INC226962 - Missing ORPI Reports

Incident Report for Central 1

Resolved

Central 1 has resolved the issue affecting ORPI cheque return reports.

The impacted ORPI files have been regenerated and successfully transferred for delivery.

Clients should note that the affected cheque return records will be included in tomorrow's MERG file.

If you continue to experience issues accessing your ORPI report or believe records are missing after tomorrow's MERG file is received, please contact Central 1 Support with examples for investigation.

Central 1 Support - support@central1.com | 1.888.889.7878 (press 1)

Posted Sep 01, 2026 - 11:31 PDT

Investigating

Central 1 has identified that multiple credit unions are missing their ORPI cheque return reports this morning dated for 01/09/2026.

Our technical team is currently investigating the issue. At this time, we have confirmed that the reports are not available via SFTP for affected clients.

We will provide our next update by 12:00 p.m. PT (3:00 p.m. ET), or sooner if additional information becomes available.

Central 1 Support - support@central1.com | 1.888.889.7878 (press 1)

Posted Sep 01, 2026 - 10:35 PDT

This incident affected: Payment Services.