The Branch and Corporate Capture applications continue to remain stable. This incident will now be marked as resolved.
Posted Oct 14, 2025 - 13:56 PDT
Monitoring
Adjustments have been made in our Branch and Corporate Capture applications to restore full service. There are no more timeouts being reported.
Our teams will continue to closely monitor the system to make sure it remains stable and continues to effectively serve your needs. We appreciate your understanding and patience during this monitoring period.
Posted Oct 14, 2025 - 11:50 PDT
Update
The Branch and Corporate Capture applications continue to experience latency and timeouts for some clients. Our technical team is conducting a thorough analysis to determine the root cause of the incident. We know this is a critical service to you and are working to resolve it promptly.
We’ll share another update with you by 12 p.m. PT (3 p.m. ET), or as soon as we have significant developments to report on. Thank you for your continued patience.
Posted Oct 14, 2025 - 09:54 PDT
Investigating
Some clients are receiving a Bad Gateway error message when trying to access Branch Capture or Corporate Capture. Other clients are able to access but the service is very slow. Our technical team is actively investigating this incident.
Keeping you informed during this incident is important to us. We’ll share another update with you by 10 a.m. PT (1 p.m. ET), or as soon as we have significant developments to report on. Thank you for your patience.