All Systems Operational
Central 1 Services ? Operational
Payment Services ? Operational
Treasury Services ? Operational
Digital Banking Services ? Operational
Incident Alerting ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Log into your Apple Developer Account to accept new Program License agreement Nov 6, 2024 12:00 - Nov 9, 2024 12:00 PST
It's important to stay on top of any notices and warnings related to your apps on Apple App Store Connect and Google Play Console. We highly recommend assigning an authorized representative of your credit union or financial institution to perform regular monthly checks on these platforms.

Central 1 has been informed that there are still a significant number of Apple Program License agreements that need to be accepted; please prioritize this action as soon as possible as Central 1 will be conducting regression testing on selected accounts for upcoming Digital Banking Release.

If you have any questions please contact support. Thank you for your attention regarding this matter.

Digital Banking Support - 888 889 7878 Option 2 - DigitalBanking_Support@central1.com
Posted on Nov 05, 2024 - 12:01 PST
CHG153146 - File Transfer Protocol (FTP) Server Maintenance Nov 24, 2024 09:00-10:00 PST
Central 1 will be performing routine security patching on the FTP server this Sunday, November 24, 2024, from 9 to 10 a.m. PT (12 to 1 p.m. ET).

During this time, the FTP server will not be available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Posted on Nov 19, 2024 - 06:17 PST
CHG149260 - MDB and Forge Commercial Release 506+507 Nov 26, 2024 01:00-01:30 PST
Please be advised that MDB and Forge Commercial Production Release 506+507 has been scheduled for Tuesday November 26, 204 at 1 a.m. PT (4 a.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Posted on Nov 20, 2024 - 10:53 PST
CHG152906 - Digital Banking Core Release 731 Nov 27, 2024 01:00-01:30 PST
Please be advised that Digital Banking Direct Core Production Release 731 has been scheduled for Wednesday November 27, 2024 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Posted on Nov 15, 2024 - 15:39 PST
CHG153381 - Digital Fuse Release 1.18.0 Dec 3, 2024 01:00-01:30 PST
Please be advised that Digital Fuse Release 1.18.0 has been scheduled for Tuesday December 3, 2024 at 1:00 a.m. PT (3:00 a.m. ET)

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Posted on Nov 20, 2024 - 15:30 PST
Past Incidents
Nov 20, 2024
CHG153671 - OLT Maintenance
Completed - The scheduled maintenance has been completed.
Nov 20, 18:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 17:30 PST
Scheduled - Central 1 will be performing maintenance on the Online Tracing application (OLT), used for bill payment tracing, on November 20, 2024, between 5:30 to 6 p.m. PT (8:30 to 9 p.m. ET).

After the maintenance, the OLT application font and background may look different, however the functionality remains the same.

OLT will not be available during the maintenance period.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Nov 19, 06:54 PST
CHG153690 - Urgent Central 1 Interac e-Transfer 3.5 Maintenance
Completed - The scheduled maintenance has been completed.
Nov 20, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 01:00 PST
Scheduled - Central 1 will be performing an urgent Interac e-Transfer maintenance on Wednesday, November 20 from 1 to 2 a.m. PT (4 to 5 a.m. ET).

e-Transfer 3.5 service will remain available throughout the maintenance.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 19, 13:46 PST
Nov 19, 2024
CHG153532 - Digital Banking OIDC Release 1.0.16
Completed - The scheduled maintenance has been completed.
Nov 19, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 01:00 PST
Update - Please be advised that OIDC release notes have been updated with a new change.
Nov 14, 13:57 PST
Scheduled - Please be advised that OIDC Release 1.0.16 has been scheduled for Tuesday November 19, 2024 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 13, 14:50 PST
Nov 18, 2024

No incidents reported.

Nov 17, 2024
CHG152218 - Secure File Transfer Protocol (FTP) Service Upgrade – Phase 1
Completed - The scheduled maintenance has been completed.
Nov 17, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 09:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Nov 12, 12:07 PST
Scheduled - On Sunday, November 17, 2024, Central 1 will be upgrading infrastructure and system components supporting the SFTP service available via ftpx.central1.com.

The upgrades will be performed between 9 to 11 a.m. PT (12 to 2 p.m. ET), SFTP service will not be available during this time.

Following the upgrade, Central 1’s SFTP connectivity and login processes will remain the same. You may need to accept the new server fingerprint. The process of accepting a server fingerprint could be different. Users connecting to Central 1’s SFTP server via SFTP client software may need to accept the fingerprint manually. Automated processes and scripting may not be able to accept the new fingerprint automatically and may require your organization to connect to the SFTP server manually from your production system. If you have any questions about this, please contact your organization’s system administrator.

For more details, please see our Client Center notice Action required: Upcoming Secure File Transfer Protocol service upgrades.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Nov 12, 11:43 PST
CHG152963 – Central 1 Interac e-Transfer maintenance this weekend
Completed - The scheduled maintenance has been completed.
Nov 17, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 01:00 PST
Scheduled - Central 1 will be performing an Interac e-Transfer extended maintenance this weekend, Sunday, November 17 from 1 to 3 a.m. PT (4 to 6 a.m. ET).

e-Transfer service will be unavailable for up to 30 minutes during this time.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 12, 14:30 PST
CHG153499 - OneSpan Sign Service Notification - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 17, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 21:00 PST
Scheduled - OneSpan Sign will be performing maintenance on Saturday, November 16 from 9 p.m. to 12 a.m. PT (November 17 from 12 to 3 a.m. ET).

