Investigating - Following this morning’s release, we have identified a display issue on the Forge Account Activity page. Debit items in either the Debit or Amount column are no longer showing as negative numbers. Please note this is only a display issue. Actual transactions and running balances are not affected.
We will provide updates as soon as the issue is resolved. Thank you for your patience and understanding.
DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 13, 2025 - 15:02 PST
We will provide updates as soon as the issue is resolved. Thank you for your patience and understanding.
DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 13, 2025 - 15:02 PST
Update - RBC has been working diligently to find a solution for the Cash Services Application, and they are currently testing a fix.
The tentative implementation date is Friday (Nov 14) after hours. Following the implementation, RBC will spend the weekend restoring the eClient Administrator's access.
An update will be provided once the implementation is confirmed.
Central 1 - Support@central1.com - 1.888.889.7878 option 1
Nov 10, 2025 - 12:07 PST
The tentative implementation date is Friday (Nov 14) after hours. Following the implementation, RBC will spend the weekend restoring the eClient Administrator's access.
An update will be provided once the implementation is confirmed.
Central 1 - Support@central1.com - 1.888.889.7878 option 1
Nov 10, 2025 - 12:07 PST
Update - Due to the eClient administration function being removed for the Cash Services application, your organization cannot view or print the eClient reports, “order history” or “user audit”.
If you were downgraded from an eClient administrator to an eClient user and you require the reports, please contact the RBC cash desk via email at cashportal@rbc.com.
Central 1 will continue to provide updates as we receive from RBC.
Central 1 - Support@central1.com - 1.888.889.7878 option 1
Nov 05, 2025 - 12:02 PST
If you were downgraded from an eClient administrator to an eClient user and you require the reports, please contact the RBC cash desk via email at cashportal@rbc.com.
Central 1 will continue to provide updates as we receive from RBC.
Central 1 - Support@central1.com - 1.888.889.7878 option 1
Nov 05, 2025 - 12:02 PST
Investigating - On Sunday, October 19, 2025, RBC implemented a release to the Cash Services application. Since the implementation, Central 1 discovered a security issue with the cash services application.
There has been no security breach; however, we discovered that organizations could inadvertently add users from other organizations to their cash locations.
To ensure this does not happen, all eClient Admins have been disabled and converted into regular eClient users.
To set up a new user or modify user cash locations, the eClient Admin from your organization can contact the RBC cash desk at cashportal@rbc.com
If a user requires a password reset or to be unlocked, they can contact the cash desk directly.
Central 1 is in contact with RBC and is working on a solution to this incident. We will share information as we receive it from RBC.
Central 1 - Support@central1.com - 1.888.889.7878 option 1
Nov 04, 2025 - 11:43 PST
There has been no security breach; however, we discovered that organizations could inadvertently add users from other organizations to their cash locations.
To ensure this does not happen, all eClient Admins have been disabled and converted into regular eClient users.
To set up a new user or modify user cash locations, the eClient Admin from your organization can contact the RBC cash desk at cashportal@rbc.com
If a user requires a password reset or to be unlocked, they can contact the cash desk directly.
Central 1 is in contact with RBC and is working on a solution to this incident. We will share information as we receive it from RBC.
Central 1 - Support@central1.com - 1.888.889.7878 option 1
Nov 04, 2025 - 11:43 PST
Central 1 Services
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Digital Banking Services
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Operational
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Major Outage
Maintenance
Scheduled Maintenance
CHG164182 - Digital Fuse Release 1.22 Nov 18, 2025 01:00-01:30 PST
Please be advised that Digital Fuse Release 1.22 has been scheduled for Tuesday November 18, 2025 at 1 a.m. PT (4 a.m. ET).
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Posted on Nov 13, 2025 - 09:22 PST
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Posted on Nov 13, 2025 - 09:22 PST
CHG165070 – OLT Release 2.1.17 Nov 20, 2025 19:00-21:00 PST
Central 1 will deploy Release 2.1.13 of the Online Tracing System (OLT) to production on Thursday, November 20 at 9 p.m. PT (12 a.m. ET).
OLT, the application used to submit bill payment trace requests, will receive several enhancements focused on simplifying reason codes, improving reporting, and modernizing report technology.
Trace Request View/Edit
• Added timestamp ordering for User Comments.
• Enforced validation: An error correction cannot exceed the original bill payment amount.
• Simplified and consolidated reason codes:
o “Branch Error” and “Member Error” are now combined as “Credit Union Initiated.”
o “Member charged twice” and “Member charged once but…” are merged into “Duplicate payment.”
o Added new reason code “Fraudulent payment.”
Reports
• Added CSV download option for “Create your own report.” along with existing PDF
• Enhanced “List of Closed Settled Traces” report with two new columns; Reason description and Settlement date.
During the maintenance window, the OLT application may experience intermittent short outages.
For assistance, please contact Central 1 Client Support - support@central1.com - 888-889-7878, press 1
Posted on Nov 10, 2025 - 13:29 PST
OLT, the application used to submit bill payment trace requests, will receive several enhancements focused on simplifying reason codes, improving reporting, and modernizing report technology.
Trace Request View/Edit
• Added timestamp ordering for User Comments.
• Enforced validation: An error correction cannot exceed the original bill payment amount.
• Simplified and consolidated reason codes:
o “Branch Error” and “Member Error” are now combined as “Credit Union Initiated.”
o “Member charged twice” and “Member charged once but…” are merged into “Duplicate payment.”
o Added new reason code “Fraudulent payment.”
Reports
• Added CSV download option for “Create your own report.” along with existing PDF
• Enhanced “List of Closed Settled Traces” report with two new columns; Reason description and Settlement date.
During the maintenance window, the OLT application may experience intermittent short outages.
For assistance, please contact Central 1 Client Support - support@central1.com - 888-889-7878, press 1
Posted on Nov 10, 2025 - 13:29 PST
CHG165363 – Interac e-Transfer Database Upgrade Nov 22, 2025 21:30 - Nov 23, 2025 06:30 PST
Interac has informed Central 1 that they will be performing a database upgrade starting Saturday, November 22 at 9:30 p.m. PT until Sunday, November 23 at 6:30 a.m. PT (12:30 a.m. to 9:30 a.m. ET).
During this maintenance window, all e-Transfer and OAS services will be unavailable, including send, receive, and processing functionality. The outage is expected to occur between 11:00 p.m. and 2:45 a.m. PT (2:00 to 5:45 a.m. ET).
If a rollback is required, the downtime may extend by up to 2 hours and 30 minutes.
Central 1 will be monitoring Interac’s work closely and will provide updates if the maintenance window changes or is extended.
Central 1 - Support@central1.com - 1.888.889.7878 option 1
Posted on Nov 07, 2025 - 13:50 PST
During this maintenance window, all e-Transfer and OAS services will be unavailable, including send, receive, and processing functionality. The outage is expected to occur between 11:00 p.m. and 2:45 a.m. PT (2:00 to 5:45 a.m. ET).
If a rollback is required, the downtime may extend by up to 2 hours and 30 minutes.
Central 1 will be monitoring Interac’s work closely and will provide updates if the maintenance window changes or is extended.
Central 1 - Support@central1.com - 1.888.889.7878 option 1
Posted on Nov 07, 2025 - 13:50 PST