INC186417 - Intermittent Login Issues on Digital Banking
Incident Report for Central 1
Resolved
This incident has been resolved.
Posted Sep 10, 2024 - 14:50 PDT
Update
The incident has been fully resolved. Our team has worked diligently to address the issue, and all systems and services are now functioning as expected.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Posted Sep 10, 2024 - 14:48 PDT
Investigating
The Central 1 team is actively investigating intermittent login failures. Users may get an "The online banking system cannot be accessed. Please try again later (code 000007001012)" on login. This error is appearing on both Online Banking full sites and mobile apps.

We are treating this incident as a high priority and we will provide an update by or before 2:30 p.m. PT (05:30 p.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Posted Sep 10, 2024 - 14:06 PDT
This incident affected: Digital Banking Services.
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