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Central 1 Services Operational
Payment Services Operational
Treasury Services Operational
Digital Banking Services Operational
Incident Alerting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

CHG170​131 - Digital Banking Core Release 771+772 Jun 25, 2026 01:00-01:30 PDT

Update - Please be advised that Digital Banking Core Release 771+772 has been delayed for additional testing and is now scheduled for Thursday June 25th, 2026.
Jun 23, 2026 - 10:27 PDT
Update - Please be advised the Digital Banking Core release has been rescheduled to June 24th, 2026.
Jun 09, 2026 - 08:58 PDT
Scheduled - Please be advised that Digital Banking Core Release 771 has been scheduled for Wednesday June 24, 2026 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
May 26, 2026 - 14:04 PDT

CHG172049 – Interac e-Transfer Maintenance Jun 28, 2026 00:00-03:00 PDT

Interac will be conducting database maintenance on Sunday, June 28 from 12:00 a.m. to 3:00 a.m. PT (3:00 a.m. to 6:00 a.m. ET).

During this maintenance, e-Transfers will be unavailable for approximately 60 minutes between 1:00 a.m. and 2:00 a.m. PT (4:00 a.m. to 5:00 a.m. ET) as traffic will be paused.

If a rollback is required, an additional 60 minutes of downtime may be introduced.

Central 1 – support@central1.com – 1.888.889.7878 (press 1)
Posted on Jun 23, 2026 - 04:58 PDT

CHG171389 - Digital Banking Core Release 773 Jul 8, 2026 01:00-01:30 PDT

Please be advised that Digital Banking Core Release 773 has been scheduled for Wednesday July 8, 2026 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Posted on Jun 23, 2026 - 13:29 PDT
Jun 23, 2026

No incidents reported today.

Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026
INC223617 - RESOLVED Telus Bill Payment Trace Requests – Processing Delay
Resolved - Central 1 would like to advise that Telus is currently experiencing delays in processing bill payment trace requests. The impacted billers are: Telus Communications, Telus Mobility Inc, Telus Quebec and Telus Services Inc.

At this time, the Central 1 Bill Payment tracing team will not be submitting 2nd and 3rd requests for any Telus traces as per their request. Telus expects to have the backlog cleared by mid-July.

We appreciate your understanding and cooperation.

If you have any urgent concerns, please feel free to contact the bill payment tracing department at bptrace@central1.com.
Jun 18, 11:51 PDT
Jun 17, 2026
INC223539 - RESOLVED - Missing Unqualified Items - June 16, 2026
Resolved - The Unqualified clearing items for June 16 are now available on the FTP server.
Jun 17, 12:34 PDT
Identified - We have identified the issue causing the delay in delivery of the June 16 Unqualified items. We are working towards getting the items moved over to FTP directories as soon as possible.

Another update will be provided by 1:30 pm PT (4:30 pm ET).


Central 1 – support@central1.com – 1.888.889.7878 (press 1)
Jun 17, 12:08 PDT
Update - We are continuing to investigate this issue.

An update will be provided by 12 pm PT (3 pm ET).


Central 1 – support@central1.com – 1.888.889.7878 (press 1)
Jun 17, 11:13 PDT
Investigating - Some clients may be missing their Unqualified clearing items for June 16. We are actively investigating the matter.

We will provide the next update by 11 am PT (2 pm ET) with the latest information.


Central 1 – support@central1.com – 1.888.889.7878 (press 1)
Jun 17, 09:20 PDT
Jun 16, 2026
INC222835: International Funds Transfers – Transaction Failures
Resolved - Service for International Transfers in Forge has been restored and is now operating normally. The fix was successfully deployed, and Agility has re-enabled the production connection.

All previously impacted payments were returned to members, and new transfers are now processing as expected.

We will continue to monitor the service to ensure stability. Thank you for your patience.

DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
Jun 16, 15:30 PDT
Update - All impacted payments have now been returned to members through the standard payments return process.

We have made significant progress in our investigation and have successfully validated a fix in our test environments. The issue was related to a recent system update that caused a compatibility problem, resulting in transfers not being completed as expected.

A change has been prepared to address this issue and is tentatively scheduled for tomorrow morning. Once the change is complete, Agility will re-enable the production connection to restore service.

We will continue to provide updates as we move toward resolution.

DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
Jun 15, 10:57 PDT
Update - We continue to investigate the issue affecting International Transfers in Forge. To prevent further customer impact, Agility has disabled the production connection, ensuring that no additional payments are processed and require reversal. Customers attempting to access the feature will see a service unavailable message.

Investigation efforts are ongoing in UAT and Development environments as teams work to identify the root cause and implement a resolution. We will provide further updates as more information becomes available.

DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
Jun 10, 15:17 PDT
Investigating - We are currently investigating an issue affecting International Funds Transfers. Since Monday evening, transfer attempts have been failing. In impacted cases, funds are being debited from customer accounts, but the corresponding bill payment transfers are not being created. Debited funds will be returned through the standard payments return process.

Our teams are actively working to identify the root cause and restore normal service. We will provide further updates as more information becomes available.

DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
Jun 5, 10:18 PDT
Jun 15, 2026
Jun 14, 2026

No incidents reported.

Jun 13, 2026
CHG171693 – Central 1 Wires Vendor Disaster Recovery Test
Completed - The scheduled maintenance has been completed.
Jun 13, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 01:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 10, 05:26 PDT
Scheduled - Central 1’s wires 3rd-party supplier Fiserv will be performing a Disaster Recovery Test (DRT) on the Enterprise Payments Platform (EPP) used to process wires on Saturday, June 13, from 1 a.m. to 2 p.m. PT (4 a.m. to 5 p.m. ET).

During the maintenance, no disruption is expected when creating wires using PaymentStream Direct, MDB, or the API.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jun 9, 10:35 PDT
Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026
Jun 9, 2026

No incidents reported.

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