INC213194 - Manulife Bank Visa Payments Delayed - November 13

Incident Report for Central 1

Resolved

Central 1 has resolved the issue with Manulife Bank Visa's lead bank. All payments have been applied to the applicable cardholder accounts effective the original payment date.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Posted Dec 02, 2025 - 15:10 PST

Monitoring

Please be advised that there is a delay with payments made on November 13 to Manulife Bank Visa and payments have not been applied to the vendor's accounts. We will ensure all delayed payments will be applied to accounts effective the original payment date. Only payments made on November 13 were affected.

Central 1 is actively working with Manulife Bank Visa's lead bank. We will provide another update early next week.

Central 1 – Support@central1.com – 1.888.889.7878, press 1

Posted Nov 28, 2025 - 15:34 PST

This incident affected: Payment Services.