Resolved - INC220338 – Central 1 UCS 43-minute Service Degradation

Incident Report for Central 1

Resolved

Central 1 received alerts starting around 3:34 p.m. PT (6:34 p.m. ET) for UCS service degradation, impacting e-Transfers 3.4, Bill Payments, Remote Deposit Capture (RDC) Payments Services, and login services (OIDC) to Digital Banking (Forge and MemberDirect).

The service degradation lasted from 3:34 to 4:17 p.m. PT (6:34 to 7:17 p.m. ET) (43-minute degradation). Services have recovered and have remained stable.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Posted Apr 20, 2026 - 16:45 PDT

This incident affected: Central 1 Services, Payment Services, and Digital Banking Services.