Update - All impacted payments have now been returned to members through the standard payments return process.
We have made significant progress in our investigation and have successfully validated a fix in our test environments. The issue was related to a recent system update that caused a compatibility problem, resulting in transfers not being completed as expected.
A change has been prepared to address this issue and is tentatively scheduled for tomorrow morning. Once the change is complete, Agility will re-enable the production connection to restore service.
We will continue to provide updates as we move toward resolution.
DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
Jun 15, 2026 - 10:57 PDT
We have made significant progress in our investigation and have successfully validated a fix in our test environments. The issue was related to a recent system update that caused a compatibility problem, resulting in transfers not being completed as expected.
A change has been prepared to address this issue and is tentatively scheduled for tomorrow morning. Once the change is complete, Agility will re-enable the production connection to restore service.
We will continue to provide updates as we move toward resolution.
DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
Jun 15, 2026 - 10:57 PDT
Update - We continue to investigate the issue affecting International Transfers in Forge. To prevent further customer impact, Agility has disabled the production connection, ensuring that no additional payments are processed and require reversal. Customers attempting to access the feature will see a service unavailable message.
Investigation efforts are ongoing in UAT and Development environments as teams work to identify the root cause and implement a resolution. We will provide further updates as more information becomes available.
DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
Jun 10, 2026 - 15:17 PDT
Investigation efforts are ongoing in UAT and Development environments as teams work to identify the root cause and implement a resolution. We will provide further updates as more information becomes available.
DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
Jun 10, 2026 - 15:17 PDT
Investigating - We are currently investigating an issue affecting International Funds Transfers. Since Monday evening, transfer attempts have been failing. In impacted cases, funds are being debited from customer accounts, but the corresponding bill payment transfers are not being created. Debited funds will be returned through the standard payments return process.
Our teams are actively working to identify the root cause and restore normal service. We will provide further updates as more information becomes available.
DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
Jun 05, 2026 - 10:18 PDT
Our teams are actively working to identify the root cause and restore normal service. We will provide further updates as more information becomes available.
DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
Jun 05, 2026 - 10:18 PDT
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CHG171674 – Interac e-Transfer Maintenance Jun 20, 2026 22:00 - Jun 21, 2026 04:00 PDT
Interac will be conducting database and infrastructure maintenance on Saturday, June 20 from 10:00 p.m. to 4:00 a.m. PT (Sunday, June 21 from 1:00 a.m. to 7:00 a.m. ET).
During this maintenance, e-Transfer and OAS services will be unavailable for approximately 2.5 hours between 12:30 a.m. and 3:00 a.m. PT (3:30 a.m. to 6:00 a.m. ET) as traffic will be paused.
If a rollback is required, SFTP services for e-Transfer Bulk may remain unavailable until 4:00 a.m. PT (7:00 a.m. ET).
Central 1 – support@central1.com – 1.888.889.7878 (press 1)
Posted on Jun 15, 2026 - 13:35 PDT
During this maintenance, e-Transfer and OAS services will be unavailable for approximately 2.5 hours between 12:30 a.m. and 3:00 a.m. PT (3:30 a.m. to 6:00 a.m. ET) as traffic will be paused.
If a rollback is required, SFTP services for e-Transfer Bulk may remain unavailable until 4:00 a.m. PT (7:00 a.m. ET).
Central 1 – support@central1.com – 1.888.889.7878 (press 1)
Posted on Jun 15, 2026 - 13:35 PDT
CHG170131 - Digital Banking Core Release 771 Jun 24, 2026 01:00-01:30 PDT
Update -
Please be advised the Digital Banking Core release has been rescheduled to June 24th, 2026.
Jun 09, 2026 - 08:58 PDT
Jun 09, 2026 - 08:58 PDT
Scheduled -
Please be advised that Digital Banking Core Release 771 has been scheduled for Wednesday June 24, 2026 at 1 a.m. PT (4 a.m. ET).
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
May 26, 2026 - 14:04 PDT
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
May 26, 2026 - 14:04 PDT