INC222092: Remember Me and Biometric Login Information Disappearing
Identified - We have identified an issue affecting Remember Me and Biometric login information in both Digital Banking OIDC and the Mobile App.

Our investigation has determined that both OIDC and the Mobile App are not updating the expiry date on the “Remember Me” cookie. While this cookie is configured to expire in 10 years, recent changes in modern web browsers now limit the duration that such data can be retained to approximately 13 months (400 days). As a result, any longer durations are automatically reduced by the browser.

Because the expiry is not being refreshed when users return, previously saved login details may expire sooner than intended and may no longer be available. This is why some users are experiencing their saved login information disappearing.
 
Our team is actively working on an update to ensure that login preferences are refreshed appropriately and maintained more reliably going forward.
 
In the meantime, if users’ saved login details are missing, they will need to re‑enter their information. This will restore functionality in the short term, although persistence remains subject to the current limitation until the fix is deployed.

We appreciate your patience and understanding while we implement a permanent solution.

DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
May 22, 2026 - 15:04 PDT
Central 1 Services Operational
Payment Services Operational
Treasury Services Operational
Digital Banking Services Operational
Incident Alerting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

CHG170468 – Central 1 Interac e-Transfer maintenance this weekend May 24, 2026 01:00-03:00 PDT

Central 1 will be performing an Interac e-Transfer maintenance this weekend, Sunday, May 24 from 1 to 3 a.m. PT (4 to 6 a.m. ET).

e-Transfer service will be unavailable for up to 30 minutes during this time.

Central 1 - Support@central1.com - 1.888.889.7878
Posted on May 20, 2026 - 09:58 PDT

CHG170894 - Universal Connectivity Proxy (UCP) maintenance this weekend May 24, 2026 01:00-02:00 PDT

Central 1 will be performing a release to our Universal Connectivity Proxy (UCP) on Sunday, May 24 between 1 to 2 a.m. PT (4 to 5 a.m. ET).

The UCP is used for connecting to our vendors and partners impacting key features such as: Interac e-Transfers, Fuse, M2M, Deposit Anywhere, e-Statements, and other services.

Services may experience up to a 5-minute service disruption during the maintenance.

Central 1 - Support@central1.com - 1.888.889.7878, option 1
Posted on May 20, 2026 - 10:00 PDT
May 22, 2026
INC222036 – Client Centre unavailable
Resolved - Client Centre service has been restored, and access is now fully available at https://clients.central1.com/.

As part of the resolution, Central 1 has successfully transitioned Client Centre off the previous 3rd party hosting environment and into our Azure infrastructure. This change is intended to improve overall service stability and resiliency going forward.

We will continue to monitor performance closely to ensure a stable experience for our clients. If you experience any issues accessing Client Centre, please refresh your browser or clear your cache before attempting again.

We appreciate your patience and understanding throughout this incident.

Central 1 Support - support@central1.com - 1 888 889 7878 (press 1)
May 22, 14:53 PDT
Identified - Central 1 is currently experiencing a recurrence of the Client Centre access issue. Users may encounter the “Sorry Page” when attempting to access the site.

Our teams are actively engaged and escalating with our vendor to address this issue. In parallel, we are working on alternative solutions to mitigate the impact and resolve the underlying environment issue as quickly as possible.

The “Sorry Page” remains available and provides access to key applications via direct links. We will continue to provide updates as more information becomes available and appreciate your patience.

Central 1 Support - support@central1.com - 1 888 889 7878, press 1
May 21, 18:21 PDT
INC222016 - Login Disruption to Digital Banking
Resolved - The system has remained stable thought the night.

A postmortem will be completed, and a summary will be shared once available.


DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
May 22, 08:37 PDT
Monitoring - Members may have experienced an error message "There was an error processing your request" when attempting to log in to online banking between 1:02 p.m. and 1:30 p.m. PT (4:02 p.m. to 4:30 p.m. ET).

The issue has now been resolved.

A postmortem will be completed, and a summary will be shared once available.


DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
May 21, 13:54 PDT
May 21, 2026
INC221869 - Client Centre intermittent access issue
Resolved - Client Centre access has now been fully restored and services are operating normally. Users can resume accessing applications through https://clients.central1.com/ as usual.

If you continue to experience issues or are still seeing the “Sorry Page,” this may be due to cached browser data. Please clear your cache (Ctrl + Shift + Delete) and refresh your browser before attempting to log in again.

