Update - Central 1 has identified a fix for the missing "Cancel" button for "Deposit Failed" status e-Transfers on the mobile app and desktop.
The mobile app fix is scheduled to go live with our Digital Banking Core Release 713 on Wednesday, March 20, 2024.
As for the desktop fix, it has been scheduled for Digital Banking Core Release 714 on Wednesday, April 3, 2024.
We will provide an update if there are any changes.
Mar 15, 2024 - 11:48 PDT
Update - We are continuing to work on a fix for this issue. Central 1 will provide the next update once a fix has been applied to SYS Environment and schedule for production.
Investigating - Central 1 is aware of the missing "Cancel" button for e-Transfers in "Deposit Failed" status. We have initiated an immediate investigation and our experts are gathering data to determine the underlying cause.
All outstanding "Deposit Failed" e-Transfers will appear on tomorrows EMCD report as "Cancelled by Non Member". We will continue with daily cancellations until the issue is resolved.
Thank you for your understanding and support during this incident. We will provide the next update by January 25, 2024.
Update - We are continuing to work on a fix for this issue. Central 1 will provide the next update once a fix has been applied to SYS Environment and schedule for production.
Update - We are continuing to work on a fix for this issue.
Central 1 will provide the next update on January 19, 2024 or as soon as we have more information to report on.
Jan 12, 2024 - 17:17 PST
Update - Our team is working diligently to identify the underlying cause of the issue. We understand the impact it may have, and are devoting all necessary resources to resolve it.
Central 1 will provide the next update on January 12, 2024 or as soon as we have more information to report on.
Jan 05, 2024 - 09:26 PST
Investigating - Central 1 is aware that Money Request Fulfillments flagged through EFM currently have a 1 day expiration. Our dedicated team is actively investigating the matter. As the fix will require core development work, this incident will not be resolved until after the change freeze.
In the meantime, please advise your Security Officers to actively monitor and action EFM alerts. If the e-Transfer does expire, members can cancel and resend that amount as a regular e-Transfer.
Central 1 will provide the next update on January 4, 2024
e-Transfer system experienced delays in Email notifications specifically for Microsoft domains that included Hotmail, Outlook, and Live.com. Microsoft implemented a correction in their email filtering, which restored normal service.
Email notifications to all domains are being processed normally.
A post incident report will be provided within 7 business days.
Incident Reported Time: Thursday, March 14, 2024 @ 18:09 PT Incident Start Time: Thursday, March 14, 2024 @ 17:20 PT Incident End Time: Friday, March 15, 2024 @ 21:22 PT
Thank you for your patience.
Computer Operations – 24 X 7 Central 1 Payments & DBPX (Digital Banking Platforms & Experiences) 1441 Creekside Drive, Vancouver, BC Canada V6J 4S7 T 604 737 5042 / 1 800 661 6813 ext. 5042 ssupervisor@central1.com
Mar 14, 22:21 PDT
Update -
To: Interac e-Transfer | Participants
e-Transfer system is currently experiencing delayed Email notifications specifically for Microsoft domain that includes Hotmail, Outlook, and Live.com. Technical teams are engaged with Microsoft and Microsoft is investigating.
Email notifications to all other domains are processed normally.
Next update will be provided in two (2) hours or sooner, should a change in status occur or additional information is identified.
Incident Reported Time: Thursday, March 14, 2024 @ 18:09 PT Incident Start Time: Thursday, March 14, 2024 @ 18:09 PT Incident End Time: TBD
Thank you for your patience.
Computer Operations – 24 X 7 Central 1 Payments & DBPX (Digital Banking Platforms & Experiences) 1441 Creekside Drive, Vancouver, BC Canada V6J 4S7 T 604 737 5042 / 1 800 661 6813 ext. 5042 ssupervisor@central1.com
Mar 14, 21:06 PDT
Investigating -
e-Transfer system is currently experiencing delayed Email notifications specifically for Microsoft domain that includes Hotmail, Outlook, and Live.com. Technical teams are actively investigating with Microsoft.
Email notifications to all other domains are processed normally.
Next update will be provided in two (2) hours or sooner, should a change in status occur or additional information is identified.
Incident Reported Time: Thursday, March 14, 2024 @ 18:09 PT Incident Start Time: Thursday, March 14, 2024 @ 18:09 PT Incident End Time: TBD
Thank you for your patience.
Computer Operations
Computer Operations – 24 X 7 Central 1 Payments & DBPX (Digital Banking Platforms & Experiences) 1441 Creekside Drive, Vancouver, BC Canada V6J 4S7 T 604 737 5042 / 1 800 661 6813 ext. 5042
Mar 14, 20:04 PDT
Resolved -
Central 1 has completed the file repair for the Tuesday, March 12 Data Extract reports (PSWR and PSWD).
We will be running the new reports shortly and they be available for pick up at 5 p.m. PT (8 p.m. ET) today.
We are implementing a permanent fix to mitigate any further risks of report delays.
Mar 14, 16:09 PDT
Update -
Central 1’s technical team continues to investigate the missing data extract file and report (PSWR and PSWD) for March 12, 2024. Subsequent days files have generated as expected.
