Our technical team has identified the issue that caused the incomplete ICPS report for July 21 and have corrected it. The missing reporting will be included in tomorrow's ICPS under the date of July 21. There will be two dates in tomorrow's reporting - July 21 and July 22.
We apologize for any inconvenience caused by this incident.
Posted Jul 22, 2025 - 13:52 PDT
Update
We continue to investigate the incomplete ICPS for July 21. We can advise that for the most part this is a reporting issue only. Some clients may also be missing the settlement of their returns, or a portion of it, to their Central 1 account. These amounts will be settled today to balance the settlement out.
We will provide another update by 2 pm PT (5 pm ET) on next steps for the incomplete reporting. Thank you for your continued patience.
Posted Jul 22, 2025 - 11:35 PDT
Update
Our team is working on resolving this issue, but we are still in the process of identifying the root cause. We appreciate your patience.
We will provide an update by 11:30 am PT (2:30 pm ET).
Posted Jul 22, 2025 - 09:29 PDT
Update
**Some have reported that they did not receive the Status notice that was issued at 7:36 am PT (10:36 am ET) today. So, we are reposting it below.
The Central 1 team is actively investigating the incomplete ICPS report for July 21 to identify the root cause and assess the impact. We are conducting a thorough analysis of the systems involved.
We will provide an update by 9:30 am PT (12:30 pm ET) providing you with the latest information about the incident.
The Central 1 team is actively investigating the incomplete ICPS report for July 21 to identify the root cause and assess the impact. We are conducting a thorough analysis of the systems involved.
We will provide an update by 9:30 am PT (12:30 pm ET) providing you with the latest information about the incident.