INC203812 - Remote Deposit Capture Service Disruption

Incident Report for Central 1

Resolved

Please be advised that from 3:04pm to 3:28pm PT (6:04pm to 6:28pm PT) we experienced a service disruption with the Remote Deposit Capture (RDC) feature. Users may have receive an error message when attempting to deposit cheques.
The incident has been fully resolved. Our team has worked diligently to address the issue, and Mobile Remote Deposit Capture service is now functioning as expected.

Central 1 - Support@Central1.com - 1.888.889.7878, option 1

Posted Jun 23, 2025 - 16:26 PDT

This incident affected: Payment Services and Digital Banking Services.