INC231655 - outbound FX wire incorrect rate applied

Incident Report for Central 1

Investigating

Central 1 is aware of an issue affecting outgoing Foreign Exchange wires, where transactions are being processed to the current account using the member rate instead of the client rate.

Central 1’s technical team is actively investigating the issue.

We will provide the next update on this incident by November 12 at 9:00 a.m. PT (12:00 p.m. ET), or sooner if the issue is resolved.

Central 1 – Support@central1.com - 1.888.889.7878, press 1

Posted Nov 10, 2026 - 12:36 PST

This incident affects: Payment Services and Treasury Services.