We understand the importance of keeping you informed during this incident. Our next update will be provided by March 15, at 9 am PT (12 pm ET), or as soon as there are significant developments. We appreciate your patience and assure you that we are working diligently to address the situation.
Update -
Central 1’s technical team continues to investigate the missing data extract file and report (PSWR and PSWD) for March 12, 2024.
The data extract file and report for today, March 13, will be available in your FTP folder later today.
We will provide an update on the missed data extract file and report for March 12th tomorrow (March 14, 2024) at 11 a.m. PT (2 p.m. ET) or sooner if this issue is resolved.
Update -
Central 1’s technical team is actively investigating and working to resolve the missing data extract file and report (PSWR and PSW) for March 12, 2024.
Central 1 will provide an update on this incident at 12 p.m. PT (3 p.m. ET).
Update -
Central 1’s Technical Team continues to investigate the missing wires data extract file and report (PSWR and PSWD ) for Tuesday, March 12, 2024.
We will provide an update for this incident at 10 a.m. PT (1 p.m. ET) or sooner if the files become available.
Investigating -
Central 1 is aware that the wires data extract file and report (PSWR and PSWD ) were not generated yesterday (Tuesday, March 12, 2024).
Our technical team is actively investigating and working to resolve this issue.
Central 1 will provide an update on this incident at 8 a.m. PT (11 a.m. ET).
Resolved -
Convera has successfully deployed a fix for the USD Drafts printing issues.
Any USD drafts printed from March 11, 2024, at 3 p.m. PT (12 p.m. ET) to March 12, 2024, at 1:25 p.m. PT (4:25 p.m. ET) will receive a refund and a new draft will need to be reissued to your member(s)
Completed -
The scheduled maintenance has been completed.
Mar 12, 01:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 01:01 PDT
Scheduled -
Central 1 will be performing a maintenance to our FUSE services; AML, Community and Fuse Vendor Cache in the API layer on Tuesday, March 12 from 1:00 to 1:30 a.m. PT (4:00 to 4:30 a.m. ET).
FUSE services will be unavailable during the maintenance.
Identified -
Central 1 is aware of an issue affecting a small subset of incoming Foreign Exchange (FX) wires.
Some FX wires are being credited to credit union current accounts but are not appearing in the credit union inbox in PaymentStream Direct Wires. Central 1 is manually correcting the account which is resulting in an additional offsetting debit and credit entry for the value of the wire.
This will have no material impact on your member or their wire; you would simply see the manual correction. It is a low volume of only 12-15 wires impacted a day across the system.
We expect to have all wires posted to credit union wires inboxes within 24 hours of receipt by Central 1.
An update will be provided at 12 p.m. PT (3 p.m. ET) on Monday, March 8, 2024.
Resolved -
TeamSite Content Management system is back to normal. Both CC Pro and E-studio are also now available.
Please contact Support if you experience any further issues.
Mar 8, 15:39 PST
Investigating -
Please be advised that TeamSite (used for website content management) is currently unavailable. Central 1 technical teams are actively investigating.
Online Banking and public websites are not affected.
Thank you for your understanding and support during this incident. We will provide the next update today by or before 5pm PT(8pm ET), with the latest information about the incident and or resolution.
Completed -
The scheduled maintenance has been completed.
Mar 7, 01:30 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 01:00 PST
Scheduled -
Please be advised that Central 1 is updating the SSL Certificate for https://webservices.central1.com which allows inbound traffic to the Universal Connectivity Proxy (UCP) for some Digital Banking and Payment features and products.
When: The new UCP certificate will be installed on March 7th, 2024 at 1 a.m. PT (4 a.m. ET)
If there are any impacts to your connectivity with Central 1 or if you have any questions or concerns, please contact Digital Banking Support for assistance.
Completed -
The scheduled maintenance has been completed.
Mar 6, 01:30 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 01:00 PST
Update -
Please be advised that Digital Banking Direct Core Production Release 710+711+712 has been rescheduled for Wednesday March 6, 2024 at 1 a.m. PT (4 a.m. ET).
Central 1 is rescheduling the release to allow extra time for testing and to fix issues found during testing so we can ensure a stable online banking product for your customers.
Central 1 is rescheduling the release to allow extra time for testing and to fix issues found during testing so we can ensure a stable online banking product for your customers.
Investigating -
Central 1 has discovered that our Collabria connections are experiencing a service disruption and have initiated an immediate investigation with Collabria Support.
During this time members will be unable to access their Collabria Card information or SSO to Collabria through Online banking.
Updated information will be provided as available from Collabria.
Central 1 is rescheduling the release to allow extra time for testing and to fix issues found during testing so we can ensure a stable online banking product for your customers.
Resolved -
Due to a technical issue, the e-transfer reports included in Sunday's MERG0303 file were blank. The transactions are included in today's MERG0304 report file in your FTP folder.
The impacted reports are the EMCD, EMC2, and ECCX.
This is a reporting issue only and does not affect the settlement of the transactions.
We apologize for any inconvenience caused by this incident.