All Systems Operational

Central 1 Services Operational
Payment Services Operational
Treasury Services Operational
Digital Banking Services Operational
Incident Alerting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

CHG165807- Digital Banking Core Release 759 Jan 7, 2026 01:00-01:30 PST

Please be advised that Digital Banking Core Release 759 has been scheduled for Wednesday January 7, 2026 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

Posted on Dec 17, 2025 - 10:45 PST

CHG166896 - Rescheduled: Interac e-Transfer Database Upgrade Jan 10, 2026 23:00 - Jan 11, 2026 03:00 PST

Interac has rescheduled their e-Transfer Database Upgrade.

During this maintenance, Interac will temporarily suspend traffic, resulting in a 4-hour service outage for e-Transfer on Saturday, January 10, from approximately 11:00 p.m. PT to 3:00 a.m. PT (2:00 a.m. to 6:00 a.m. ET). The start time may vary slightly depending on completion of reconciliation and settlement activities.

Following the upgrade, Interac will enter a Hypercare monitoring period beginning at approximately 3:00 a.m. PT (6:00 a.m. ET). During this time, Central 1 will continue to monitor closely and coordinate with Interac to ensure service stability.

If a rollback is required, Interac may extended teh downtime up to 2 hours and 30 minutes.

Central 1 Support – Support@central1.com – 1.888.889.7878 (option 1)

Posted on Dec 30, 2025 - 10:46 PST

CHG164182 - Digital Fuse Release 1.22 Jan 13, 2026 01:00-01:30 PST

Update - Please be advised the Digital Fuse Release 1.22 release has been rescheduled to Tuesday January 13, 2026 at 1 a.m. PT (4 a.m. ET).
Nov 17, 2025 - 15:24 PST
Scheduled - Please be advised that Digital Fuse Release 1.22 has been re-scheduled for Tuesday January 13, 2026 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

Nov 13, 2025 - 09:22 PST
Jan 1, 2026

No incidents reported today.

Dec 31, 2025
Resolved - The settlement and reporting for the USD cheques scanned on December 29th is now complete.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Dec 31, 07:27 PST
Monitoring - Due to a technical issue, the USD cheques scanned yesterday (December 29, 2025) were not included in your CAS USD current account posting or on your USDJ\AIOU “Account Activity and Balances” report.

The settlement and reporting will be processed this evening and will appear in your USD account and report tomorrow morning (December 31, 2025).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Dec 30, 11:57 PST
Dec 30, 2025
Dec 29, 2025
Resolved - Payments Canada has advised Central 1 that CIBC has resolved their internal issue.

Central 1 has received both the CAD and USD AFT files from CIBC. The credits and debits for the CAD AFTs will be included in the CR03/ON03 files this afternoon.

The USD AFT items will be included in tomorrow's (December 30, 2025) UC01 file.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Dec 29, 08:25 PST
Monitoring - Payments Canada advised Central 1 that CIBC experienced internal system issues this morning and failed to send AFT files in the morning exchange.

Credit and Debit CAD and USD items from CIBC were not included in this morning's AFT files.

The estimated recovery time is unknown. Follow-up communications will be distributed as new information becomes available from Payments Canada or once the situation is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Dec 29, 07:32 PST
Dec 28, 2025

No incidents reported.

Dec 27, 2025

No incidents reported.

Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

Dec 24, 2025

No incidents reported.

Dec 23, 2025

No incidents reported.

Dec 22, 2025

No incidents reported.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.