INC213515 - Blocked e-Transfer Processing Delays

Incident Report for Central 1

Resolved

Interac has advised us that the all of blocked e-Transfers between December 3, 8:00 P.M. PST (11:00 P.M. EST) to 9:04 P.M. PST (December 4, 12:04 A.M. EST) have been cleared.

Posted Dec 08, 2025 - 11:52 PST

Investigating

Interac has informed us that a subset of e-Transfers between December 3, 8:00 P.M. PST (11:00 P.M. EST) to 9:04 P.M. PST (December 4, 12:04 A.M. EST) were blocked. Their technical teams are actively monitoring and working to clear the backlog, however the estimated time to resolve is taking longer than expected.

We will provide updates as we receive them.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

Posted Dec 04, 2025 - 16:32 PST

This incident affected: Payment Services and Digital Banking Services.