INC213332 - Delayed Everlink ATM and POS November Volume Charges
Update - ***This notice is for credit unions that use Everlink for their switch provider***

Central 1 continues to work with Everlink on the delayed November month-end volume charge files.

An update will be provided by 11 a.m. PT (2 p.m. ET) tomorrow, December 3.


For any questions on this matter, please email the Central 1 Network Settlement team at epay@central1.com.
Dec 02, 2025 - 15:37 PST
Update - Central 1 continues to work with Everlink on the delayed November month-end volume charge files.

We will provide another update by 3:30 p.m. PT (6:30 p.m. ET).
Dec 02, 2025 - 12:27 PST
Investigating - ***This notice is for credit unions that use Everlink for their switch provider"

Please be advised that the November ATM and POS monthly volume charges have been delayed. Central1 is working with Everlink to resolve the issue.

An update will be provided by 11 a.m. PT (2 p.m. ET) tomorrow, December 2.

For any questions on this matter, please email the Central 1 Network Settlement team at epay@central1.com.
Dec 01, 2025 - 15:11 PST
Central 1 Services Operational
Payment Services Operational
Treasury Services Operational
Digital Banking Services Operational
Incident Alerting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

CHG164021 – MemberDirect Business / Forge Commercial Annual Disaster Recovery Test Dec 7, 2025 01:00-02:00 PST

Please be advised we will be performing our annual disaster recovery test of MemberDirect Business (MDB) / Forge Commercial Sunday December 7, 2025 from 1 to 2 a.m. PT (4 to 5 a.m. ET).

Impact: MemberDirect Business and Forge Commercial will be unavailable for up to 30 minutes during the window.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Posted on Nov 17, 2025 - 15:58 PST

CHG164182 - Digital Fuse Release 1.22 Jan 13, 2026 01:00-01:30 PST

Update - Please be advised the Digital Fuse Release 1.22 release has been rescheduled to Tuesday January 13, 2026 at 1 a.m. PT (4 a.m. ET).
Nov 17, 2025 - 15:24 PST
Scheduled - Please be advised that Digital Fuse Release 1.22 has been re-scheduled for Tuesday January 13, 2026 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 13, 2025 - 09:22 PST
Dec 3, 2025

No incidents reported today.

Dec 2, 2025
INC213194 - Manulife Bank Visa Payments Delayed - November 13
Resolved - Central 1 has resolved the issue with Manulife Bank Visa's lead bank. All payments have been applied to the applicable cardholder accounts effective the original payment date.


Central 1 - Support@central1.com - 1.888.889.7878, press 1
Dec 2, 15:10 PST
Monitoring - Please be advised that there is a delay with payments made on November 13 to Manulife Bank Visa and payments have not been applied to the vendor's accounts. We will ensure all delayed payments will be applied to accounts effective the original payment date. Only payments made on November 13 were affected.

Central 1 is actively working with Manulife Bank Visa's lead bank. We will provide another update early next week.


Central 1 – Support@central1.com – 1.888.889.7878, press 1
Nov 28, 15:34 PST
INC213321 - Client Centre Unavailable
Resolved - Our external vendor and Central 1’s technical team have restored full access to the Client Centre.

If you receive the "Sorry Page" when accessing the Client Centre, please clear your browser cache and try again with a fresh browser session.


Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Dec 2, 07:09 PST
Identified - Our external vendor has been fully engaged and is working with high priority to resolve the ongoing Client Centre outage. We will continue to partner closely with them until service is fully restored.

In the meantime, users can continue accessing all applications through the direct links available on the Sorry Page. If you experience any issues or need assistance navigating these links, please reach out to Central 1 Support.

We will provide our next update tomorrow at 8:00 a.m. PT (11:00 a.m. ET).

Thank you again for your patience and understanding.
Dec 1, 16:27 PST
Update - Central 1 technical support continues to work on the Client Centre outage. For now, users can continue to use the direct links that were provided in the initial notice or those presented on the Sorry page when navigating to https://clients.central1.com.

We will provide another update by 4:30 p.m. PT (7:30 p.m. ET).
Dec 1, 14:57 PST
Update - Keeping you informed during this incident is important to us. We’ll share another update with you by 3 p.m. PT today (6 p.m. ET), or as soon as we have significant developments to report on.