During the maintenance, Origination Solutions electronic signatures will not be available.


Central 1 - Origination_Support@Central1.com - 1.888.889.7878, press 1
Nov 12, 14:22 PST
Nov 16, 2024
CHG153179 – Fiserv Disaster Recovery Exercise (DRE) for PS-Wires this weekend
Completed - The scheduled maintenance has been completed.
Nov 16, 15:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 05:00 PST
Scheduled - Fiserv will be working with Central 1 to failover services supporting our PaymentStream (PS) Wires system tomorrow, Saturday, November 16, between 5 a.m. to 3 p.m. PT (8 a.m. to 6 p.m. ET).

PS Wires will remain available for use with no anticipated impact to wires during the DRE exercise.

Please contact Central 1 Support if you have any questions.

Central 1 - Support@central1.com - 1.888.889.7878, press
Nov 15, 13:38 PST
Nov 15, 2024

No incidents reported.

Nov 14, 2024
INC189931: Intermittent Inter-Member transfers issue
Resolved - Please note that the fix for this incident was successfully deployed last night with Digital Banking Core Release 730. Please let Support know if you have any further issues with the Online Banking Transfers feature.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Nov 14, 07:31 PST
Update - Central 1 has rolled back the ticket causing the incident in the lower environments and is currently testing. The release is currently scheduled to go to Production on Thursday November 14, 2024 in Digital Banking Core Release 730.

We will provide an update on or before November 14 if there are any changes.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Nov 8, 14:24 PST
Identified - Please be advised that this issue is also impacting regular transfers when the receiving account description contains a special character. For example, if the account description is “Alex’s Savings” the apostrophe will cause an error for users attempting the transfer. As a workaround, kindly ask your staff to assist users by removing the special character in the account description either through the banking system or, if available, through the “Rename Account” option in online banking.

To resolve these issues, Central 1 teams are working to roll back the ticket causing the issue (MRR-34440). We are currently preparing an urgent release to resolve the issues. The roll back is currently in testing, and once complete we will be able to to share a release date.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Nov 7, 10:03 PST
Investigating - We are currently experiencing an intermittent issue with the inter-member transfer (Option 2) on our Digital Banking Retail and Small Business Desktop platform. When a user initiating a transfer to another member or customer, they will need to enter the recipient’s account number and branch number (if applicable) in the designated fields. Some users may encounter an issue at the final confirmation stage causing a blank screen.

Please note that this issue does not affect the Mobile app or e-Transfers. As a work around, your users can use the Mobile App to complete the inter-member transfer or send an e-Transfer to the other member.

We are actively investigating the issue and working to resolve it as quickly as possible.
An update will be provided tomorrow Thursday Nov 7th, by 1 p.m. PT (4 p.m. ET) or sooner.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Nov 6, 10:24 PST
CHG153398 - Digital Banking Core Release 730
Completed - The scheduled maintenance has been completed.
Nov 14, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 01:00 PST
Scheduled - Please be advised that Digital Banking Direct Core Production Release 730 has been scheduled for Thursday November 14, 2024 at 1 a.m. PT (4 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 8, 09:40 PST
Nov 13, 2024
CHG152317 - Forge Commercial and MemberDirect Business Java 21 Release 503+504+505
Completed - The scheduled maintenance has been completed.
Nov 13, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 01:00 PST
Scheduled - Central 1 will be upgrading the software and security of our Forge Commercial and MemberDirect Business platforms from Java 11 to Java 21 on Wednesday November 13, 2024 at 1:00 - 1:30 a.m. PT (4:00 - 4:30 a.m. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Oct 29, 14:32 PDT
Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024
CHG152964 – Central 1 Interac e-Transfer extended maintenance this weekend
Completed - The scheduled maintenance has been completed.
Nov 10, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 01:00 PST
Scheduled - Central 1 will be performing an Interac e-Transfer extended maintenance this weekend, Sunday, November 10 from 1 to 4 a.m. PT (4 to 7 a.m. ET).

e-Transfer service will be unavailable for up to 30 minutes during this time.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 4, 16:12 PST
CHG153257 - OneSpan Sign Service Notification - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 21:00 PST
Scheduled - OneSpan Sign will be performing maintenance on Saturday, November 9 from 9 p.m. to 12 a.m. PT (November 10 from 12 to 3 a.m. ET).

During the maintenance, Origination Solutions electronic signatures will not be available.


Central 1 - Origination_Support@Central1.com - 1.888.889.7878, press 1
Nov 4, 12:02 PST
Nov 9, 2024
Nov 8, 2024
Nov 7, 2024
INC190035 - Potential Canada Post Strike and Receiver General Cheques
Resolved - Please see below a notice from Public Services and Procurement Canada (PSPC) that was provided to Central 1 from Payments Canada. It provides information on the impact of Receiver General payments due to the potential Canada Post strike. Note the union needs to provide a 72-hour notice of any intent to start a labour disruption and at this time has not. They are in a legal position to strike as early as this Sunday, November 10.

