Resolved - INC208843 - outgoing\incoming wires incident

Incident Report for Central 1

Resolved

Fiserv, Central 1, and IBM have released the 35 USD wires to the SWIFT gateway for processing.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Posted Sep 15, 2025 - 14:45 PDT

Update

Fiserv, Central 1, and IBM have released the remaining 67 CAD wires to the SWIFT gateway for processing. They are now working on the remaining 35 USD wires created over the weekend. All the wires should be released before the end of the day.

An update will be provided after the assessment, no later than 3 p.m. PT (6 p.m. ET)

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Posted Sep 15, 2025 - 14:16 PDT

Update

Fiserv, Central 1, and IBM have a workaround to release the remaining 69 wires created over the weekend. We are working on the urgent high-dollar amount wires first. All the wires will be released to the SWIFT gateway in the next hour.

An update will be provided after the assessment, no later than 2 p.m. PT (5 p.m. ET)

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Posted Sep 15, 2025 - 12:10 PDT

Update

Inbound and outbound wires continue to process via the SWIFT gateway. However, there are 72 outgoing wires created over the weekend that have a status in PSD - Wires as "clearing". We are working with Fiserv and IBM to release these wires to the SWIFT gateway for processing.

An update will be provided after the assessment, no later than 12 p.m. PT (3 p.m. ET)

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Posted Sep 15, 2025 - 10:33 PDT

Monitoring

All inbound and outbound wires are now processing via the SWIFT gateway.

FiServ is in the process of completing an assessment for some of the wires in the EPP application submitted over the weekend.

An update will be provided after the assessment, no later than 10 a.m. PT (1 p.m. ET)

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Posted Sep 15, 2025 - 08:04 PDT

Update

Central 1 is now able to receive all wires (CAD, USD, FX) via the SWIFT gateway.

The connection issue to the SWIFT gateway for outgoing wires continues to be an issue; however, the technical reason has been identified.

Wires can still be created, approved, and reviewed in PS-Wires; however, they are being queued for processing until Fiserv completes a fix.

Central 1 and Fiserv are actively working to restore full service and will provide an update by 8 a.m. PT (11 a.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Posted Sep 15, 2025 - 07:03 PDT

Update

Central 1 is currently not able to process outgoing wires or connect to the SWIFT gateway. Incoming CAD wires are processing normally. Foreign Exchange incoming wires, including USD, are experiencing a delay due to the SWIFT gateway connection outage.

Wires can still be created, approved, and reviewed in PS-Wires; however, they are being queued for processing until Fiserv completes a fix. Central 1 and Fiserv are actively working to restore full service and will provide an update by 8 a.m. PT (11 a.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Posted Sep 15, 2025 - 06:37 PDT

Identified

Central 1 is currently not able to send CAD and USD wires. Incoming wires are processing normally. Wires can still be created and reviewed in PS-Wires.

Central 1 and Fiserv are actively working to restore full service and will provide an update by 7 a.m. PT (10 a.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Posted Sep 15, 2025 - 05:46 PDT
This incident affected: Payment Services and Treasury Services.