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CHG164182 - Digital Fuse Release 1.22 Jan 13, 2026 01:00-01:30 PST
Update -
Please be advised the Digital Fuse Release 1.22 release has been rescheduled to Tuesday January 13, 2026 at 1 a.m. PT (4 a.m. ET).
Nov 17, 2025 - 15:24 PST
Nov 17, 2025 - 15:24 PST
Scheduled -
Please be advised that Digital Fuse Release 1.22 has been re-scheduled for Tuesday January 13, 2026 at 1 a.m. PT (4 a.m. ET).
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 13, 2025 - 09:22 PST
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 13, 2025 - 09:22 PST
Past Incidents
Dec 13, 2025
No incidents reported today.
Dec 12, 2025
Resolved -
This incident has been resolved, and all outstanding reports were delivered overnight. if your organization is still missing any of our ManageDirect reports, please contact us for further assistance.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Dec 12, 10:10 PST
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Dec 12, 10:10 PST
Investigating -
We have identified that the ManageDirect Daily Availability reports for Forge/MemberDirect were not delivered between October 20 and November 30, 2025.
Our team is in the process of regenerating these reports, and this work will be completed by December 12, 2025.
Thank you for your patience and understanding as we work to resolve this matter.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Dec 11, 12:54 PST
Our team is in the process of regenerating these reports, and this work will be completed by December 12, 2025.
Thank you for your patience and understanding as we work to resolve this matter.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Dec 11, 12:54 PST
Dec 11, 2025
Dec 10, 2025
No incidents reported.
Dec 9, 2025
No incidents reported.
Dec 8, 2025
Postmortem -
Read details
Dec 11, 12:07 PST
Dec 11, 12:07 PST
Resolved -
Inbound and outbound wires are now processing through the SWIFT gateway.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Dec 8, 13:52 PST
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Dec 8, 13:52 PST
Investigating -
Central 1 has become aware of a wire incident affecting the processing of both outgoing and incoming wires. Wires are not going out or coming in through the SWIFT network.
IBM and Central 1’s technical teams are working diligently to resolve the incident.
An update will be provided at 2 p.m. PT (5 p.m. ET) or sooner if the incident is resolved.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Dec 8, 13:12 PST
IBM and Central 1’s technical teams are working diligently to resolve the incident.
An update will be provided at 2 p.m. PT (5 p.m. ET) or sooner if the incident is resolved.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Dec 8, 13:12 PST
Resolved -
Interac has advised us that the all of blocked e-Transfers between December 3, 8:00 P.M. PST (11:00 P.M. EST) to 9:04 P.M. PST (December 4, 12:04 A.M. EST) have been cleared.
Dec 8, 11:52 PST
Dec 8, 11:52 PST
Investigating -
Interac has informed us that a subset of e-Transfers between December 3, 8:00 P.M. PST (11:00 P.M. EST) to 9:04 P.M. PST (December 4, 12:04 A.M. EST) were blocked. Their technical teams are actively monitoring and working to clear the backlog, however the estimated time to resolve is taking longer than expected.
We will provide updates as we receive them.
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Dec 4, 16:32 PST
We will provide updates as we receive them.
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Dec 4, 16:32 PST
Dec 7, 2025
Completed -
The scheduled maintenance has been completed.
Dec 7, 02:00 PST
Dec 7, 02:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 01:00 PST
Dec 7, 01:00 PST
Update -
Please be advised that the maintenance period for this DRE has been extended to 5 a.m. PT (8 a.m. ET). MemberDirect Business and Forge Commercial will be unavailable for up to 30 minutes during the window.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Dec 4, 14:18 PST
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Dec 4, 14:18 PST
Scheduled -
Please be advised we will be performing our annual disaster recovery test of MemberDirect Business (MDB) / Forge Commercial Sunday December 7, 2025 from 1 to 5 a.m. PT (4 to 8 a.m. ET).
Impact: MemberDirect Business and Forge Commercial will be unavailable for up to 30 minutes during the window.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Nov 17, 15:58 PST
Impact: MemberDirect Business and Forge Commercial will be unavailable for up to 30 minutes during the window.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Nov 17, 15:58 PST
Dec 6, 2025
No incidents reported.
Dec 5, 2025
Resolved -
Our teams have completed their investigation into the earlier issue where some clients were unable to progress PS-AFT file uploads to the confirmation step. All impacted files have now been successfully processed, and the service is operating normally.
If you continue to experience any upload issues, please contact us at Support@central1.com or 1.888.889.7878.
Dec 5, 17:20 PST
If you continue to experience any upload issues, please contact us at Support@central1.com or 1.888.889.7878.
Dec 5, 17:20 PST
Investigating -
Central 1 is currently investigating an issue affecting PaymentStream AFT where some clients are unable to complete file uploads. Users can access the File Upload page, but the upload does not progress to the confirmation step.