We appreciate your patience while we worked to resolve this issue.

Central 1 Support - support@central1.com - 1 888 889 7878, press 1
May 21, 15:44 PDT
Update - We’re continuing to work closely with our vendor and internal teams to restore full Client Centre functionality. While there are no new material updates at this time, this issue remains a top priority and work is actively progressing toward resolution.

The temporary “Sorry Page” remains in place and continues to provide access to key applications via direct links. We will provide our next update by tomorrow at 2 p.m. PT (5 p.m. ET), or sooner if additional information becomes available. We appreciate your continued patience and understanding.

We will provide our next update by end of business tomorrow by 2 p.m. PT (5 p.m. ET), or sooner if additional information becomes available. We appreciate your continued patience.

Central 1 Support - support@central1.com - 1 888 889 7878 (press 1)
May 20, 14:09 PDT
Update - We’re continuing to work closely with our vendor and internal teams to restore full Client Centre functionality. At this time, there are no new material updates; however, efforts remain actively underway and resolution remains a top priority.

The temporary “Sorry Page” continues to provide access to key applications via direct links. If you encounter issues accessing the page, please use the application links provided in the previous update.

We will provide our next update by end of business tomorrow by 2 p.m. PT (5 p.m. ET), or sooner if additional information becomes available. We appreciate your continued patience.

Central 1 Support - support@central1.com - 1 888 889 7878 (press 1)
May 19, 18:58 PDT
Update - We are conducting a thorough analysis of the systems involved and working toward resolving the Client Centre issue. In the event you are receiving an error trying to access our Sorry Page (via Client Centre), please use the links provided on the Sorry Page, or use from the list below:

- https://paymentstream.secure.central1.com/product/paymentstream/ for PaymentStream Direct
- https://branchcapture.secure.central1.com/ for Branch Capture
- https://filesandreports.secure.central1.com/login for the File & Report Exchange
- https://central1-prod.aric.featurespace.co.uk/ for EFM
- https://fas.secure.central1.com/fas/ for FAS
- https://fxd.secure.central1.com/extranet for FX Drafts
- https://olt.secure.central1.com/olt/ for OLT (Online Tracing)
- https://ors.secure.central1.com/ors/ for ORS (Online Return System)
- https://central1.service-now.com/support/ for ServiceNow
- https://cms.memberdirect.net/ for TeamSite
- https://admin.secure.central1.com/um/ui/flex/ModifyUser/ for User Management
- https://treasuryconnect.secure.central1.com/tos/ Treasury Connect

Please ensure you do not use bookmarks/favorites for your Applications.

We’ll continue to provide updates as more information becomes available and appreciate your patience in the meantime.
May 19, 11:22 PDT
Update - We’re continuing to work with our partners and internal teams to restore full access to the Client Centre. While the issue is still under investigation, we have implemented a temporary solution that allows users to access key applications through a dedicated page.

Our teams are actively working to resolve the issue as quickly as possible and improve overall service resiliency. We’ll continue to provide updates as more information becomes available and appreciate your patience in the meantime.
May 19, 10:13 PDT
Investigating - Central 1 is currently experiencing degraded performance affecting the Client Centre (https://clients.central1.com/).

Currently, users should receive the Sorry Page providing direct links to applications.

Central 1 teams are actively investigating the issue and working to restore full service. We will continue to provide updates as more information becomes available.


Central 1 Support - support@central1.com - 1 888 889 7878 (press 1)
May 19, 07:09 PDT
May 20, 2026
CHG169069 - MDB, Forge Commercial, and CAS Online Release 526
Completed - The scheduled maintenance has been completed.
May 20, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 01:00 PDT
Scheduled - Please be advised that MDB, Forge Commercial, and CAS Online Release 526 has been scheduled for Wednesday May 20, 2026 at 1 a.m. PT (4 a.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
May 14, 13:36 PDT
May 19, 2026
INC221869 – Client Centre intermittent access issue
Resolved - Resolved - The issue affecting access to the Client Centre (https://clients.central1.com/) has been resolved, and full service has been restored.
Central 1 will continue to monitor the environment to ensure ongoing stability.
Thank you for your patience and understanding.
May 19, 05:27 PDT
Investigating - Central 1 is currently experiencing degraded performance affecting the Client Centre (https://clients.central1.com/).

Some customers may encounter intermittent access issues when logging in or navigating the site. At this time, the issue appears to impact a subset of users, and retrying the action may result in successful access.