Thank you for your patience. We’re working diligently to address the situation.
Dec 1, 14:02 PST
Investigating - Some users are experiencing an accessibility issue with the Client Centre (clients.central1.com). We are conducting a thorough analysis of the systems involved and working toward resolving the issue. Here is a list of the direct URLs for some of the more commonly used applications accessible through them. Or you can use the https://ststaticwebsorrypage002.z9.web.core.windows.net/ URL.

- https://branchcapture.secure.central1.com/ for Branch Capture
- https://filesandreports.secure.central1.com/login for the File & Report Exchange
- https://central1-prod.aric.featurespace.co.uk/ for EFM
- https://fas.secure.central1.com/fas/ for FAS
- https://fxd.secure.central1.com/extranet for FX Drafts
- https://olt.secure.central1.com/olt/ for OLT (Online Tracing)
- https://ors.secure.central1.com/ors/ for ORS (Online Return System)
- https://paymentstream.secure.central1.com/product/paymentstream/ for PaymentStream Direct
- https://central1.service-now.com/support/ for ServiceNow
- https://cms.memberdirect.net/ for TeamSite
- https://admin.secure.central1.com/um/ui/flex/ModifyUser/ for User Management
-https://treasuryconnect.secure.central1.com/tos/ Treasury Connect

We continue to work on resolving the access issue to the Client Centre and will provide another update by 2 p.m. PT (5 p.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Dec 1, 13:05 PST
Dec 1, 2025
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025
Nov 27, 2025
INC213108 - Resolved - Intermittent Client Centre access issues
Resolved - Central 1 would like to confirm that the Client Centre is fully accessible when using the correct URL: https://clients.central1.com.

Users experiencing access issues have been attempting to use the former Secure Site URL, which was officially decommissioned on January 15, 2024. Until yesterday afternoon, a redirect was in place; however, this is no longer active.

Please ensure that any bookmarks or saved links to the old URL (https://www.secure.central1.com) are removed.

All users needing to access the Client Centre should navigate directly to https://clients.central1.com.


Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 27, 08:19 PST
Investigating - Some users are experiencing an accessibility issue with the Client Centre (Clients.Central1.Com). We are conducting a thorough analysis of the systems involved and working toward resolving the issue. Here is a list of the direct URLs for some of the more commonly used applications accessible through them. Or you can use the https://ststaticwebsorrypage002.z9.web.core.windows.net/ URL.

- https://branchcapture.secure.central1.com/ for Branch Capture
- https://filesandreports.secure.central1.com/login for the File & Report Exchange
- https://central1-prod.aric.featurespace.co.uk/ for EFM
- https://fas.secure.central1.com/fas/ for FAS
- https://fxd.secure.central1.com/extranet for FX Drafts
- https://olt.secure.central1.com/olt/ for OLT (Online Tracing)
- https://ors.secure.central1.com/ors/ for ORS (Online Return System)
- https://paymentstream.secure.central1.com/product/paymentstream/ for PaymentStream Direct
- https://central1.service-now.com/support/ for ServiceNow
- https://cms.memberdirect.net/ for TeamSite
- https://admin.secure.central1.com/um/ui/flex/ModifyUser/ for User Management
-https://treasuryconnect.secure.central1.com/tos/ Treasury Connect

We continue to work on resolving the access issue to the Client Centre and will provide another update by 8:00 a.m. PT (11:00 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 27, 06:30 PST
INC213090 - eTransfer Reports and Files Delayed
Resolved - Today's etransfer reports (The EMCD, EMCU, and ECCX) will be available tomorrow morning in the MERG report file and SFTP folders for all organizations.

Central 1 - Support@central1.com - 1.888.889.7878 option 1
Nov 27, 05:56 PST
Update - The e-Transfer EMTC/EMFC reconciliation files are now available.

Central 1 - Support@central1.com - 1.888.889.7878 option 1
Nov 27, 05:24 PST
Investigating - Due to an Interac technical issue, today's e-transfer reports and files have been delayed. The EMCD, EMCU, and ECCX reports are not available. The e-Transfer EMTC/EMFC reconciliation files are also unavailable.

