Central 1 Status

Cyber Fraud Alert - Awareness Notification - New Spear Phishing threat

Monitoring - Central 1 has received several reports of a Spear Phishing scam where fraudsters have been falsely claiming to be Central 1 and contacting Financial Institutions' staff by phone and email. The scam advises that: Central 1 has sent out a new terms and conditions and that the Financial Institution has not yet accepted it. As a result, their e-Transfers and emails are being held. The actor then attempts to trick the victim to click a link and login with their Client Centre login (username, password, and token).

Note the actor was pressuring the targets to act urgently, would not give specifics when questioned, and reluctance when asked for a callback number.

If you (or your customer/member) receive a communication (call or email) that appears to be from Central 1, where you are uncertain about the authenticity, please contact our support team so we can take measures to validate the communication(s) for you.

If the nature of the communication is sensitive, please direct the query to your Client Engagement lead.

Read more about prevention strategies and measures to support staff and customer education:
• Cyber Fraud Alert – Awareness Notification – New Social Engineering threat (https://clients.central1.com/news_updates/cyber-fraud-alert-awareness-notification-new-social-engineering-threat/)
• Protecting credit unions against the surge in vishing cyber fraud attacks (https://clients.central1.com/news_updates/protecting-credit-unions-against-the-surge-in-vishing-cyber-fraud-attacks/)
• Prevention against AI powered vishing attacks (https://clients.central1.com/news_updates/cyber-fraud-alert-ai-powered-vishing-attacks-are-on-the-rise/)

If you need any support or have questions, please reach out to the Central 1 Cyber Fraud Team

Enquiries:
CyberFraud_Support@Central1.com
888.889.7878, Press 2
Oct 04, 2024 - 13:50 PDT

Central 1 Services Operational

Payment Services Operational

Treasury Services Operational

Digital Banking Services Operational

Incident Alerting Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CHG152998 - Digital Banking OIDC Release 1.0.14 Nov 5, 2024 01:00-01:30 PST

Please be advised that Digital Banking OIDC Release 1.0.14 has been scheduled for Tuesday November 5, 2024 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Posted on Oct 29, 2024 - 16:01 PDT

CHG151344 - Digital Banking Core Release 729 Nov 5, 2024 01:00-01:30 PST

Please be advised that Digital Banking Direct Core Production Release 729 has been scheduled for Tuesday November 5, 2024 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Posted on Oct 23, 2024 - 14:40 PDT

CHG152317 - Forge Commercial and MemberDirect Business Java 21 Release 503+504+505 Nov 13, 2024 01:00-01:30 PST

Central 1 will be upgrading the software and security of our Forge Commercial and MemberDirect Business platforms from Java 11 to Java 21 on Wednesday November 13, 2024 at 1:00 - 1:30 a.m. PT (4:00 - 4:30 a.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Posted on Oct 29, 2024 - 14:32 PDT

Past Incidents

Oct 30, 2024

No incidents reported today.

Oct 29, 2024

No incidents reported.

Oct 28, 2024

CHG152620 - Servicenow Maintenance

Completed - The scheduled maintenance has been completed.
Oct 28, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 20:00 PDT

Scheduled - Central 1 will be performing maintenance to the infrastructure that supports Servicenow on, Monday, October 28th from 8 to 9 p.m. PT (11 p.m. to 12 a.m. ET).

During the maintenance Servicenow will not be available.

If you have any questions, please contact Central 1 Support Services.

MemberDirect_Support@central1.com - PaymentStream_Support@central1.com - 1.888.889-7878
Oct 28, 12:47 PDT

INC189335: Teamsite 20 updates not showing in production

Resolved - The Teamsite 20 workflow incident has been resolved. Please re-submit your updates live, as you will need to create brand new workflows, in order for your content updates to get promoted to production. Contact Support if you need any assistance or have any further issues.
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Oct 28, 07:50 PDT

Investigating - Please be advised that we are currently experiencing a technical disruption with the Teamsite 20 CCpro and eStudio services. Your website content editors may notice that their rate updates or marketing banner updates are not showing in production after submitting the workflows live. This incident does not affect online banking. We are actively investigating this issue and working to resolve it as our top priority. An update will be provided by 9 a.m. PT (12 p.m. ET) or sooner.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Oct 28, 07:07 PDT

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024

No incidents reported.

