Resolved - INC204034 - Incoming/outgoing wires not processing

Incident Report for Central 1

Resolved

Inbound and outbound wires are now processing.

We are working to ensure that all the wires are processed by the end of today.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Posted Jun 26, 2025 - 11:14 PDT

Update

Central 1 continues to coordinate with FiServ as they work through their User Interface (UI) issues

An update for this incident will be posted at 11 a.m. PT (2 p.m. ET) or sooner if it is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Posted Jun 26, 2025 - 09:56 PDT

Update

Central 1 cannot access Fiserv's Enterprise Payments Platform (EPP) to process inbound and outbound wires.

Fiserv has been able to bring up its servers and is working on Central 1’s connection to EPP.

An update for this incident will be posted at 10 a.m. PT (1 p.m. ET) or sooner if it is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Posted Jun 26, 2025 - 09:22 PDT

Update

Central 1’s 3rd party supplier (Fiserv) is working to roll back their security upgrade CHG160513 to resolve this incident.

An update for this incident will be posted at 9:30 a.m. PT (12:30 p.m. ET) or sooner if it is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Posted Jun 26, 2025 - 07:51 PDT

Update

Central 1 is not able to send or receive wires.

The 3rd party supplier (Fiserv) is working to resolve this incident.

The PaymentStream Direct wires application is available for organizations to create wires.

An update for this incident will be posted at 7:30 a.m. PT (10:30 a.m. ET) or sooner if it is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Posted Jun 26, 2025 - 06:15 PDT

Investigating

Due to a security system upgrade completed this morning by a third-party supplier, Central 1 is currently unable to send or receive wires.

The supplier and Central 1 are working diligently to resolve this incident.

The PaymentStream Direct wires application is available for organizations to create wires.

An update for this incident will be posted at 6 a.m. PT (9 a.m. ET) or sooner if it is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Posted Jun 26, 2025 - 04:40 PDT

This incident affected: Payment Services and Treasury Services.