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All Systems Operational
Central 1 Services
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Operational
Payment Services
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Operational
Treasury Services
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Operational
Digital Banking Services
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Operational
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CHG158103 - FX Drafts Software Maintenance Apr 4, 2025 21:00 - Apr 5, 2025 06:00 PDT
Convera has informed Central 1 that they will be performing software maintenance on the FX Drafts application starting on Friday, April 4, 2025, at 9:00 p.m. PT (12:00 a.m. ET) to Saturday, April 5, 2025, at 6 a.m. PT (9:00 a.m. ET).
During the maintenance, the FX Drafts application will not be available.
Central 1 - Support@central1.com - 1.888.889.7878, press 1.
Posted on Apr 03, 2025 - 06:39 PDT
During the maintenance, the FX Drafts application will not be available.
Central 1 - Support@central1.com - 1.888.889.7878, press 1.
Posted on Apr 03, 2025 - 06:39 PDT
Past Incidents
Apr 3, 2025
No incidents reported today.
Apr 2, 2025
Resolved -
Please be advised that Digital Banking Core Release 740 has been rolled back due to a technical issue found post release.
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 2, 09:41 PDT
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 2, 09:41 PDT
Completed -
The scheduled maintenance has been completed.
Apr 2, 01:30 PDT
Apr 2, 01:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 01:00 PDT
Apr 2, 01:00 PDT
Scheduled -
Please be advised that Digital Banking Direct Core Production Release 740 has been scheduled for Wednesday April 2, 2025 at 1 a.m. PT (4 a.m. ET).
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Mar 28, 15:11 PDT
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Mar 28, 15:11 PDT
Apr 1, 2025
Resolved -
Due to month end volumes, some Corporate CRA transactions made on March 31 were rejected due to Missing Form. The affected transactions can be found on your March 31 BPRT report that was delivered this morning. Please contact your clients to have them make the payment again, today.
We have resolved the issue and will be monitoring the system today. We apologize for any inconvenience caused by this incident.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 1, 11:44 PDT
We have resolved the issue and will be monitoring the system today. We apologize for any inconvenience caused by this incident.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 1, 11:44 PDT
Mar 31, 2025
Resolved -
Central 1 experienced a degradation in services between 3:16 to 3:33 p.m. PT (6:16 to 6:33 p.m. ET).
Digital Banking Login via OAuth or OIDC would have been degraded, as well as legacy login with Increased Auth fail-closed.
e-Transfer and Remote Deposit services would have also been degraded for all customers during this time.
Services have recovered and remain stable. Central 1 is prioritizing an investigation on our UCP service and will provide a postmortem within the next two weeks.
Central 1 – Support@centrral1.com | DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Mar 31, 16:01 PDT
Digital Banking Login via OAuth or OIDC would have been degraded, as well as legacy login with Increased Auth fail-closed.
e-Transfer and Remote Deposit services would have also been degraded for all customers during this time.
Services have recovered and remain stable. Central 1 is prioritizing an investigation on our UCP service and will provide a postmortem within the next two weeks.
Central 1 – Support@centrral1.com | DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Mar 31, 16:01 PDT
Mar 30, 2025
No incidents reported.
Mar 29, 2025
No incidents reported.
Mar 28, 2025
No incidents reported.
Mar 27, 2025
No incidents reported.
Mar 26, 2025
Resolved -
The workaround has resolved the issue. Forms on the public website are now being delivered.
If you encounter any further issues, please don't hesitate to contact Support.
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Mar 26, 16:26 PDT
If you encounter any further issues, please don't hesitate to contact Support.
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Mar 26, 16:26 PDT
Update -
Please be advised that the technical team has found the root cause of the issue and is attempting a workaround.
We will provide an update by or before 5:00pm PT (8:00pm ET).
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Mar 26, 15:00 PDT
We will provide an update by or before 5:00pm PT (8:00pm ET).
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Mar 26, 15:00 PDT
Update -
Technical teams continue to investigate. Next update at 3:00pm PT (6:00pm ET).
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Mar 26, 12:41 PDT
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Mar 26, 12:41 PDT
Update -
The technical teams continue to investigate the incident.
We will provide an update by or before 9:30am PT (12:30pm ET) March 26th.
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Mar 25, 16:57 PDT
We will provide an update by or before 9:30am PT (12:30pm ET) March 26th.
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Mar 25, 16:57 PDT
Investigating -
Please be advised that we are currently experiencing technical issues with Public Website Form submissions. At this time members submitting forms on the Public Website may see "An unexpected error occurred, we apologize for inconvenience. Please try again later".
Technical teams are investigating.
We will provide an update by or before 5:00pm PT (8:00pm ET).
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Mar 25, 13:17 PDT
Technical teams are investigating.
We will provide an update by or before 5:00pm PT (8:00pm ET).
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Mar 25, 13:17 PDT
Completed -
The scheduled maintenance has been completed.