---------------------------------------------------------------------------------------------

In order to ensure the delivery of socio-economic payments to those in need, Canada Post have negotiated an agreement with the Canadian Union of Postal Workers for the once-a-month delivery of select Government of Canada payments during any labour disruption. In adherence with this agreement, Canada Post employees will deliver Canada Pension Plan (CPP), Old Age Security (OAS), and Canada Child Benefit (CCB) cheques to recipients. In the event of a full strike, all other Government of Canada cheques will be held for delivery until the situation is resolved.

Delivery of the noted socio-economic payments would be on a monthly basis, in line with the CCB due date. This means that CPP and OAS cheques would be delivered to recipients prior to their due date; given the logistics of planning these deliveries, this will occur in November regardless of whether a labour disruption actually occurs.

The Receiver General wishes to reassure our financial institution partners that any CPP and OAS payments redeemed prior to the date noted on the face of the cheque, will still be honoured.

Direct deposit payments will be unaffected and deposited on the regular due date for each program.
Nov 7, 11:01 PST
Nov 6, 2024
CHG152217 - OLT Maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 17:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 17:00 PST
Update - CORRECTION - please note that the Online Tracing Application (OLT) is used for bill payment tracing. This is the application that is undergoing maintenance on November 6, 2024, between 5 to 5:30 p.m. PT (8 to 8:30 p.m. ET). We apologize for any confusion caused by the initial notification. The original notice will be updated on the Status page.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Nov 4, 13:28 PST
Scheduled - Central 1 will be performing backend maintenance on the Online Tracing application (OLT), used for bill payment tracing, on November 6, 2024, between 5 to 5:30 p.m. PT (8 to 8:30 p.m. ET).

OLT will not be available during the maintenance period.

Central 1 - Support@central1.com - 1.888.889.7878, press 1
Nov 4, 12:18 PST
Resolved - INC189736 - FX drafts printing issue
Resolved - There continue to be a couple of credit unions remaining that cannot print FX Drafts.

Convera’s technical team continues to investigate the issue.

FX Drafts can be printed using Google Chrome or Firefox.

If your organization is having problems printing drafts, please contact Client Support at Central 1 so we can effectively troubleshoot the printing issue.

Central 1 - Support@central1.com - 1.888.889.7878, press 1.
Nov 6, 11:31 PST
Update - Convera continues working to resolve the FX Drafts printing issue.

We will provide an update on Wednesday, November 6th, at 11 a.m. PT (2 p.m. ET) or sooner if the issue is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1.
Nov 5, 12:03 PST
Update - The FX Drafts printing issue happens when a user tries to print a draft using the Edge browser. Convera continues to work on a resolution for the printing issue.

FX Drafts can be printed using Google Chrome or Firefox.

We will provide an update on Tuesday, November 5th at 11 a.m. PT (2 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1.
Nov 4, 12:35 PST
Update - Convera has advised that they are still working on resolving the issues around the printing of drafts.

We will provide another update by 1 p.m. PT (4 p.m. ET).
Nov 4, 11:07 PST
Update - We are continuing to monitor for any further issues.
Nov 4, 09:42 PST
Update - Convera's technical team continues to investigate the issue with printing Drafts when clients are using the FX Draft application.

We will provide another update on Monday, November 4, 2024 by 8 a.m. PT (11 a.m. ET).


Central 1 - Support@central1.com - 1.888.889.7878, press 1.
Nov 1, 16:10 PDT
Monitoring - Convera has advised Central 1 that some clients may still be experiencing issues when using FX Drafts. Their technical support continues to investigate, and they will share information with us as they have it.

We will provide another update today by 4pm PT (7pm ET), or sooner if the incident is resolved.
Nov 1, 14:00 PDT
Investigating - Convera has notified Central 1 that credit unions may be encountering issues when printing Drafts using the FX Drafts application.

Convera’s technical team is currently investigating the issue.

An update will be sent out by 2 p.m. PT (5 p.m. ET), on Friday, November 1, 2024, or earlier if the incident is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1.
Nov 1, 12:22 PDT
CHG153006 – Central 1 Interac e-Transfer 3.5 Maintenance this Wednesday
Completed - The scheduled maintenance has been completed.
Nov 6, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 01:01 PST
Scheduled - Central 1 will be performing an Interac e-Transfer maintenance on Wednesday, November 6 from 1 to 2 a.m. PT (4 to 5 a.m. ET).

e-Transfer 3.5 service will remain available throughout the maintenance.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Nov 4, 16:54 PST
Rescheduled: CHG151344 - Digital Banking Core Release 729
Completed - The scheduled maintenance has been completed.
Nov 6, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 01:00 PST
Scheduled - Please be advised that Digital Banking Direct Core Production Release 729 has been rescheduled for Wednesday November 6, 2024 at 1 a.m. PT (4 a.m. ET) to complete additional testing.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Oct 23, 14:40 PDT
← Incident History Powered by Atlassian Statuspage