Oct 23, 2024

No incidents reported.

Oct 22, 2024

CHG152747 - Interac e-Transfer Release Tonight

Completed - The scheduled maintenance has been completed.
Oct 22, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 21:45 PDT

Scheduled - New initiative to address misuse of Interac e-Transfer services will be moving logos for the new Interac e-Transfer email templates live tonight.

As a reminder, this initiative is part of ongoing enhancements to user experience and brand consistency, with the aim of refreshing the design and functionality of email notifications. This update offers an opportunity for your financial institution to be prominently featured in Interac communications.

When: Monday, October 21 from 9:45 p.m. to 5 a.m. PT (Tuesday, October 22 from 12:45 to 8:00 a.m. ET).

There is no impact to e-Transfers availability during the maintenance.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Oct 21, 10:15 PDT

Oct 21, 2024

Oct 20, 2024

CHG152256 - File Transfer Protocol (FTP) Server Maintenance

Completed - The scheduled maintenance has been completed.
Oct 20, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 09:00 PDT

Scheduled - Central 1 will be performing routine security patching on the FTP server this Sunday, October 20, 2024, from 9 to 10 a.m. PT (12 to 1 p.m. ET).

During this time, the FTP server will not be available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Oct 16, 06:50 PDT

CHG151595 – Central 1 Interac e-Transfer maintenance this weekend

Completed - The scheduled maintenance has been completed.
Oct 20, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 01:00 PDT

Scheduled - Central 1 will be performing an Interac e-Transfer maintenance this weekend, Sunday, October 20 from 1 to 3 a.m. PT (4 to 6 a.m. ET).

e-Transfer service will be unavailable for up to 30 minutes during this time.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Oct 15, 16:05 PDT

Oct 19, 2024

No incidents reported.

Oct 18, 2024

CHG152648 - FX Drafts Software System Maintenance – October 18, 2024

Completed - The scheduled maintenance has been completed.
Oct 18, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 09:00 PDT

Scheduled - Convera has informed Central 1 that they will be performing software system maintenance on the FX Draft application starting on Friday, October 18, 2024, at 9:00 p.m. PST (12:00 a.m. EST) to Saturday, October 19, 2024, at 6 a.m. PST (9:00 a.m. EST).

During this time, users should not be impacted and will continue to have access to the FX Drafts application.

Central 1 - Support@central1.com - 1.888.889.7878, press 1.
Oct 18, 06:00 PDT

Resolved - INC188791 - MTS Administration Access Issue

Resolved - MTS administrators can now update their user's permissions for wires.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Oct 18, 07:06 PDT

Identified - MTS Administrators may experience an error message when trying to access the application to add\remove user permissions for wires.

Central 1’s technical team is working on addressing the issue and an update will be provided by 9 a.m. PT (12 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Oct 18, 06:32 PDT

Oct 17, 2024

INC188747- Possible 2-Step Verification SMS Delays

Resolved - Central 1 has received notification that the SMS delays have been resolved. Your customers should no longer experience delays receiving SMS messages.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Oct 17, 16:50 PDT

Investigating - Central 1 has been informed by our 2-Step Verification service provider that they are currently experiencing instability on their platform which could cause some delays in delivery.

TeleSign is investigating this incident and we will provide an updates as we receive them.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Oct 17, 15:26 PDT

CHG152350 - Digital Banking Core Release 727+728

Completed - The scheduled maintenance has been completed.
Oct 17, 01:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 01:00 PDT

Scheduled - Please be advised that Digital Banking Direct Core Production Release 727+728 has been scheduled for Thursday October 17, 2024 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Oct 8, 16:55 PDT

Oct 16, 2024

No incidents reported.