Central 1 will deploy Release 2.1.13 of the Online Tracing System (OLT) to production on Thursday, November 20 at 9 p.m. PT (12 a.m. ET).
OLT, the application used to submit bill payment trace requests, will receive several enhancements focused on simplifying reason codes, improving reporting, and modernizing report technology.
Trace Request View/Edit • Added timestamp ordering for User Comments. • Enforced validation: An error correction cannot exceed the original bill payment amount. • Simplified and consolidated reason codes: o “Branch Error” and “Member Error” are now combined as “Credit Union Initiated.” o “Member charged twice” and “Member charged once but…” are merged into “Duplicate payment.” o Added new reason code “Fraudulent payment.”
Reports • Added CSV download option for “Create your own report.” along with existing PDF • Enhanced “List of Closed Settled Traces” report with two new columns; Reason description and Settlement date.
During the maintenance window, the OLT application may experience intermittent short outages.
For assistance, please contact Central 1 Client Support - support@central1.com - 888-889-7878, press 1
Posted Nov 10, 2025 - 13:29 PST
This scheduled maintenance affects: Payment Services.