All Systems Operational

Central 1 Services ? Operational
Payment Services ? Operational
Treasury Services ? Operational
Digital Banking Services ? Operational
Incident Alerting ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

CHG154246 – Central 1 Interac e-Transfer maintenance Nov 27, 2025 01:00-02:00 PST

Central 1 will be performing scheduled maintenance on the Interac e-Transfer service on Thursday, November 27, 2025, between 1:00 and 2:00 a.m. PT (4:00 to 5:00 a.m. ET).

During this window, e-Transfer service will be unavailable for up to 15 minutes between 1:00 and 1:30 a.m. PT (4:00 to 4:30 a.m. ET).

If a rollback is required, an additional 15 minutes of downtime may occur between 1:30 and 2:00 a.m. PT (4:30 to 5:00 a.m. ET).

Central 1 will monitor the change closely and provide an update if a rollback is initiated.


Central 1 - Support@central1.com - 1.888.889.7878 option 1
Posted on Nov 21, 2025 - 08:19 PST

CHG164021 – MemberDirect Business / Forge Commercial Annual Disaster Recovery Test Dec 7, 2025 01:00-02:00 PST

Please be advised we will be performing our annual disaster recovery test of MemberDirect Business (MDB) / Forge Commercial Sunday December 7, 2025 from 1 to 2 a.m. PT (4 to 5 a.m. ET).

Impact: MemberDirect Business and Forge Commercial will be unavailable for up to 30 minutes during the window.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Posted on Nov 17, 2025 - 15:58 PST

CHG164182 - Digital Fuse Release 1.22 Jan 13, 2026 01:00-01:30 PST

Update - Please be advised the Digital Fuse Release 1.22 release has been rescheduled to Tuesday January 13, 2026 at 1 a.m. PT (4 a.m. ET).
Nov 17, 2025 - 15:24 PST
Scheduled - Please be advised that Digital Fuse Release 1.22 has been re-scheduled for Tuesday January 13, 2026 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 13, 2025 - 09:22 PST
Nov 26, 2025
INC212147 - Forge Display Issue with Debit Amounts
Resolved - This display issue has been resolved with the rollout of the Digital Banking Core Release 757 on Wednesday, November 26, 2025, at 1 a.m. PT (4 a.m. ET).
Nov 26, 10:09 PST
Investigating - Following this morning’s release, we have identified a display issue on the Forge Account Activity page. Debit items in either the Debit or Amount column are no longer showing as negative numbers. Please note this is only a display issue. Actual transactions and running balances are not affected.

We will provide updates as soon as the issue is resolved. Thank you for your patience and understanding.

DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 13, 15:02 PST
CHG153942- Digital Banking Core Release 757
Completed - The scheduled maintenance has been completed.
Nov 26, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 01:00 PST
Scheduled - Please be advised that Digital Banking Core Release 757 has been scheduled for Wednesday November 26, 2025 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 19, 14:59 PST
Nov 25, 2025
INC213024 - RESOLVED - Incorrect November 23 and 24 Everlink POS and SCD settlements for Ontario Credit Unions
Resolved - *** This message is for Ontario Credit Unions that use Everlink as their Switch provider ***

Please be advised that the November 23 POS and SCD settlements for those Ontario Credit Unions that use Everlink as their switch provider are incorrect. We have identified the root cause and will be reversing the incorrect settlements and posting the correct ones shortly.

In addition, the November 24 POS and SCD settlements were also initially posted incorrectly. The reversals and correct entries were processed last night. The Credit Unions will see the incorrect settlement, then a reversal and the correct posting.


For any questions on this matter, please email the Central 1 Network Settlement team at epay@central1.com
Nov 25, 11:44 PST
Nov 24, 2025

No incidents reported.

Nov 23, 2025
CHG165235 - File Transfer Protocol (FTP) Server Maintenance
Completed - The scheduled maintenance has been completed.
Nov 23, 10:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 09:00 PST
Scheduled - Central 1 will be performing routine security patching on the FTP server this Sunday, November 23, 2025, from 9 to 10 a.m. PT (12 to 1 p.m. ET).

During this time, the FTP server will not be available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Nov 18, 09:34 PST
CHG165363 – Rolledback: Interac e-Transfer Database Upgrade
Completed - The scheduled maintenance has been completed.
Nov 23, 06:30 PST
Update - Please note that this change related to Interac e-Transfer Database Upgrade has been rolled back . All services have been restored.
Central 1 - Support@central1.com - 1.888.889.7878 option 1
Nov 23, 05:52 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 21:30 PST
Scheduled - Interac has informed Central 1 that they will be performing a database upgrade starting Saturday, November 22 at 9:30 p.m. PT until Sunday, November 23 at 6:30 a.m. PT (12:30 a.m. to 9:30 a.m. ET).

