All Systems Operational

Central 1 Services ? Operational
Payment Services ? Operational
Treasury Services ? Operational
Digital Banking Services ? Operational
Incident Alerting ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

CHG164838 – Active MQ Server Upgrade Oct 26, 2025 01:00-03:00 PDT

Central 1 will be performing an upgrade to our Active MQ server which supports settlement jobs for several of our services like e-Transfers, Wires, AFT and others.

When: This Sunday, October 26, from 1 to 3 a.m. PT (4 to 6 a.m. ET).

No impact is anticipated during the maintenance to any of the services.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Posted on Oct 21, 2025 - 07:31 PDT

CHG164352 - File Transfer Protocol (FTP) Server Maintenance Oct 26, 2025 09:00-10:00 PDT

Central 1 will be performing routine security patching on the FTP server this Sunday, October 26, 2025, from 9 to 10 a.m. PT (12 to 1 p.m. ET).

During this time, the FTP server will not be available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Posted on Oct 21, 2025 - 06:33 PDT

CHG153901 - Digital Banking Core Release 755 Oct 29, 2025 01:00-01:30 PDT

Please be advised that Digital Banking Core Release 755 has been scheduled for Wednesday October 29, 2025 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Posted on Oct 21, 2025 - 11:04 PDT
Oct 22, 2025

No incidents reported today.

Oct 21, 2025
INC210815 - TD - Customer Account Posting Issues
Resolved - Payments Canada has advised Central 1 that TD has resolved their internal issue.

The posting of their customer credits was completed as of 9:45 a.m. PT (12:45 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Oct 21, 10:59 PDT
Monitoring - Payments Canada has advised Central 1 that TD is experiencing an internal issue that is impacting its ability to post transactions to customer accounts.

The estimated time of recovery is unknown.

Follow-up notices will be distributed as new information is available to Central 1 or once the situation is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Oct 21, 08:29 PDT
Resolved - INC210741 - FX Drafts - AWS Outage – Service Disruption Update
Resolved - Convera has informed Central 1 that all services for FX Drafts have been restored.

If you continue to experience access issues to the FX Drafts application, please contact Central 1 Support.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Oct 21, 08:23 PDT
Investigating - Convera has notified Central 1 they experienced a significant outage that impacted access to FX Drafts (GPFI platform) this morning.

While Convera has reported that most services have been restored, they are still experiencing intermittent disruptions.

For any urgent matters, please contact Convera directly:

• CAMFI Support: CAMFI@convera.com
• Customer Care: customercare@contact.convera.com or call 1-800-897-6333 (Option 3)

Central 1 will provide an update as soon as we receive one from Convera.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Oct 20, 10:56 PDT
CHG154491 - Digital Banking OIDC Release 1.0.57
Completed - The scheduled maintenance has been completed.
Oct 21, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 01:00 PDT
Scheduled - Please be advised that Digital Banking OIDC Release 1.0.57 has been scheduled for Tuesday October 21, 2025 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Oct 20, 10:33 PDT
Oct 20, 2025
INC210729 – Cash Services Login Issue
Resolved - The cash ordering application is now accessible, and the drop-down fields are no longer greyed out.

Please proceed to use the application. Do not resubmit cash orders previously submitted via ServiceNow.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Oct 20, 12:50 PDT
Update - Credit unions can now access the Cash Ordering application.

However, the data entry fields in the application are greyed out and cannot be used.

Please continue to submit your cash order requests via ServiceNow using the “ New Currency and Coin Order System” in the service catalog.

RBC’s resources are actively working to restore full service.

We will provide an update by 2 p.m. PT (5 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Oct 20, 11:20 PDT
Update - The cash ordering application continues to be unavailable to enter cash orders.

In the meantime, please submit your cash order requests via ServiceNow using the “
New Currency and Coin Order System” in the service catalog.

RBC’s resources are actively working to restore full service.

