Alert! - INC145375 - Intermittent OAuth Logon Errors
Incident Report for Central 1
Resolved
As of June 12, up to approximately 20% of OAuth logins load balanced in Eastern Canada would have failed with a "An unexpected error has occurred". The root cause was a missing network configuration needed for our new Azure servers.

The new servers added this week increased the errors allowing Central 1 to find and resolve the configuration.

We apologize for the inconvenience.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Posted Jun 21, 2022 - 15:44 PDT
This incident affected: Critical/High Priority Incident Alert, Forge 2.0 Online Banking, Forge 2.0 Small Business, Forge 2.0 Mobile, MemberDirect Retail (MDi/MDo), MemberDirect Small Business (MDSB), MemberDirect Mobile Banking (App, Web, Alerts, & SMS), and Increased Authentication & Risk Engine (RSA).