INC211498 - RBC eClient Administration Disabled
Update - Due to the eClient administration function being removed for the Cash Services application, your organization cannot view or print the eClient reports, “order history” or “user audit”.

If you were downgraded from an eClient administrator to an eClient user and you require the reports, please contact the RBC cash desk via email at cashportal@rbc.com.

Central 1 will continue to provide updates as we receive from RBC.

Central 1 - Support@central1.com - 1.888.889.7878 option 1
Nov 05, 2025 - 12:02 PST
Investigating - On Sunday, October 19, 2025, RBC implemented a release to the Cash Services application. Since the implementation, Central 1 discovered a security issue with the cash services application.

There has been no security breach; however, we discovered that organizations could inadvertently add users from other organizations to their cash locations.

To ensure this does not happen, all eClient Admins have been disabled and converted into regular eClient users.

To set up a new user or modify user cash locations, the eClient Admin from your organization can contact the RBC cash desk at cashportal@rbc.com

If a user requires a password reset or to be unlocked, they can contact the cash desk directly.

Central 1 is in contact with RBC and is working on a solution to this incident. We will share information as we receive it from RBC.

Central 1 - Support@central1.com - 1.888.889.7878 option 1
Nov 04, 2025 - 11:43 PST
Central 1 Services ? Operational
Payment Services ? Operational
Treasury Services ? Operational
Digital Banking Services ? Operational
Incident Alerting ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

CHG153965 - MDB, Forge Commercial, and CAS Online Release 520 Nov 12, 2025 01:00-01:30 PST

Please be advised that MDB, Forge Commercial, and CAS Online Release 520 has been scheduled for Wednesday November 12, 2025 at 1 a.m. PT (4 a.m. ET).

This will also include the Rollback of FSMP-635 and FSMP-717 from previous release 518+519

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Posted on Nov 07, 2025 - 14:21 PST

CHG153901 - Digital Banking Core Release 755 Nov 13, 2025 01:00-01:30 PST

Please be advised that Digital Banking Core Release 755 has been scheduled for Thursday November 13, 2025 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Posted on Nov 04, 2025 - 11:51 PST

CHG165363 – Interac e-Transfer Database Upgrade Nov 22, 2025 21:30 - Nov 23, 2025 06:30 PST

Interac has informed Central 1 that they will be performing a database upgrade starting Saturday, November 22 at 9:30 p.m. PT until Sunday, November 23 at 6:30 a.m. PT (12:30 a.m. to 9:30 a.m. ET).

During this maintenance window, all e-Transfer and OAS services will be unavailable, including send, receive, and processing functionality. The outage is expected to occur between 11:00 p.m. and 2:45 a.m. PT (2:00 to 5:45 a.m. ET).

If a rollback is required, the downtime may extend by up to 2 hours and 30 minutes.

Central 1 will be monitoring Interac’s work closely and will provide updates if the maintenance window changes or is extended.

Central 1 - Support@central1.com - 1.888.889.7878 option 1
Posted on Nov 07, 2025 - 13:50 PST
Nov 9, 2025
CHG164838 – Active MQ Server Upgrade
Completed - The scheduled maintenance has been completed.
Nov 9, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 01:01 PST
Scheduled - Central 1 will be performing an upgrade to our Active MQ server which supports e-Transfers version 3.4.

When: This Sunday, November 9 from 1 to 3 a.m. PT (4 to 6 a.m. ET)

If your organization is using version 3.4 of eTransfers your users may experience a 10 minute outage during the maintenance window.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Nov 5, 10:44 PST
CHG165019 - Outseer Fraud Manager Application Upgrade
Completed - The scheduled maintenance has been completed.
Nov 9, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 01:00 PST
Scheduled - Please be advised the Outseer Fraud Manager application upgrade to version 7.4.1.3 has been scheduled for Sunday, November 9, 2025 at 1 a.m. PT (4 a.m. ET).

For more details refer to the advisory below.

Outseer Fraud Manager Application Upgrade v7.4.1.3


Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 3, 12:05 PST
Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
INC211703 - RESOLVED - Everlink ATM and POS Settlement Delay - November 5
Resolved - *** This notice is for Ontario credit unions who have Everlink as their switch provider. ***

There was a delay in receiving the ATM and POS settlement files, for November 5, from Everlink. They have now been received and processed. The settlements are reflected in your Central 1 account with an effective date of November 6.


