All Systems Operational

Central 1 Services ? Operational
Payment Services ? Operational
Treasury Services ? Operational
Digital Banking Services ? Operational
Incident Alerting ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

CHG154727 - CAS Server Moving to the Azure Cloud Jun 14, 2025 06:00-11:00 PDT

Central 1 is moving our CAS (Central 1 Account System) server, used by organizations to see their current account transactions and balance, to the Azure cloud.

The maintenance will occur on Saturday, June 14, from 6 to 11 am PT (9 a.m. to 2 p.m. ET).

During the maintenance window, CAS online balances may be unavailable.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Posted on Jun 11, 2025 - 10:46 PDT

Interac e-Transfer Maintenance Jun 14, 2025 23:30 - Jun 15, 2025 03:00 PDT

Interac will be conducting a database maintenance this upcoming weekend, Saturday, June 14 from 11:20 p.m. to 3 a.m. PT (Sunday, June 15, 2:20 to 6:00 a.m. ET).

During this maintenance, e-Transfers will be unavailable between 1 to 2 a.m. PT (4 to 5 a.m. ET), If a rollback is required by Interac, they will require an additional 60 minutes of downtime.

Central 1 - support@central1.com - 1.888.889.7878, press 1
Posted on Jun 09, 2025 - 14:05 PDT

CHG153955- MDB and Forge Commercial Release 514 Jun 17, 2025 01:00-01:30 PDT

Please be advised that MDB and Forge Commercial Production Release 514 has been scheduled for Tuesday June 17, 2025 at 1 a.m. PT (4 a.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Posted on Jun 11, 2025 - 12:07 PDT
Jun 12, 2025

No incidents reported today.

Jun 11, 2025

No incidents reported.

Jun 10, 2025
INC202834 - Missing AS (AFT) Settlement for June 9 ON03 File
Resolved - The ON03 AFT posting file has now been settled to your Central 1 account resolving the incident.
Jun 10, 15:31 PDT
Investigating - **This notice is for those organizations in AB, SK, MB, and ON, that receive an ON03 AFT posting file from Central 1**

The ON03 AFT posting file for June 9 has not yet been settled to your Central 1 account. Our technical support team is investigating.

We will provide an update by Wednesday, June 11, at 12pm PT (3 pm ET).


Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jun 10, 14:06 PDT
CHG160433 - Urgent Digital Fuse Release 1.20.0-hf1
Completed - The scheduled maintenance has been completed.
Jun 10, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 01:00 PDT
Scheduled - Please be advised that Urgent Digital Fuse Release 1.20.0-hf1 has been scheduled for Tuesday June 10, 2025 at 1:00 a.m. PT (3:00 a.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Jun 9, 14:52 PDT
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025
Resolved - INC202531 - Missing May 31 Everlink POS and SCD Settlement
Resolved - We have posted the SCD and POS for the May 31, 2025, Everlink settlement, with the effective of June 2, 2025.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jun 6, 05:59 PDT
Identified - This notification is for Ontario and British Columbia credit unions that use Everlink as their ATM/POS service provider.

Everlink’s settlement for May 31st was not processed.

We will provide our next update by Friday, June 6th, 9 a.m. PT / 12 p.m. ET or sooner if the incident has been resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jun 5, 12:14 PDT
Jun 5, 2025
Jun 4, 2025

No incidents reported.

Jun 3, 2025
CHG159871 - Digital Banking OIDC Release 1.0.53
Completed - The scheduled maintenance has been completed.
Jun 3, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 01:00 PDT
Scheduled - Please be advised that Digital Banking OIDC Release 1.0.53 has been scheduled for Tuesday June 3, 2025 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
May 27, 12:29 PDT
Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025
Discontinuation of M2MC and M2MU Report File Delivery – Effective May 30, 2025
Completed - The scheduled maintenance has been completed.
May 30, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 01:00 PDT
Scheduled - As part of Central 1’s initiative to streamline backend payment processing and retire legacy systems, we have completed the transition to discontinue immediate Me-to-Me (M2M) and Business-to-Business (B2B) payments.

Please see Processing Me-to-Me and Business-to-Business transactions through Central 1 for more details.

What’s changing?
*All M2MC and M2MU report files have been consistently empty due to the deprecation of immediate M2M/B2B transactions.
*Starting Friday, May 30, 2025, Central 1 will stop generating and delivering empty M2MC and M2MU files to credit union SFTP folders.

This change helps reduce unnecessary file traffic and aligns with the completed M2M/B2B retirement project. If your credit union is still receiving these files, no action is required—they will simply no longer appear after May 30.

Central 1 Support at support@central1.com or 1.888.889.7878, press 1.
May 28, 10:27 PDT
May 29, 2025
RESOLVED INC202095 - Proxy Error in Online Tracing (OLT) when Creating Reports
Resolved - Central 1 identified an issue in the bill payment Online Tracing (OLT) application where users encountered a proxy error when generating reports.

The incident has been fully resolved. Our team has worked diligently to address the issue, and all systems and services are now functioning as expected.

Central 1 - Support@central1.com - 1.888.889.7878, press 1.
May 29, 10:37 PDT
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