Update - INC231108 - AFT Return Processing Delay

Incident Report for Central 1

Update

We processed the return items received during the morning of November 2 on November 3. However, we did not pick up a second file received on the afternoon of November 2 for processing.

We have submitted the affected returns through the Payments Canada exchange, and they will be included in tomorrow's report.

Central 1 Support – support@central1.com - 1.888.889.7878, press 1

Posted Nov 04, 2026 - 08:50 PST

Identified

Central 1 has identified that return AFT items dated November 2 that were missed and subsequently reprocessed were not included in this morning’s ICBR report.

Central 1's technical team is currently investigating the issue.

We will provide an update by 10 a.m. PT (12 p.m. ET), or sooner if we receive additional information.

Central 1 Support – support@central1.com - 1.888.889.7878, press 1

Posted Nov 04, 2026 - 06:45 PST

This incident affects: Payment Services.