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Central 1 Services Operational
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Treasury Services Operational
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Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

CHG165807- Digital Banking Core Release 759 Jan 7, 2026 01:00-01:30 PST

Please be advised that Digital Banking Core Release 759 has been scheduled for Wednesday January 7, 2026 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Posted on Dec 17, 2025 - 10:45 PST

CHG164182 - Digital Fuse Release 1.22 Jan 13, 2026 01:00-01:30 PST

Update - Please be advised the Digital Fuse Release 1.22 release has been rescheduled to Tuesday January 13, 2026 at 1 a.m. PT (4 a.m. ET).
Nov 17, 2025 - 15:24 PST
Scheduled - Please be advised that Digital Fuse Release 1.22 has been re-scheduled for Tuesday January 13, 2026 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 13, 2025 - 09:22 PST
Dec 18, 2025

No incidents reported today.

Dec 17, 2025
CHG166682 - Urgent MDB, Forge Commercial, and CAS Online Release 520.3
Completed - The scheduled maintenance has been completed.
Dec 17, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 01:00 PST
Scheduled - Please be advised that MDB and Forge Commercial Production Release 520.3 has been scheduled for Wednesday December 17, 2025 at 1 a.m. PT (4 a.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Dec 15, 12:32 PST
Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025
INC213881 :: Managedirect Reports - Availability Statistics
Resolved - This incident has been resolved, and all outstanding reports were delivered overnight. if your organization is still missing any of our ManageDirect reports, please contact us for further assistance.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Dec 12, 10:10 PST
Investigating - We have identified that the ManageDirect Daily Availability reports for Forge/MemberDirect were not delivered between October 20 and November 30, 2025.
Our team is in the process of regenerating these reports, and this work will be completed by December 12, 2025.
Thank you for your patience and understanding as we work to resolve this matter.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Dec 11, 12:54 PST
Dec 11, 2025
Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025
Resolved: INC213718 - outgoing\incoming wires incident
Postmortem - Read details
Dec 11, 12:07 PST
Resolved - Inbound and outbound wires are now processing through the SWIFT gateway.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Dec 8, 13:52 PST
Investigating - Central 1 has become aware of a wire incident affecting the processing of both outgoing and incoming wires. Wires are not going out or coming in through the SWIFT network.

IBM and Central 1’s technical teams are working diligently to resolve the incident.

An update will be provided at 2 p.m. PT (5 p.m. ET) or sooner if the incident is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Dec 8, 13:12 PST
INC213515 - Blocked e-Transfer Processing Delays
Resolved - Interac has advised us that the all of blocked e-Transfers between December 3, 8:00 P.M. PST (11:00 P.M. EST) to 9:04 P.M. PST (December 4, 12:04 A.M. EST) have been cleared.
Dec 8, 11:52 PST
Investigating - Interac has informed us that a subset of e-Transfers between December 3, 8:00 P.M. PST (11:00 P.M. EST) to 9:04 P.M. PST (December 4, 12:04 A.M. EST) were blocked. Their technical teams are actively monitoring and working to clear the backlog, however the estimated time to resolve is taking longer than expected.

We will provide updates as we receive them.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Dec 4, 16:32 PST
Dec 7, 2025
CHG164021 – MemberDirect Business / Forge Commercial Annual Disaster Recovery Test
Completed - The scheduled maintenance has been completed.
Dec 7, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 01:00 PST
Update - Please be advised that the maintenance period for this DRE has been extended to 5 a.m. PT (8 a.m. ET). MemberDirect Business and Forge Commercial will be unavailable for up to 30 minutes during the window.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Dec 4, 14:18 PST
Scheduled - Please be advised we will be performing our annual disaster recovery test of MemberDirect Business (MDB) / Forge Commercial Sunday December 7, 2025 from 1 to 5 a.m. PT (4 to 8 a.m. ET).

Impact: MemberDirect Business and Forge Commercial will be unavailable for up to 30 minutes during the window.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Nov 17, 15:58 PST
Dec 6, 2025

No incidents reported.

Dec 5, 2025
INC213584 – PS-AFT File Upload Issues
Resolved - Our teams have completed their investigation into the earlier issue where some clients were unable to progress PS-AFT file uploads to the confirmation step. All impacted files have now been successfully processed, and the service is operating normally.

If you continue to experience any upload issues, please contact us at Support@central1.com or 1.888.889.7878.
Dec 5, 17:20 PST
Investigating - Central 1 is currently investigating an issue affecting PaymentStream AFT where some clients are unable to complete file uploads. Users can access the File Upload page, but the upload does not progress to the confirmation step.

We are engaging additional technical resources to restore normal service as quickly as possible. At this time, there are no workarounds available.

Next update: We will provide the next update by 6 p.m. PT (9 p.m. ET) or sooner if more information becomes available.

Central 1 - Support@central1.com - 1.888.889.7878
Dec 5, 16:22 PST
INC213332 - RESOLVED - Delayed Everlink ATM and POS November Volume Charges
Resolved - The delayed Everlink files have now been posted to Central 1 accounts with an effective date of December 1. These amounts will show on the account as an LBF (Late Bank Fees).

Thank you for your patience while this incident was being investigated.

For any questions on this matter, please email the Central 1 Network Settlement team at epay@central1.com.
Dec 5, 10:32 PST
Update - Our technical team continues to work on the Everlink delayed file issue.

We will provide another update by 12 p.m. PT (3 p.m. ET) tomorrow, December 5, or sooner if it is resolved before then.

For any questions on this matter, please email the Central 1 Network Settlement team at epay@central1.com.
Dec 4, 12:51 PST
Update - Our apologies for the delayed update. There has been no significant progress in the resolution of this incident. Our technical team continues to work on the Everlink delayed file issue.

We will provide another update by 12 p.m. PT (3 p.m. ET) tomorrow, December 4, or sooner if it is resolved before then.

For any questions on this matter, please email the Central 1 Network Settlement team at epay@central1.com.
Dec 3, 14:45 PST
Update - ***This notice is for credit unions that use Everlink for their switch provider***

Central 1 continues to work with Everlink on the delayed November month-end volume charge files.

An update will be provided by 11 a.m. PT (2 p.m. ET) tomorrow, December 3.


For any questions on this matter, please email the Central 1 Network Settlement team at epay@central1.com.
Dec 2, 15:37 PST
Update - Central 1 continues to work with Everlink on the delayed November month-end volume charge files.

We will provide another update by 3:30 p.m. PT (6:30 p.m. ET).
Dec 2, 12:27 PST
Investigating - ***This notice is for credit unions that use Everlink for their switch provider"

Please be advised that the November ATM and POS monthly volume charges have been delayed. Central1 is working with Everlink to resolve the issue.

An update will be provided by 11 a.m. PT (2 p.m. ET) tomorrow, December 2.

For any questions on this matter, please email the Central 1 Network Settlement team at epay@central1.com.
Dec 1, 15:11 PST
Dec 4, 2025
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