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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 25, 2025
No incidents reported today.
Apr 24, 2025
Resolved -
The CAD and USD cash returns (Cash parcel) and NDDS deposits for Apr 23 settlement has now been posted to your organizations current account.
The transactions are not on today's AIBC, AIBU, AIOC, AIOU, CDJ, settlement reports or the PREC or OREC files.
The postings will appear on tomorrow’s reports with the effective date of April 23.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 24, 10:36 PDT
The transactions are not on today's AIBC, AIBU, AIOC, AIOU, CDJ, settlement reports or the PREC or OREC files.
The postings will appear on tomorrow’s reports with the effective date of April 23.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 24, 10:36 PDT
Apr 23, 2025
Completed -
The scheduled maintenance has been completed.
Apr 23, 18:00 PDT
Apr 23, 18:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 16:00 PDT
Apr 23, 16:00 PDT
Scheduled -
Central 1 will be performing maintenance on the Bill Payment Offline server and database this afternoon, Wednesday, April 23, from 4 to 6 p.m. PT (7 to 9 p.m. ET).
This work involves changes to our reporting and settlement platform. Reporting servers are not used during business hours and are primarily utilized for evening report generation and settlement processes.
No service impact is expected during this maintenance window.
Central 1 Support - Support@central1.com - 1.888.889.7878, press 1
Apr 23, 15:34 PDT
This work involves changes to our reporting and settlement platform. Reporting servers are not used during business hours and are primarily utilized for evening report generation and settlement processes.
No service impact is expected during this maintenance window.
Central 1 Support - Support@central1.com - 1.888.889.7878, press 1
Apr 23, 15:34 PDT
Resolved -
This incident has been resolved.
Apr 23, 11:44 PDT
Apr 23, 11:44 PDT
Update -
The FX Notes Plus application is now available.
If you continue to experience log on issues, please contact Central 1 Support.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 23, 10:46 PDT
If you continue to experience log on issues, please contact Central 1 Support.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 23, 10:46 PDT
Investigating -
Exchange Bank of Canada (EBC) has notified Central 1 they are experiencing system issues and users are receiving a “User has been disabled” message when trying to access the FX Notes Plus application.
Central 1 and EBC are investigating and we will provide an update by 10 a.m. PT (1 p.m. ET) or sooner if the incident is resolved.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 23, 07:31 PDT
Central 1 and EBC are investigating and we will provide an update by 10 a.m. PT (1 p.m. ET) or sooner if the incident is resolved.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 23, 07:31 PDT
Apr 22, 2025
No incidents reported.
Apr 21, 2025
No incidents reported.
Apr 20, 2025
Completed -
The scheduled maintenance has been completed.
Apr 20, 10:00 PDT
Apr 20, 10:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 09:00 PDT
Apr 20, 09:00 PDT
Scheduled -
Central 1 will be performing routine security patching on the FTP server this Sunday, April 20, 2025, from 9 to 10 a.m. PT (12 to 1 p.m. ET).
During this time, the FTP server will not be available.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 15, 08:16 PDT
During this time, the FTP server will not be available.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 15, 08:16 PDT
Apr 19, 2025
No incidents reported.
Apr 18, 2025
No incidents reported.
Apr 17, 2025
No incidents reported.
Apr 16, 2025
Completed -
The scheduled maintenance has been completed.
Apr 16, 00:30 PDT
Apr 16, 00:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 00:00 PDT
Apr 16, 00:00 PDT
Scheduled -
Please be advised that Digital Banking Direct Core Production Release 741 has been scheduled for Wednesday April 16 at 1 a.m. PT (4 a.m. ET).
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 7, 15:59 PDT
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 7, 15:59 PDT
Apr 15, 2025
Resolved -
The settlement file for the April 10 FX Drafts has been received by Convera and posted effective April 10. There are no further outstanding settlements for FX Drafts.
Apr 15, 10:16 PDT
Apr 15, 10:16 PDT
Monitoring -
It was previously reported that the FX Drafts settlement was missing for April 9 and 10. Although the delayed settlement for April 9 was received and posted, the settlement for April 10 remains outstanding. Central 1 has not received the required amount files from our settlement partner, Convera. Settlement for April 11 was successfully received and posted.
