INC212000 :: 2SV service degradation

Incident Report for Central 1

Resolved

Please be advised that Two-Step Verification (2SV) experienced a service degradation from 12:40 to 8:37 a.m. PT (3:40 to 11:37 a.m. ET).
During this time, approximately 20% of Step-Ups would have encountered an error message.
The incident is resolved.
We will complete a postmortem, and share these results when available.

DigitalBanking_Support@central1.com - 1.888.889.7878

Posted Nov 11, 2025 - 10:54 PST

This incident affected: Digital Banking Services.