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Scheduled Maintenance

CHG166896 - Rescheduled: Interac e-Transfer Database Upgrade Jan 10, 2026 23:00 - Jan 11, 2026 03:00 PST

Interac has rescheduled their e-Transfer Database Upgrade.

During this maintenance, Interac will temporarily suspend traffic, resulting in a 4-hour service outage for e-Transfer on Saturday, January 10, from approximately 11:00 p.m. PT to 3:00 a.m. PT (2:00 a.m. to 6:00 a.m. ET). The start time may vary slightly depending on completion of reconciliation and settlement activities.

Following the upgrade, Interac will enter a Hypercare monitoring period beginning at approximately 3:00 a.m. PT (6:00 a.m. ET). During this time, Central 1 will continue to monitor closely and coordinate with Interac to ensure service stability.

If a rollback is required, Interac may extended the downtime up to 2 hours and 30 minutes.

Central 1 Support – Support@central1.com – 1.888.889.7878 (option 1)
Posted on Dec 30, 2025 - 10:46 PST

CHG164182 - Digital Fuse Release 1.22 Jan 13, 2026 01:00-01:30 PST

Update - Please be advised the Digital Fuse Release 1.22 release has been rescheduled to Tuesday January 13, 2026 at 1 a.m. PT (4 a.m. ET).
Nov 17, 2025 - 15:24 PST
Scheduled - Please be advised that Digital Fuse Release 1.22 has been re-scheduled for Tuesday January 13, 2026 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 13, 2025 - 09:22 PST
Jan 10, 2026
INC215126: Interac 3.4 incoming autodeposits and scheduled eTransfers outage
Resolved - Interac has completed its investigation and confirmed that the incident has been resolved.

- All incoming autodeposits for version 3.4 using ISO 8583 have now been pushed and processed.
- Recurring e‑Transfers scheduled for today have been submitted successfully by Interac.

Interac and Central 1 will continue to monitor traffic and connections to ensure stability.

Central 1 Support – Support@central1.com – 1.888.889.7878 (option 1)
Jan 10, 05:40 PST
Investigating - Please be advised that following Interac’s database upgrade (CHG166896), an active incident is still open which is impacting two services:

- Incoming autodeposits for version 3.4 using ISO 8583 (version 3.5 is not affected) - Autodeposits are currently pending in OAS with 'Processing Autodeposit' status.
- All scheduled and recurring e‑Transfers scheduled for today

Interac is actively working to resolve the issue. We will share further updates as soon as they become available.

T 888 889 7878 Option 1 support@central1.com
Jan 10, 05:04 PST
Jan 9, 2026

No incidents reported.

Jan 8, 2026
INC215029 - Wire Charge Posting Delay – December 29–31, 2025
Resolved - Central 1 is aware that wire charges for December 29, 30, and 31, 2025 were not applied as expected. Our teams have investigated and confirmed that these charges were not processed prior to month-end and year-end close.

As a result, the affected wire charges will be applied at January 2026 month-end. No action is required from clients at this time.

We apologize for the inconvenience this may cause and appreciate your understanding as we ensure charges are accurately applied.


Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jan 8, 14:08 PST
Jan 7, 2026
CHG165807- Digital Banking Core Release 759
Completed - The scheduled maintenance has been completed.
Jan 7, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 01:00 PST
Scheduled - Please be advised that Digital Banking Core Release 759 has been scheduled for Wednesday January 7, 2026 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Dec 17, 10:45 PST
Jan 6, 2026

No incidents reported.

Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.

Dec 31, 2025
INC214606 - USD Branch Capture settlement and reporting is incomplete for ON and BC organizations
Resolved - The settlement and reporting for the USD cheques scanned on December 29th is now complete.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Dec 31, 07:27 PST
Monitoring - Due to a technical issue, the USD cheques scanned yesterday (December 29, 2025) were not included in your CAS USD current account posting or on your USDJ\AIOU “Account Activity and Balances” report.

The settlement and reporting will be processed this evening and will appear in your USD account and report tomorrow morning (December 31, 2025).

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Dec 30, 11:57 PST
Dec 30, 2025
Dec 29, 2025
INC214547 - CIBC missed this morning's AFT exchange
Resolved - Payments Canada has advised Central 1 that CIBC has resolved their internal issue.

Central 1 has received both the CAD and USD AFT files from CIBC. The credits and debits for the CAD AFTs will be included in the CR03/ON03 files this afternoon.

The USD AFT items will be included in tomorrow's (December 30, 2025) UC01 file.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Dec 29, 08:25 PST
Monitoring - Payments Canada advised Central 1 that CIBC experienced internal system issues this morning and failed to send AFT files in the morning exchange.

Credit and Debit CAD and USD items from CIBC were not included in this morning's AFT files.

The estimated recovery time is unknown. Follow-up communications will be distributed as new information becomes available from Payments Canada or once the situation is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Dec 29, 07:32 PST
Dec 28, 2025

No incidents reported.

Dec 27, 2025

No incidents reported.

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