All Systems Operational

Central 1 Services Operational
Payment Services Operational
Treasury Services Operational
Digital Banking Services Operational
Incident Alerting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

CHG165807- Digital Banking Core Release 759 Jan 7, 2026 01:00-01:30 PST

Please be advised that Digital Banking Core Release 759 has been scheduled for Wednesday January 7, 2026 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Posted on Dec 17, 2025 - 10:45 PST

CHG164182 - Digital Fuse Release 1.22 Jan 13, 2026 01:00-01:30 PST

Update - Please be advised the Digital Fuse Release 1.22 release has been rescheduled to Tuesday January 13, 2026 at 1 a.m. PT (4 a.m. ET).
Nov 17, 2025 - 15:24 PST
Scheduled - Please be advised that Digital Fuse Release 1.22 has been re-scheduled for Tuesday January 13, 2026 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 13, 2025 - 09:22 PST
Dec 22, 2025

No incidents reported today.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025
CHG166682 - Urgent MDB, Forge Commercial, and CAS Online Release 520.3
Completed - The scheduled maintenance has been completed.
Dec 17, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 01:00 PST
Scheduled - Please be advised that MDB and Forge Commercial Production Release 520.3 has been scheduled for Wednesday December 17, 2025 at 1 a.m. PT (4 a.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Dec 15, 12:32 PST
Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025
INC213881 :: Managedirect Reports - Availability Statistics
Resolved - This incident has been resolved, and all outstanding reports were delivered overnight. if your organization is still missing any of our ManageDirect reports, please contact us for further assistance.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Dec 12, 10:10 PST
Investigating - We have identified that the ManageDirect Daily Availability reports for Forge/MemberDirect were not delivered between October 20 and November 30, 2025.
Our team is in the process of regenerating these reports, and this work will be completed by December 12, 2025.
Thank you for your patience and understanding as we work to resolve this matter.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Dec 11, 12:54 PST
Dec 11, 2025
Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025
Resolved: INC213718 - outgoing\incoming wires incident
Postmortem - Read details
Dec 11, 12:07 PST
Resolved - Inbound and outbound wires are now processing through the SWIFT gateway.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Dec 8, 13:52 PST
Investigating - Central 1 has become aware of a wire incident affecting the processing of both outgoing and incoming wires. Wires are not going out or coming in through the SWIFT network.

IBM and Central 1’s technical teams are working diligently to resolve the incident.

An update will be provided at 2 p.m. PT (5 p.m. ET) or sooner if the incident is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Dec 8, 13:12 PST
INC213515 - Blocked e-Transfer Processing Delays
Resolved - Interac has advised us that the all of blocked e-Transfers between December 3, 8:00 P.M. PST (11:00 P.M. EST) to 9:04 P.M. PST (December 4, 12:04 A.M. EST) have been cleared.
Dec 8, 11:52 PST
Investigating - Interac has informed us that a subset of e-Transfers between December 3, 8:00 P.M. PST (11:00 P.M. EST) to 9:04 P.M. PST (December 4, 12:04 A.M. EST) were blocked. Their technical teams are actively monitoring and working to clear the backlog, however the estimated time to resolve is taking longer than expected.

We will provide updates as we receive them.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Dec 4, 16:32 PST
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