Update - Cash services users can search historical cash orders in the Cash Services application. The application will provide you with a list of all your credit unions cash orders.  Unfortunately, you cannot search by a location code as the field continues to be greyed out and unavailable.

Central 1’s cash ordering supplier continues to actively investigate and is working to resolve this issue. 

 Central 1 will provide an update to this incident Monday, March 27, 2023 at 1 p.m. PT (4 p.m. ET). 

 Central 1 - Support@central1.com - 1.888.889.7878, press 1

Mar 24, 2023 - 12:53 PDT
Update - Users continue to not be able to search historical orders in the Cash Services application. Central 1’s cash ordering supplier is still actively investigating and working to resolve this issue. 

 Central 1 will provide an update to this incident tomorrow (March 24, 2023) at 1 p.m. PT (4 p.m. ET). 

 Central 1 - Support@central1.com - 1.888.889.7878, press 1

Mar 23, 2023 - 11:09 PDT
Update - Administrators can now search for user profiles using the Cash Services application.

However, users continue to not be able to search historical orders. Central 1’s cash ordering supplier is actively investigating and working to resolve this issue.

Central 1 will provide an update to this incident at 1 p.m. PT (4 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Mar 22, 2023 - 06:48 PDT
Identified - Users continue to not be able to search historical orders and administrators are encountering an error message when searching for user profiles using the Cash Services application.

Central 1’s cash ordering supplier, is actively investigating this incident.

Central 1 will provide an update to this incident at 11 a.m. PT (2 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Mar 21, 2023 - 07:58 PDT
Update - Central 1’s cash ordering supplier continues to actively investigate the issue where users cannot search for historical orders and administrators encounter an error message when searching for user profiles.

The next update will be tomorrow (March 21, 2023, at 7 a.m. PT (10 a.m. ET).

Mar 20, 2023 - 11:35 PDT
Investigating - Central 1’s Cash Services application is not allowing users to search for historical orders on the “Manage Orders” screen due to the location field being grayed out. Cash Services administrators may also encounter an error message saying “Processing…Please wait” when searching for user profiles.

We are investigating this issue and will provide an update at 11 a.m. PT (2 p.m. ET).

All other functionalities within the Cash Services application, such as ordering cash has not been impacted.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Mar 20, 2023 - 08:54 PDT
Critical/High Priority Incident Alert Operational
Automated Funds Transfers ? Operational
Bill Payments Operational
Business Payments (CRA) ? Operational
Online Tracing (OLT) Operational
Cheque Processing ? Operational
Corporate Capture ? Operational
ClickSWITCH™ ? Operational
Deposit Anywhere™ (RDC) ? Operational
Currency Ordering & Returns ? Operational
Current Accounts & CBS Online Operational
File & Report Delivery (FTP and SFTP) Operational
FX Drafts Operational
FX Notes Plus Operational
FX Trader ? Operational
INTERAC e-Transfers® (EMT) Operational
INTERAC® Online Payments (IOP) Operational
INTERAC® Mobile Pay Operational
International Transfers Operational
Apple Pay Operational
Online Return System (ORS) Operational
PaymentStream™ Direct Operational
Western Union® Money Transfers via INTERAC e-Transfer® Operational
Wire Transfers Operational
Platform Infrastructure (UCS/UCP/Network) ? Operational
Forge Public ? Operational
Forge Small Business Operational
Forge Mobile ? Operational
Forge Online Banking Operational
Forge 2.0 Public Operational
Forge 2.0 Online Banking Operational
Forge 2.0 Small Business Operational
Forge 2.0 Mobile Operational
MemberDirect Retail (MDi/MDo) ? Operational
MemberDirect Small Business (MDSB) ? Operational
MemberDirect Business (MDB & BUA) ? Operational
MemberDirect Phone Banking (IVR) ? Operational
MemberDirect Mobile Banking (App, Web, Alerts, & SMS) ? Operational
ManageDirect Reports (MDNG) ? Operational
Fraud Alert Services (FAS) ? Operational
Increased Authentication & Risk Engine (RSA) Operational
Lock’N’Block™ Operational
TeamSite Content Management (CMS) Operational
Treasury Connect Operational
Origination Solutions - Open Anywhere Operational
Origination Solutions - Borrow Anywhere Operational
Central1.com ? Operational
Secure Site & User Management ? Operational
ServiceNow Operational
IFRS 9 National Reporting & Analytics Platform Operational
Status Page ? Operational
CEBA ? Operational
Test Environments Operational
Prev-Comp ? Operational
SYS ? Operational
Prev6 ? Operational
INT ? Operational
BV TEST ALERTS Operational
FW TEST ALERTS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Central 1 will be performing routine security patching on the FTP server this Sunday, March 26, 2023, from 9 to 10 a.m. PT (12 to 1 p.m. ET).