An update will be provided by 9 a.m. PT (12 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878 option 1
Nov 27, 04:58 PST
CHG154246 – Central 1 Interac e-Transfer maintenance
Completed - The scheduled maintenance has been completed.
Nov 27, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 01:00 PST
Scheduled - Central 1 will be performing scheduled maintenance on the Interac e-Transfer service on Thursday, November 27, 2025, between 1:00 and 2:00 a.m. PT (4:00 to 5:00 a.m. ET).

During this window, e-Transfer service will be unavailable for up to 15 minutes between 1:00 and 1:30 a.m. PT (4:00 to 4:30 a.m. ET).

If a rollback is required, an additional 15 minutes of downtime may occur between 1:30 and 2:00 a.m. PT (4:30 to 5:00 a.m. ET).

Central 1 will monitor the change closely and provide an update if a rollback is initiated.


Central 1 - Support@central1.com - 1.888.889.7878 option 1
Nov 21, 08:19 PST
Nov 26, 2025
INC212147 - Forge Display Issue with Debit Amounts
Resolved - This display issue has been resolved with the rollout of the Digital Banking Core Release 757 on Wednesday, November 26, 2025, at 1 a.m. PT (4 a.m. ET).
Nov 26, 10:09 PST
Investigating - Following this morning’s release, we have identified a display issue on the Forge Account Activity page. Debit items in either the Debit or Amount column are no longer showing as negative numbers. Please note this is only a display issue. Actual transactions and running balances are not affected.

We will provide updates as soon as the issue is resolved. Thank you for your patience and understanding.

DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 13, 15:02 PST
CHG153942- Digital Banking Core Release 757
Completed - The scheduled maintenance has been completed.
Nov 26, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 01:00 PST
Scheduled - Please be advised that Digital Banking Core Release 757 has been scheduled for Wednesday November 26, 2025 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 19, 14:59 PST
Nov 25, 2025
INC213024 - RESOLVED - Incorrect November 23 and 24 Everlink POS and SCD settlements for Ontario Credit Unions
Resolved - *** This message is for Ontario Credit Unions that use Everlink as their Switch provider ***

Please be advised that the November 23 POS and SCD settlements for those Ontario Credit Unions that use Everlink as their switch provider are incorrect. We have identified the root cause and will be reversing the incorrect settlements and posting the correct ones shortly.

In addition, the November 24 POS and SCD settlements were also initially posted incorrectly. The reversals and correct entries were processed last night. The Credit Unions will see the incorrect settlement, then a reversal and the correct posting.


For any questions on this matter, please email the Central 1 Network Settlement team at epay@central1.com
Nov 25, 11:44 PST
Nov 24, 2025

No incidents reported.

Nov 23, 2025
CHG165235 - File Transfer Protocol (FTP) Server Maintenance
Completed - The scheduled maintenance has been completed.
Nov 23, 10:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 09:00 PST
Scheduled - Central 1 will be performing routine security patching on the FTP server this Sunday, November 23, 2025, from 9 to 10 a.m. PT (12 to 1 p.m. ET).

During this time, the FTP server will not be available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Nov 18, 09:34 PST
CHG165363 – Rolledback: Interac e-Transfer Database Upgrade
Completed - The scheduled maintenance has been completed.
Nov 23, 06:30 PST
Update - Please note that this change related to Interac e-Transfer Database Upgrade has been rolled back . All services have been restored.
Central 1 - Support@central1.com - 1.888.889.7878 option 1
Nov 23, 05:52 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 21:30 PST
Scheduled - Interac has informed Central 1 that they will be performing a database upgrade starting Saturday, November 22 at 9:30 p.m. PT until Sunday, November 23 at 6:30 a.m. PT (12:30 a.m. to 9:30 a.m. ET).

During this maintenance window, all e-Transfer and OAS services will be unavailable, including send, receive, and processing functionality. The outage is expected to occur between 11:00 p.m. and 2:45 a.m. PT (2:00 to 5:45 a.m. ET).

If a rollback is required, the downtime may extend by up to 2 hours and 30 minutes.

Central 1 will be monitoring Interac’s work closely and will provide updates if the maintenance window changes or is extended.

