Update - We continue to investigate an issue affecting some members using the Forge App on iOS devices, where saved login information may not be retained as expected.
Through our investigation, we have identified a valid workaround that allows saved login functionality to continue working as designed. Members should ensure that Biometric Login (Face ID or Touch ID) is enabled within the Forge App. We have observed that when Biometric Login is disabled, saved login information may be removed, either immediately or after a period of time.
While the workaround has proven effective, our team continues to investigate the underlying cause. We have experienced challenges consistently reproducing the issue within our internal testing environments, which has extended the time required to identify the root cause and implement a permanent fix.
Our team remains actively engaged in the investigation and will provide additional updates as more information becomes available.
DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
Jul 08, 2026 - 07:34 PDT
Through our investigation, we have identified a valid workaround that allows saved login functionality to continue working as designed. Members should ensure that Biometric Login (Face ID or Touch ID) is enabled within the Forge App. We have observed that when Biometric Login is disabled, saved login information may be removed, either immediately or after a period of time.
While the workaround has proven effective, our team continues to investigate the underlying cause. We have experienced challenges consistently reproducing the issue within our internal testing environments, which has extended the time required to identify the root cause and implement a permanent fix.
Our team remains actively engaged in the investigation and will provide additional updates as more information becomes available.
DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
Jul 08, 2026 - 07:34 PDT
Investigating - We are currently investigating an issue affecting some users on iOS devices where saved login information is not being retained as expected on the v18.1 Forge App.
Some members reported that the issue was resolved after upgrading their device to iOS 26.5 operating system. While we have not yet confirmed this as a universal solution, members experiencing this issue may wish to ensure their device is running the latest available version of iOS.
Members can continue to access the service by manually entering their card number and password if their saved login is unavailable.
Our team is actively investigating the issue and working to determine the root cause. Additional updates will be provided as more information becomes available.
We apologize for any inconvenience and appreciate your patience while we work toward a resolution.
DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
Jun 30, 2026 - 13:54 PDT
Some members reported that the issue was resolved after upgrading their device to iOS 26.5 operating system. While we have not yet confirmed this as a universal solution, members experiencing this issue may wish to ensure their device is running the latest available version of iOS.
Members can continue to access the service by manually entering their card number and password if their saved login is unavailable.
Our team is actively investigating the issue and working to determine the root cause. Additional updates will be provided as more information becomes available.
We apologize for any inconvenience and appreciate your patience while we work toward a resolution.
DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
Jun 30, 2026 - 13:54 PDT
Central 1 Services
Operational
Payment Services
Operational
Treasury Services
Operational
Digital Banking Services
Operational
Incident Alerting
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CHG173460 - Digital Banking Core Release 774_1 Aug 19, 2026 01:00-01:30 PDT
Please be advised that Digital Banking Core Release 774_1 has been scheduled for Wednesday August 19, 2026 at 1 a.m. PT (4 a.m. ET).
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Posted on Aug 05, 2026 - 12:29 PDT
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Posted on Aug 05, 2026 - 12:29 PDT