INC213108 - Resolved - Intermittent Client Centre access issues

Incident Report for Central 1

Resolved

Central 1 would like to confirm that the Client Centre is fully accessible when using the correct URL: https://clients.central1.com.

Users experiencing access issues have been attempting to use the former Secure Site URL, which was officially decommissioned on January 15, 2024. Until yesterday afternoon, a redirect was in place; however, this is no longer active.

Please ensure that any bookmarks or saved links to the old URL (https://www.secure.central1.com) are removed.

All users needing to access the Client Centre should navigate directly to https://clients.central1.com.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

Posted Nov 27, 2025 - 08:19 PST

Investigating

Some users are experiencing an accessibility issue with the Client Centre (Clients.Central1.Com). We are conducting a thorough analysis of the systems involved and working toward resolving the issue. Here is a list of the direct URLs for some of the more commonly used applications accessible through them. Or you can use the https://ststaticwebsorrypage002.z9.web.core.windows.net/ URL.

- https://branchcapture.secure.central1.com/ for Branch Capture
- https://filesandreports.secure.central1.com/login for the File & Report Exchange
- https://central1-prod.aric.featurespace.co.uk/ for EFM
- https://fas.secure.central1.com/fas/ for FAS
- https://fxd.secure.central1.com/extranet for FX Drafts
- https://olt.secure.central1.com/olt/ for OLT (Online Tracing)
- https://ors.secure.central1.com/ors/ for ORS (Online Return System)
- https://paymentstream.secure.central1.com/product/paymentstream/ for PaymentStream Direct
- https://central1.service-now.com/support/ for ServiceNow
- https://cms.memberdirect.net/ for TeamSite
- https://admin.secure.central1.com/um/ui/flex/ModifyUser/ for User Management
-https://treasuryconnect.secure.central1.com/tos/ Treasury Connect

We continue to work on resolving the access issue to the Client Centre and will provide another update by 8:00 a.m. PT (11:00 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

Posted Nov 27, 2025 - 06:30 PST

This incident affected: Payment Services, Treasury Services, and Digital Banking Services.