Resolved - Alert! INC199059 – FX Drafts Settlement Report Delay

Incident Report for Central 1

Resolved

The blank FX Drafts Settlement Reports for April 9 and 10 have been created by Convera with the missing transactions. Organizations will be debited for their FX Drafts transactions for April 9 and 10, today (Monday, April 14).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Posted Apr 14, 2025 - 06:25 PDT

Investigating

Please be advised that the FX Drafts Settlement Reports for April 9 and 10 are currently blank. This issue is affecting all credit unions, as Central 1 has not received the required amount files from our settlement partner, Convera. As a result, credit unions were not debited on April 9, and the same issue is expected to occur on April 10 due to no file being received today either.

An incident has been escalated to Convera for urgent investigation. At this time, no workaround is available, as the necessary data has not been provided for manual processing.

We will provide the next update by Monday, April 14 at 8:00 a.m. PT (11:00 a.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Posted Apr 11, 2025 - 14:32 PDT

This incident affected: Payment Services.