Interac has informed Central 1 of emergency infrastructure maintenance to implement a critical database fix identified during the investigation of a recent Interac e-Transfer incident. The remediation has been validated in lower, disaster recovery, and standby production environments and is being deployed to production to maintain platform stability and reduce operational risk.
Starting tonight, Wednesday, October 14 from 12:00 to 3:00 a.m. PT (3:00 to 6:00 a.m. ET): • During the change window between 1:00 to 2:00 a.m. PT (4:00 to 5:00 a.m. ET), e-Transfer services will be unavailable. Participants will not be able to send, receive, or process e-Transfer transactions. • Interac e-Transfer services will be unavailable from 1:00 a.m. to 2:00 a.m. PT (4:00 a.m. to 5:00 a.m. ET). During this time, members will be unable to send, receive, or process Interac e-Transfer transactions. • Bulk e-Transfer processing will be delayed from 12:30 a.m. to 2:00 a.m. PT (3:30 a.m. to 5:00 a.m. ET). Financial institutions may continue to submit bulk files; however, Bulk Legacy and ISO payable and receivable files will be processed after service restoration. • Email, SMS, and push notifications will be delayed for approximately 60 minutes between 1:00 a.m. and 2:00 a.m. PT (4:00 a.m. and 5:00 a.m. ET). All queued notifications will be processed automatically following restoration. • Interac e-Transfer payment deposit links will be unavailable during the service outage window.
If a rollback is invoked, we will require an additional ~ 60 minutes of downtime.