 23, 2026
No incidents reported.
Mar 22, 2026
Completed -
The scheduled maintenance has been completed.
Mar 22, 10:00 PDT
Mar 22, 10:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 09:00 PDT
Mar 22, 09:00 PDT
Scheduled -
Central 1 will be performing routine security patching on the FTP server this Sunday, March 22, 2026, from 9 to 10 a.m. PT (12 to 1 p.m. ET).
During this time, the FTP server will not be available.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 17, 06:39 PDT
During this time, the FTP server will not be available.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 17, 06:39 PDT
Completed -
The scheduled maintenance has been completed.
Mar 22, 06:00 PDT
Mar 22, 06:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 01:00 PDT
Mar 22, 01:00 PDT
Scheduled -
On March 22, 2026, between 1 a.m. PT (4 a.m. ET) and 6 a.m. PT (9 a.m. ET), Central 1 will upgrade the cheque deposit processing platform. Remote deposit capture will not be available during the maintenance, which includes mobile, branch, and corporate capture.
Central 1’s customers have been asked to test scanners on the UAT site. The project communications have been posted on the Client Centre .
Please note that we don’t anticipate any change to mobile deposit after the maintenance.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 17, 10:46 PDT
Central 1’s customers have been asked to test scanners on the UAT site. The project communications have been posted on the Client Centre .
Please note that we don’t anticipate any change to mobile deposit after the maintenance.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 17, 10:46 PDT
Completed -
The scheduled maintenance has been completed.
Mar 22, 02:00 PDT
Mar 22, 02:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 01:01 PDT
Mar 22, 01:01 PDT
Scheduled -
Central 1 will be performing maintenance on the eCommSwitch server this Sunday, March 22, 2026, from 1 - 2 a.m. PT (4 - 5 a.m. ET).
During this time, Electronic Bill Payments will be available but may experience brief outages during server restarts.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 19, 06:29 PDT
During this time, Electronic Bill Payments will be available but may experience brief outages during server restarts.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 19, 06:29 PDT
Mar 21, 2026
No incidents reported.
Mar 20, 2026
No incidents reported.
Mar 19, 2026
No incidents reported.