Monitoring - Central 1 has received several reports of a Spear Phishing scam where fraudsters have been falsely claiming to be Central 1 and contacting Financial Institutions' staff by phone and email. The scam advises that: Central 1 has sent out a new terms and conditions and that the Financial Institution has not yet accepted it. As a result, their e-Transfers and emails are being held. The actor then attempts to trick the victim to click a link and login with their Client Centre login (username, password, and token).
Note the actor was pressuring the targets to act urgently, would not give specifics when questioned, and reluctance when asked for a callback number.
If you (or your customer/member) receive a communication (call or email) that appears to be from Central 1, where you are uncertain about the authenticity, please contact our support team so we can take measures to validate the communication(s) for you.
If the nature of the communication is sensitive, please direct the query to your Client Engagement lead.
Completed -
The scheduled maintenance has been completed.
Oct 28, 21:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 20:00 PDT
Scheduled -
Central 1 will be performing maintenance to the infrastructure that supports Servicenow on, Monday, October 28th from 8 to 9 p.m. PT (11 p.m. to 12 a.m. ET).
During the maintenance Servicenow will not be available.
If you have any questions, please contact Central 1 Support Services.
Resolved -
The Teamsite 20 workflow incident has been resolved. Please re-submit your updates live, as you will need to create brand new workflows, in order for your content updates to get promoted to production. Contact Support if you need any assistance or have any further issues. Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Oct 28, 07:50 PDT
Investigating -
Please be advised that we are currently experiencing a technical disruption with the Teamsite 20 CCpro and eStudio services. Your website content editors may notice that their rate updates or marketing banner updates are not showing in production after submitting the workflows live. This incident does not affect online banking. We are actively investigating this issue and working to resolve it as our top priority. An update will be provided by 9 a.m. PT (12 p.m. ET) or sooner.
As a reminder, this initiative is part of ongoing enhancements to user experience and brand consistency, with the aim of refreshing the design and functionality of email notifications. This update offers an opportunity for your financial institution to be prominently featured in Interac communications.
When: Monday, October 21 from 9:45 p.m. to 5 a.m. PT (Tuesday, October 22 from 12:45 to 8:00 a.m. ET).
There is no impact to e-Transfers availability during the maintenance.
Completed -
The scheduled maintenance has been completed.
Oct 20, 10:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 09:00 PDT
Scheduled -
Central 1 will be performing routine security patching on the FTP server this Sunday, October 20, 2024, from 9 to 10 a.m. PT (12 to 1 p.m. ET).
During this time, the FTP server will not be available.
Completed -
The scheduled maintenance has been completed.
Oct 18, 18:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 09:00 PDT
Scheduled -
Convera has informed Central 1 that they will be performing software system maintenance on the FX Draft application starting on Friday, October 18, 2024, at 9:00 p.m. PST (12:00 a.m. EST) to Saturday, October 19, 2024, at 6 a.m. PST (9:00 a.m. EST).
During this time, users should not be impacted and will continue to have access to the FX Drafts application.
Resolved -
Central 1 has received notification that the SMS delays have been resolved. Your customers should no longer experience delays receiving SMS messages.
Investigating -
Central 1 has been informed by our 2-Step Verification service provider that they are currently experiencing instability on their platform which could cause some delays in delivery.
TeleSign is investigating this incident and we will provide an updates as we receive them.