INC219263 – Central 1 UCS 17-minute Service Degradation - RESOLVED

Incident Report for Central 1

Resolved

Central 1 received alerts starting around 4:20 p.m. PT (7:20 p.m. ET) for UCS service degradation (around 50% reduction in traffic), impacting e-Transfers, Bill Payments and Remote Deposit Capture (RDC) Payments Services, and login services (OIDC) to Digital Banking (Forge and MemberDirect).

The service degradation lasted from 4:17 TO 4:34 p.m. PT (7:17 to 7:34 p.m. ET) (17-minute degradation) when services recovered and have remained stable.

Central 1 teams are working on the assessing the point of failure and will continue to monitor for service stability throughout the evening. A postmortem will be completed within the next two weeks.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Posted Apr 01, 2026 - 18:01 PDT

This incident affected: Central 1 Services, Payment Services, and Digital Banking Services.