INC224453 - Delayed AFT Posting at TD Bank
Update - Central 1 has received an update from Payments Canada that TD Bank is making progress with their internal system issues. The estimated time of resolution is 6:30 pm PT (9:30 pm ET). They expect to have all the transactions posted at that time.

We will provide another update by 7 am PT (10 am ET) tomorrow, July 7, or sooner if we receive further information before then.
Jul 06, 2026 - 14:08 PDT
Monitoring - Central 1 has been advised by Payments Canada that TD Bank is experiencing system issues that are impacting their ability to post AFT credits to their client's accounts. No ETA has been provided at this time.

We will provide another update at 2 pm PT (5 pm ET) or sooner if information is made available to us.


Central 1 – support@central1.com – 1.888.889.7878 (press 1)
Jul 06, 2026 - 12:31 PDT
INC224203 -- Saved logins issue on v18.1 iOS Forge App
Investigating - We are currently investigating an issue affecting some users on iOS devices where saved login information is not being retained as expected on the v18.1 Forge App.

Some members reported that the issue was resolved after upgrading their device to iOS 26.5 operating system. While we have not yet confirmed this as a universal solution, members experiencing this issue may wish to ensure their device is running the latest available version of iOS.

Members can continue to access the service by manually entering their card number and password if their saved login is unavailable.

Our team is actively investigating the issue and working to determine the root cause. Additional updates will be provided as more information becomes available.

We apologize for any inconvenience and appreciate your patience while we work toward a resolution.

DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
Jun 30, 2026 - 13:54 PDT
Central 1 Services Operational
Payment Services Operational
Treasury Services Operational
Digital Banking Services Degraded Performance
Incident Alerting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

CHG171389 - Digital Banking Core Release 773 Jul 8, 2026 01:00-01:30 PDT

Please be advised that Digital Banking Core Release 773 has been scheduled for Wednesday July 8, 2026 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Posted on Jun 23, 2026 - 13:29 PDT

CHG172050 – Interac e-Transfer DR Test Jul 11, 2026 23:00 - Jul 12, 2026 03:00 PDT

Interac will be conducting its annual Disaster Recovery (DR) test on Saturday, July 11 from 11:00 p.m. to 3:00 a.m. PT (Sunday, July 12 from 02:00 a.m. to 06:00 a.m. ET).

During this maintenance, there will be two planned outages of approximately 45 minutes each:
• 11:00 p.m. to 11:45 p.m. PT (02:00 a.m. to 02:45 a.m. ET), and
• 1:00 a.m. to 01:45 a.m. PT (04:00 a.m. to 04:45 a.m. ET)

During these outage periods, e-Transfer, International Remittances (IR), and Interac Direct services will be unavailable as traffic will be paused. Bulk and Batch processing (Legacy and ISO) will be impacted for the full duration of the maintenance window, and files will be processed once services resume.


Central 1 – support@central1.com – 1.888.889.7878 (press 1)
Posted on Jul 06, 2026 - 14:16 PDT

CHG172115 Interac upgrade: Traffic management platform Jul 21, 2026 01:00-03:00 PDT

Interac will be conducting an upgrade to their traffic management platform during the maintenance period on Tuesday, July 21st from 1:00 a.m. to 3:00 a.m. PT (4:00 a.m. to 6:00 a.m. ET).

During this maintenance, e-Transfers all versions (send and receive) will be unavailable for up to 30 minutes between 1:00 a.m. and 1:30 a.m. PT (4:00 a.m. to 4:30 a.m. ET).
If a rollback is required, an additional 60 minutes of downtime may be introduced.

Central 1 – support@central1.com – 1.888.889.7878 (press 1)
Posted on Jun 29, 2026 - 11:25 PDT
Jul 6, 2026

Unresolved incident: INC224453 - Delayed AFT Posting at TD Bank.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026
INC224352 - EDI Bill Payment files from BNS dated June 26 and June 29 not processed
Resolved - Central 1 has successfully received the previously missing EDI Bill Payment files dated June 26 and June 29.

Processing of these files is scheduled for this evening's bill payment processing cycle.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jul 3, 11:57 PDT
Identified - Central 1 has been advised that the EDI Bill Payment files from BNS, dated June 26 and June 29, have not been processed.

Central 1 is actively working with BNS to have the missing files resent and processed as quickly as possible.

We will provide our next update at 2:00 p.m. PT (5:00 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jul 3, 11:32 PDT
Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026
INC224124 - Cash ordering denomination drop-down is blank
Resolved - RBC and additional testing with several credit unions have confirmed that the denomination drop-down menu is now displaying currencies correctly.

If your credit union continues to experience issues with the cash ordering system, please have affected users clear their browser history, then try again.

Should the issue persist, please contact Central 1 Support for further assistance.

Central 1 - Support@central1.com - 1.888.889.7878, press
Jun 30, 07:08 PDT
Monitoring - RBC has implemented a fix for the cash ordering denomination drop-down issue.

Some users have reported success in selecting denominations after closing all browser sessions and opening a new browser before placing their order.

However, other users continue to experience issues with the application.

