Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 27, 2022 - 01:00 PDT
On Monday June 27, at 1 a.m. PT (4 a.m. ET), Central 1 will be suspending all traffic to both the CXP 6.0 and CXP 6.2 gateways, effectively removing production access to all Backbase services.
No impact is expected to your credit union or members as all services have been successfully transitioned to Forge 2.0. The changes occurring on Monday will be:
1. Online Banking – all Online Banking access for production clients has already been decommissioned. Effective with this change, all access to the remaining demo sites will also be blocked. 2. Mobile Apps – any users trying to load a Forge 1 Mobile App will receive a Forced Upgrade message and be unable to access the Forge 1 App. 3. Public Website – Any attempts to access Public Website Content from the Backbase platform will be blocked. If redirects were in place, they will still function and direct traffic to the new Public Website hosted on OpenText platform. 4. CXP access – All user access to the CXP application will be blocked. There will be a subsequent change applied (timing to be determined) to remove the CXP application from our User Admin tools. 5. DBS – Any remaining data in the DBS Service will be purged via a separate change, which will be completed prior to the end of June. This will be directly communicated next week to affected clients only.
Any questions on this change can be directed to the Digital Banking Support team for assistance.