Central 1 - Support@central1.com - 1.888.889.7878 option 1
Nov 7, 13:50 PST
Nov 22, 2025
CHG162939 - Wires Processing Platform – Maintenance
Completed - The scheduled maintenance has been completed.
Nov 22, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 17:00 PST
Scheduled - Central 1 collaborates annually with its vendors, including IBM and Fiserv, as well as network providers such as Payments Canada and SWIFT, to ensure compliance with industry standards and address ongoing ISO 20022 changes. This weekend, Central 1 will implement the SWIFT Annual Standard Release (SSR) compliance changes to keep the Credit Union System compliant.

This essential release is scheduled to begin on Friday, November 21, at 5:00 p.m. PT (8:00 p.m. ET) and will conclude on Saturday, November 22, at 3:00 a.m. PT (6:00 a.m. ET). In addition to Lynx Production Acceptance Testing on Sunday at 6:00 a.m. (9:00 a.m. ET).

This release will not impact wires processed through PaymentStream Direct or the API. During this period, credit unions will still be able to access and initiate wire transfers.

Central 1 - Support@central1.com - 1.888.889.7878, select option 1
Nov 18, 10:17 PST
Nov 21, 2025
INC212611 - RESOLVED - Incorrect amounts posted for November 19 Everlink POS and SCD settlements
Resolved - The reversal of the incorrect settlement amounts and the posting of the correct amounts was completed yesterday.

This incident is now resolved.
Nov 21, 06:29 PST
Identified - ***This notification is for credit unions that use Everlink as their switch provider***

Please note that incorrect amounts have been posted to your Central 1 account(s) for the November 19 Everlink POS and SCD settlements.

The incorrect settlements will be reversed shortly, and the correct amounts posted. We will provide an update once this has been completed.


Central 1 - Support@central1.com - 1.888.889.7878 option 1
Nov 20, 11:06 PST
INC212774 - Power Disruption in VAHC
Resolved - Please be advised that INC212774 is resolved.
We will complete a postmortem, and share these results when available.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 21, 01:21 PST
Monitoring - Please be advised that we've experienced power disruptions in our VAHC datacentre that impacted the UCS gateway.
The service is restored and dedicated teams will continue to actively monitor the system.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 21, 00:24 PST
Nov 20, 2025
CHG165070 – OLT Release 2.1.17
Completed - The scheduled maintenance has been completed.
Nov 20, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 19:00 PST
Scheduled - Central 1 will deploy Release 2.1.13 of the Online Tracing System (OLT) to production on Thursday, November 20 at 9 p.m. PT (12 a.m. ET).

OLT, the application used to submit bill payment trace requests, will receive several enhancements focused on simplifying reason codes, improving reporting, and modernizing report technology.

Trace Request View/Edit
• Added timestamp ordering for User Comments.
• Enforced validation: An error correction cannot exceed the original bill payment amount.
• Simplified and consolidated reason codes:
o “Branch Error” and “Member Error” are now combined as “Credit Union Initiated.”
o “Member charged twice” and “Member charged once but…” are merged into “Duplicate payment.”
o Added new reason code “Fraudulent payment.”

Reports
• Added CSV download option for “Create your own report.” along with existing PDF
• Enhanced “List of Closed Settled Traces” report with two new columns; Reason description and Settlement date.

During the maintenance window, the OLT application may experience intermittent short outages.

For assistance, please contact Central 1 Client Support - support@central1.com - 888-889-7878, press 1
Nov 10, 13:29 PST
INC212612 :: Forge login issue
Resolved - Please be advised that members experience error 504 accessing login page from 9:55 to 10:02 a.m. PT (12:55 to 1:02 p.m. ET).
The issue is resolved.
We will complete a postmortem, and share these results when available.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Nov 20, 11:20 PST
INC212586 - Client Centre Access Issue
Resolved - Organizations can now access the Client Centre and applications. Please use a clean browser to open the Client Centre by closing all your old browsers.

If you continue to experience issues accessing the Client Centre, contact Central 1 Client Support.

entral 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 20, 07:28 PST
Investigating - The Central 1 team is actively investigating an accessibility issue for some users to the Client Centre (Clients.Central1.Com). We are conducting a thorough analysis of the systems involved and working toward resolving the issue.

In the meantime, please use the following URL to access applications https://ststaticwebsorrypage002.z9.web.core.windows.net/.

We will provide our next update at 6:30 a.m. PT (9:30 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 20, 05:56 PST
Nov 19, 2025

No incidents reported.

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