INC208948 - PaymentStream Direct (PSD) Administration Tab Accessibility
Investigating - Central 1 is aware that users are experiencing extreme slowness or error messages when attempting to access the Administration tab in PaymentStream Direct. We have initiated an immediate investigation. Our technical team is gathering data to determine the underlying cause.

The reliability of PaymentStream Direct is important for you and your customers. Therefore, we’re committed to keeping you informed about what is happening in a timely manner. We’ll share an update with you by 1:30 p.m. PT (4:30 p.m. ET), or as soon as we have more information to report on. Thank you for your understanding as we work to resolve the issue.

Central 1 - support@central1.com - 1.888.889.7878, press 1
Sep 16, 2025 - 11:54 PDT
Central 1 Services ? Degraded Performance
Payment Services ? Degraded Performance
Treasury Services ? Operational
Digital Banking Services ? Operational
Incident Alerting ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

CHG155099 – 2025 Disaster Recovery Exercise Reminder Sep 20, 2025 20:00 - Sep 21, 2025 15:00 PDT

Business continuity planning and preparedness is a critical area of focus for Central 1. On September 20 and 21, 2025, Central 1 will be performing an extensive Disaster Recovery Exercise (DRE) for our Digital Banking, Payments and Treasury Services. For more details please see our Client Centre notice, Annual Disaster Recovery Exercise.

The following applications and services below may have periods of unavailability during our DRE at the times specified below:

• Mulesoft Wires Services on September 20 between 9 p.m. to September 21 6:30 a.m. PT (September 21 between 12 to 9:30 a.m. ET)
• Treasury Services on September 20 between 9 p.m. to Sept 21 9 a.m. PT (Sept 21 between 12 a.m. to 12 p.m. ET).
• Forge, MemberDirect, MemberDirect Small Business on September 21 between 12 to 5 a.m. PT (3 to 8 a.m. ET)
• e-Transfers on September 21 between 1 to 4 a.m. PT (4 - 7 a.m. ET)
• International Transfers on September 21 between 3 to 8 a.m. PT (6 to 11 a.m. ET)
• AFT via PaymentStream Direct on September 21 between 1 to 3 a.m. PT (4 to 6 a.m. ET).
• SFTP on September 21 between 7:30 a.m. to 12 pm. PT (10:30 a.m. to 3 p.m. ET).
• Bill Payment connections September 21 between 1 to 3 a.m. PT (4 to 6 a.m. ET).


Please contact Central 1 Support if you have any questions.

Central 1 - Support@central1.com - 1.888.889.7878
Posted on Sep 15, 2025 - 12:58 PDT

CHG163926 - Interac e-Transfer Rogers-Bell MPLS Redundancy Test Sep 20, 2025 23:00 - Sep 21, 2025 02:00 PDT

Interac will be conducting a Rogers-Bell MPLS Redundancy Test this upcoming weekend, Saturday, September 20 from 11:00 p.m. to 2 a.m. PT (Sunday, September 21, 2:00 to 5:00 a.m. ET).

Interac expects a total of a 5-minute e-Transfer service outage as traffic will be switched from Rogers circuit to Bell circuit and then back (2.5-minute impact per switch).

Central 1 - support@central1.com - 1.888.889.7878, press 1
Posted on Sep 15, 2025 - 14:09 PDT

CHG153895 - Digital Banking Core Release 753 Oct 2, 2025 01:00-01:30 PDT

Please be advised that Digital Banking Core Release 753 has been scheduled for Thursday October 2, 2025 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Posted on Sep 12, 2025 - 13:16 PDT
Sep 16, 2025
INC208924 - RESOLVED - National Bank missed morning AFT Exchange
Resolved - Central 1 has been advised by Payments Canada that National Bank missed the AFT Morning Exchange Window.

National Bank has resolved their internal issue that caused the exchange to be missed, and all items will be delivered in the afternoon exchange. No further updates are expected on this matter.


Central 1 - Support@central1.com - 1.888.889.7878, press 1
Sep 16, 08:19 PDT
Resolved - INC208913 - BNS Bank missed the morning AFT exchange
Resolved - Payments Canada has advised Central 1 that BNS has successfully sent the inbound AFT files for the Afternoon Exchange.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Sep 16, 07:54 PDT
Identified - Central 1 has been advised by Payments Canada that BNS is experiencing internal AFT system issues and was unable to send AFT files in this morning's exchange. The estimated time of recovery is unknown.

Missed files will be sent in the first AFT exchange window following the resolution of their system issues.

We will provide further information as soon as we receive it from Payments Canada.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Sep 16, 06:07 PDT
Sep 15, 2025
Resolved - INC208843 - outgoing\incoming wires incident
Resolved - Fiserv, Central 1, and IBM have released the 35 USD wires to the SWIFT gateway for processing.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Sep 15, 14:45 PDT
Update - Fiserv, Central 1, and IBM have released the remaining 67 CAD wires to the SWIFT gateway for processing. They are now working on the remaining 35 USD wires created over the weekend. All the wires should be released before the end of the day.