The matter has been escalated to Convera for urgent investigation. At this time, no workaround is available, as the necessary data has not been provided for manual processing.
We will provide the next update by Tuesday, April 15 at 10:00 a.m. PT (1:00 p.m. ET).
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 14, 14:03 PDT
The matter has been escalated to Convera for urgent investigation. At this time, no workaround is available, as the necessary data has not been provided for manual processing.
We will provide the next update by Tuesday, April 15 at 10:00 a.m. PT (1:00 p.m. ET).
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 14, 14:03 PDT
Apr 14, 2025
Resolved -
The blank FX Drafts Settlement Reports for April 9 and 10 have been created by Convera with the missing transactions. Organizations will be debited for their FX Drafts transactions for April 9 and 10, today (Monday, April 14).
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 14, 06:25 PDT
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 14, 06:25 PDT
Investigating -
Please be advised that the FX Drafts Settlement Reports for April 9 and 10 are currently blank. This issue is affecting all credit unions, as Central 1 has not received the required amount files from our settlement partner, Convera. As a result, credit unions were not debited on April 9, and the same issue is expected to occur on April 10 due to no file being received today either.
An incident has been escalated to Convera for urgent investigation. At this time, no workaround is available, as the necessary data has not been provided for manual processing.
We will provide the next update by Monday, April 14 at 8:00 a.m. PT (11:00 a.m. ET).
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 11, 14:32 PDT
An incident has been escalated to Convera for urgent investigation. At this time, no workaround is available, as the necessary data has not been provided for manual processing.
We will provide the next update by Monday, April 14 at 8:00 a.m. PT (11:00 a.m. ET).
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 11, 14:32 PDT
Apr 13, 2025
Completed -
The scheduled maintenance has been completed.
Apr 13, 03:00 PDT
Apr 13, 03:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 01:00 PDT
Apr 13, 01:00 PDT
Scheduled -
Central 1 will be performing an Interac e-Transfer maintenance this weekend, Sunday, April 13 from 1 to 3 a.m. PT (4 to 6 a.m. ET).
e-Transfer service will be unavailable for up to 30 minutes during this time.
Central 1 - Support@central1.com - 1.888.889.7878
Apr 7, 13:03 PDT
e-Transfer service will be unavailable for up to 30 minutes during this time.
Central 1 - Support@central1.com - 1.888.889.7878
Apr 7, 13:03 PDT
Apr 12, 2025
Completed -
The scheduled maintenance has been completed.
Apr 12, 12:00 PDT
Apr 12, 12:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 19:00 PDT
Apr 11, 19:00 PDT
Scheduled -
In the interest of transparency, Central 1 is writing to advise clients that it will be collaborating with its vendor, Fiserv, to perform an important upgrade to the Fiserv wires platform starting on April 11th at 7 pm PT (10 p.m. ET) ending on April 12th at 12 p.m. PT (3 p.m. ET) Central 1 is pleased to report that it anticipates important service improvements with this upgrade, which includes critical security patches and back-end performance improvements that ensure we are staying up-to-date and protecting against vulnerabilities.
Please note that the maintenance upgrade will not impact access to the wires service; all wires will be processed on time during our regular exchange windows.
What to Expect:
• Enhanced Security: Significant security improvements that will maintain the highest level of protection for you and your members and ensure full compliance with industry-leading standards.
• Faster Processing: Enhanced system performance and improved operational efficiency.
• Invoices: New Wires capability to receive invoices with the payment allowing for faster reconciliation.
Thank you for your continued trust and partnership.
Central 1 - Support@central1.com - 1.888.889.7878, press 1.
Apr 9, 13:56 PDT
Please note that the maintenance upgrade will not impact access to the wires service; all wires will be processed on time during our regular exchange windows.
What to Expect:
• Enhanced Security: Significant security improvements that will maintain the highest level of protection for you and your members and ensure full compliance with industry-leading standards.
• Faster Processing: Enhanced system performance and improved operational efficiency.
• Invoices: New Wires capability to receive invoices with the payment allowing for faster reconciliation.
Thank you for your continued trust and partnership.
Central 1 - Support@central1.com - 1.888.889.7878, press 1.
Apr 9, 13:56 PDT
Apr 11, 2025