All Systems Operational

Central 1 Services ? Operational
Payment Services ? Operational
Treasury Services ? Operational
Digital Banking Services ? Operational
Incident Alerting ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

CHG153891 - Digital Banking Core Release 749+751 Sep 4, 2025 01:00-01:30 PDT

Please be advised that Digital Banking Core Release 749+751 has been scheduled for Thursday September 4, 2025 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Posted on Aug 22, 2025 - 14:14 PDT

CHG153958 - MDB and Forge Commercial Release 516+517 Sep 9, 2025 01:00-01:30 PDT

Please be advised that MDB and Forge Commercial Release 516+517 has been scheduled for Tuesday September 9, 2025 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Posted on Aug 26, 2025 - 12:23 PDT
Sep 2, 2025

No incidents reported today.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025
Resolved - INC207675 - LBC Duplicate AFT Items sent August 20th
Resolved - Laurentian Bank (LBC) confirmed that they were unable to send error corrections for the duplicate AFT transactions issued in error on August 20. Instead, they sent a credit file to offset the duplicate debits on Friday, August 22, 2025.

If none of these duplicate debits have been returned on your end, no further action will be required. If any duplicate debits have been returned, Central 1 will contact you directly to arrange settlement, as this would result in an outstanding credit.

Central 1 - PaymentStream_Support@central1.com - 1.888.889.7878, option 1
Aug 27, 06:01 PDT
Monitoring - Laurentian Bank (LBC) confirmed that they were unable to send error corrections for the duplicate AFT transactions issued in error on August 20. Instead, they sent a credit file to offset the duplicate debits.

If none of these duplicate debits have been returned on your end, no further action will be required. If any duplicate debits have been returned, Central 1 will contact you directly to arrange settlement, as this would result in an outstanding credit.

Central 1 - PaymentStream_Support@central1.com - 1.888.889.7878, option 1
Aug 22, 11:43 PDT
Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025
INC207736 - Service Disruption – International Transfers
Resolved - This incident has been resolved. We apologize for any inconvenience this may have caused for members.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Aug 22, 18:17 PDT
Update - Our technical team is conducting a thorough analysis to determine the root cause of the incident.
An update will be provided by 5:00 p.m. PT (8:00 p.m. ET) or sooner if the issue is resolved.

DigitalBanking_Support@Central1.com 1.888.889.7878, option 2
Aug 22, 13:51 PDT
Investigating - We are currently experiencing a service disruption affecting International Transfers.

Members attempting to use this service may encounter the following message:

"This service is not available right now. Please try again later or contact your branch for details."

Our teams are actively investigating the issue to identify the root cause and assess the impact. We are working diligently to restore service as quickly as possible.

An update will be provided by 2:00 p.m. PT (5:00 p.m. ET) or sooner if the issue is resolved.

DigitalBanking_Support@Central1.com 1.888.889.7878, option 2
Aug 22, 11:03 PDT
INC207675 - LBC Duplicate AFT Items sent August 20th
Resolved - Payments Canada has been advised that Laurentian Bank has sent Error Corrections for the duplicate AFT transactions sent in error on August 20th.

Central 1 - PaymentStream_Support@central1.com - 1.888.889.7878, option 1
Aug 22, 07:56 PDT
Update - The latest update from Payments Canada is that Laurentian Bank is in the process of sending out Error Corrections for the duplicate transactions.

The timeframe for the Error Corrections is unknown.

We will continue to monitor this situation and provide an update when further information is received from Payments Canada.

Central 1 - PaymentStream_Support@central1.com - 1.888.889.7878, option 1
Aug 22, 04:20 PDT
Identified - Payments Canada has notified Financial Institutions that Laurentian Bank sent duplicate transactions in their file in the afternoon exchange on August 20, 2025.

We will continue to monitor this situation and provide updates as we receive information from Payments Canada.

Central 1 - PaymentStream_Support@central1.com - 1.888.889.7878, option 1
Aug 21, 13:02 PDT
Aug 21, 2025
Aug 20, 2025
NC207357 – Processing delay for July month end "deposit adjustments"
Resolved - The monthly charges for Deposit Adjustments (DA) were not processed in the July month-end billing

The missed July charges for Deposit Adjustments will be posted with the August month-end billing.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Aug 20, 13:30 PDT
Aug 19, 2025

No incidents reported.

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