During this time, the FTP server will not be available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Posted on Mar 21, 2023 - 05:35 PDT
CHG134263 - Forge 2.0 Public Release 14 Mar 28, 2023 21:00 - Mar 29, 2023 00:00 PDT
Please be advised that Forge 2.0 Public Production Release 14 has been scheduled for Tuesday March 28, 2023 - 9 p.m. to 12 a.m. PT (Wednesday 12 a.m. to 3 a.m. ET)​.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

Posted on Mar 24, 2023 - 15:37 PDT
Update - This release has been postponed until further notice.
Mar 20, 2023 - 17:10 PDT
Scheduled - Please be advised that Digital Banking Direct Core Production Release 687 has been scheduled for Wednesday March 22, 2023 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

Mar 08, 2023 - 22:27 PST
Past Incidents
Mar 26, 2023
Completed - The scheduled maintenance has been completed.
Mar 26, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 01:00 PDT
Scheduled - Central 1 will be performing an Interac e-Transfer maintenance this weekend, Sunday, March 26 from 1 to 4 a.m. PT (4 to 7 a.m. ET).

e-Transfer service will be unavailable for up to 60 minutes during this time.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Mar 21, 08:28 PDT
Completed - The scheduled maintenance has been completed.
Mar 26, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 01:00 PDT
Scheduled - Central 1 will be performing a Disaster Recovery Test (DRT) for the MemberDirect Small Business (MDSB) payroll application this weekend. During the DRT Central 1 will fail over the MDSB payroll application from our Vancouver Data Center (VAHC) to the Azure cloud and back to VAHC.

When: Sunday, March 26, 2023, from 1 to 2 a.m. PT (4 to 5 a.m. ET)
Impact: MDSB Payroll will be unavailable

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Mar 22, 13:54 PDT
Mar 25, 2023

No incidents reported.

Mar 24, 2023

Unresolved incident: INC155260 - Cash Services – Unable to Search Historical Orders or Look Up User Profiles.

Mar 23, 2023
Mar 22, 2023
Resolved - The drop down to select denominations when placing a cash order is now available in the cash services application.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Mar 22, 06:16 PDT
Update - RBC continues to work to restore functionality to the cash services application.

If you have an urgent cash order, please contact Central 1 Client Support to receive a cash order form to email to RBC.

Central 1 will provide an update to this incident at 9 a.m. PT (12 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Mar 21, 12:39 PDT
Update - RBC continues to work to restore the cash services application.

If you have an urgent cash order, please, contact the RBC Cash Services Support Centre toll-free number 1-888-880-3033 to have them enter the cash order on your behalf or contact Central 1 Client Support to provide you with a form that can be emailed to RBC.

Central 1 will provide an update to this incident at 1 p.m. PT (4 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Mar 21, 10:06 PDT
Update - RBC’s technical Team is working on restoring functionality to the cash order drop down to select denominations so that cash orders can be submitted for fulfilment.