We will provide an update by 11 a.m. PT (2 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Oct 20, 08:51 PDT
Identified - Please be advised that the Cash Services ordering system is currently unavailable.

In the meantime, please submit your cash order requests via ServiceNow using the “ New Currency and Coin Order System” in the service catalog.

Central 1 and RBC’s resources are actively working to restore full service.

We will provide an update by 9 a.m. PT (12 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Oct 20, 08:07 PDT
Oct 19, 2025
Symcor Cheque Image Exchange – Data Centre Maintenance (Awareness Only)
Completed - The scheduled maintenance has been completed.
Oct 19, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 15:00 PDT
Scheduled - The Symcor clearing agent will be conducting scheduled data centre maintenance to support the exchange of cheque imaging files between Central 1 and the Symcor financial institutions.

Please note: This maintenance will not impact Branch/Corporate Capture or Deposit Anywhere® (remote deposit capture).

There is no anticipated impact to credit unions, as the maintenance window is scheduled for:
• Start: Saturday, October 18 at 3:00 p.m. PT (6:00 p.m. ET)
• End: Sunday, October 19 at 4:00 a.m. PT (7:00 a.m. ET)

This timing ensures completion well ahead of the first cheque image exchange between Central 1 and the Symcor financial institutions on Monday, October 20 at 8:00 a.m. PT (11:00 a.m. ET).

No action is required. Central 1 will monitor throughout the maintenance window and complete post-maintenance validations before the start of business on Monday.

Central 1 Support — Support@central1.com — 1-888-889-7878 (press 1)
Oct 14, 15:36 PDT
CHG154243 – Central 1 Interac e-Transfer maintenance this weekend
Completed - The scheduled maintenance has been completed.
Oct 19, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 01:00 PDT
Scheduled - Central 1 will be performing an Interac e-Transfer maintenance this weekend, Sunday, October 19 from 1 to 3 a.m. PT (4 to 6 a.m. ET).

e-Transfer service will be unavailable for up to 30 minutes during this time.

Central 1 - Support@central1.com - 1.888.889.7878
Oct 14, 16:13 PDT
Oct 18, 2025
INC210621 - Clearing Reports and Files Delayed
Resolved - The MERG report and PDF reports are now available.

Due to a delay in cheque clearing processing, the posting of the items to your organization's current account at Central 1 missed the deadline.

The cheque clearing settlement will be included with Monday's settlement on Tuesday, October 21st at 4:30 a.m. PT (1:30 a.m. ET), backdated to Oct 17, 2025.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Oct 18, 05:53 PDT
Monitoring - Due to a technical issue, the DREC, QREC, XDA11118 and DCPA clearing files were delayed. The files are now available in your organization's FTP folder for processing. The File Creation Number (FCN) for the BC customers has advanced by 1 in the clearing file. Please accept the file out of sequence if you validate the FCN in the file header.

The MERG report file (including PDF reports) for Clearing and AFT will be available in the next 30 minutes.

An update will be sent out once the reports are available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Oct 18, 05:04 PDT
Oct 17, 2025
CHG154801 - IFRS9 Application Migration to Azure
Completed - The scheduled maintenance has been completed.
Oct 17, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 10:00 PDT
Scheduled - As part of Central 1’s ongoing cloud transformation program, we will be migrating additional services from our Kamloops data centre (VAHC) to the Microsoft Azure cloud platform. This initiative enhances our resilience, operational efficiency, and helps reduce the risk associated with aging infrastructure.

Maintenance Details: Friday, October 17, 2025, from 10 to 2 p.m. PT (1 to 5 p.m. ET). Impacted service includes the IFRS 9 National Reporting & Analytics Platform. Services will be unavailable during the maintenance window.

Please contact the IFRS 9 Team (ifrs9@central1.com) for any questions or urgent assistance.
Oct 17, 07:41 PDT
INC210514 - RESOLVED - Access Issues for PaymentStream Direct
Resolved - PaymentStream Direct has remained stable and there have been no further reports of access issues. The incident will now be marked as resolved.

