Central 1 Status

Apr 1, 2026

No incidents reported today.

Mar 31, 2026

INC219147 - BNC missed the evening and morning AFT exchange

Resolved - Central 1 received the evening AFT exchange files from BNC before the Payment Canada AFT exchange cut-off. The transactions were included in the March 30, CR01\ON01 AFT files.

There was no issue with any of BNC’s AFT files this morning.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 31, 10:35 PDT

Update - BNC confirmed with Payments Canada that there were no issues with this morning outbound AFT files. The issue was strictly affecting AFT files destined for yesterday's Evening AFT Exchange cut-off.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 31, 07:56 PDT

Monitoring - Central 1 has been advised by Payments Canada that BNC experienced a delay in delivering its AFT file during the evening exchange on March 30 and the morning AFT exchange on March 31.

We will provide an update for the BNC AFT files as soon as we receive them from Payments Canada.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 31, 07:27 PDT

INC219147 - BNC missed the evening AFT exchange

Resolved - Central 1 has been advised by Payments Canada that BNC experienced a delay in delivering its AFT file during the evening exchange.

The AFT files missed in the evening exchange will be transmitted in the first AFT exchange window and will be included in this morning’s CR02/ON02 AFT file.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 31, 04:51 PDT

Mar 30, 2026

Resolved - INC219102 - Client Centre Access Issues

Resolved - The Client Centre (Clients.Central1.Com) access issues have been resolved.

Central 1 - Support@central1.com – DigitalBanking_Support@central1.com - 1.888.889.7878
Mar 30, 07:36 PDT

Investigating - Users are experiencing an accessibility issue with the Client Centre (Clients.Central1.Com) and the services and applications behind the Client Centre. We are conducting a thorough analysis of the systems involved and working toward resolving the issue.

Central 1’s technical team is investigating and will provide another update by 8:00 a.m. PT (11:00 a.m. ET).

Central 1 - Support@central1.com – DigitalBanking_Support@central1.com - 1.888.889.7878
Mar 30, 07:11 PDT

Mar 29, 2026

CHG169210 – Central 1 Client Centre SSO certificate replacement this weekend

Completed - The scheduled maintenance has been completed.
Mar 29, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 01:00 PDT

Scheduled - Central 1 will replace the signing certificate required for automated sign-on (SSO) into our applications from the Client Centre.

This Sunday, March 29, between 1 and 3 a.m. PT (4 and 6 a.m. ET).

Application login via SSO may be unavailable for up to 5 minutes during the change.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 26, 10:44 PDT

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

CHG168777 - Digital Banking OIDC Release 1.0.60

Completed - The scheduled maintenance has been completed.
Mar 24, 22:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 22:00 PDT

Scheduled - Please be advised that Digital Banking OIDC Release 1.0.60 has been scheduled for Tuesday March 24, 2026 at 10 p.m. PT (1 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Mar 18, 13:32 PDT

Mar 23, 2026

No incidents reported.

Mar 22, 2026

CHG168650 - File Transfer Protocol (FTP) Server Maintenance

Completed - The scheduled maintenance has been completed.
Mar 22, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 09:00 PDT

Scheduled - Central 1 will be performing routine security patching on the FTP server this Sunday, March 22, 2026, from 9 to 10 a.m. PT (12 to 1 p.m. ET).

During this time, the FTP server will not be available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 17, 06:39 PDT

CHG167123 - Branch Capture and Corporate Capture Deposit System Upgrade

Completed - The scheduled maintenance has been completed.
Mar 22, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 01:00 PDT

Scheduled - On March 22, 2026, between 1 a.m. PT (4 a.m. ET) and 6 a.m. PT (9 a.m. ET), Central 1 will upgrade the cheque deposit processing platform. Remote deposit capture will not be available during the maintenance, which includes mobile, branch, and corporate capture.

Central 1’s customers have been asked to test scanners on the UAT site. The project communications have been posted on the Client Centre .

Please note that we don’t anticipate any change to mobile deposit after the maintenance.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 17, 10:46 PDT

CHG169018 - eCommSwitch Maintenance

Completed - The scheduled maintenance has been completed.
Mar 22, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 01:01 PDT

Scheduled - Central 1 will be performing maintenance on the eCommSwitch server this Sunday, March 22, 2026, from 1 - 2 a.m. PT (4 - 5 a.m. ET).

During this time, Electronic Bill Payments will be available but may experience brief outages during server restarts.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 19, 06:29 PDT

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

All Systems Operational

Past Incidents