The issue impacting incoming and outgoing wire processing has now been resolved. Service was restored, and wire processing resumed at approximately 8:50 a.m. PT (11:50 a.m. ET).
During the incident, wires initiated after 6:00 a.m. PT experienced delays due to a third-party gateway issue.
All services are now operating normally, and any remaining queued wires are being processed.
We apologize for the disruption and appreciate your patience. If you continue to experience any issues, please contact our support team.
Central 1 continues to experience a service disruption impacting incoming and outgoing wire processing. The issue began at approximately 6:00 a.m. PT (9:00 a.m. ET) and is affecting all wires initiated after this time.
We are completing a manual workaround to release pending wires as we wait for our third-party provider to resolve their gateway-related issue with IBM. Work is underway to restore MQ services and resume normal processing.
Wire creation in PaymentStream Direct remains available; however, transmission and processing are currently delayed.
Our teams remain fully engaged, and we will provide the next update within 30 minutes.