Important System Upgrade: TeamSite and eStudio Version Update
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 2026 - 04:00 PST
Scheduled - Please be advised that OpenText is performing a TeamSite and eStudio Version Update to ensure continued support and enhanced platform stability moving forward. The upgrade process is expected to take up to 24 hours.

During the 24-hour upgrade window, TeamSite may be intermittently unavailable. Workflows scheduled during this time will pause and resume once the upgrade is complete. To minimize disruption, please publish any critical or time-sensitive workflows before the upgrade begins.

This upgrade is scheduled to start Saturday January 24, 2026 at 4:00 a.m. PT (7:00 a.m. ET).

DigitalBanking_Support@central1.com - 1.888.889.7878
Jan 24, 2026 04:00 - Jan 25, 2026 04:00 PST
Central 1 Services Operational
Payment Services Operational
Treasury Services Operational
Digital Banking Services Under Maintenance
Incident Alerting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

CHG166956 - File Transfer Protocol (FTP) Server Maintenance Jan 25, 2026 09:00-10:00 PST

Central 1 will be performing routine security patching on the FTP server this Sunday, January 25, 2026, from 9 to 10 a.m. PT (12 to 1 p.m. ET).

During this time, the FTP server will not be available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Posted on Jan 20, 2026 - 07:50 PST

CHG165815- MDB, Forge Commercial, and CAS Online Release 521+522 Jan 27, 2026 01:00-01:30 PST

Please be advised that MDB, Forge Commercial, and CAS Online Release 521+522 has been scheduled for Tuesday January 27, 2026 at 1 a.m. PT (4 a.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Posted on Jan 20, 2026 - 13:13 PST
Jan 24, 2026

Unresolved incident: Important System Upgrade: TeamSite and eStudio Version Update.

Jan 23, 2026
Resolved - INC215673 – Microsoft Outlook / Email Distribution Degradation
Resolved - Microsoft has resolved the technical issues affecting Outlook and Microsoft 365.

Central 1 Support - Support@central1.com - 1-888-889-7878, press 1
Jan 23, 04:35 PST
Identified - Central 1 is aware of an ongoing service disruption impacting Microsoft Outlook and Microsoft 365, which has been reported as sporadic and continuing to degrade across multiple regions.

At this time, Central 1 is not aware of any confirmed impacts to our services. However, given the nature of the reported issue, there is a possibility that email delivery may be delayed or intermittently affected.

If you have sent Central 1 an important email and have not received a response within your usual turnaround time, we recommend calling Support to ensure your message was received successfully.

Central 1 Support - Support@central1.com - 1-888-889-7878, press 1
Jan 22, 14:59 PST
Jan 22, 2026
Jan 21, 2026
CHG166420 - Digital Banking Core Release 761
Completed - The scheduled maintenance has been completed.
Jan 21, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 01:00 PST
Scheduled - Please be advised that Digital Banking Core Release 761 has been scheduled for Wednesday January 21, 2026 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Jan 15, 09:06 PST
Jan 20, 2026

No incidents reported.

Jan 19, 2026
Resolved - INC215484 - OLT Application Unavailable
Resolved - The bill payment Online Tracing (OLT) application is now available.

Please contact Client Support if you experience any further issues.

Central 1 - Support@central1.com - 1.888.889.7878, press 1.
Jan 19, 06:53 PST
Update - The bill payment Online Tracing (OLT) application is currently unavailable; users are encountering the error message “Service Temporarily Unavailable” when attempting to access the application.

Central 1’s technical staff is investigating.

An update will be sent out at 8 a.m. PT (11:00 am ET), or sooner if OLT becomes available

Central 1 - Support@central1.com - 1.888.889.7878, press 1.
Jan 19, 05:44 PST
Update - We are continuing to investigate this issue.
Jan 19, 05:42 PST
Investigating - The bill payment Online Tracing (OLT) application is currently unavailable, users are encountering the error message “Service Temporarily Unavailable” when attempting to access the application.

Central 1’s technical staff is investigating.

An update will be sent out at 8 a.m. PT (11:00 am ET), or sooner if OLT becomes available

Central 1 - Support@central1.com - 1.888.889.7878, press 1.
Jan 19, 05:40 PST
Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026
CHG164182 - Digital Fuse Release 1.22
Completed - The scheduled maintenance has been completed.
Jan 13, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 01:00 PST
Update - Please be advised the Digital Fuse Release 1.22 release has been rescheduled to Tuesday January 13, 2026 at 1 a.m. PT (4 a.m. ET).
Nov 17, 15:24 PST
Scheduled - Please be advised that Digital Fuse Release 1.22 has been re-scheduled for Tuesday January 13, 2026 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 13, 09:22 PST
Jan 12, 2026

No incidents reported.

Jan 11, 2026
CHG166896 - Rescheduled: Interac e-Transfer Database Upgrade
Completed - The scheduled maintenance has been completed.
Jan 11, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 23:00 PST
Scheduled - Interac has rescheduled their e-Transfer Database Upgrade.

During this maintenance, Interac will temporarily suspend traffic, resulting in a 4-hour service outage for e-Transfer on Saturday, January 10, from approximately 11:00 p.m. PT to 3:00 a.m. PT (2:00 a.m. to 6:00 a.m. ET). The start time may vary slightly depending on completion of reconciliation and settlement activities.

Following the upgrade, Interac will enter a Hypercare monitoring period beginning at approximately 3:00 a.m. PT (6:00 a.m. ET). During this time, Central 1 will continue to monitor closely and coordinate with Interac to ensure service stability.

If a rollback is required, Interac may extended the downtime up to 2 hours and 30 minutes.

Central 1 Support – Support@central1.com – 1.888.889.7878 (option 1)
Dec 30, 10:46 PST
Jan 10, 2026
INC215126: Interac 3.4 incoming autodeposits and scheduled eTransfers outage
Resolved - Interac has completed its investigation and confirmed that the incident has been resolved.

- All incoming autodeposits for version 3.4 using ISO 8583 have now been pushed and processed.
- Recurring e‑Transfers scheduled for today have been submitted successfully by Interac.

Interac and Central 1 will continue to monitor traffic and connections to ensure stability.

Central 1 Support – Support@central1.com – 1.888.889.7878 (option 1)
Jan 10, 05:40 PST
Investigating - Please be advised that following Interac’s database upgrade (CHG166896), an active incident is still open which is impacting two services:

- Incoming autodeposits for version 3.4 using ISO 8583 (version 3.5 is not affected) - Autodeposits are currently pending in OAS with 'Processing Autodeposit' status.
- All scheduled and recurring e‑Transfers scheduled for today

Interac is actively working to resolve the issue. We will share further updates as soon as they become available.

T 888 889 7878 Option 1 support@central1.com
Jan 10, 05:04 PST
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