INC222835: International Funds Transfers – Transaction Failures

Incident Report for Central 1

Investigating

We are currently investigating an issue affecting International Funds Transfers. Since Monday evening, transfer attempts have been failing. In impacted cases, funds are being debited from customer accounts but the corresponding wire transfers are not being created. Debited funds will be returned through the standard payments return process.

Our teams are actively working to identify the root cause and restore normal service. We will provide further updates as more information becomes available.

DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)

Posted Jun 05, 2026 - 10:18 PDT

This incident affects: Digital Banking Services and Incident Alerting.