Update - We continue to investigate the issue affecting International Transfers in Forge. To prevent further customer impact, Agility has disabled the production connection, ensuring that no additional payments are processed and require reversal. Customers attempting to access the feature will see a service unavailable message.
Investigation efforts are ongoing in UAT and Development environments as teams work to identify the root cause and implement a resolution. We will provide further updates as more information becomes available.
DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
Jun 10, 2026 - 15:17 PDT
Investigation efforts are ongoing in UAT and Development environments as teams work to identify the root cause and implement a resolution. We will provide further updates as more information becomes available.
DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
Jun 10, 2026 - 15:17 PDT
Investigating - We are currently investigating an issue affecting International Funds Transfers. Since Monday evening, transfer attempts have been failing. In impacted cases, funds are being debited from customer accounts, but the corresponding bill payment transfers are not being created. Debited funds will be returned through the standard payments return process.
Our teams are actively working to identify the root cause and restore normal service. We will provide further updates as more information becomes available.
DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
Jun 05, 2026 - 10:18 PDT
Our teams are actively working to identify the root cause and restore normal service. We will provide further updates as more information becomes available.
DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
Jun 05, 2026 - 10:18 PDT
Central 1 Services
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Scheduled Maintenance
CHG171693 – Central 1 Wires Vendor Disaster Recovery Test Jun 13, 2026 01:00-14:00 PDT
Update -
We will be undergoing scheduled maintenance during this time.
Jun 10, 2026 - 05:26 PDT
Jun 10, 2026 - 05:26 PDT
Scheduled -
Central 1’s wires 3rd-party supplier Fiserv will be performing a Disaster Recovery Test (DRT) on the Enterprise Payments Platform (EPP) used to process wires on Saturday, June 13, from 1 a.m. to 2 p.m. PT (4 a.m. to 5 p.m. ET).
During the maintenance, no disruption is expected when creating wires using PaymentStream Direct, MDB, or the API.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jun 09, 2026 - 10:35 PDT
During the maintenance, no disruption is expected when creating wires using PaymentStream Direct, MDB, or the API.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jun 09, 2026 - 10:35 PDT
CHG170131 - Digital Banking Core Release 771 Jun 24, 2026 01:00-01:30 PDT
Update -
Please be advised the Digital Banking Core release has been rescheduled to June 24th, 2026.
Jun 09, 2026 - 08:58 PDT
Jun 09, 2026 - 08:58 PDT
Scheduled -
Please be advised that Digital Banking Core Release 771 has been scheduled for Wednesday June 24, 2026 at 1 a.m. PT (4 a.m. ET).
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
May 26, 2026 - 14:04 PDT
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
May 26, 2026 - 14:04 PDT