If you have an urgent cash order you can contact the RBC Cash Services Support Centre toll-free number 1-888-880-3033 to have them enter the cash order on your behalf or contact Central 1 Client Support to provide you with a form that can be emailed to RBC.

Central 1 will provide an update to this incident at 10 a.m. PT (1 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Mar 21, 06:10 PDT
Update - We are continuing to work on a fix for this issue.
Mar 20, 13:34 PDT
Identified - Credit unions have reported that when trying to place a cash order the drop down to select denominations is not working and the order cannot be submitted.

If your credit union encounters this issue, to order cash, contact the RBC Cash Services Support Centre toll-free number 1-888-880-3033 to have them enter the cash order on your behalf.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Mar 20, 13:34 PDT
Mar 21, 2023
Resolved - The reports are being re-run and are being sent out now.
Mar 21, 17:03 PDT
Identified - Central 1 found that the Interac Online Payment (IOP) stats in the February ManageDirect Reports were lower than expected. We have corrected the issue and the reports will be regenerated this afternoon.

If you encounter any further issues please contact us for assistance.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Mar 21, 11:46 PDT
Resolved - Central 1 has continued to work with Financial Institutions throughout the day, which has resulted in resolving the slowness experienced for incoming wires.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Mar 21, 12:19 PDT
Update - Due to the Payments Canada Lynx phase 2 implementation yesterday, Central 1 continues to experience some delays in receiving incoming wires from a select group of Financial Institutions.

Central 1 is working with the other Financial Institutions to ensure we receive and process the wires as soon as possible.

Central 1 will provide an update to this incident at 1 p.m. PT (4 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Mar 21, 10:13 PDT
Identified - Lynx phase 2 went live in production yesterday (March 20, 2023) with Payments Canada and the financial industry.

Due to the implementation, Central 1 is experiencing delays in receiving incoming wires this morning from some senders. We have contacted the senders and Central 1 is processing the wires as we receive them.

Central 1 will provide an update to this incident at 11 a.m. PT (2 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Mar 21, 07:07 PDT
Completed - The scheduled maintenance has been completed.
Mar 21, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 01:00 PDT
Scheduled - Please be advised that Digital Banking 2-Step Verification and OAuth Production Release 640 has been scheduled for Tuesday March 21, 2023 at 1 a.m. PT (4 a.m. ET).

The previous notice of this release was in error.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

Mar 20, 17:08 PDT
Mar 20, 2023
Resolved - OneSpan Sign has applied a fix and users can now download documents.


Central 1 - Origination_Support@Central1.com - 1.888.889.7878, press 1

Mar 20, 14:01 PDT
Identified - OneSpan Sign has identified the root cause and they are currently testing a fix.

We will provide our next update by 4 p.m. PT (7 p.m. ET) today.


Central 1 - Origination_Support@Central1.com - 1.888.889.7878, press 1

Mar 20, 12:09 PDT
Investigating - OneSpan Sign has advised Central 1 that users may be unable to download documents.

We will provide updates as new information is provided by OneSpan Sign, or once the situation is resolved.


Central 1 - Origination_Support@Central1.com - 1.888.889.7878, press 1

Mar 20, 09:42 PDT
Mar 19, 2023
Completed - The scheduled maintenance has been completed.
Mar 19, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 09:00 PDT
Scheduled - Central 1 will be performing routine security patching on the FTP server this Sunday, March 19, 2023, from 9 to 10 a.m. PT (12 to 1 p.m. ET).

During this time, the FTP server will not be available.


Central 1 - Support@central1.com - 1.888.889.7878, press 1

Mar 14, 09:47 PDT
Completed - The scheduled maintenance has been completed.
Mar 19, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 00:00 PDT
Scheduled - On Sunday, March 19, Central 1 will release a new version of the RSA/Outseer applications that supports our Increased Authentication feature during an extended maintenance this weekend.

When: Sunday, March 19, from 12 to 3 a.m. PT (3 to 6 a.m. ET).