Central 1 - Support@central1.com - 1.888.889.7878 option 1
Nov 6, 08:57 PST
Nov 5, 2025
INC211503 – Wire Payment Status Display Issue
Resolved - Central 1 has confirmed that only a small subset of wire transactions were affected by this status display issue in PaymentStream Direct (PSD). All impacted wires were processed successfully, and no payment delays occurred.

Our team implemented an update process to ensure transaction statuses are refreshed every 30 minutes while our vendor partner finalizes a permanent fix. Given the limited scope and stable performance, this incident is now considered resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Nov 5, 12:40 PST
Investigating - Central 1 is aware of an issue where certain wire payments are showing as “Pending” in PaymentStream Direct (PSD) even though they have been successfully completed. The issue was observed following a recent Fiserv platform upgrade and is due to a data sync error preventing completion status updates.

We have confirmed that no payments were impacted or delayed—this is a status display issue only. Our vendor partner is investigating a permanent fix. In the meantime, Central 1 is manually updating affected transactions so that clients can reconcile their records accurately.

The next update will be provided by 12 p.m. PT (3 p.m. ET) on November 5, or sooner if more information becomes available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Nov 4, 11:19 PST
Nov 4, 2025
CHG153963 - MDB and Forge Commercial Release 518+519
Completed - The scheduled maintenance has been completed.
Nov 4, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 01:00 PST
Scheduled - Please be advised that MDB and Forge Commercial Release 518+519 has been scheduled for Tuesday November 4, 2025 at 1 a.m. PT (4 a.m. ET).

Please note that the MDB login page is being updated. For more details, refer to the release notes linked above.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Oct 28, 13:35 PDT
Nov 3, 2025

No incidents reported.

Nov 2, 2025
HG164224 - Remote Deposit Capture (RDC) Disaster Recovery Exercise (DRE)
Completed - The scheduled maintenance has been completed.
Nov 2, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 01:00 PST
Scheduled - Business continuity planning and preparedness are critical areas of focus for Central 1. On Sunday, November 2, 2025, we will be failing over the Remote Deposit Capture services (Branch Capture, Deposit Anywhere, and Corporate Capture) from our primary data center to our secondary Cloud data center, between 1 and 4 a.m. PT (4 and 7 a.m. ET).

During the maintenance window, Branch Capture, Deposit Anywhere, and Corporate Capture may experience brief outages as we fail over and return to the primary data center.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Oct 28, 13:52 PDT
Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025
Resolved - Alert - INC211127 - UM Error Message when trying to access
Resolved - This incident has been resolved.
Oct 27, 08:18 PDT
Update - We are continuing to investigate this issue.
Oct 27, 08:17 PDT
Update - User Management functionality has been restored in UM.
Oct 27, 08:16 PDT
Update - We are continuing to investigate this issue.
Oct 27, 07:42 PDT
Investigating - Central 1 is aware that in User Management (UM) Security Officers are receiving an error message when they try to access.

If you have an urgent need to set up or modify a user, please use the CPS administration application.

Central 1’s technical team is investigating.

An update will be provided at 7:30 a.m. PT (10:30 a.m. ET) or sooner if UM functionality has been restored.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Oct 27, 06:48 PDT
Oct 26, 2025
CHG164352 - File Transfer Protocol (FTP) Server Maintenance
Completed - The scheduled maintenance has been completed.
Oct 26, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 09:00 PDT
Scheduled - Central 1 will be performing routine security patching on the FTP server this Sunday, October 26, 2025, from 9 to 10 a.m. PT (12 to 1 p.m. ET).

During this time, the FTP server will not be available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Oct 21, 06:33 PDT
CHG164838 – Active MQ Server Upgrade
Completed - The scheduled maintenance has been completed.
Oct 26, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 01:00 PDT
Scheduled - Central 1 will be performing an upgrade to our Active MQ server which supports settlement jobs for several of our services like e-Transfers, Wires, AFT and others.

When: This Sunday, October 26, from 1 to 3 a.m. PT (4 to 6 a.m. ET).

No impact is anticipated during the maintenance to any of the services.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Oct 21, 07:31 PDT
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