During this maintenance window, all e-Transfer and OAS services will be unavailable, including send, receive, and processing functionality. The outage is expected to occur between 11:00 p.m. and 2:45 a.m. PT (2:00 to 5:45 a.m. ET).

If a rollback is required, the downtime may extend by up to 2 hours and 30 minutes.

Central 1 will be monitoring Interac’s work closely and will provide updates if the maintenance window changes or is extended.

Central 1 - Support@central1.com - 1.888.889.7878 option 1
Nov 7, 13:50 PST
Nov 22, 2025
CHG162939 - Wires Processing Platform – Maintenance
Completed - The scheduled maintenance has been completed.
Nov 22, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 17:00 PST
Scheduled - Central 1 collaborates annually with its vendors, including IBM and Fiserv, as well as network providers such as Payments Canada and SWIFT, to ensure compliance with industry standards and address ongoing ISO 20022 changes. This weekend, Central 1 will implement the SWIFT Annual Standard Release (SSR) compliance changes to keep the Credit Union System compliant.

This essential release is scheduled to begin on Friday, November 21, at 5:00 p.m. PT (8:00 p.m. ET) and will conclude on Saturday, November 22, at 3:00 a.m. PT (6:00 a.m. ET). In addition to Lynx Production Acceptance Testing on Sunday at 6:00 a.m. (9:00 a.m. ET).

This release will not impact wires processed through PaymentStream Direct or the API. During this period, credit unions will still be able to access and initiate wire transfers.

Central 1 - Support@central1.com - 1.888.889.7878, select option 1
Nov 18, 10:17 PST
Nov 21, 2025
INC212611 - RESOLVED - Incorrect amounts posted for November 19 Everlink POS and SCD settlements
Resolved - The reversal of the incorrect settlement amounts and the posting of the correct amounts was completed yesterday.

This incident is now resolved.
Nov 21, 06:29 PST
Identified - ***This notification is for credit unions that use Everlink as their switch provider***

Please note that incorrect amounts have been posted to your Central 1 account(s) for the November 19 Everlink POS and SCD settlements.

The incorrect settlements will be reversed shortly, and the correct amounts posted. We will provide an update once this has been completed.


Central 1 - Support@central1.com - 1.888.889.7878 option 1
Nov 20, 11:06 PST
INC212774 - Power Disruption in VAHC
Resolved - Please be advised that INC212774 is resolved.
We will complete a postmortem, and share these results when available.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 21, 01:21 PST
Monitoring - Please be advised that we've experienced power disruptions in our VAHC datacentre that impacted the UCS gateway.
The service is restored and dedicated teams will continue to actively monitor the system.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 21, 00:24 PST
Nov 20, 2025
CHG165070 – OLT Release 2.1.17
Completed - The scheduled maintenance has been completed.
Nov 20, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 19:00 PST
Scheduled - Central 1 will deploy Release 2.1.13 of the Online Tracing System (OLT) to production on Thursday, November 20 at 9 p.m. PT (12 a.m. ET).

OLT, the application used to submit bill payment trace requests, will receive several enhancements focused on simplifying reason codes, improving reporting, and modernizing report technology.

Trace Request View/Edit
• Added timestamp ordering for User Comments.
• Enforced validation: An error correction cannot exceed the original bill payment amount.
• Simplified and consolidated reason codes:
o “Branch Error” and “Member Error” are now combined as “Credit Union Initiated.”
o “Member charged twice” and “Member charged once but…” are merged into “Duplicate payment.”
o Added new reason code “Fraudulent payment.”

Reports
• Added CSV download option for “Create your own report.” along with existing PDF
• Enhanced “List of Closed Settled Traces” report with two new columns; Reason description and Settlement date.

During the maintenance window, the OLT application may experience intermittent short outages.

For assistance, please contact Central 1 Client Support - support@central1.com - 888-889-7878, press 1
Nov 10, 13:29 PST
INC212612 :: Forge login issue
Resolved - Please be advised that members experience error 504 accessing login page from 9:55 to 10:02 a.m. PT (12:55 to 1:02 p.m. ET).
The issue is resolved.
We will complete a postmortem, and share these results when available.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Nov 20, 11:20 PST
INC212586 - Client Centre Access Issue
Resolved - Organizations can now access the Client Centre and applications. Please use a clean browser to open the Client Centre by closing all your old browsers.

If you continue to experience issues accessing the Client Centre, contact Central 1 Client Support.

entral 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 20, 07:28 PST
Investigating - The Central 1 team is actively investigating an accessibility issue for some users to the Client Centre (Clients.Central1.Com). We are conducting a thorough analysis of the systems involved and working toward resolving the issue.

In the meantime, please use the following URL to access applications https://ststaticwebsorrypage002.z9.web.core.windows.net/.

