INC207736 - Service Disruption – International Transfers

Incident Report for Central 1

Resolved

This incident has been resolved. We apologize for any inconvenience this may have caused for members.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Posted Aug 22, 2025 - 18:17 PDT

Update

Our technical team is conducting a thorough analysis to determine the root cause of the incident.
An update will be provided by 5:00 p.m. PT (8:00 p.m. ET) or sooner if the issue is resolved.

DigitalBanking_Support@Central1.com 1.888.889.7878, option 2

Posted Aug 22, 2025 - 13:51 PDT

Investigating

We are currently experiencing a service disruption affecting International Transfers.

Members attempting to use this service may encounter the following message:

"This service is not available right now. Please try again later or contact your branch for details."

Our teams are actively investigating the issue to identify the root cause and assess the impact. We are working diligently to restore service as quickly as possible.

An update will be provided by 2:00 p.m. PT (5:00 p.m. ET) or sooner if the issue is resolved.

DigitalBanking_Support@Central1.com 1.888.889.7878, option 2

Posted Aug 22, 2025 - 11:03 PDT

This incident affected: Digital Banking Services.