We are engaging additional technical resources to restore normal service as quickly as possible. At this time, there are no workarounds available.
Next update: We will provide the next update by 6 p.m. PT (9 p.m. ET) or sooner if more information becomes available.
Central 1 - Support@central1.com - 1.888.889.7878
Dec 5, 16:22 PST
We are engaging additional technical resources to restore normal service as quickly as possible. At this time, there are no workarounds available.
Next update: We will provide the next update by 6 p.m. PT (9 p.m. ET) or sooner if more information becomes available.
Central 1 - Support@central1.com - 1.888.889.7878
Dec 5, 16:22 PST
Resolved -
The delayed Everlink files have now been posted to Central 1 accounts with an effective date of December 1. These amounts will show on the account as an LBF (Late Bank Fees).
Thank you for your patience while this incident was being investigated.
For any questions on this matter, please email the Central 1 Network Settlement team at epay@central1.com.
Dec 5, 10:32 PST
Thank you for your patience while this incident was being investigated.
For any questions on this matter, please email the Central 1 Network Settlement team at epay@central1.com.
Dec 5, 10:32 PST
Update -
Our technical team continues to work on the Everlink delayed file issue.
We will provide another update by 12 p.m. PT (3 p.m. ET) tomorrow, December 5, or sooner if it is resolved before then.
For any questions on this matter, please email the Central 1 Network Settlement team at epay@central1.com.
Dec 4, 12:51 PST
We will provide another update by 12 p.m. PT (3 p.m. ET) tomorrow, December 5, or sooner if it is resolved before then.
For any questions on this matter, please email the Central 1 Network Settlement team at epay@central1.com.
Dec 4, 12:51 PST
Update -
Our apologies for the delayed update. There has been no significant progress in the resolution of this incident. Our technical team continues to work on the Everlink delayed file issue.
We will provide another update by 12 p.m. PT (3 p.m. ET) tomorrow, December 4, or sooner if it is resolved before then.
For any questions on this matter, please email the Central 1 Network Settlement team at epay@central1.com.
Dec 3, 14:45 PST
We will provide another update by 12 p.m. PT (3 p.m. ET) tomorrow, December 4, or sooner if it is resolved before then.
For any questions on this matter, please email the Central 1 Network Settlement team at epay@central1.com.
Dec 3, 14:45 PST
Update -
***This notice is for credit unions that use Everlink for their switch provider***
Central 1 continues to work with Everlink on the delayed November month-end volume charge files.
An update will be provided by 11 a.m. PT (2 p.m. ET) tomorrow, December 3.
For any questions on this matter, please email the Central 1 Network Settlement team at epay@central1.com.
Dec 2, 15:37 PST
Central 1 continues to work with Everlink on the delayed November month-end volume charge files.
An update will be provided by 11 a.m. PT (2 p.m. ET) tomorrow, December 3.
For any questions on this matter, please email the Central 1 Network Settlement team at epay@central1.com.
Dec 2, 15:37 PST
Update -
Central 1 continues to work with Everlink on the delayed November month-end volume charge files.
We will provide another update by 3:30 p.m. PT (6:30 p.m. ET).
Dec 2, 12:27 PST
We will provide another update by 3:30 p.m. PT (6:30 p.m. ET).
Dec 2, 12:27 PST
Investigating -
***This notice is for credit unions that use Everlink for their switch provider"
Please be advised that the November ATM and POS monthly volume charges have been delayed. Central1 is working with Everlink to resolve the issue.
An update will be provided by 11 a.m. PT (2 p.m. ET) tomorrow, December 2.
For any questions on this matter, please email the Central 1 Network Settlement team at epay@central1.com.
Dec 1, 15:11 PST
Please be advised that the November ATM and POS monthly volume charges have been delayed. Central1 is working with Everlink to resolve the issue.
An update will be provided by 11 a.m. PT (2 p.m. ET) tomorrow, December 2.
For any questions on this matter, please email the Central 1 Network Settlement team at epay@central1.com.
Dec 1, 15:11 PST
Dec 4, 2025
Dec 3, 2025
Dec 2, 2025
Resolved -
Central 1 has resolved the issue with Manulife Bank Visa's lead bank. All payments have been applied to the applicable cardholder accounts effective the original payment date.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Dec 2, 15:10 PST
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Dec 2, 15:10 PST
Monitoring -
Please be advised that there is a delay with payments made on November 13 to Manulife Bank Visa and payments have not been applied to the vendor's accounts. We will ensure all delayed payments will be applied to accounts effective the original payment date. Only payments made on November 13 were affected.
Central 1 is actively working with Manulife Bank Visa's lead bank. We will provide another update early next week.
