Alert! - INC145138 - Some CRA payments received missing form error
Incident Report for Central 1
Resolved
As of June 12, approximately 10% of all CRA business payments that require a form would have received a ‘missing form’ error.

The root cause has been identified and is resolved. Your settlement team may have experience higher than usual CRA payments rejections in their reports with the 'Missing Form" reason code. Your members will need to resubmit their CRA business payment.

We apologize for the inconvenience.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Posted Jun 15, 2022 - 11:15 PDT
This incident affected: Critical/High Priority Incident Alert, Bill Payments, and MemberDirect Retail (MDi/MDo).