Resolved -
Due to month end volumes, some Corporate CRA transactions made on March 31 were rejected due to Missing Form. The affected transactions can be found on your March 31 BPRT report that was delivered this morning. Please contact your clients to have them make the payment again, today.
We have resolved the issue and will be monitoring the system today. We apologize for any inconvenience caused by this incident.
Resolved -
Central 1 experienced a degradation in services between 3:16 to 3:33 p.m. PT (6:16 to 6:33 p.m. ET).
Digital Banking Login via OAuth or OIDC would have been degraded, as well as legacy login with Increased Auth fail-closed.
e-Transfer and Remote Deposit services would have also been degraded for all customers during this time.
Services have recovered and remain stable. Central 1 is prioritizing an investigation on our UCP service and will provide a postmortem within the next two weeks.
Resolved -
The workaround has resolved the issue. Forms on the public website are now being delivered. If you encounter any further issues, please don't hesitate to contact Support. Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Mar 26, 16:26 PDT
Update -
Please be advised that the technical team has found the root cause of the issue and is attempting a workaround.
We will provide an update by or before 5:00pm PT (8:00pm ET).
Investigating -
Please be advised that we are currently experiencing technical issues with Public Website Form submissions. At this time members submitting forms on the Public Website may see "An unexpected error occurred, we apologize for inconvenience. Please try again later". Technical teams are investigating.
We will provide an update by or before 5:00pm PT (8:00pm ET).
Completed -
The scheduled maintenance has been completed.
Mar 26, 10:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 06:00 PDT
Scheduled -
Please be advised that Central 1 will be performing maintenance on our lower environment (QA) for e-Transfers on Wednesday, March 26 between 6 to 10:30 a.m. PT (9 a.m. to 1:30 p.m. ET).
QA services for e-Transfers may be unavailable for up to an hour during the maintenance. This maintenance contains no customer facing changes in production or the QA environment.
Resolved -
The intermittent incident has been resolved following an emergency server restart on two of our devices. If you encounter any further issues, please don't hesitate to contact Support.
Client Support Services T 888 889 7878 Option 1 support@central1.com
Mar 24, 11:04 PDT
Investigating -
Currently credit union employee’s and members may experience intermittent errors when trying to log into Forge/MemberDirect Commercial or CAS Online accounts. Trying to login multiple times has worked as the error is intermittent.
Our teams are actively working to resolve the situation as quickly as possible. Thank you for your patience and understanding.
Client Support Services T 888 889 7878 Option 1 support@central1.com
Mar 24, 10:22 PDT
Resolved -
The incident has been resolved. Users are now able to successfully add additional email addresses to the Originator Information screen in PS AFT.
We apologize for the inconvenience the recent disruption may have caused.
Identified -
Central 1 is aware that clients are unable to add additional email addresses to the Originator Information screen in PS AFT. The incident has been identified, and our teams are fully engaged in resolving the issue. We understand the impact this may have on your experience and are working diligently to rectify the situation.
Thank you for your understanding and support during this incident. We will provide the next update by Monday, March 24, at 9 am PT (12 pm ET)
Completed -
The scheduled maintenance has been completed.
Mar 23, 10:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 09:00 PDT
Scheduled -
Central 1 will be performing routine security patching on the FTP server this Sunday, March 23, 2025, from 9 to 10 a.m. PT (12 to 1 p.m. ET).
During this time, the FTP server will not be available.
Completed -
The scheduled maintenance has been completed.
Mar 23, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 19:00 PDT
Scheduled -
Please be advised CUMIS will be performing maintenance on Saturday, March 22 from 7 p.m. to Sunday, March 23, 7 a.m. PT (March 22, 10 p.m. to March 23, 10 a.m. ET).
During the maintenance, Borrow Anywhere Insurance will not be available.