We will provide our next update at 6:30 a.m. PT (9:30 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 20, 05:56 PST
Nov 19, 2025

No incidents reported.

Nov 18, 2025
INC212398 - Client Centre is not available
Resolved - The Client Centre (Clients.Central1.Com) is now available.

A third-party global outage was the cause of this incident.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 18, 06:54 PST
Update - The Central 1 team continues to investigate the accessibility issue with the Client Centre (Clients.Central1.Com). In the meantime, please use the following URL to access applications previously accessed via the Client Centre: https://ststaticwebsorrypage002.z9.web.core.windows.net/.

We continue to work on resolving the general access issue to the Client Centre and will provide another update by 7:30 a.m. PT (10:30 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 18, 05:57 PST
Investigating - The Central 1 team is actively investigating an accessibility issue with the Client Centre (Clients.Central1.Com). We are conducting a thorough analysis of the systems involved and working toward resolving the issue.

Here is a list of the direct URLs for some of the more commonly used applications that can be accessed through them.
- https://branchcapture.secure.central1.com/ for Branch Capture
- https://filesandreports.secure.central1.com/login for the File & Report Exchange
- https://central1-prod.aric.featurespace.co.uk/ for EFM
- https://fas.secure.central1.com/fas/ for FAS
- https://fxd.secure.central1.com/extranet for FX Drafts
- https://fxn.secure.central1.com/ for FX Notes Plus
- https://olt.secure.central1.com/olt/ for OLT (Online Tracing)
- https://ors.secure.central1.com/ors/ for ORS (Online Return System)
- https://paymentstream.secure.central1.com/product/paymentstream/ for PaymentStream Direct
- https://central1.service-now.com/support/ for ServiceNow
- https://cms.memberdirect.net/ for TeamSite
- https://admin.secure.central1.com/um/ui/flex/ModifyUser/ for User Management
https://treasuryconnect.secure.central1.com/tos/ Treasury Connect

We continue to work on resolving the access issue to the Client Centre and will provide another update by 7:00 a.m. PT (10:00 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 18, 05:36 PST
Nov 17, 2025
Resolved - INC211498 - RBC eClient Administration Disabled
Resolved - On Saturday, November 15, 2025, RBC implemented a fix in the Cash Services application.

All access for the eClient Admins has been restored.

Central 1 - Support@central1.com - 1.888.889.7878 option 1
Nov 17, 07:35 PST
Update - RBC has been working diligently to find a solution for the Cash Services Application, and they are currently testing a fix.

The tentative implementation date is Friday (Nov 14) after hours. Following the implementation, RBC will spend the weekend restoring the eClient Administrator's access.

An update will be provided once the implementation is confirmed.

Central 1 - Support@central1.com - 1.888.889.7878 option 1
Nov 10, 12:07 PST
Update - Due to the eClient administration function being removed for the Cash Services application, your organization cannot view or print the eClient reports, “order history” or “user audit”.

If you were downgraded from an eClient administrator to an eClient user and you require the reports, please contact the RBC cash desk via email at cashportal@rbc.com.

Central 1 will continue to provide updates as we receive from RBC.

Central 1 - Support@central1.com - 1.888.889.7878 option 1
Nov 5, 12:02 PST
Investigating - On Sunday, October 19, 2025, RBC implemented a release to the Cash Services application. Since the implementation, Central 1 discovered a security issue with the cash services application.

There has been no security breach; however, we discovered that organizations could inadvertently add users from other organizations to their cash locations.

To ensure this does not happen, all eClient Admins have been disabled and converted into regular eClient users.

To set up a new user or modify user cash locations, the eClient Admin from your organization can contact the RBC cash desk at cashportal@rbc.com

If a user requires a password reset or to be unlocked, they can contact the cash desk directly.

Central 1 is in contact with RBC and is working on a solution to this incident. We will share information as we receive it from RBC.

Central 1 - Support@central1.com - 1.888.889.7878 option 1
Nov 4, 11:43 PST
Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025
CHG153901 - Digital Banking Core Release 755
Completed - The scheduled maintenance has been completed.
Nov 13, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 01:00 PST
Scheduled - Please be advised that Digital Banking Core Release 755 has been scheduled for Thursday November 13, 2025 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 4, 11:51 PST
Nov 12, 2025
CHG153965 - MDB, Forge Commercial, and CAS Online Release 520
Completed - The scheduled maintenance has been completed.
Nov 12, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 01:00 PST
Scheduled - Please be advised that MDB, Forge Commercial, and CAS Online Release 520 has been scheduled for Wednesday November 12, 2025 at 1 a.m. PT (4 a.m. ET).

This will also include the Rollback of FSMP-635 and FSMP-717 from previous release 518+519

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 7, 14:21 PST
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