Central 1 Status

INC178744 - Digital Banking using west coast data centre as primary resources

Update - Please be advised, the re-balance of traffic last night was not successful. We will be attempting to re-balancing traffic across both data centres again tonight at 1 a.m. PT (4 a.m. ET).

Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 23, 2024 - 17:15 PDT

Update - Please be advised, Central 1 has corrected the issue with our east coast data centre. We will be re-balancing traffic across both data centres tonight at 1 a.m. PT (4 a.m. ET).

Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 22, 2024 - 15:03 PDT

Update - Central 1 continues to work with our vendors on the data centre incident. Traffic will continue to be pinned to our west coast data centre for the weekend.

If you or your members encounter any issues on the weekend, please call.

Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 19, 2024 - 16:04 PDT

Monitoring - Central 1 was unable to resolve the issue in our eastern data centre (Azure) last night. We are working with our vendors to resolve however at this time all traffic is still in our western data centre (VAHC).

We will provide another update today by 5 p.m. PT (8 p.m. ET).

Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 19, 2024 - 10:23 PDT

Central 1 Services Operational

Payment Services Operational

Treasury Services Operational

Digital Banking Services Operational

Incident Alerting Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CHG086517 - UCP maintenance this weekend Apr 28, 2024 01:00-03:00 PDT

Central 1 will be performing a release to our Universal Connectivity Proxy (UCP) on Sunday, April 28 between 1 to 3 a.m. PT (4 to 6 a.m. ET).

The UCP is used for connecting to our vendors and partners impacting key features such as: Interac e-Transfers, Fuse, M2M, Deposit Anywhere, e-Statements, Secure Data Delivery (SDD), Origination Solutions and other services.

Some features of Digital Banking may be unavailable during the maintenance.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Posted on Apr 22, 2024 - 15:33 PDT

Past Incidents

Apr 24, 2024

No incidents reported today.

Apr 23, 2024

CHG145944 - Forge Public Website Release 31

Completed - The scheduled maintenance has been completed.
Apr 23, 15:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 15:00 PDT

Scheduled - Please be advised that Forge Public Website Release Production Release 31 has been scheduled for Tuesday April 23, 2024 at 3 p.m. PT (6 p.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 12, 11:58 PDT

CHG145139 - MDB and Forge Commercial Release 499

Completed - The scheduled maintenance has been completed.
Apr 23, 01:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 01:00 PDT

Scheduled - Please be advised that MDB and Forge Commercial Production Release 499 has been scheduled for Tuesday April 23, 2024 at 1 a.m. PT (4 a.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 4, 16:20 PDT

Apr 22, 2024

Apr 21, 2024

CHG145527 - File Transfer Protocol (FTP) Server Maintenance

Completed - The scheduled maintenance has been completed.
Apr 21, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 09:00 PDT

Scheduled - Central 1 will be performing routine security patching on the FTP server this Sunday, April 21, 2024, from 9 to 10 a.m. PT (12 to 1 p.m. ET).

During this time, the FTP server will not be available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 16, 06:30 PDT

INC178880 - Intermittent Error 503 online banking

Resolved - Our teams found the affected servers/port and performed an MD server restart on those machines to resolve the incident. The error is no longer intermittently appearing. Please contact Support if you have any further concerns.
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878
Apr 21, 03:02 PDT

Investigating - Central 1 is actively investigating an intermittent service degradation for online banking and our teams are actively working on resolving the incident. Users may see an HTTP ERROR 503 Service Unavailable on certain browsers on the login page. If they visit the login page on a different browser, the error does not show. Mobile app is not affected. We will provide an update by or before from 3:30 a.m PT to 6:30 a.m. ET

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878
Apr 21, 02:34 PDT

CHG146000 - OneSpan Sign Service Notification - Maintenance

Completed - The scheduled maintenance has been completed.
Apr 21, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 21:00 PDT

Scheduled - OneSpan Sign will be performing maintenance on Saturday, April 20 from 9 p.m. to 12 a.m. PT (April 21 from 12 to 3 a.m. ET).

During the maintenance, Origination Solutions electronic signatures will not be available.

