INC231044 -- Two-Step Verification (2SV) SMS Delivery Issues

Incident Report for Central 1

Resolved

We have resolved the issue affecting Two-Step Verification (2SV) code delivery via SMS text message.

The root cause was determined to be the result of an internal system change implemented during overnight maintenance. The identified change has been rolled back, and SMS delivery of 2SV verification codes has been restored.

Our teams are actively monitoring the service to confirm stability. Email delivery of verification codes remained operational throughout the incident.

A post-incident review is being conducted, and a detailed postmortem outlining the root cause, resolution, and any corrective actions will be shared in the coming weeks.

We apologize for the inconvenience and thank you for your patience while we worked to resolve the issue.

DigitalBanking_Support@Central1.com
1.888.889.7878 (option 2)

Posted Nov 03, 2026 - 07:24 PST

Investigating

We are investigating an issue affecting Two-Step Verification (2SV) code delivery via SMS text message. Some members may receive the error message:

"Could not send verification code to phone. Try again."

At this time, delivery of verification codes via email is functioning normally and can be used as an alternative authentication method;

Our teams are actively investigating the issue and are also working with our SMS delivery provider to determine the root cause.

This is being treated as high priority and further updates will be provided as more information becomes available

DigitalBanking_Support@Central1.com
1.888.889.7878 (option 2)

Posted Nov 03, 2026 - 05:02 PST

This incident affected: Digital Banking Services.