INC216794 :: MemberDirect Integrated Services Monthly Reports - Unique Logins

Incident Report for Central 1

Resolved

The January 2026 MemberDirect Integrated Services Monthly report and the January 2026 MemberDirect Small Business Services Monthly Report were missing the Unique Logins that are found at the top bar of each of Web, Apple, Android. This was resolved yesterday at 14:32 PST. the root cause was that log data was missing on splunk for a few days, and platform reloaded the data and regenerated the reports for all CUs.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Posted Feb 11, 2026 - 08:03 PST
This incident affected: Digital Banking Services.
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