INC183112 - Resolved - Exchange Bank of Canada website is not functional

Incident Report for Central 1

Resolved

This incident has been resolved.

Posted Jul 15, 2024 - 08:12 PDT

Update

We are continuing to investigate this issue.

Posted Jul 15, 2024 - 08:11 PDT

Update

We are continuing to investigate this issue.

Posted Jul 15, 2024 - 08:10 PDT

Update

This has now been resolved and the EBC site is fully functional.

Posted Jul 15, 2024 - 06:51 PDT

Update

We are continuing to investigate this issue.

Posted Jul 15, 2024 - 06:37 PDT

Investigating

We have identified that the Exchange Bank of Canada website for ordering FX Notes is currently not functional and gives an “SSO Authorization, The SP "central1" is not configured for authorization error”; EBC are actively working on restoring it. We will provide an update by Monday July 15th at 10:30 a.m. PT (1:30 p.m. EST).

Posted Jul 15, 2024 - 06:36 PDT

This incident affected: Central 1 Services, Payment Services, and Treasury Services.