INC199059 – RESOLVED - FX Drafts Settlement Delay - April 10

Incident Report for Central 1

Resolved

The settlement file for the April 10 FX Drafts has been received by Convera and posted effective April 10. There are no further outstanding settlements for FX Drafts.

Posted Apr 15, 2025 - 10:16 PDT

Monitoring

It was previously reported that the FX Drafts settlement was missing for April 9 and 10. Although the delayed settlement for April 9 was received and posted, the settlement for April 10 remains outstanding. Central 1 has not received the required amount files from our settlement partner, Convera. Settlement for April 11 was successfully received and posted.

The matter has been escalated to Convera for urgent investigation. At this time, no workaround is available, as the necessary data has not been provided for manual processing.

We will provide the next update by Tuesday, April 15 at 10:00 a.m. PT (1:00 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Posted Apr 14, 2025 - 14:03 PDT

This incident affected: Payment Services and Treasury Services.