Mar 26, 14:30 PDT
Mar 26, 14:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 14:00 PDT
Mar 26, 14:00 PDT
Scheduled -
Please be advised that LockNBlock Plugin Release 0.7.0 has been scheduled for Wednesday March 26, 2025 at 2:00 p.m. PT (5:00 p.m. ET).
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Mar 21, 12:13 PDT
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Mar 21, 12:13 PDT
Completed -
The scheduled maintenance has been completed.
Mar 26, 10:30 PDT
Mar 26, 10:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 06:00 PDT
Mar 26, 06:00 PDT
Scheduled -
Please be advised that Central 1 will be performing maintenance on our lower environment (QA) for e-Transfers on Wednesday, March 26 between 6 to 10:30 a.m. PT (9 a.m. to 1:30 p.m. ET).
QA services for e-Transfers may be unavailable for up to an hour during the maintenance. This maintenance contains no customer facing changes in production or the QA environment.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 25, 11:35 PDT
QA services for e-Transfers may be unavailable for up to an hour during the maintenance. This maintenance contains no customer facing changes in production or the QA environment.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 25, 11:35 PDT
Mar 25, 2025
Completed -
The scheduled maintenance has been completed.
Mar 25, 01:30 PDT
Mar 25, 01:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 01:00 PDT
Mar 25, 01:00 PDT
Scheduled -
Please be advised that MDB and Forge Commercial Production Release 511 has been scheduled for Tuesday March 25, 2025 at 1 a.m. PT (4 a.m. ET).
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Mar 10, 13:40 PDT
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Mar 10, 13:40 PDT
Mar 24, 2025
Resolved -
The intermittent incident has been resolved following an emergency server restart on two of our devices. If you encounter any further issues, please don't hesitate to contact Support.
Client Support Services T 888 889 7878 Option 1 support@central1.com
Mar 24, 11:04 PDT
Client Support Services T 888 889 7878 Option 1 support@central1.com
Mar 24, 11:04 PDT
Investigating -
Currently credit union employee’s and members may experience intermittent errors when trying to log into Forge/MemberDirect Commercial or CAS Online accounts. Trying to login multiple times has worked as the error is intermittent.
Our teams are actively working to resolve the situation as quickly as possible. Thank you for your patience and understanding.
Client Support Services T 888 889 7878 Option 1 support@central1.com
Mar 24, 10:22 PDT
Our teams are actively working to resolve the situation as quickly as possible. Thank you for your patience and understanding.
Client Support Services T 888 889 7878 Option 1 support@central1.com
Mar 24, 10:22 PDT
Resolved - INC197784 - Cannot Add Additional Email Addresses in PS AFT Originator Information Screen
Resolved -
The incident has been resolved. Users are now able to successfully add additional email addresses to the Originator Information screen in PS AFT.
We apologize for the inconvenience the recent disruption may have caused.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 24, 09:16 PDT
We apologize for the inconvenience the recent disruption may have caused.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 24, 09:16 PDT
Identified -
Central 1 is aware that clients are unable to add additional email addresses to the Originator Information screen in PS AFT. The incident has been identified, and our teams are fully engaged in resolving the issue. We understand the impact this may have on your experience and are working diligently to rectify the situation.
Thank you for your understanding and support during this incident. We will provide the next update by Monday, March 24, at 9 am PT (12 pm ET)
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 21, 07:22 PDT
Thank you for your understanding and support during this incident. We will provide the next update by Monday, March 24, at 9 am PT (12 pm ET)
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 21, 07:22 PDT
Mar 23, 2025
Completed -
The scheduled maintenance has been completed.
Mar 23, 10:00 PDT
Mar 23, 10:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 09:00 PDT
Mar 23, 09:00 PDT
Scheduled -
Central 1 will be performing routine security patching on the FTP server this Sunday, March 23, 2025, from 9 to 10 a.m. PT (12 to 1 p.m. ET).
During this time, the FTP server will not be available.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 18, 07:01 PDT
During this time, the FTP server will not be available.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 18, 07:01 PDT
Completed -
The scheduled maintenance has been completed.
Mar 23, 07:00 PDT
Mar 23, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 19:00 PDT
Mar 22, 19:00 PDT
Scheduled -
Please be advised CUMIS will be performing maintenance on Saturday, March 22 from 7 p.m. to Sunday, March 23, 7 a.m. PT (March 22, 10 p.m. to March 23, 10 a.m. ET).
During the maintenance, Borrow Anywhere Insurance will not be available.
Central 1 - Origination_Support@Central1.com - 1.888.889.7878, press 1
Mar 21, 09:19 PDT
During the maintenance, Borrow Anywhere Insurance will not be available.
Central 1 - Origination_Support@Central1.com - 1.888.889.7878, press 1
Mar 21, 09:19 PDT
Mar 22, 2025
Mar 21, 2025
Mar 20, 2025
No incidents reported.