To learn more about the release please read the SecureSite Notice

Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878

Mar 14, 11:37 PDT
Completed - The scheduled maintenance has been completed.
Mar 19, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 21:01 PDT
Scheduled - OneSpan Sign will be performing maintenance on Saturday, March 18 from 9 p.m. to 1 a.m. PT (March 19 from 12 to 4 a.m. ET).

During the maintenance, Origination Solutions electronic signatures will not be available.


Central 1 - Origination_Support@Central1.com - 1.888.889.7878, press 1

Mar 13, 14:04 PDT
Mar 18, 2023
Mar 17, 2023

No incidents reported.

Mar 16, 2023
Resolved - An agreement was reached and Central 1 will make this year’s TurboTax promotion available on Wednesday, April 5th with the digital banking core release. A Secure Site notice will be posted with more details to help support your member education.

Central 1 will work this year with our partner to ensure 2023 tax season in 2024 is available much earlier. Thank you for your patience

Mar 16, 15:23 PDT
Update - We regret that we have still not been able to reach a contractual agreement with our partner Intuit with regards to this year’s TurboTax promotion. We know that many of our members appreciate this service, so we continue to try to reach agreement with Intuit to enable us to offer the promotion in reasonable time for members to be able to benefit from using TurboTax at the discounted rate this tax season. However, given the ongoing delay and the possibility that we may be unable to offer the promotion this year, members should be made aware that if they have used the service in previous years they can still access TurboTax to prepare their taxes using their existing TurboTax login credentials, but naturally they will not benefit from the usual discount in the absence of an agreement between Central1 and Intuit. We will advise further as soon as were able to provide an update.
Mar 8, 13:33 PST
Update - Due to reasons beyond Central 1’s control, there has been a delay in our ability to offer the TurboTax promotion. Central 1 is actively working with our partner, Intuit, to resolve these issues.

We are making progress and hope to have a decision by the end of this week, enabling us to communicate next steps by March 8th.

If you have any questions in the interim please let Support know.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Mar 1, 13:59 PST
Identified - Due to reasons beyond Central 1’s control, there has been a delay in our ability to offer the TurboTax promotion Central 1 is actively working with our partner, Intuit, in order to resolve these issues.

We are hoping to have a decision by the end of this week, and we will be able to communicate next steps before March 1st.

If you have any questions in the interim please let Support know.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Feb 21, 17:28 PST
Completed - The scheduled maintenance has been completed.
Mar 16, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 01:00 PDT
Update - The following ticket has been removed from the release:
CUSSOL-741: Client specific change, for supporting Pendo integration

The release notes have been updated.

Mar 14, 12:27 PDT
Scheduled - Please be advised that MemberDirect Business Core Production Release 485 has been scheduled for Thursday March 16, 2023 at 1 a.m. PT (4 a.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Mar 8, 22:25 PST
Mar 15, 2023

No incidents reported.

Mar 14, 2023
Completed - The scheduled maintenance has been completed.
Mar 14, 16:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 15:01 PDT
Scheduled - Please be advised that Forge 2.0 Public Production Release 13 has been scheduled for Tuesday March 14, 2023 at 3 p.m. PT (6 p.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

Mar 13, 12:40 PDT
Completed - The scheduled maintenance has been completed.
Mar 14, 01:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 01:00 PDT
Scheduled - Please be advised that Digital Banking 2-Step Verification and OAuth Production Release 640 has been scheduled for Tuesday March 14, 2023 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

Mar 13, 12:45 PDT
Mar 13, 2023

No incidents reported.

Mar 12, 2023
Resolved - Interac has advised to Central 1 that the Interac TSP environment was unavailable for transactions and provisions for Apple Pay, Google Pay, and Samsung Pay from Start time: 2023:03:12 00:30 PT (03:30 ET) to End Time: 2023:03:12 05:33 PT (08:33 ET). Customers are now able to complete purchase transactions and add their debit card on mobile wallets.


Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Mar 12, 09:35 PDT