The fix (CHG159573) for this incident was successfully deployed last night. The affected Corporate Capture clients should no longer receive an error when submitting their deposits.
Posted May 15, 2025 - 09:33 PDT
Update
We are continuing to work on a fix for this issue.
Posted May 14, 2025 - 14:51 PDT
Update
Central 1 has identified the point of failure for the deposit errors some cRDC members were experiencing.
A fix (CHG159573) will be going in this evening to resolve the incident. We will monitor the service tomorrow and provide a final update confirming the error has been fixed.
Posted May 14, 2025 - 14:39 PDT
Identified
Some business members using Corporate Remote Deposit Capture (cRDC) are receiving a “call to deposit notification service failed” error message. This is occurring if the Corporate Clients’ deposit account at your organization is less than 12 digits. Currently there is no workaround.
Our technical support is actively investigating this incident, and we will provide an update by 3:00 pm PT (6:00 pm ET).