Resolved - INC199724 – FX Notes Plus not available

Incident Report for Central 1

Resolved

This incident has been resolved.

Posted Apr 23, 2025 - 11:44 PDT

Update

The FX Notes Plus application is now available.

If you continue to experience log on issues, please contact Central 1 Support.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Posted Apr 23, 2025 - 10:46 PDT

Investigating

Exchange Bank of Canada (EBC) has notified Central 1 they are experiencing system issues and users are receiving a “User has been disabled” message when trying to access the FX Notes Plus application.

Central 1 and EBC are investigating and we will provide an update by 10 a.m. PT (1 p.m. ET) or sooner if the incident is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Posted Apr 23, 2025 - 07:31 PDT

This incident affected: Treasury Services.