Central 1 will be transitioning the File and Report Exchange services from our Vancouver Data Center (VAHC) to our Microsoft Azure Canada Central (ZCC) Data Center on Sunday, July 6, 2025, between 8 a.m. and 2 p.m. PT (11 a.m. and 5 p.m. ET). The File and Report Exchange service may be unavailable intermittently during the maintenance period. There are no expected changes when accessing the service after migration.
Important: Clients using SFTP connectivity to access Central 1’s File and Report Exchange platform via the DNS name ftpx.central1.com may be prompted to accept a new server fingerprint after platform migration. The warning message may or may not appear, depending on the SFTP software used by your organization. Clients using automated SFTP connection scripts are encouraged to log in to the File and Report Exchange platform using production accounts after migration and accept the new server fingerprint if necessary. If you have questions about SFTP connectivity or accepting server fingerprints, please contact your organization’s IT administrator.
Users accessing the File and Report Exchange platform via the Client Centre Site will not be required to make any changes.
If you have any questions about this maintenance or if you require any assistance after the File and Report Exchange service migration, please reach out to Client Support at Central 1.