If you do encounter any issues, please reach out to Support.


Central 1 - Support@central1.com - 1.888.889.7878, press 1
Oct 17, 13:56 PDT
Monitoring - At this time there are no reports of access issues with PaymentStream Direct. We will continue to monitor the application throughout today to ensure it is stable.

We will provide another update by 3 p.m. PT (6 p.m. ET), or sooner if there is any further information to provide.
Oct 17, 09:20 PDT
Update - Central 1 continues to investigate the issue where some users are encountering errors when trying to access or use functions within PaymentStream Direct.

Thank you for your understanding and support during this incident. We’ll share our next update with you tomorrow October 17, 2025 by 9:30 a.m. PT (12:30 p.m. ET), or as soon as we have more information to report on.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Oct 16, 16:16 PDT
Update - Central 1 continues to investigate the issue where some users are encountering errors when trying to access or use functions within PaymentStream Direct.

Thank you for your understanding and support during this incident. We’ll share our next update with you by 4:00 p.m. PT (7:00 p.m. ET), or as soon as we have more information to report on.
Oct 16, 14:44 PDT
Investigating - Central 1 is aware some users are encountering errors when trying to access or use functions within PaymentStream Direct. We have initiated an immediate investigation. Our technical support teams are gathering data to determine the underlying cause.”

The reliability of PaymentStream Direct is important for you and your customers. Therefore, we’re committed to keeping you informed about what is happening in a timely manner. We’ll share our next update with you by 2:30 P.m. PT (5:30 p.m. ET), or as soon as we have more information to report on. Thank you for your understanding as we work to resolve the issue.


Central 1 - Support@central1.com - 1.888.889.7878, press 1
Oct 16, 13:30 PDT
Oct 16, 2025
INC210541 -- Online Banking Connection Issue
Resolved - No further issues with online banking since the fix was applied at 2:55 pm PT (5:55 pm ET). Postmortem will be provided at a later date. Resolving incident.
Oct 16, 17:33 PDT
Monitoring - Please note that there was an online banking outage that occurred between 2:00 pm PT - 2:55 pm PT (5:00 pm - 5:55 pm ET) today. Members were seeing "There was an error processing this request. please try again later" message when attempting to login. The issue has since been resolved and we will continue to monitor the connection. Apologies for any inconvenience.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Oct 16, 15:06 PDT
CHG164768 - Emergency Network Maintenance Tonight – Azure Canada East Data Centre
Completed - The scheduled maintenance has been completed.
Oct 16, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 22:00 PDT
Scheduled - Central 1 will be performing emergency maintenance on our load balancer infrastructure to apply critical security updates that will ensure ongoing platform stability and performance.

Maintenance Window
• Start: Wednesday, October 15 at 10 p.m. PT (Thursday, October 16 at 1 a.m. ET)
• End: Thursday, October 16 at 2 a.m. PT (5 a.m. ET)

This maintenance will begin with our Azure Canada East data centre, followed by additional sites in the coming days.

No service impact is expected during the window, and all systems will be closely monitored throughout the activity.

Central 1 Support — support@central1.com | 1-888-889-7878 (option 1)
Oct 15, 16:07 PDT
CHG153895 - Digital Banking Core Release 753
Completed - The scheduled maintenance has been completed.
Oct 16, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 01:00 PDT
Update - Please be advised the Digital Banking Core release has been rescheduled to October 16th, 2025.
Sep 26, 13:43 PDT
Scheduled - Please be advised that Digital Banking Core Release 753 has been scheduled for Thursday October 16, 2025 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Sep 12, 13:16 PDT
Oct 15, 2025
INC210429 - RESOLVED - October 14 OLT Settlement for BC credit unions not processed
Resolved - The outstanding October 14 OLT settlements, for BC credit unions, have now been posted with an effective date of October 14.
Oct 15, 13:42 PDT
Investigating - *** This message is intended for BC credit unions ***

Please be advised that the October 14 OLT settlements, representing closed bill payment traces, for BC credit unions were not processed.

