INC224203 -- Saved logins issue on v18.1 iOS Forge App

Incident Report for Central 1

Investigating

We are currently investigating an issue affecting some users on iOS devices where saved login information is not being retained as expected on the v18.1 Forge App.

Some members reported that the issue was resolved after upgrading their device to iOS 26.5 operating system. While we have not yet confirmed this as a universal solution, members experiencing this issue may wish to ensure their device is running the latest available version of iOS.

Members can continue to access the service by manually entering their card number and password if their saved login is unavailable.

Our team is actively investigating the issue and working to determine the root cause. Additional updates will be provided as more information becomes available.

We apologize for any inconvenience and appreciate your patience while we work toward a resolution.

DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)

Posted Jun 30, 2026 - 13:54 PDT

This incident affects: Digital Banking Services and Incident Alerting.