An update will be provided after the assessment, no later than 3 p.m. PT (6 p.m. ET)

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Sep 15, 14:16 PDT
Update - Fiserv, Central 1, and IBM have a workaround to release the remaining 69 wires created over the weekend. We are working on the urgent high-dollar amount wires first. All the wires will be released to the SWIFT gateway in the next hour.

An update will be provided after the assessment, no later than 2 p.m. PT (5 p.m. ET)

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Sep 15, 12:10 PDT
Update - Inbound and outbound wires continue to process via the SWIFT gateway. However, there are 72 outgoing wires created over the weekend that have a status in PSD - Wires as "clearing". We are working with Fiserv and IBM to release these wires to the SWIFT gateway for processing.

An update will be provided after the assessment, no later than 12 p.m. PT (3 p.m. ET)

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Sep 15, 10:33 PDT
Monitoring - All inbound and outbound wires are now processing via the SWIFT gateway.

FiServ is in the process of completing an assessment for some of the wires in the EPP application submitted over the weekend.

An update will be provided after the assessment, no later than 10 a.m. PT (1 p.m. ET)

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Sep 15, 08:04 PDT
Update - Central 1 is now able to receive all wires (CAD, USD, FX) via the SWIFT gateway.

The connection issue to the SWIFT gateway for outgoing wires continues to be an issue; however, the technical reason has been identified.

Wires can still be created, approved, and reviewed in PS-Wires; however, they are being queued for processing until Fiserv completes a fix.

Central 1 and Fiserv are actively working to restore full service and will provide an update by 8 a.m. PT (11 a.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Sep 15, 07:03 PDT
Update - Central 1 is currently not able to process outgoing wires or connect to the SWIFT gateway. Incoming CAD wires are processing normally. Foreign Exchange incoming wires, including USD, are experiencing a delay due to the SWIFT gateway connection outage.

Wires can still be created, approved, and reviewed in PS-Wires; however, they are being queued for processing until Fiserv completes a fix. Central 1 and Fiserv are actively working to restore full service and will provide an update by 8 a.m. PT (11 a.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Sep 15, 06:37 PDT
Identified - Central 1 is currently not able to send CAD and USD wires. Incoming wires are processing normally. Wires can still be created and reviewed in PS-Wires.

Central 1 and Fiserv are actively working to restore full service and will provide an update by 7 a.m. PT (10 a.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Sep 15, 05:46 PDT
INC208847 - RESOLVED - Forms on Client Centre not loading
Resolved - The incident has been resolved, and Forms access has been fully restored.

We appreciate your patience and understanding while our team worked to resolve this incident.
Sep 15, 09:33 PDT
Investigating - Forms on the Client Centre are not loading. Users will receive the following error when attempting to access a form:

{"success":false,"data":"You don't have enough permissions."}

We’ll share our next update with you by 10:00 a.m. PT (1 p.m. ET), or as soon as we have more information to report on. Thank you for your understanding as we work to resolve the issue.


Central 1 - Support@central1.com - 1.888.889.7878, press 1
Sep 15, 07:26 PDT
Sep 14, 2025

No incidents reported.

Sep 13, 2025
CHG163660 – Wires Maintenance
Completed - The scheduled maintenance has been completed.
Sep 13, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 16:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 12, 15:29 PDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 12, 12:53 PDT
Scheduled - As part of Central 1’s ongoing Wires product maintenance, our vendor will be deploying a system release starting Friday, September 12, 2025, at 4 p.m. PT (7 p.m. ET) to Saturday, September 13, at 8 p.m. PT (11 p.m. ET). During the maintenance, customers will be able to create wires.

During testing, we encountered a temporary limitation affecting the MX Wires message format. Specifically, when users populate all 6 lines in the “Sender FI to Receiver FI information” field on Wires, only the content from Lines 1 and 2 will be included in outgoing MX Wire messages during backend message creation. Data entered in Lines 3 to 6 will not be captured in this process.

The vendor is actively working on a solution that is scheduled for the next release on November 16, 2025.

Temporary workaround

• For Regular Wires, users who need to include additional information can use the Payment Details field (which allows up to four lines), in combination with Lines 1 and 2 of the “Sender FI to Receiver FI information” field.
• For Bank-to-Bank Wires, users are limited to Lines 1 and 2 of the “Sender FI to Receiver FI information” field only.

Additional safeguard – effective September 16, 2025

To further assist Wires users during the Wires creation process, the character count for Lines 3 to 6 of the “Sender FI to Receiver FI Information” field will be reduced to zero. If users input information in these lines and proceed to create the wire, they will receive an error message displaying “Invalid characters” at the top of the page. To see an example, go to the Client Center communication Update to Wires: Temporary limitation in the Sender FI to Receiver FI Information optional field.

We appreciate your understanding and cooperation as we work toward a permanent resolution.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Sep 12, 12:28 PDT
Sep 12, 2025
INC208723 - RESOLVED - Manuals on Client Centre not loading
Resolved - The incident has been resolved, and access to the manuals has been fully restored.

