INC205373 - RSA Increased Authentication service interruption

Incident Report for Central 1

Resolved

Please be aware that we experienced a service interruption impacting challenged logins and transactional step-ups between 1:54 a.m. PT and 4:16 a.m. PT (4:54 a.m. ET and 7:16 a.m. ET). During this time users may have been unable to complete login attempts or transactions that required additional authentication.

The incident has been resolved. All systems are fully recovered and there is no immediate concern to system stability. We will complete a postmortem, and share these results when available.

DigitalBanking_Support@central1.com - 1.888.889.7878

Posted Jul 13, 2025 - 12:21 PDT

This incident affected: Digital Banking Services and Incident Alerting.