If your order is urgent, please submit it using the ServiceNow Cash Ordering Form.

We will provide our next update by 7:00 a.m. PT / 10:00 a.m. ET tomorrow.

Central 1 - Support@central1.com - 1.888.889.7878, press
Jun 29, 12:53 PDT
Update - Organizations continue to experience issues with cash ordering. The drop-down menu remains blank, even when using a fresh browser during order placement.

If your order is urgent, please submit it using the ServiceNow cash ordering form.

Our supplier is currently investigating the issue, and we will provide an update by 1:00 p.m. PT \4:00 p.m. ET.

Central 1 - Support@central1.com - 1.888.889.7878, press
Jun 29, 10:07 PDT
Identified - Credit unions have confirmed that the cash ordering domination drop-down remains blank even after using a fresh browser when placing an order.

If your order is urgent, please use the ServiceNow cash ordering form.

Our supplier is investigating, and we will have an update by 10 a.m. PT\1 p.m. ET.

Central 1 - Support@central1.com - 1.888.889.7878, press
Jun 29, 08:06 PDT
Jun 29, 2026
INC224124 - Cash ordering denomination drop-down is blank
Resolved - RBC has confirmed that this incident is now resolved.

To get the denominations to appear in the application's drop-down, you need to close all current browser sessions and reopen a fresh session.

Please contact us if you have any further issues with the Cash Ordering application.

Central 1 - Support@central1.com - 1.888.889.7878, press
Jun 29, 07:27 PDT
Investigating - Central 1 is aware that the cash ordering domination drop-down is blank in the application when placing an order.

If your order is urgent, please use the ServiceNow cash ordering form.

Our supplier is investigating, and we will have an update by 10 a.m. PT\1 p.m. ET.

Central 1 - Support@central1.com - 1.888.889.7878, press
Jun 29, 07:18 PDT
Jun 28, 2026
CHG172049 – Interac e-Transfer Maintenance
Completed - The scheduled maintenance has been completed.
Jun 28, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 00:00 PDT
Scheduled - Interac will be conducting database maintenance on Sunday, June 28 from 12:00 a.m. to 3:00 a.m. PT (3:00 a.m. to 6:00 a.m. ET).

During this maintenance, e-Transfers will be unavailable for approximately 60 minutes between 1:00 a.m. and 2:00 a.m. PT (4:00 a.m. to 5:00 a.m. ET) as traffic will be paused.

If a rollback is required, an additional 60 minutes of downtime may be introduced.

Central 1 – support@central1.com – 1.888.889.7878 (press 1)
Jun 23, 04:58 PDT
Jun 27, 2026

No incidents reported.

Jun 26, 2026
INC223958 - RESOLVED Delayed bill payments for Manitoba Hydro for June 9, 12, 13, 14 and 15
Resolved - Manitoba Hydro has confirmed all delayed payments have now been applied effective the original payment date.

If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at bptrace@central1.com.
Jun 26, 08:36 PDT
Monitoring - Central 1 has been advised that Manitoba Hydro experienced internal technical issues which have resulted a delay in applying bill payments made on June 9, 12, 13, 14 and 15. The issue is expected to be resolved today and the payments will be applied to the clients' accounts tomorrow. Customers can reach out to Manitoba Hydro's Customer Engagement Center at 204-480-5900. Central 1 is actively working with the biller and will provide another update once we have confirmation all bill payments have been posted.

If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at bptrace@central1.com.
Jun 25, 11:36 PDT
Jun 25, 2026
Resolved - INC223963 - PPJV missing AFT files
Resolved - PPJV (the service provider for most credit unions in Alberta, Saskatchewan, and Manitoba) experienced internal AFT system issues and was unable to send Central 1 AFT files since the second exchange yesterday (June 24, 2026).

Central 1 has now received all the missing AFT files, and they will be processed in the next exchange at 3 p.m. PT (6.p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jun 25, 12:12 PDT
CHG170​131 - Digital Banking Core Release 771+772
Completed - The scheduled maintenance has been completed.
Jun 25, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 01:00 PDT
Update - Please be advised that Digital Banking Core Release 771+772 has been delayed for additional testing and is now scheduled for Thursday June 25th, 2026.
Jun 23, 10:27 PDT
Update - Please be advised the Digital Banking Core release has been rescheduled to June 24th, 2026.
Jun 9, 08:58 PDT
Scheduled - Please be advised that Digital Banking Core Release 771 has been scheduled for Wednesday June 24, 2026 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
May 26, 14:04 PDT
Jun 24, 2026
Resolved - INC223892 - AIBC0624 report is not available
Resolved - The AIBC0624 file is now available in your organization's FTP folder.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jun 24, 06:36 PDT
Identified - Central 1 is aware that the AIBC0624 file is currently unavailable on the FTP server. This issue does not impact Ontario credit unions, as the AIOC report remains available.

Our technical support team is actively investigating. In the meantime, the same information can be accessed via the CDJ report within the DAIL file.

We will provide an update by 10:00 a.m. PT (1:00 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jun 24, 06:17 PDT
Jun 23, 2026

No incidents reported.

Jun 22, 2026

No incidents reported.

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