INC221205 - Missing ORPI\ORUI cheque return reports

Incident Report for Central 1

Resolved

The CAD and USD cheque returns were successfully processed yesterday; however, due to a technical issue, the corresponding reports were not generated.

The returned items that would have appeared on this morning’s report will instead be included in tomorrow’s report (May 6).

Central 1 Support – support@central1.com | 1.888.889.7878 (press 1)
Posted May 05, 2026 - 08:44 PDT

Update

Central 1 has identified that some clients are missing the ORPI (CAD) and the ORUI (USD) online returns cheque processed items reports this morning for items returned in ORS yesterday, May 4, 2026.

We will provide our next update by 9 a.m. PT (12 p.m. ET) after our technical team has further investigated.

Central 1 Support - support@central1.com | 1.888.889.7878 (press 1)
Posted May 05, 2026 - 07:47 PDT

Update

We are continuing to work on a fix for this issue.
Posted May 05, 2026 - 07:40 PDT

Identified

Please be advised that Central 1 experienced a Client Centre (https://clients.central1.com/) outage today between 9:00 to 9:20 a.m. PT (12:00 to 12:20 p.m. ET).

You may have experienced issues logging into Client Centre or Central 1 applications during that time. A postmortem will be provided within the next two weeks.

Central 1 - Support@central1.com – 1.888.889.7878, press 1
Posted May 05, 2026 - 07:40 PDT
This incident affected: Payment Services.
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