Central 1 – Support@central1.com – 1.888.889.7878, press 1
Nov 28, 15:34 PST
Central 1 is actively working with Manulife Bank Visa's lead bank. We will provide another update early next week.
Central 1 – Support@central1.com – 1.888.889.7878, press 1
Nov 28, 15:34 PST
Resolved -
Our external vendor and Central 1’s technical team have restored full access to the Client Centre.
If you receive the "Sorry Page" when accessing the Client Centre, please clear your browser cache and try again with a fresh browser session.
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Dec 2, 07:09 PST
If you receive the "Sorry Page" when accessing the Client Centre, please clear your browser cache and try again with a fresh browser session.
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Dec 2, 07:09 PST
Identified -
Our external vendor has been fully engaged and is working with high priority to resolve the ongoing Client Centre outage. We will continue to partner closely with them until service is fully restored.
In the meantime, users can continue accessing all applications through the direct links available on the Sorry Page. If you experience any issues or need assistance navigating these links, please reach out to Central 1 Support.
We will provide our next update tomorrow at 8:00 a.m. PT (11:00 a.m. ET).
Thank you again for your patience and understanding.
Dec 1, 16:27 PST
In the meantime, users can continue accessing all applications through the direct links available on the Sorry Page. If you experience any issues or need assistance navigating these links, please reach out to Central 1 Support.
We will provide our next update tomorrow at 8:00 a.m. PT (11:00 a.m. ET).
Thank you again for your patience and understanding.
Dec 1, 16:27 PST
Update -
Central 1 technical support continues to work on the Client Centre outage. For now, users can continue to use the direct links that were provided in the initial notice or those presented on the Sorry page when navigating to https://clients.central1.com.
We will provide another update by 4:30 p.m. PT (7:30 p.m. ET).
Dec 1, 14:57 PST
We will provide another update by 4:30 p.m. PT (7:30 p.m. ET).
Dec 1, 14:57 PST
Update -
Keeping you informed during this incident is important to us. We’ll share another update with you by 3 p.m. PT today (6 p.m. ET), or as soon as we have significant developments to report on.
Thank you for your patience. We’re working diligently to address the situation.
Dec 1, 14:02 PST
Thank you for your patience. We’re working diligently to address the situation.
Dec 1, 14:02 PST
Investigating -
Some users are experiencing an accessibility issue with the Client Centre (clients.central1.com). We are conducting a thorough analysis of the systems involved and working toward resolving the issue. Here is a list of the direct URLs for some of the more commonly used applications accessible through them. Or you can use the https://ststaticwebsorrypage002.z9.web.core.windows.net/ URL.
- https://branchcapture.secure.central1.com/ for Branch Capture
- https://filesandreports.secure.central1.com/login for the File & Report Exchange
- https://central1-prod.aric.featurespace.co.uk/ for EFM
- https://fas.secure.central1.com/fas/ for FAS
- https://fxd.secure.central1.com/extranet for FX Drafts
- https://olt.secure.central1.com/olt/ for OLT (Online Tracing)
- https://ors.secure.central1.com/ors/ for ORS (Online Return System)
- https://paymentstream.secure.central1.com/product/paymentstream/ for PaymentStream Direct
- https://central1.service-now.com/support/ for ServiceNow
- https://cms.memberdirect.net/ for TeamSite
- https://admin.secure.central1.com/um/ui/flex/ModifyUser/ for User Management
-https://treasuryconnect.secure.central1.com/tos/ Treasury Connect
We continue to work on resolving the access issue to the Client Centre and will provide another update by 2 p.m. PT (5 p.m. ET).
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Dec 1, 13:05 PST
- https://branchcapture.secure.central1.com/ for Branch Capture
- https://filesandreports.secure.central1.com/login for the File & Report Exchange
- https://central1-prod.aric.featurespace.co.uk/ for EFM
- https://fas.secure.central1.com/fas/ for FAS
- https://fxd.secure.central1.com/extranet for FX Drafts
- https://olt.secure.central1.com/olt/ for OLT (Online Tracing)
- https://ors.secure.central1.com/ors/ for ORS (Online Return System)
- https://paymentstream.secure.central1.com/product/paymentstream/ for PaymentStream Direct
- https://central1.service-now.com/support/ for ServiceNow
- https://cms.memberdirect.net/ for TeamSite
- https://admin.secure.central1.com/um/ui/flex/ModifyUser/ for User Management
-https://treasuryconnect.secure.central1.com/tos/ Treasury Connect
We continue to work on resolving the access issue to the Client Centre and will provide another update by 2 p.m. PT (5 p.m. ET).
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Dec 1, 13:05 PST
Dec 1, 2025
Nov 30, 2025
No incidents reported.
Nov 29, 2025
No incidents reported.