INC224781 – RESOLVED Delayed Bill Payments to TD Bank for July 11

Incident Report for Central 1

Resolved

Central 1 has resolved the issue with TD Bank. All payments will be posted to the applicable biller accounts effective the original payment date.

If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at bptrace@central1.com.
Posted Jul 15, 2026 - 16:07 PDT

Update

Central 1 continues to actively work with TD Bank to resolve the issue as quickly as possible. We will provide another update once we have additional information.

If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at bptrace@central1.com.
Posted Jul 15, 2026 - 14:17 PDT

Monitoring

Due to a file transmission issue, EDI bill payments for July 11 to billers using TD Canada Trust (TD Bank) have been delayed. We are actively working with TD Bank and will advise once the payments have been processed.

If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at bptrace@central1.com.
Posted Jul 14, 2026 - 12:18 PDT
This incident affected: Payment Services.