Central 1 - Origination_Support@Central1.com - 1.888.889.7878, press 1
Apr 15, 11:31 PDT

Apr 20, 2024

Apr 19, 2024

INC177640 - Known issue sending e-Transfers from Account Summary

Resolved - This incident has been resolved with the production deployment of core digital banking release 715 on Thursday, April 18. We appreciate your patience on this matter.
Apr 19, 14:30 PDT

Update - Please be advised that Release 715 has been postponed, this incident fix will be in production on Thursday April 18.
Apr 11, 16:36 PDT

Investigating - Central 1 is aware of a known issue with Release 713 (currently in production). Customers using the ellipses (3 vertical dots) next to the account on the Account Summary page to send an e-Transfer will result in an error. As a workaround customers may use the left navigation menu to send an e-Transfer. This error only affects the Desktop Forge 2 UI. Please note, this known issue was included in the release notes for 713.

This incident will be fixed in Release 715, currently scheduled for April 17.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Mar 28, 16:02 PDT

INC178441 – Unable to receive e-Transfers on iOS’s newest Operating System

Update - Please be advised, the incident is only present in Mobile Safari. Members can install Mobile Firefox or Mobile Chrome browsers and use one of those to pick up e-Transfers without issue.
Apr 12, 13:48 PDT

Identified - Please be advised, the links on the e-Transfer Mobile Landing Page have stopped working on iOS devices that have upgraded to the latest iOS Operating System 17.4.1.

Members can use a different device, desktop or signup for auto-deposit as workarounds.

Central 1 is working on an expedite fix for this issue to be released with next weeks core digital banking release (Patch Release 715 via MII-2997).

We will provide an update on Tuesday, April 16.

Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 12, 13:16 PDT

Apr 18, 2024

Resolved: INC178744 – Issues with East Coast Data Centre

Resolved - Please be advised that we have updated the description of this incident from “CRA ‘Pay Business tax’ page appearing blank for east coast logins” to “Issues with East Coast Data Centre”.

To resolve the issue we have forced traffic to our Vancouver Data Centre. Services remained stable today with digital banking being ran out of our Vancouver data centre.

The root cause has been identified and a fix will be deployed to our east coast data centre tonight between 1 to 1:30 a.m. PT (4 to 4:30 a.m. ET) allowing Central 1 to resume active/active service in both data centres (CHG146157).

Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 18, 16:44 PDT

Monitoring - After today’s core release (Build 715 CHG145391), members reaching our Eastern Data Center (Azure) would have seen a blank page when accessing their ‘Pay Business Taxes’ page. To resolve this incident, web services have been moved to our Vancouver Data Center (Kamloops). We are monitoring the services and we will provide an update by 5 p.m. PT (8 p.m. ET).

Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 18, 10:31 PDT

INC175712 – Request Money Fulfillment 2024 fees

Resolved - As per the indicative pricing letter dated Sept 28, 2023, and the Central 1 fee schedule effective Jan 1, 2024, Request Money – Fulfillment is subject to a charge for fraud detection and prevention through EFM.

This charge was effective January 1, 2024, per the fee schedule. January, February, and March charges will be backdated to April 1, 2024.

To review the charges clients can retrieve ADVC (ONT) and CHQ4 (BC) reports in their FTP folder. The detailed, description will be ETFR-Request Money Debit fee Jan-Mar.

For April, due to a change in process, charges from April 1 – April 9 will be waived, and charges will be calculated from April 10 forward.

If you have any questions, please reach out to your organization's Central 1 Relationship Manager.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 18, 08:00 PDT

Rescheduled: CHG145391 - Digital Banking Core Release 715

Completed - The scheduled maintenance has been completed.
Apr 18, 01:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 01:00 PDT

Update - Please be advised that Digital Banking Direct Core Production Release 715 has been rescheduled for Thursday April 18, 2024 at 1 a.m. PT (4 a.m. ET).

Central 1 is rescheduling the release to allow extra time for testing and to fix issues found during testing so we can ensure a stable online banking product for your customers.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 11, 16:25 PDT

Scheduled - Please be advised that Digital Banking Direct Core Production Release 715 has been scheduled for Wednesday April 17, 2024 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 4, 16:07 PDT

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

CHG145461 - Vancouver Datacentre Maintenance

Completed - The scheduled maintenance has been completed.
Apr 14, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 01:00 PDT

Scheduled - Central 1 will be performing maintenance in our Vancouver datacentre (VAHC) this weekend on Sunday, April 14, 2024, from 1 to 3 a.m. PT (4 to 6 a.m. ET).

The maintenance will impact Central 1’s application connectivity briefly during restarts.

During this maintenance window, Payment, Treasury and Digital Banking applications may experience two brief short interruptions.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 9, 15:17 PDT

Apr 13, 2024

No incidents reported.

Apr 12, 2024

Apr 11, 2024

Apr 10, 2024

No incidents reported.