INC223617 - RESOLVED Telus Bill Payment Trace Requests – Processing Delay

Incident Report for Central 1

Resolved

Central 1 would like to advise that Telus is currently experiencing delays in processing bill payment trace requests. The impacted billers are: Telus Communications, Telus Mobility Inc, Telus Quebec and Telus Services Inc.

At this time, the Central 1 Bill Payment tracing team will not be submitting 2nd and 3rd requests for any Telus traces as per their request. Telus expects to have the backlog cleared by mid-July.

We appreciate your understanding and cooperation.

If you have any urgent concerns, please feel free to contact the bill payment tracing department at bptrace@central1.com.

Posted Jun 18, 2026 - 11:51 PDT

This incident affected: Payment Services.