We appreciate your patience and understanding while our team worked to resolve this incident.
Sep 12, 11:40 PDT
Investigating - All manuals on the Client Centre are not loading. Users will receive an error that the site is not loading. This is affecting the Payments Solutions Manual, Originations Solutions Manual, Forge Manual, BC Manual and ON Manual.

We’ll share our next with you by 1 p.m. PT (4 p.m. ET), or as soon as we have more information to report on. Thank you for your understanding as we work to resolve the issue.


Central 1 - Support@central1.com - 1.888.889.7878, press 1
Sep 12, 10:46 PDT
INC208705 - 2SV service degradation
Resolved - I would like to inform you that the issue is resolved.
Post mortem will be provided.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Sep 12, 07:48 PDT
Update - Please be advised that while email-based Two-Step Verification (2SV) is working as expected, mobile text (SMS) login is currently unavailable.
As a workaround, users can use email as their verification method
Sep 12, 07:41 PDT
Investigating - We are currently experiencing a service degradation affecting members attempting to log in using Two-Step Verification (2SV).
Users may encounter errors during the login process.
We are actively investigating service degradation to identify the root cause and assess the impact.
We are conducting a thorough analysis of the systems involved and working toward resolving the issue.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Sep 12, 07:29 PDT
Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025
INC20359- Fuse Hotfix 1.21.1
Completed - The scheduled maintenance has been completed.
Sep 9, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 01:01 PDT
Scheduled - Please be advised that Fuse release 1.21.1 is scheduled for Tuesday, September 9, 2025 at 1 a.m. PT (4 a.m. ET). The release contains a single backend change for a client specific incident.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Sep 4, 13:55 PDT
CHG153958 - MDB and Forge Commercial Release 516+517
Completed - The scheduled maintenance has been completed.
Sep 9, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 01:00 PDT
Scheduled - Please be advised that MDB and Forge Commercial Release 516+517 has been scheduled for Tuesday September 9, 2025 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Aug 26, 12:23 PDT
Sep 8, 2025
INC208385 - Interac e-Transfer OAS - Archived Search Unavailable
Resolved - Interac has resolved the issue with the OAS Archived Search Functionality.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Sep 8, 05:23 PDT
Identified - Interac has advised of an ongoing issue impacting OAS Archived Search functionality. Users are currently unable to search for archived transactions in OAS.

A fix has been validated by Interac’s technical teams and is scheduled for tonight at 7:00pm PT (10:00 pm ET)

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Sep 5, 15:21 PDT
Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025
Sep 4, 2025
INC208304 - RESOLVED - User Management (UM) Performance
Resolved - The performance issues for UM have been resolved. The Manage Requests option is now accessible.

Thank you for your patience and we apologize for any inconvenience this may have caused.
Sep 4, 10:15 PDT
Investigating - Central 1 is aware that some users are experiencing slowness when using UM. In addition, the Manage Requests option is not loading or returning an error message. Our technical Support team is currently investigating this incident.

We will provide an update by 10 am PT (1 pm ET).


Central 1 - Support@central1.com - 1.888.889.7878, press 1
Sep 4, 09:03 PDT
INC208255 - FX Drafts Access Issue on Chrome
Resolved - Convera has reported that the FX Drafts access issue via the Chrome browser has been resolved.

If you continue to have FX Drafts access problems using Chrome, please contact Central 1 Support.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Sep 4, 07:37 PDT
Investigating - Some users of FX Drafts have reported receiving error messages when attempting to access FX Drafts via Chrome. Central 1 has reached out to Convera to report the matter and to request support. As soon as we have an update from them, we will share the information.

In the meantime, we are aware of users successfully accessing the application when using Firefox or Edge.

We will provide an update by tomorrow, September 4, at 7:30 am PT (10:30 am ET).


Central 1 - Support@central1.com - 1.888.889.7878, press 1
Sep 3, 13:56 PDT
CHG153891 - Digital Banking Core Release 749+751
Completed - The scheduled maintenance has been completed.
Sep 4, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 01:00 PDT
Scheduled - Please be advised that Digital Banking Core Release 749+751 has been scheduled for Thursday September 4, 2025 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Aug 22, 14:14 PDT
Sep 3, 2025
INC208235 - RESOLVED - POS and SCD Settlement Delay - September 2 (Cardtronics Clients)
Resolved - ***This notice is directed to those clients that use Cardtronics as their switch provider***

The POS and SCD settlement file for September 2 was delayed from Cardtronics to Central 1. The file has now been received and processed and posted with an effective date of September 2.


Central 1 - Support@central1.com - 1.888.889.7878, press 1
Sep 3, 10:50 PDT
INC208224 - EMCD Report Delayed
Resolved - Due to the long weekend and the month-end, the EMCD (Detailed Transaction Listing) report expected on September 3rd is delayed and was not included in this morning's MERG0903 file. EMCU and ECCX reports for the same date were not affected.

The delayed EMCD report will be included in tomorrow's MERG0904 file and FTP folders (ON).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Sep 3, 05:33 PDT
Sep 2, 2025

No incidents reported.

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