Resolved -
We have identified that the ORS (Online Return System) batch return job did not run at 4 p.m. PT (7 p.m. ET) or 11 p.m. PT (2 a.m. ET) yesterday. Some organizations received the reports for yesterday, but they are incomplete.
The files have been uploaded for processing, and the transactions will be recorded in tomorrow’s ICBS and ICBR reports.
Resolved -
Central 1 has identified that some organizations are missing their ICBS (BATCH RETURNS USER SUMMARY LIST) and ICBR (BATCH RETURNS USER LIST) reports this morning.
Our technical team is investigating, and we will provide an update by 9 a.m. PT (12 p.m. ET).
Completed -
The scheduled maintenance has been completed.
Mar 10, 01:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 01:00 PDT
Scheduled -
Please be advised that Central 1 is updating the F5 portion of the SSL Certificate for https://webservices.central1.com which allows inbound traffic to the Universal Connectivity Proxy (UCP) for some Digital Banking and Payment features and products. No service interruption is expected.
Mar 9, 13:11 PDT
Completed -
The scheduled maintenance has been completed.
Mar 8, 04:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 22:00 PST
Scheduled -
Interac will be conducting a database maintenance this upcoming weekend, Saturday, March 7 from 10:00 p.m. to 3 a.m. PT (Sunday, March 8 from 1:00 to 6:00 a.m. ET).
During this maintenance, e-Transfers will be unavailable between 1 to 2 a.m. PT (4 to 5 a.m. ET), If a rollback is required by Interac, they will require an additional 60 minutes of downtime.
Completed -
The scheduled maintenance has been completed.
Mar 8, 03:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 01:00 PST
Scheduled -
Please be advised that Central 1 is updating the SSL Certificate for https://webservices.central1.com which allows inbound traffic to the Universal Connectivity Proxy (UCP) for some Digital Banking and Payment features and products.
The new UCP certificate will be installed on March 8 at 1 a.m. PT (4 a.m. ET).
There are no impacts expected to your connectivity with Central 1.
Resolved -
Please be advised that the settlement to Central 1 accounts for the March 5 CR04 AFT Clearing file was delayed. The settlement has been posted today, with an effective date of March 5.
Note, this is a delay in Central 1 account settlement only; the files were delivered to FTP directories at the usual time yesterday afternoon.
Resolved -
Please be aware that we experienced a service interruption impacting a quarter of SMS challenged logins and transactional step-ups between 12:39 a.m. (3:39 a.m. ET) and 8:31 a.m. PT (11:31 a.m. ET). During this time, users may have been unable to complete login attempts or transaction that required additional authentication. The incident has been resolved. We will complete a postmortem, and share these results when available.
Update -
We are continuing to investigate this issue.
Mar 5, 08:05 PST
Investigating -
We are investigating intermittent problems with SMS delivery for 2‑Step Verification. Affected members might encounter messages like “code cannot be delivered” or “invalid code.”
As a temporary workaround, please ask members to retry the action—additional attempts typically succeed.
We will provide updates as more information becomes available. DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Mar 5, 08:05 PST
Identified -
Please be advised that cash parcel settlements for parcels (CP) delivered on Friday, February 27 did not include the February 26 files.
The missing cash parcel data from Central 1 reports and the PREC/OREC file has been identified as an issue originating on RBC’s end. We have escalated the matter with RBC and are actively following up.
We will provide further updates as soon as more information becomes available.
