Update - Update: Remember Me and Biometric Login Information
Further to our previous communication, we would like to provide additional details on the issue affecting saved login information.
Current Status
• A fix for OIDC (desktop and manual login flows) is currently in development and is expected to be ready for testing shortly.
• Once validated, this will be deployed via an urgent OIDC release.
• An Android and iOS Mobile App update is also required to address the issue with biometric login.
Mobile App Update
• The fix will require a new version of the mobile app.
• Members will need to download/update the app to receive this fix (it will not apply automatically unless they have auto updates enabled).
• This update will not require members to reconfigure their login details or biometrics beyond the current one-time re-entry if their saved information has already expired.
Scope and Impact
• This impacts all clients with Biometric Login enabled in the Mobile app and ‘Remember Me’ on OIDC.
• For clients not yet on V18 App, the fix will be included as part of their upgrade.
• For clients already on V18 App, a hot fix release will be deployed to the App and Play Stores.
User Experience
• If a user is currently able to log in and has working saved credentials, their “Remember Me” will continue to function until the cookie reaches its expiry.
• If saved login information has already expired, users will need to re-enter their details once.
Online Banking
• There is no impact to online banking functionality outside of the “Remember Me” behaviour already described.
This issue is the result of:
• Modern browser changes limiting cookie lifespan to ~13 months, and
• The application not currently refreshing the cookie expiry on return visits
Next Steps:
1. Deployment of the OIDC fix.
2. Release of updated Mobile Apps across platforms
We will provide further updates, including timelines for app availability in the app stores, as progress continues.
We appreciate your patience while we implement a permanent solution.
DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
May 25, 2026 - 12:28 PDT
Further to our previous communication, we would like to provide additional details on the issue affecting saved login information.
Current Status
• A fix for OIDC (desktop and manual login flows) is currently in development and is expected to be ready for testing shortly.
• Once validated, this will be deployed via an urgent OIDC release.
• An Android and iOS Mobile App update is also required to address the issue with biometric login.
Mobile App Update
• The fix will require a new version of the mobile app.
• Members will need to download/update the app to receive this fix (it will not apply automatically unless they have auto updates enabled).
• This update will not require members to reconfigure their login details or biometrics beyond the current one-time re-entry if their saved information has already expired.
Scope and Impact
• This impacts all clients with Biometric Login enabled in the Mobile app and ‘Remember Me’ on OIDC.
• For clients not yet on V18 App, the fix will be included as part of their upgrade.
• For clients already on V18 App, a hot fix release will be deployed to the App and Play Stores.
User Experience
• If a user is currently able to log in and has working saved credentials, their “Remember Me” will continue to function until the cookie reaches its expiry.
• If saved login information has already expired, users will need to re-enter their details once.
Online Banking
• There is no impact to online banking functionality outside of the “Remember Me” behaviour already described.
This issue is the result of:
• Modern browser changes limiting cookie lifespan to ~13 months, and
• The application not currently refreshing the cookie expiry on return visits
Next Steps:
1. Deployment of the OIDC fix.
2. Release of updated Mobile Apps across platforms
We will provide further updates, including timelines for app availability in the app stores, as progress continues.
We appreciate your patience while we implement a permanent solution.
DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
May 25, 2026 - 12:28 PDT
Identified - We have identified an issue affecting Remember Me and Biometric login information in both Digital Banking OIDC and the Mobile App.
Our investigation has determined that both OIDC and the Mobile App are not updating the expiry date on the “Remember Me” cookie. While this cookie is configured to expire in 10 years, recent changes in modern web browsers now limit the duration that such data can be retained to approximately 13 months (400 days). As a result, any longer durations are automatically reduced by the browser.
Because the expiry is not being refreshed when users return, previously saved login details may expire sooner than intended and may no longer be available. This is why some users are experiencing their saved login information disappearing.
Our team is actively working on an update to ensure that login preferences are refreshed appropriately and maintained more reliably going forward.
In the meantime, if users’ saved login details are missing, they will need to re‑enter their information. This will restore functionality in the short term, although persistence remains subject to the current limitation until the fix is deployed.
We appreciate your patience and understanding while we implement a permanent solution.
DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
May 22, 2026 - 15:04 PDT
Our investigation has determined that both OIDC and the Mobile App are not updating the expiry date on the “Remember Me” cookie. While this cookie is configured to expire in 10 years, recent changes in modern web browsers now limit the duration that such data can be retained to approximately 13 months (400 days). As a result, any longer durations are automatically reduced by the browser.
Because the expiry is not being refreshed when users return, previously saved login details may expire sooner than intended and may no longer be available. This is why some users are experiencing their saved login information disappearing.
Our team is actively working on an update to ensure that login preferences are refreshed appropriately and maintained more reliably going forward.
In the meantime, if users’ saved login details are missing, they will need to re‑enter their information. This will restore functionality in the short term, although persistence remains subject to the current limitation until the fix is deployed.
We appreciate your patience and understanding while we implement a permanent solution.
DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
May 22, 2026 - 15:04 PDT
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CHG170934 - OIDC Authentication Service Maintenance May 26, 2026 01:00-01:30 PDT
Please be advised, we will be performing scheduled maintenance to OIDC on Tuesday, May 26 from 1:00 to 1:30 a.m. PT (4:00 to 4:30 a.m. ET). This maintenance is part of a migration of the OIDC production database to a new infrastructure environment.
During this time, users may experience intermittent issues when attempting to log in to Digital Banking. OIDC services may be unavailable for up to 15 minutes, with a maximum potential impact of 30 minutes if a rollback is required.
DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
Posted on May 25, 2026 - 15:49 PDT
During this time, users may experience intermittent issues when attempting to log in to Digital Banking. OIDC services may be unavailable for up to 15 minutes, with a maximum potential impact of 30 minutes if a rollback is required.
DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
Posted on May 25, 2026 - 15:49 PDT