We are investigating and an update will be provided by 3 p.m. PT (6 p.m. ET).


Central 1 - Support@central1.com - 1.888.889.7878, press 1
Oct 15, 09:01 PDT
Oct 14, 2025
INC210368 - RESOLVED - Branch and Corporate Capture Access Issues
Resolved - The Branch and Corporate Capture applications continue to remain stable. This incident will now be marked as resolved.
Oct 14, 13:56 PDT
Monitoring - Adjustments have been made in our Branch and Corporate Capture applications to restore full service. There are no more timeouts being reported.

Our teams will continue to closely monitor the system to make sure it remains stable and continues to effectively serve your needs. We appreciate your understanding and patience during this monitoring period.
Oct 14, 11:50 PDT
Update - The Branch and Corporate Capture applications continue to experience latency and timeouts for some clients. Our technical team is conducting a thorough analysis to determine the root cause of the incident. We know this is a critical service to you and are working to resolve it promptly.

We’ll share another update with you by 12 p.m. PT (3 p.m. ET), or as soon as we have significant developments to report on. Thank you for your continued patience.
Oct 14, 09:54 PDT
Investigating - Some clients are receiving a Bad Gateway error message when trying to access Branch Capture or Corporate Capture. Other clients are able to access but the service is very slow. Our technical team is actively investigating this incident.

Keeping you informed during this incident is important to us. We’ll share another update with you by 10 a.m. PT (1 p.m. ET), or as soon as we have significant developments to report on. Thank you for your patience.


Central 1 - Support@central1.com - 1.888.889.7878, press 1
Oct 14, 08:09 PDT
Oct 13, 2025

No incidents reported.

Oct 12, 2025
CHG163158 – Cheque Services Migration to Microsoft Azure Cloud Platform
Completed - The scheduled maintenance has been completed.
Oct 12, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 01:00 PDT
Scheduled - As part of Central 1’s ongoing cloud transformation program, we will be migrating cheque services from our Kamloops data centre (VAHC) to the Microsoft Azure cloud platform. This initiative enhances our resilience, operational efficiency; Central 1’s Cloud Migration update and next step.

When: Sunday, October 12 from 1 to 6 a.m. PT (4 to 9 a.m. ET)

Services (Branch/Corporate Capture and Deposit Anywhere service) are expected to be available by 3 a.m. PT (6 a.m. ET); however, additional testing and rollback time has been built into the maintenance window.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Oct 7, 10:45 PDT
Vendor wires maintenance this weekend
Completed - The scheduled maintenance has been completed.
Oct 12, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 22:00 PDT
Scheduled - Central 1 has been advised today that our vendor, Fiserv, will be completing an upgrade to their MQ servers on Saturday, October 11 from 10 p.m. to 4 a.m. PT (Sunday, October 12 from 1 to 7 a.m. ET).

No wires services are expected to be disrupted during or after the maintenance. Central 1 will be completing our own internal validation after the maintenance to ensure wires are available for Monday morning.

Central 1 - Support@central1.com - 1.888.889.7878, press 1.
Oct 10, 14:10 PDT
Oct 11, 2025
CHG164557 - FX Drafts Software Maintenance
Completed - The scheduled maintenance has been completed.
Oct 11, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 21:00 PDT
Scheduled - Convera has informed Central 1 that they will be performing software maintenance on the FX Drafts application starting on Friday, October 10, 2025, at 9:00 p.m. PT (12:00 a.m. ET) to Saturday, October 11, 2025, at 6 a.m. PT (9:00 a.m. ET).

During the maintenance, the FX Drafts application will not be available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1.
Oct 8, 10:58 PDT
Oct 10, 2025
Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

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