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Central 1 Services Operational
Payment Services Operational
Treasury Services Operational
Digital Banking Services Operational
Incident Alerting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

CHG167123 - Branch Capture and Corporate Capture Deposit System Upgrade Mar 22, 2026 01:00-06:00 PDT

On March 22, 2026, between 1 a.m. PT (4 a.m. ET) and 6 a.m. PT (9 a.m. ET), Central 1 will upgrade the cheque deposit processing platform. Remote deposit capture will not be available during the maintenance, which includes mobile, branch, and corporate capture.

Central 1’s customers have been asked to test scanners on the UAT site. The project communications have been posted on the Client Centre .

Please note that we don’t anticipate any change to mobile deposit after the maintenance.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Posted on Mar 17, 2026 - 10:46 PDT

CHG168650 - File Transfer Protocol (FTP) Server Maintenance Mar 22, 2026 09:00-10:00 PDT

Central 1 will be performing routine security patching on the FTP server this Sunday, March 22, 2026, from 9 to 10 a.m. PT (12 to 1 p.m. ET).

During this time, the FTP server will not be available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Posted on Mar 17, 2026 - 06:39 PDT
Mar 17, 2026

No incidents reported today.

Mar 16, 2026

No incidents reported.

Mar 15, 2026
CHG166777 – Central 1 Interac e-Transfer maintenance this weekend
Completed - The scheduled maintenance has been completed.
Mar 15, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 01:00 PDT
Scheduled - Central 1 will be performing an Interac e-Transfer maintenance this weekend, Sunday, March 15 from 1 to 3 a.m. PT (4 to 6 a.m. ET).

e-Transfer service will be unavailable for up to 30 minutes during this time.

Central 1 - Support@central1.com - 1.888.889.7878
Mar 9, 13:25 PDT
Mar 14, 2026

No incidents reported.

Mar 13, 2026
INC218220 - Missing AFT Batch Return Reports
Resolved - We have identified that the ORS (Online Return System) batch return job did not run at 4 p.m. PT (7 p.m. ET) or 11 p.m. PT (2 a.m. ET) yesterday. Some organizations received the reports for yesterday, but they are incomplete.

The files have been uploaded for processing, and the transactions will be recorded in tomorrow’s ICBS and ICBR reports.

Central 1 - Support@central1.com - 1.888.889.7878, press
Mar 13, 08:43 PDT
INC218220- Missing AFT Batch Reports
Resolved - Central 1 has identified that some organizations are missing their ICBS (BATCH RETURNS USER SUMMARY LIST) and ICBR (BATCH RETURNS USER LIST) reports this morning.

Our technical team is investigating, and we will provide an update by 9 a.m. PT (12 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press
Mar 13, 07:51 PDT
Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026
CHG168871 - Renewal webservices.central1.com (Part 2)
Completed - The scheduled maintenance has been completed.
Mar 10, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 01:00 PDT
Scheduled - Please be advised that Central 1 is updating the F5 portion of the SSL Certificate for https://webservices.central1.com which allows inbound traffic to the Universal Connectivity Proxy (UCP) for some Digital Banking and Payment features and products. No service interruption is expected.
Mar 9, 13:11 PDT
Mar 9, 2026

No incidents reported.

Mar 8, 2026
CHG167902 - Interac e-Transfer Maintenance
Completed - The scheduled maintenance has been completed.
Mar 8, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 22:00 PST
Scheduled - Interac will be conducting a database maintenance this upcoming weekend, Saturday, March 7 from 10:00 p.m. to 3 a.m. PT (Sunday, March 8 from 1:00 to 6:00 a.m. ET).

During this maintenance, e-Transfers will be unavailable between 1 to 2 a.m. PT (4 to 5 a.m. ET), If a rollback is required by Interac, they will require an additional 60 minutes of downtime.

Central 1 - support@central1.com - 1.888.889.7878, press 1
Mar 2, 10:29 PST
CHG168683 - Webservices Certificate Renewal
Completed - The scheduled maintenance has been completed.
Mar 8, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 01:00 PST
Scheduled - Please be advised that Central 1 is updating the SSL Certificate for https://webservices.central1.com which allows inbound traffic to the Universal Connectivity Proxy (UCP) for some Digital Banking and Payment features and products.

The new UCP certificate will be installed on March 8 at 1 a.m. PT (4 a.m. ET).

There are no impacts expected to your connectivity with Central 1.

Central 1 - Support@Central1.com - 1.888.889.7878, press 1
Mar 4, 16:36 PST
Mar 7, 2026
Mar 6, 2026
INC217927 – RESOLVED - CR04 Settlement for March 5 Delayed
Resolved - Please be advised that the settlement to Central 1 accounts for the March 5 CR04 AFT Clearing file was delayed. The settlement has been posted today, with an effective date of March 5.

Note, this is a delay in Central 1 account settlement only; the files were delivered to FTP directories at the usual time yesterday afternoon.


Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 6, 14:08 PST
Mar 5, 2026
INC217878 - Ongoing SMS Verification Code Issue
Resolved - Please be aware that we experienced a service interruption impacting a quarter of SMS challenged logins and transactional step-ups between 12:39 a.m. (3:39 a.m. ET) and 8:31 a.m. PT (11:31 a.m. ET).
During this time, users may have been unable to complete login attempts or transaction that required additional authentication.
The incident has been resolved.
We will complete a postmortem, and share these results when available.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Mar 5, 08:58 PST
Update - We are continuing to investigate this issue.
Mar 5, 08:05 PST
Investigating - We are investigating intermittent problems with SMS delivery for 2‑Step Verification. Affected members might encounter messages like “code cannot be delivered” or “invalid code.”

As a temporary workaround, please ask members to retry the action—additional attempts typically succeed.

We will provide updates as more information becomes available.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Mar 5, 08:05 PST
Mar 4, 2026

No incidents reported.

Mar 3, 2026
Resolved - INC217594 – Missing Cash Order Postings
Resolved - The cash settlement for February 26 has been processed. The transactions have been included in this morning's PREC\OREC file.

Contact Central 1 Support if you have any questions.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 3, 10:21 PST
Identified - Please be advised that cash parcel settlements for parcels (CP) delivered on Friday, February 27 did not include the February 26 files.

The missing cash parcel data from Central 1 reports and the PREC/OREC file has been identified as an issue originating on RBC’s end. We have escalated the matter with RBC and are actively following up.

We will provide further updates as soon as more information becomes available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 2, 10:30 PST
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