Central 1 teams are actively investigating the issue and working to restore full service. We will continue to provide updates as more information becomes available.

Central 1 Support - support@central1.com - 1‑888‑889‑7878 (press 1)
May 18, 19:26 PDT
May 18, 2026
May 17, 2026
Resolved - INC221825 - PaymentStream Direct is not available
Resolved - This incident has been resolved.
May 17, 07:08 PDT
Identified - Central 1 is aware that PaymentStream Direct is not accessible and has initiated an immediate investigation. The user will receive an error message that the server is unavailable after entering the 2-step token code.

Keeping you informed during this incident is important to us. We’ll share another update with you by 9:30 a.m. PT (12:30 a.m. ET) today, or as soon as we have significant developments to report.

Central 1 - Support@central1.com - 1.888.889.7878, press 0
May 17, 04:50 PDT
INC221825 - PaymentStream Direct is not available
Resolved - Central 1 is aware that PaymentStream Direct is not accessible and has initiated an immediate investigation. The user will receive an error message that the server is unavailable after entering the 2-step token code.

Keeping you informed during this incident is important to us. We’ll share another update with you by 9:30 a.m. PT (12:30 a.m. ET) today, or as soon as we have significant developments to report.

Central 1 - Support@central1.com - 1.888.889.7878, press 0
May 17, 04:43 PDT
May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026
CHG169072 -Digital Banking Core Release 769
Completed - The scheduled maintenance has been completed.
May 13, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 01:00 PDT
Scheduled - Please be advised that Digital Banking Core Release 769 has been scheduled for Wednesday May 13, 2026 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 29, 11:50 PDT
May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026
CHG166787 – Central 1 Interac e-Transfer maintenance this weekend
Completed - The scheduled maintenance has been completed.
May 10, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 01:00 PDT
Scheduled - Central 1 will be performing an Interac e-Transfer maintenance this weekend, Sunday, May 10 from 1 to 3 a.m. PT (4 to 6 a.m. ET).

e-Transfer service will be unavailable for up to 30 minutes during this time.

Central 1 - Support@central1.com - 1.888.889.7878
May 4, 15:17 PDT
May 9, 2026
INC221480 – Client Centre intermittent access issue
Resolved - The issue affecting access to the Client Centre (https://clients.central1.com/) has been resolved, and full service has been restored.

Earlier today, some customers experienced intermittent access issues. As an interim measure, a workaround was implemented at approximately 11:30 a.m. PT (2:30 p.m. ET), allowing impacted users to log in while teams continued investigating. The underlying point of failure has since been identified and corrected, and the Client Centre is now operating normally for all users.

Central 1 will continue to monitor the environment closely to ensure ongoing stability.

Thank you for your patience and understanding.
May 9, 12:40 PDT
Investigating - Central 1 is currently experiencing degraded performance affecting the Client Centre (https://clients.central1.com/).

Some customers may encounter intermittent access issues when logging in or navigating the site. At this time, the issue appears to impact a subset of users, and retrying the action may result in successful access.

Central 1 teams are actively investigating the issue and working to restore full service. We will continue to provide updates as more information becomes available.

Central 1 Support - support@central1.com - 1‑888‑889‑7878 (press 1)
May 9, 11:11 PDT
May 8, 2026
CHG170788 – Central1.com and Client Centre Maintenance Tonight
Completed - The scheduled maintenance has been completed.
May 8, 19:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 19:00 PDT
Scheduled - Please be advised that Central 1 will be performing some additional patching this evening for our Central1.com and Client Centre websites.

The patching will be completed between 7:00 to 7:30 p.m. PT (10:00 to 10:30 p.m. ET), and sites may be unavailable for up to 10 minutes throughout the patching.

Central 1 - Support@central1.com - 1.888.889.7878
May 8, 15:36 PDT
INC221365 :: 2SV text/voice service degradation.
Resolved - This incident has been resolved.
May 8, 13:45 PDT
Monitoring - Please be advised that our 2SV text/voice vendor experienced a service degradation between 11:18 AM and 11:48 AM PST (2:18 PM–2:48 PM EST).
Members were intermittently unable to log in to online banking.
Members using email-based 2SV were not affected.
The issue has been resolved. We are currently monitoring the situation.

DigitalBanking_Support@central1.com - 1.888.889.7878
May 7, 13:35 PDT
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